Alcatel ip touch application guide - Alcatel-Lucent Enterprise

www.applicationspartner.alcatel.com
4282753 - ENG - 10/2005 - Alcatel Business Systems - RCS Paris B 602 033 185
ALCATEL IP TOUCH
APPLICATION GUIDE

ABOUT THE ALCATEL XML DEVELOPER FORUM
With the establishment of XML and related Web service standards, the
integration of communications is changing. It has become easier and
cheaper to map business-centric applications onto heterogeneous telecoms
environments, using a simple, text-based programming language.
Alcatel has integrated this powerful technology into its Alcatel IP Touch
range, and the company actively supports the development of partner
applications around its application phone.
■ A DEDICATED PROGRAM
The Alcatel XML Developer Forum, part of the Alcatel Application Partner
Program (AAPP), helps partners build, integrate, test, deploy, maintain and
promote XML-based applications that are compatible with Alcatel
enterprise solutions, especially the Alcatel IP Touch.
Appropriate technical support is provided to XML developers, including
development interfaces, software development kits, hotline, e-testing, lab
platforms, inter-working verification and application certification.
The Alcatel XML Developer Forum has three levels of membership (Open
Developer, Member and Partner), which correspond to different
expectations from developers as well as varied partnership objectives from
Alcatel. From the Open Developer to the Partner level, Alcatel provides
graduated levels of support to suit all developer types.
■ A NEW ECOSYSTEM
The Alcatel XML Developer Forum opens up Alcatel‘s ecosystem to a broad
range of Alcatel Application Partners, Business Partners, solution providers,
system integrators and customers.
Every developer with XML expertise can integrate existing business
applications into the Alcatel IP Touch or develop new user-oriented
applications for it.
■ VALUE-ADDED APPLICATIONS
This guide presents selected applications for the Alcatel IP Touch, a
new-generation phone that offers great opportunity for innovation.
Whether you are a customer looking for an application to leverage your
IP investment, a business partner who wants to meet customer needs, or
an application partner seeking application examples, this guide will
show you applications designed for horizontal and vertical markets. You
can also develop your own applications to customize Alcatel IP Touch to
the unique demands of your business.
www.applicationspartner.alcatel.com
Do you want to...
...increase
customer
satisfaction?
...improve
employee
productivity?
...optimize
management and
operations?
...develop
applications?
WHO CAN ALCATEL IP TOUCH BE FOR YOU?
am not
a phone...
I am your hotel concierge p.6-7
(FCS Computer Systems)
I am your bank advisor p.8-9
(Ghost Software)
I am your sales and customer assistant p.10-11
(Salesforce.com)
I am your recording secretary p.12-13
(Nice)
I am your messenger p.14-15
(NexLabs)
I am your videoconference manager p.16-17
(Polycom)
I am your hospital administration assistant p.18-19
(Slit)
I am your removal manager p.20-21
(Alcatel Business Systems)
I am your unified communication manager p.22-23
(Alcatel Business Systems)
I am your security agent p.24-25
(NewVoice)
I am your video gatekeeper p.26-27
(Alcatel Business Systems)
I am your application interpreter p.28-31
(Citrix - Millenigence)
SO MUCH M O RE THAN JUST A PHONE!
>2 3>

IP TOUCH PHONES: SO MUCH MORE THAN JUST A PHONE!
■ TURBO CHARGED TERMINALS
As part of the Alcatel professional line, these state-of-the-art IP
phones are full-featured with integrated IP connectivity and
telephony, bringing you the converged power of data and voice
over IP. Besides its ability to support any web-based business
application, IP Touch brings you optimized design; high-resolution,
adjustable color or grayscale displays; superior listening
quality and ring tones, plus the freedom and connectivity of
Bluetooth ® wireless technology.
■ SUPERLATIVE SOUND QUALITY
Alcatel IP Touch provides the very best in sound quality thanks to
a range of new advancements. IP Touch terminals offer a
comprehensive range of polyphonic ring tone melodies. Its
compatibility with wideband audio and a full-duplex, hands-free
speakerphone with acoustic echo cancellation, takes listening
comfort to new levels.
IP Touch has been designed to take the fuss out of
communication, whatever the sound source. It enables a smooth,
automatic transfer from headset to hands-free for group listening
without the need to remove the handset from its cradle. Its
top-end model offers communication with Bluetooth ® wireless
technology. And it provides a built-in audio port for the use of a
headset, additional speaker or teleconferencing system*.
* Not available on Alcatel 4018 IP Touch
■ OPTIMIZED ERGONOMICS
IP Touch terminals come in an attractive, futuristic design and are
available in ice blue or urban gray. But they don’t just look the
part - they are also conceived to ensure the simplest, most
intuitive, access to the powerful features of the Alcatel OmniPCX
systems.
■ NAVIGATOR
The Alcatel IP Touch phone navigator feature makes the display
more user-friendly by allowing you to scroll up, down, left and
right. The navigator, along with the context-sensitive soft keys,
provides easy access to the Alcatel’s many features.
■ DISPLAY
The Alcatel IP Touch series of application
phones offers rich visual information on
large, adjustable displays. These range
from a one-line screen of 20 characters
on the most basic model to a graphical
1/4 VGA display with 4096 colors on
the most advanced terminal.
■ INTUITIVE ICONS AND SOFT KEYS
Determining the status of a call is simple with the help of
easy-to-understand icons. The phones’ smart soft
functions change according to the call context, with the
functions displayed on the screens. So you always get
the right feature at your fingertips at the right time. Extra
programmable keys are provided to further customize
usage.
■ ALPHANUMERIC KEYBOARD
The Alcatel 4028, 4038
and 4068 IP Touch
terminals are equipped with
an alphabetic keyboard,
which provides access
to the “call by name”
company directory and to
messaging services.
B LUETOOTH ®
WIRELESS TECHNOLOGY FREEDOM
Alcatel 4068 IP Touch comes complete with Bluetooth ®
wireless technology, enabling audio connectivity to any
external Bluetooth ® enabled device such as headsets or
conferencing stations.
It is nothing short of
a communications
revolution – an entirely
new applicationsbased
enterprise media,
fully open to any
application or service
you can imagine.
>4 5>

HOSPITALITY
Advanced information /
communication services
for hotel guests
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
OVERVIEW
CUSTOMER INTERACTIONS AND SERVICES
• Good service alone no longer satisfies
your guests’ basic needs.
• Hotels are now obliged to meet a wide
array of business needs. This includes
offering the convenience of a phone
that also works as an Internet
appliance, enabling guests to get the
right information at the right time.
• With FCS I-Services, the Alcatel IP
Touch becomes an integrated part of
the hotel guest data access point.
SOLUTION
www.fcscs.com
• FCS I-Services is an application that
can be customized to connect to existing
hotel databases, applications
and/or other Web-based services.
• With FCS I-Services, guests can access
a wide range of multimedia and
interactive services directly from the
screen of their Alcatel IP Touch:
■ Guest room features
■ Guest service
■ Messaging & communication
■ Guest folio information
■ Web-based information kiosks.
• The solution also helps hotel staff
optimize their daily tasks:
■ Hotel housekeeping and room services
■ Hotel operator console and
administration functions
am your hotel concierge”
Instant services: obtain an adaptor, make a restaurant
reservation, etc.
Suggestion box: give your opinion via a satisfaction survey.
Information services: access a wide range of useful information
about the hotel, local attractions, events and maps, directories
for airlines and consulates, etc.
Communication services: directly access your text and voice messages,
use SMS, email, etc.
BENEFITS
GUEST ROOM FEATURES
■Welcome message
■Rotating advertising
■Emergency alerts
WEB-BASED KIOSK
■Flight information
■Stock quotes
■Foreign currency
HOTEL HOUSEKEEPING
AND ROOM SERVICE
■Allow hotel maid to post
mini-bar charges, room
status or maintenance
information.
• With FCS I-Services and Alcatel IP
Touch, guests are provided with
powerful, user-friendly communication
services, boosting customer
satisfaction.
• Moreover, hotel staff can sharply
reduce dependence on paper-based
business processes and cut down on
redundant, labor-intensive procedures.
FCS Corporate Head Office
C-10-5, Block C, Megan Phileo av.,
12, Jalan Yap Kwan Seng,
50 450 Kuala Lumpur - Malaysia
Phone: +603 2167 6888
GUEST SERVICES
■Wake up call
■Hotel directory/speed dialing
■Hotel facilities booking
■Satisfaction survey
ROOM SERVICE RECEPTION DESK
FCS Systems
GUEST MESSAGING AND
COMMUNICATION
■Group directory
of a tour/seminar
■SMS and email sending
GUEST FOLIO INFO
AND TEXT MESSAGES
■Folio detail and text message
kept in the front office
HOTEL OPERATOR
CONSOLE AND
HOSPITALITY
ADMINISTRATION
FUNCTIONS
■Allow hotel staff to assist
guest to access services
• Specializes in hospitality software
development.
• FCS solutions are coupled with proven
delivery systems and local support
structure, available in over 12 cities, and
servicing over 3000 customers in 31
countries. FCS is a company of the Planet
One group.
• Availability: Africa / Middle East, Asia /
Pacific, Europe.
FCS Operation and Development Office
Technology Park Malaysia, Level 2,
Incubator 3, Bukit Jalil,
57 000 Kuala Lumpur - Malaysia
Phone: +603 7953 7357
>6 7>
HOSPITALITY

FINANCE
Banking
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
OVERVIEW
CUSTOMER INTERACTIONS AND SERVICES
• Customer care is a major issue for
banks, which want to automate their
handling of repetitive requests. The
automation process has already
started with ATMs (automated teller
machines), which dispatch statements
and balances.
• With Ghost Software, Alcatel IP Touch
phones take the process one step
further.
SOLUTION
am your bank advisor”
www.ghost-software.com
• Imagine a bank lobby where customers
can use Alcatel IP Touch phones as
enhanced ATM terminals that offer
added features for interacting with
the bank.
• Customers can use Alcatel IP Touch
screen menus to check their balance
(Personal Banking), verify their loan
repayments (Personal Loans), or obtain
information about credit card offers
(Credit Cards) or mortgage types
(Mortgages).
• Customers can see information about
services offered by the bank, call an
advisor or leave their postal address
or email to receive the information at
their doorstep or to their email.
Generate monthly loan repayment: just input the principal
and term.
Choose your own loan manager: view staff calendars and
book the appointment yourself.
Have material sent by post or email: just specify your area of
interest and enter your postal or email address.
Emulate an ATM machine: display your balances and make simple
account transactions.
PERSONAL BANKING
Information about
account types
offered by the bank.
CREDIT CARDS
Information about credit
card offers.
MORTGAGES
Information about
mortgages types.
BENEFITS
BANK
ADVISOR
• Alcatel IP Touch phones enable banks
to manage waiting queues and to
only allocate bank staff to
value-added services.
• The phones can be used anywhere in
the branch office, and provide a
convenient way for customers to
interact with their bank.
Ghost Software Limited
Jubilee House - 3 The Drive, Great Warley
Brentwood - Essex CM13 3FR, UK
Phone: +44 (0)845 450 9320
enquiries@ghost-software.com
CUSTOMER
Ghost Software
• It's a new concept: this company
ghostwrites for other people.
• Ghost Software has offices in the UK
and Asia, where highly skilled CTI,
XML and VoIP software developers
tailor-make vertical market applications
quickly and cheaply.
• Availability: worldwide.
FINANCE
PERSONAL LOANS
Allow users to get information
about eligibility for particular
loan types.
The customer can use a loan
calculator feature to calculate the
amount of interest for a specific
period of time. A loan repayment
chart is also displayed for user
convenience, showing the
complete package.
INTERACTIVE APPOINTMENTS
Enable customers to see a list of
advisors and their available times.
The customer can then book an
appointment with a particular
advisor for a specific time.
EMAIL
Enable automatic email delivery
to customers with information on
accounts, loan types, credit cards
or mortgage.
Ghost Software (Pvt) Ltd
414 Siddiq Trade Centre - Main Boulevard,
Gulberg III - Lahore - Pakistan
Phone: +92 (0)425787680
enquiries@ghost-software.com
>8 9>
FINANCE

ALL VERTICAL MARKETS
On-demand sales management
and customer relationship
management (CRM)
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
Alcatel OmniTouch Contact Center
OVERVIEW
CUSTOMER INTERACTIONS AND SERVICES
• Both mid-size and large enterprises
are seeking innovative strategies to
reduce the cost of sales operations
and customer support while
improving customer satisfaction.
• Traditional on-premise customer
support/contact center software
solutions have a large cost of
acquisition and implementation,
making it prohibitive for most
organizations to deploy and configure.
• Supportforce and Salesforce,
combined with the Alcatel IP Touch,
provide enterprises with on-demand
solutions that feature the flexibility
and cost efficiencies required to
dynamically adapt to the company’s
needs.
SOLUTION
www.salesforce.com
• The Supportforce and Salesforce
on-demand solution provides powerful
applications in combination with the
Alcatel IP Touch phone, enabling the
retrieval of contact records, contact
dialing directly from the phone application,
contact calling lists and the updating
of information directly in the database.
• Significant cost savings and greater
efficiency can be achieved by using the
Alcatel IP Touch phone as the user
interface to Supportforce and Salesforce.
Screen pop-ups provide relevant contact
details when an inbound call is received,
and basic information can be updated, all
without the need for a separate PC client.
am your sales and customer
assistant”
Contact record: automatically retrieve all relevant information
when a customer calls.
Speed dialing: call your customer directly from the contact
record.
Information update: fill in basic information about
the customer by using the Alcatel IP Touch keyboard.
CUSTOMER
FAX
ALCATEL
XML WEB
SERVICES SERVER
BENEFITS
PSTN
ALCATEL OMNIPCX
ALCATEL
IP TOUCH
• Supportforce, Salesforce and Alcatel
FAX
IP Touch enable sales and support
departments to reduce operational costs
and improve agent productivity by
offering customer information at a
glance.
Salesforce.com
The Landmark @One Market St.
San Francisco - California, 94105 - USA
Phone: +1-415-901-7000
Contact: info@salesforce.com
ALL VERTICAL MARKETS
- Contact record retrieval
- Contact dialing
- Call lists
- Information updating
Salesforce.com
• Is the worldwide leader in on-demand
customer relationship management
(CRM).
• More than 267,000 subscribers in
15,500 companies worldwide depend
on Salesforce.com to manage their
sales, marketing, and customer center
and customer service.
• Availability: worldwide.
SALESFORCE.COM
ON-DEMAND
SOLUTION
>10 11>
INTERNET
XML
AGENT
Salesforce.com EMEA
South County Business Park - Leopardstown
Dublin 18 - Ireland
Phone: + 35-3-1-2723-500
Contact: info@emea.salesforce.com
ALL VERTICAL MARKETS

ALL VERTICAL MARKETS
On-the-fly recording
Alcatel OmniPCX Enterprise
Alcatel OmniTouch Contact Center
OVERVIEW
CUSTOMER INTERACTIONS AND SERVICES
• Every day, in companies around
the world, there are thousands of
interactions (phone calls and more).
• These interactions often contain critical
information that employees need to
record and use within the enterprise
or within a specific department, such
as marketing, sales, legal, finance,
operations, customer care and contact
centers.
SOLUTION
www.nice.com
• NICE Systems and Alcatel have teamed
up to offer an innovative new solution,
enabling NICE Perform technology and
Alcatel IP Touch phones to provide
on-the-fly recording and on-demand
services directly from the phone.
• When powered by NICE Perform
technology, Alcatel IP Touch phones
can:
■ Start/stop recording incoming and
outgoing calls on demand,
■ Query the last 10 calls,
■ Play back the calls later to a specified
phone and tag them directly from the
Alcatel IP Touch phone.
• This tag is stored in the NICE Systems
database and can be used for querying
and other purposes when using NICE
Perform applications.
am your recording secretary”
On–the-fly recording on demand: activate the play, pause
and skip functions by simply clicking a button.
Query your last 10 calls: view and select them directly from
your Alcatel IP Touch phone screen.
Query for call details: get the detailed context of selected
calls (calling number, called number, duration).
Add a text comment: use the Alcatel IP Touch keyboard to enter a
comment linked to the record.
CUSTOMER
BENEFITS
FAX
ALCATEL
IP TOUCH
PSTN
AGENT
• With NICE Perform's recording
capability, calls can be captured and
stored on demand in a highly efficient
manner, making rapid identification and
retrieval via the Alcatel IP Touch phone
easy and inexpensive.
• The Alcatel IP Touch becomes a personal
on-the-fly recording tool, improving
customer data processing.
NICE
ALL VERTICAL MARKETS
ALCATEL
XML WEB SERVICES
SERVER
NICE PERFORM
XML
• Is the market leader in providing the
enterprise with solutions for the capture,
quality monitoring, and analysis of
customer interactions for a wide range of
markets, from healthcare to retail and
telecoms, as well as outsourcing contact
centers and financial services.
• Availability: worldwide
NICE
ON-THE-FLY RECORDING
>12 13>
Record call
request
NICE Systems Ltd.
8 Hapnina Street
P.O Box 690
43107 Ra'anana - Israel
Phone: +972-9-775-3777
ALCATEL OMNIPCX
SERVER
NICE Systems
110-112 Boulevard Jean Jaures
92100 Boulogne Billancourt
France
Phone: +33-(0)1-41-31-80-30
ALL VERTICAL MARKETS

ALL VERTICAL MARKETS
OVERVIEW
EMPLOYEE PRODUCTIVITY
SMS services
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
• Text messaging via Short Message
Services (SMS) is now a critical
application for enterprise business
communication.
• Companies need to provide this
affordable and efficient way of
messaging to all users, filling in the
gap between fixed and mobile users.
SOLUTION
am your messenger”
www.nexlabs.com
• NexLabs’ SMARTSms allows Alcatel IP
Touch users to send and receive SMS, just
like on a mobile phone. The solution
leverages your existing Alcatel OmniPCX
infrastructure to allow communication
with any SMS-enabled devices, such as a
fixed phone with an SMS capability, and
GSM mobile phones.
• SMARTSms offers a complete suite of
SMS management tools, such as folder
management (inbox, sent, unsent folders)
and phone book management (to allow
both individual and group messaging).
• SMARTSms works with most commercially
available GSM modems. Deployment is
economical: a single GSM modem with a
SIM card can be shared amongst
hundreds of users.
Text messaging: send text messages to your mobile sales
force or to your customers. Receive SMS messages from any
mobile phone.
Instant messaging: use SMARTSms as an instant messaging
tool to send and receive text messages among Alcatel IP
Touch users.
User management: conveniently set up teams and send text messages
to a group of mobile phones or to Alcatel IP Touch users..
S ENDING SMS
1. Send text
message
from Alcatel IP
Touch
R ECEIVING SMS
4. Receive SMS in
Inbox
BENEFITS
• Cost savings: save money by messaging
partners and customers for a fraction of
the usual cost.
• Efficient: generate easy-to-send text message
to single or multiple recipients and
receive SMS replies.
• Easy to use: quickly compose text messages
on an easy-to-use phone interface
with keyboard.
• Cost effective: leverage your existing
Alcatel IP infrastructure.
NEXLABS PTE LTD
226A, Pasir Panjang Road
Singapore 118586
Phone: +65 6873 5827
Fax: +65 6873 7058
Contact: info@nexlabs.com
2. Auto add
user’s
extension
number
3. Route SMS to
Alcatel IP
Touch based
on extension
number
3. Send message
as SMS
ALL VERTICAL MARKETS
NexLabs
4. Receive SMS From
GSM modem with IP
Phone extension
number
2. Receive SMS 1. Send SMS to GSM
modem with Alcatel
IP Touch user’s
extention number
• Is a leading convergence application
vendor in the Asia / Pacific region.
• Since 2000, NexLabs’ patented
technologies have empowered
organizations, providing intelligent
information for business intelligence
and enhanced business communication
across any heterogeneous Internet
appliances.
• Availability: Asia/Pacific, Europe.
>14 15>
ALL VERTICAL MARKETS

ALL VERTICAL MARKETS
OVERVIEW
EMPLOYEE PRODUCTIVITY
Video Telephony
Video Conferencing
Alcatel OmniPCX Enterprise
• Users are seeking communication
solutions that offer a one-touch-away,
rich user experience that combines a
variety of locations, media and devices.
• In this context, video will become an
increasingly important aspect of a
user’s communication experience and
will ultimately reach the working
environment of every desktop and user,
where integration with the phone will be
a key differentiator and benefit.
SOLUTION
www.polycom.com
• The joint solution from Polycom and
Alcatel enables enterprise users to
instantly add professional-quality video
to a phone call by just pressing a single
key.
• The video session is launched on the user’s
desktop and is based on Polycom’s PVX
personal video client.
• All the video services act in complete
synergy, including those displayed on the
Alcatel IP Touch and those provided by
the integration of Polycom with Alcatel
MyTeamwork. The result is an instant
collaboration system for web, audio and
video.
am your videoconference manager”
Full telephony services: while in an audio or video call, you can
use features that include: dial by name, transfer, conference, hold,
inquiry call, and back and forth.
Full integration of Polycom video conferencing systems: easily
and quickly initiate multi-modal communications by pressing a
single key.
High-quality interaction: best quality for video on the PC and best quality for audio on
the Alcatel IP Touch, with hi-fi sound and Bluetooth ® .
One to one, one to many: communicate face-to-face with a single
person (personal video system) or a group (room video system).
POLYCOM INFRASTRUCTURE
VIDEO APPLICATION
SERVEUR
BENEFITS
• Ease of use and efficiency: uses the most
familiar communications interface – the
phone.
• Faster, more efficient communications:
press a single button to initiate a video
session.
• Enables multi-modal communications at
the desktop: voice, video and data.
• Improves team building and decision
making: quick and easy communications
using the best media.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588
USA
Phone: +1-408-526-9000
MGC VIDEO BRIDGE
VSX GROUP
SYSTEMS
POLYCOM /ALCATEL
ALCATEL INFRASTRUCTURE
CONTROL/MANAGEMENT ALCATEL XML
WEB SERVICES SERVER
PVX
PERSONAL VIDEO
ALL VERTICAL MARKETS
ALCATEL OMNIPCX
Polycom
ALCATEL
IP TOUCH
• The world technology leader for highquality,
easy-to-use video, voice,
data and web conferencing and
collaboration solutions.
• The Polycom Office is our continued
commitment to make distance
communications as natural and
interactive as being there by providing
best-in-class conferencing solutions that are
interoperable, integrated and intuitive to
the user.
• Availability: worldwide.
Polycom Europe
Tour Areva, 31e étage
1, place de la Coupole,
92084 Courbevoie - France
Phone: +33-(0)1-41-32-19-99
>16 17>
ALL VERTICAL MARKETS

HEALTHCARE
Directory, call log and call
analysis
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
OVERVIEW
EMPLOYEE PRODUCTIVITY
• Hospitals and clinics are facing
increasing pressure to do more with less.
• They have to reduce their administrative
costs while improving patient care.
SOLUTION
www.slit.fr
Novacom provides all Alcatel IP Touch users
with access to advanced directory,
accounting and traffic analysis capabilities.
• Nova Directory module: provides access
to a rich, large database (including
patients, staff and external contacts),
synchronizing the PBX and associated
applications.
• Nova Accounting and Call Analysis
module: enables communication costs to
be monitored.
• Alcatel IP Touch users can consult these
two databases and initiate calls directly
from them (using the phone book and call
log features).
am your hospital administration
assistant”
Phone book services: access the hospital phone book to search for
a person by first name, last name, hierarchical level or phone
extension. Consult his detailed entry (phone number, email address,
photograph) and reply by calling or emailing directly from your
Alcatel IP Touch.
Call log services: view all incoming and outgoing calls from your
Alcatel IP Touch for a given period, with all related information (extension
called, duration, cost, etc.) and return calls to callers.
Call analysis services: obtain statistics on your calls such as longest
calls, unanswered calls, most expensive calls, most called numbers.
DIRECTORY
BENEFITS
ALCATEL
IP TOUCH
ALCATEL OMNIPCX
Slit enables administrative departments
increase their productivity and reactivity
while helping them manage their
communication costs:
• No more digging through phone books;
make a call simply by keying a name.
• Don’t miss important calls when you are
away from your desk: calls are recorded
with detailed information for callbacks.
• Traffic analysis enables monitoring of
telephone costs and productivity for
every employee.
SLIT
36, boulevard des Canuts
69317 Lyon - France
Phone: +33-(0)4-78-29-17-67
Contact: gmaitrepierre@slit.fr
CALL ACCOUNTING CALL ANALYSIS
ALCATEL
XML WEB SERVICES SERVER
SLIT
• Founded in 1980, SLIT develops software
for the telecoms environment.
• Its main fields of expertise are directory
management, call accounting and call
analysis.
• Availability: France.
HEALTHCARE
>18 19>
NOVACOM
SERVER
HEALTHCARE

ALL VERTICAL MARKETS
Free seating
Alcatel OmniPCX Enterprise
Alcatel OmniPCX Unified Communication
OVERVIEW
EMPLOYEE PRODUCTIVITY
• Mobility is a sector experiencing
strong growth, especially within the
enterprise.
• The challenge of mobility is to provide
in a mobile situation all the voice and
data applications we would normally
find in the office, whatever the type of
technology or terminals used.
• For example, a user who usually
works in a particular office may need
to retrieve his or her telephone
environment when moving to a meeting
room or a temporary office or
when using an ordinary business
extension other than his/her own.
SOLUTION
www.alcatel.com
• The Alcatel Free Desktop solution allows
users to move around with or without
their terminals, accessing their usual
phone applications, without the
intervention of a technician.
• The application enables an enterprise to
share its telephone resources. Users can
connect as needed to any extension and
automatically retrieve their telephone
profile (i.e., telephone number, number
barring, pre-programmed keys, etc.).
• Alcatel’s basic Free Desktop is activated
via a pre-programmed key from any
Alcatel IP Touch in the enterprise. The
application can also be set up for any
Alcatel IP Touch, Reflexes and e-Reflexes
extensions via a Web-based mobility
interface, or it can be started
automatically on a predefined schedule.
am your removal manager”
Automated allocation: your phone number is automatically
allocated to a shared telephone workstation.
Routing to the new workstation: your calls are immediately
routed to your new workstation.
Phone services: your DDI number and user phone facilities are
retrieved.
De-allocation: all calls are automatically forwarded to voicemail or to
another predefined number.
2. JOHN logs
on to a temporary
Alcatel IP Touch phone using the
Free Desktop application and
retrieves his phone number (DDI
4051) and user profile.
His regular phone is allocated
another number.
BENEFITS
• Alcatel offers mobility solutions that
simplify the operations associated with
the movement of users and eliminate the
associated costs.
• The Alcatel Free Desktop application
automatically manages all the functions
needed to ensure the free seating
facility. Relocations are thus completely
transparent to users and to the
administrator.
ALCATEL OMNIPCX
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In collaboration with
ALCATEL OMNIPCX
ALCATEL XML WEB SERVICES
AND FREE DESKTOP SERVER
Manages the user accounts and
Alcatel IP Touch applications.
• The Alcatel Free Destop solution will
provide mobile users with multiple types
of login services, ranging from Alcatel
IP Touch screeen-based activation to
IT-based activation such as JavaCard
authentication in Sun/Linux environments.
>20 21>
JAVA CARD
1. JOHN SMITH
(DDI 4051) is moving to a meeting room
at another site of the enterprise.
SUNRAY
ALCATEL IP TOUCH
Contact your Alcatel representative for more details.
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Unified communication
Alcatel OmniPCX Enterprise
OVERVIEW
EMPLOYEE PRODUCTIVITY
For business to thrive, companies must
overcome two key challenges:
• Ensure their customers can always
keep in touch with them,
• Ensure their employees can share
knowledge effectively, boosting their
productivity.
Meeting these challenges enables
companies to achieve business process
continuity. As a result, employees'
combined expertise and experience can
be at the service of customers,
everywhere, every time.
SOLUTION
www.alcatel.com
Alcatel OmniTouch Unified Communication
is a software suite of IP-based unified
communication applications aimed at
improving relationships, interactions,
communications and business process
continuity.
Users access four applications through their
Alcatel IP Touch:
• My Messaging provides a single
multimedia mailbox for all messages,
including voice, email, and fax;
• My Phone manages all business
telephony services;
• My Assistant provides a one-number
facility and the ability to screen and route
calls;
• My Teamwork, a virtual meeting room,
offers audio conferencing facilities with
interaction between data and video
conferencing.
am your unified communications
manager”
Unified messaging: easily manage your different types of
messages (voice, fax, email) on your Alcatel IP Touch.
Call log: view all incoming and outgoing calls and return calls
quickly Universal directory access: dial by name in all your
directories (personal, group and corporate).
Routing services: route your calls according rules you define (e.g.: route
calls to office, home, cell phone, etc.)
Alcatel OmniTouch
Unified Communication
UNIFIED MULTIMEDIA
BENEFITS
MAILBOX
FIND ME
FOLLOW ME
• Alcatel IP Touch is a very convenient
unified communication tool that
complements the PC.
• You can manage all your messages,
advanced telephony services and call
routing, even if your PC is not connected.
• You can always keep your customers
and colleagues connected and informed,
whenever and wherever your business
demands it.
MY
MY
MESSAGING Alcatel Alcatel Alcatel OmniTouch Alcatel OmniTouch Alcatel OmniTouch Alcatel OmniTouch PHONE
Unified Unified Communication
Unified Communication
Unified Communication
Unified Communication
MY
ASSISTANT
ALL VERTICAL MARKETS
MY
TEAMWORK
XML
MANAGING REAL-TIME
COMMUNICATION
>22 23>
UNIVERSAL
DIRECTORY
ACCESS
PIM EVENT
NOTIFICATION
PRESENCE WEB
SERVICES
VOICE
ACCESS
(VXML)
SHARING
KNOWLEDGE
SECURITY
Contact your Alcatel representative for more details.
ALL VERTICAL MARKETS
IM
XML
XML XM

GOVERNMENT, HEALTHCARE, HOSPITALITY, MANUFACTURING, OIL & GAS
Alerting and event monitoring
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
OVERVIEW
MANAGEMENT AND OPERATIONS
• Sending critical information to the
right person and obtaining faster
responses to critical situations is
key in every emergency situation in
hospitals, banks, factories, and secure
establishments of all kinds.
www.newvoiceinternational.com
SOLUTION
• Mobicall registers, analyzes, and
forwards a variety of real-time alarms,
including safety, security and property
management alarms.
• The Mobicall notification server allows
users to display alarms on their Alcatel IP
Touch phone (even if the phone is busy)
and to initiate the appropriate response
on it: start evacuation, broadcast
emergency messages, localize a DECT
user, open a door, make a conference
call, record a voice message, etc.
• In addition, Mobicall supports the display
of video sequences, such as the display of
a live camera feed on the screen of an
Alcatel IP Touch terminal.
am your security agent”
Evacuation: display alarms on your Alcatel IP Touch phone
and initiate the appropriate response.
Door opening: monitor the building entrance via webcam
and control the door opening.
Live camera: display video on the Alcatel IP Touch phone
when detecting an alarm.
Broadcast messages: quickly control alarm broadcasting
to all parties, as per company procedures.
Location: display plant layouts for DECT and/or WiFi user localization.
DATA ANALYSIS
ALARM INPUT
☛
BENEFITS
• The tight integration of Alcatel IP Touch
terminals with the Mobicall alarm center
provides for easy handling of the
various functionalities, simplifying and
speeding all security processes.
• Regular Alcatel IP Touch phones can be
used; there is no need for additional,
specialized terminals.
New Voice International AG
St. Gallerstrasse 8
8853 Lachen - Switzerland
Phone: +41 58 750 11 11
mobicall@newvoice.ch
GOVERNMENT, HEALTHCARE, HOSPITALITY,
MANUFACTURING, OIL & GAS
NETWORK
INFRASTRUCTURE
NewVoice
• Is a leading systems integrator in the
security sector.
• This Swiss-based company was
established in 1991 and is today the
reliable partner for many blue chip
companies around the globe.
• Availability: worldwide.
DISPLAY
ALARM REPORTS
>24 25>
GOVERNMENT, HEALTHCARE, HOSPITALITY, MANUFACTURING, OIL & GAS

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Video gate access
system
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
OVERVIEW
• Security is a major concern for many
companies and administrative
organizations: controlling building
access is an issue that requires
particular attention.
• Many companies want to manage the
opening of doors by using their
existing telephone system, controlling
access from their Alcatel IP Touch
phones.
LANCAM
MANAGEMENT AND OPERATIONS
INTERCOM
ALCATEL
XML WEB SERVICES
& DOORCAM SERVER
ALCATEL OMNIPCX
SOLUTION
www.alcatel.com
• The Alcatel DoorCam application is a
gate access-control system, based on
Alcatel IP Touch phones, Lancams and
intercoms. It provides video in addition to
regular voice communications.
• When a visitor arrives in an entrance
area where an intercom and a Lancam
are installed, he or she makes a call over
the intercom, which will ring one or more
Alcatel IP Touch phones. If the phone is off
the hook, real-time images of the
entrance area are displayed on the screen
from the Lancam.
• While the call continues, the gate can be
opened by the employee answering the
call, who presses the appropriate key on
the Alcatel IP Touch.
am your video gatekeeper”
Reception from the intercom system: one or more Alcatel IP
Touch phones are rung when the visitor uses the intercom.
Real-time image display: view the visitor(s) on the Alcatel IP
Touch phone screen.
Door opening: simply press a key from an Alcatel IP Touch to
permit access to building.
INTERCOM
BENEFITS
• The Alcatel DoorCam application
empowers communication systems,
adding office automation features while
maintaining excellent ergonomics and
making the Alcatel IP Touch an intelligent
desktop that manages the secure access
to buildings.
L ANC AM
E LECTRIC
T ROWEL
ALL VERTICAL MARKETS
A LCATEL 8 SERIES
Contact your Alcatel representative for more details.
>26 27>
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>28
OVERVIEW
APPLICATION ENABLER ALL VERTICAL MARKETS
Application gateway
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
Problems with access can stop you
dead in your tracks:
• For end-users: dropped connections,
system crashes, slow applications, lost
work.
• For IT teams: security breaches,
overwhelmed helpdesks, unmanageable
complexity, constant “fire-fighting.”
• For business managers: months-long
application deployments, missed
business opportunities, endless and
costly work to ensure regulatory
compliance.
SOLUTION
www.citrix.com
• The Citrix Application Gateway is
used by companies to deliver
appropriately packaged and/or
transformed applications to the
screen of the Alcatel IP Touch or any
other type of terminal (PDA, GSM
phone, Blackberry, etc.).
• These innovative access solutions
complement the Citrix portfolio of
products and services by extending
on-demand access for both voice and
data across virtually any screen size,
device type and location.
• Citrix offers a strategic stand-alone
solution for each terminal, as well as a
powerful combined package for multiple
device access.
am your application interpreter”
Citrix Application Gateway provides the ability to transform
existing Web-based applications for the screen of the Alcatel
IP Touch phone.
Typical applications include email, sales force automation,
school attendance, inventory look-up, patient records, worldwide time
clocks, etc.
BLACKBERRY
TERMINAL
BENEFITS
• With the Citrix Application Gateway,
transformed applications appear as
though they were custom-built for the
Alcatel IP Touch telephone — without
any changes to the underlying Webbased
applications.
• The Citrix Voice Office application suite
enables enterprises to further leverage
their IP telephony investments and
increase workforce productivity by
delivering converged applications.
Citrix Systems
851 West Cypress Creek Road - Fort
Lauderdale, Florida 33309 - United States
Phone: +1-954-267-3000
Toll Free: +1-800-424-8749
ALCATEL
IP TOUCH MOBILE PHONE
Citrix Systems
PDA
• The global leader in access infrastructure
and the most trusted name in secure
access.
• More than 160,000 organizations
around the world use the Citrix Access
Platform to provide secure, wellmanaged
access to business
information wherever it lives – on
demand.
• Citrix has offices in 22 countries and
approximately 6,200 channel and
alliance partners in more than 100
countries.
Citrix Systems France
7, Place de la Défense
Paris la Défense 4 Cedex
92974 Paris - France
Phone: +33-(0)1-49-00-33-00
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29>

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Application gateway
Alcatel OmniPCX Office
Alcatel OmniPCX Enterprise
Alcatel OmniPCX Unified Communication
OVERVIEW
APPLICATION ENABLER
• To increase workforce efficiency and
mobility, companies need to extend
the reach of enterprise data to
non-PC endpoints such as IP phones,
PDAs and cell phones.
• To ensure the easy and rapid creation
of applications that work across all
these devices, a powerful XML
application framework is needed. The
framework should cover application
development, application provisioning
and cross XML translation, while
providing solutions for both horizontal
and vertical markets.
www.millenigence.com
SOLUTION
DashPhone, a powerful XML application
framework, consists of the following
components:
• Rapid Prototyper - allows non-technical
people to create application prototypes
just by describing menus, forms, buttons,
etc., without any programming.
• Application Builder - builds actual
application source code from the
prototype.
• Application Server - provides the
multi-endpoint runtime environment for
applications.
• Cross XML Proxy - translates applications
written for a specific endpoint for other
endpoints, such as Alcatel IP Touch. It also
enables Alcatel XML applications such as
MyTeamwork to reach non-Alcatel
phones and mobile devices.
am your application interpreter”
3RD PARTY
XML APPLICATIONS
(BERBEE, APTIGEN, ETC)
FAX
BENEFITS
INTERNET/
INTRANET
MILLENIGENCE
DASHPHONE CXP
SERVER
FAX
• DashPhone makes Alcatel IP Touch
phones, PDAs and mobile devices
ubiquitous extensions of the business
workflow. The data capabilities of
Alcatel IP Touch makes it the ideal device
where desktop computers cannot or
should not go, but business workflow
should.
• Point-of-service applications built with
DashPhone by Millenigence include:
■ Time Sheet Express, for time and
attendance tracking,
■ Conference Room Express, for
conference room scheduling,
■ Hospitality Suite Express, for hotel staff
and guests.
INTERNET/
INTRANET
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WAP
GATEWAY
Millenigence, Inc
ALCATEL
XML WEB SERVICES
SERVER
WI-FI
ACCESS POINT
BLACKBERRY
TERMINAL
MOBILE PHONE
ALCATEL
IP TOUCH
PDA
• Millenigence is the leading provider of
converged communications software
solutions that enable ubiquitous delivery
of data across all IP phones and mobile
devices.
• Availability: North America, Europe,
Africa/Middle East.
Multi-endpoint, Java API, J2EE framework.
Internationalization support.
No need to learn Alcatel IP Touch XML services to write
Millenigence, Inc.
applications.
5141 California Avenue - Suite 200
Run other existing XML and WAP
Irvine, CA 92617 - USA
applications on Alcatel IP Touch.
Phone: +1-949-270-0606
Run Alcatel Unified Communication applications (such as
MyTeamwork) on non-Alcatel phones and mobile devices.
sales@millenigence.com
>30 31>
ALL VERTICAL MARKETS