Current ERP Studies - ABAS Software AG
Current ERP Studies - ABAS Software AG
Current ERP Studies - ABAS Software AG
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<strong>Current</strong> <strong>ERP</strong> <strong>Studies</strong>: What is Important to <strong>ERP</strong> Users?<br />
How satisfied are users with their <strong>ERP</strong> software?<br />
(Excerpt from the <strong>ERP</strong>-Z, Konradin <strong>ERP</strong>, and Benchpark studies)
2<br />
Satisfaction is the central benchmark<br />
Selection of an <strong>ERP</strong> system is an important task – companies are not only<br />
dealing with large investments, but also optimization of their business processes<br />
to meet constantly changing market demands and successful, longterm<br />
survival. A large share in the market or extensive functionality within<br />
the <strong>ERP</strong> software package are not always a guarantee for long-lasting<br />
customer support or high customer satisfaction.<br />
References provide the best security when selecting a software. Talking to current <strong>ERP</strong> software<br />
users about their <strong>ERP</strong> experience provides valuable information. Results from market<br />
surveys can provide perspective to companies looking for a new <strong>ERP</strong> software and help them<br />
to make the very best long-term decision.<br />
<strong>Studies</strong> like <strong>ERP</strong>-Z and the Konradin <strong>ERP</strong> study, as well as the evaluation portal<br />
benchpark.de place focus on aspects of satisfaction: How satisfied are <strong>ERP</strong> users with<br />
the used solution? How do users rate their software vendors? Last, but not least: What is<br />
important to <strong>ERP</strong> users?<br />
“We have very strict requirements regarding flexibility of the software since we cover many<br />
different business areas and processes, and also because requirements change often –<br />
due to Pankl‘s growth. In the car racing industry we often work within very short<br />
time periods from development to supply. This means we must plan in detail,<br />
flexibility and within extremely short processing periods. abas Business<br />
<strong>Software</strong> optimally supports us here.”<br />
Daniel Konrad, <strong>ERP</strong> Manager, Pankl Racing Systems <strong>AG</strong>
3<br />
What is important to <strong>ERP</strong> users?<br />
Decisive factors for customer satisfaction are the expectations users have<br />
of their business software and to whether these expectations are fulfilled.<br />
Which criteria influence satisfaction with the used <strong>ERP</strong> system? On the one<br />
hand this concerns functional aspects, but so-called ”soft factors” are also<br />
becoming more important – for example, the trust placed in the software<br />
provider and the software provider's reliability.<br />
Examples of user expectations regarding <strong>ERP</strong> providers and <strong>ERP</strong> solutions:<br />
• Future-proof and investment-secure business software,<br />
which will still be using state of the art technology 10 years down the road<br />
• Long-term release policy with unlimited continuous development of the software<br />
• Representation of standard business processes<br />
• Full integration of all functions<br />
• Industry sector know-how<br />
• Adaptability to company-specific tasks<br />
• Workplace tailored to individual requirements<br />
• User-friendliness and easy to learn<br />
• Reliability of the <strong>ERP</strong> provider or system vendor<br />
• Support during implementation and upgrade<br />
• Consistent response to customer requirements<br />
Excerpts from <strong>ERP</strong> market studies presented in the following will provide information about<br />
how users rate the used software.
4<br />
<strong>ERP</strong>-Z study: User Satisfaction<br />
<strong>ERP</strong> / Business <strong>Software</strong> 2010/2011<br />
User satisfaction is an important indicator of the cost effectiveness and benefits<br />
of an <strong>ERP</strong> system. For the fifth time since 2004, Trovarit <strong>AG</strong>, together with<br />
the FIR (Research Institute for Operations Management) at the RWTH Aachen<br />
University, conducted research about the use of <strong>ERP</strong> solutions in Germany on<br />
a broad empirical basis. The <strong>ERP</strong>-Z study highlights the use of <strong>ERP</strong> systems<br />
in German companies and rates them by means of the actual satisfaction of<br />
users in practice, and not based on their range of functionalities.<br />
The <strong>ERP</strong>-Z study is based on a survey, which was carried out between the end of March and<br />
middle of July in 2010. 1,914 evaluations were included in the study. With a percentage of<br />
about 66% the focus is in the processing industry. The participants, however, are from all<br />
sectors of industry and company sizes.<br />
Learn more in the following excerpt from the <strong>ERP</strong>-Z study.<br />
”Due to its specific software architecture, I am amazed at the options abas Business <strong>Software</strong> offers<br />
especially during an upgrade. In the past several years, we have adjusted functions that we required<br />
by means of the flexible user interface programming which is integrated in the software.<br />
These modifications remain after an upgrade. We carry out the adjustments as well as the<br />
upgrades ourselves, which can be implemented in one weekend. In the case of capacity bottlenecks,<br />
we can always rely on the help of our supporting abas partner <strong>ABAS</strong> Consulting.This includes all costs,<br />
i.e. maintenance costs or costs for an upgrade, abas Business <strong>Software</strong> scores strong against other systems.”<br />
Christian Kern, Head of IT, Eisenwerke Friedr. Wilh. Düker GmbH & Co. KGaA
5<br />
Top 5 <strong>ERP</strong> requirements from a user’s point of view<br />
Average of all systems<br />
abas Business <strong>Software</strong><br />
MBS Dynamics AX<br />
oxaion<br />
PSIpenta<br />
proALPHA<br />
Semiramis<br />
InforCOM<br />
APplus<br />
MBS Dynamics NAV<br />
Average of all systems<br />
abas Business <strong>Software</strong><br />
MBS Dynamics AX<br />
APplus<br />
oxaion<br />
proALPHA<br />
InforCOM<br />
Semiramis<br />
MBS Dynamics NAV<br />
PSIpenta<br />
Time and effort for upgrade/release change<br />
Ergonomics<br />
Adaptability/Flexibility<br />
Interfaces<br />
Representation of business processes<br />
Releaseability of the <strong>ERP</strong> system *<br />
3.81<br />
4.11<br />
3.84<br />
3.72<br />
3.71<br />
3.63<br />
3.60<br />
3.36<br />
3.23<br />
3.07<br />
© Trovarit <strong>AG</strong> / Aachen / www.erp-z.de, 2010<br />
Adaptability of the <strong>ERP</strong> system*<br />
3.88<br />
4.35<br />
4.30<br />
4.22<br />
3.94<br />
3.92<br />
3.86<br />
3.85<br />
3.79<br />
3.56<br />
© Trovarit <strong>AG</strong> / Aachen / www.erp-z.de, 2010<br />
15.5%<br />
13.6%<br />
13.5%<br />
11.8%<br />
11.4%<br />
USER SATISFACTION <strong>ERP</strong>/BUSINESS SOFTWARE GERMANY 2010/2011 © Trovarit <strong>AG</strong> / Aachen / www.erp-z.de, 2010<br />
Average of all systems<br />
abas Business <strong>Software</strong><br />
oxaion<br />
MBS Dynamics AX<br />
Semiramis<br />
proALPHA<br />
PSIpenta<br />
InforCOM<br />
APplus<br />
MBS Dynamics NAV<br />
Average of all system<br />
abas Business <strong>Software</strong><br />
oxaion<br />
Semiramis<br />
proALPHA<br />
InforCOM<br />
APplus<br />
MBS Dynamics AX<br />
MBS Dynamics NAV<br />
PSIpenta<br />
* Excerpt of participants and results of the <strong>ERP</strong>-Z study ”User satisfaction<br />
<strong>ERP</strong>/Business software Germany 2010 / 2011”<br />
Support for upgrades/release change*<br />
3,88<br />
4,17<br />
4,06<br />
3,93<br />
3,88<br />
3,84<br />
3,74<br />
3,69<br />
3,58<br />
3,48<br />
© Trovarit <strong>AG</strong> / Aachen / www.erp-z.de, 2010<br />
Customizing*<br />
3.90<br />
4.08<br />
4.06<br />
3.96<br />
3.89<br />
3.88<br />
3.87<br />
3.74<br />
3.71<br />
3.58<br />
© Trovarit <strong>AG</strong> / Aachen / www.erp-z.de, 2010<br />
“<strong>ABAS</strong> knows what customers require AND what they want:<br />
a flexible <strong>ERP</strong> software which is particularly upgrade secure.”<br />
Dr. Ing. Wolf-Dieter Kiessling, CEO, Beutter Präzisions-Komponenten GmbH & Co. KG
abas Business <strong>Software</strong><br />
is given the best rating of all<br />
surveyed <strong>ERP</strong> systems in<br />
the area of user satisfaction<br />
in the automotive industry.<br />
6<br />
User satisfaction <strong>ERP</strong> / Business <strong>Software</strong> 2010/2011<br />
in the automotive industry<br />
Overall satisfaction wirh the provider (1.0 – “unsatisfactory”; 5.0 – “very good”)<br />
User satisfaction<br />
<strong>ERP</strong>/Business <strong>Software</strong> 2010/2011 in the automotive industry<br />
Legend of main use<br />
Larger companies (> 500 employees)<br />
Medium-sized companies (100–500 employees<br />
Small companies (> 100 employees)<br />
n ≥ 10 ratings in peergroup<br />
Average (Peergroup)<br />
y-axis: Satisfaction with software provider<br />
x-axis: Satisfaction with <strong>ERP</strong> system<br />
Rating: 1 = Unsatisfactory, 5 = Very good<br />
<strong>ABAS</strong>:<br />
Best rating by far for<br />
“Overall satisfaction – system” and<br />
“Overall satisfaction – provider”<br />
“We have been using abas <strong>ERP</strong> in all our locations for over 10 years.<br />
As an automotive supplier, abas <strong>ERP</strong> provides us with excellent tools to cover our customer‘s<br />
requirements in the automotive industry. Another huge advantage of the system<br />
is its multi-language support, which allows employees in different locations<br />
to work in their respective language.”<br />
Harald Schmid, Head of IT, Burgmaier Metalltechnik GmbH & Co. KG<br />
<strong>ABAS</strong><br />
Overall satisfaction wirh the system (1.0 – “unsatisfactory”; 5.0 – “very good”)
7<br />
User satisfaction <strong>ERP</strong> / Business <strong>Software</strong> 2010/2011<br />
in mechanical and plant engineering<br />
Overall satisfaction wirh the provider (1.0 – “unsatisfactory”; 5.0 – “very good”)<br />
User satisfaction <strong>ERP</strong>/Business <strong>Software</strong> 2010/2011<br />
in mechanical and plant engineering<br />
Legend of main use<br />
Larger companies (> 500 employees)<br />
Medium-sized companies (100–500 employees<br />
Small companies (> 100 employees)<br />
n ≥ 10 ratings in peergroup<br />
Average (Peergroup)<br />
<strong>ABAS</strong><br />
Overall satisfaction wirh the system (1.0 – “unsatisfactory”; 5.0 – “very good”)<br />
y-axis: Satisfaction with software provider<br />
x-axis: Satisfaction with <strong>ERP</strong> system<br />
Rating: 1 = Unsatisfactory, 5 = Very good<br />
<strong>ABAS</strong>:<br />
In mechanical engineering<br />
best rating among all<br />
sector-independent<br />
<strong>ERP</strong> systems > 1,000 installations<br />
Quote from the study:<br />
Solutions with<br />
above-average ratings<br />
are systems such as<br />
FEPA, SIVAS and <strong>ABAS</strong>-<br />
systems, which have<br />
many installations<br />
in mechanical and plant<br />
engineering companies.<br />
“We have come to know and appreciate abas <strong>ERP</strong> as the best system for us<br />
as a mechanical engineering company. Thanks to the flexibility of abas <strong>ERP</strong>, our customized<br />
business processes are displayed within the system and even remain after<br />
software upgrades.”<br />
Stefan Kuhlmann, Accounting, dft technology GmbH
8<br />
Konradin <strong>ERP</strong> Study 2010/2011<br />
Konradin has conducted its seventh <strong>ERP</strong> study, analyzing the use of <strong>ERP</strong><br />
solutions in companies with 50 employees or more in the five central<br />
sectors of industry in Germany: metal working and finishing, mechanical<br />
engineering, the vehicle construction and component supplier industry,<br />
the electrical engineering/electronics industry and process industry. User<br />
satisfaction with the selected <strong>ERP</strong> system as well as an <strong>ERP</strong> market analysis<br />
is highlighted. The <strong>ERP</strong> study 2011 by Konradin is based on 1,579 interviews.<br />
Since the first study in 1999, users gave top grades to abas Business <strong>Software</strong>. In 2011, abas<br />
<strong>ERP</strong> solution was again given strong ratings. The following excerpt from the Konradin <strong>ERP</strong><br />
study 2011 shows the specific criteria important to <strong>ERP</strong> users in terms of <strong>ERP</strong> solution and<br />
contract partner, as well as a selection of charts regarding user satisfaction.<br />
“The adaptability while upgradeability remains impresses me again and again.<br />
Our company has implemented almost all infosystems within abas <strong>ERP</strong>. The cost-conscious prospect<br />
will especially be pleased with this. Also, our project manager from<br />
<strong>ABAS</strong> Projektierung was always able to realize our requirements.”<br />
Uwe Sünnemann, Project Manager, FRIESE GmbH & Co. KG<br />
“We were particularly looking for a flexible software that would fit our needs both now<br />
and in the future, which we have found in the abas <strong>ERP</strong> software. The scalability of the software<br />
is fantastic and lends itself well to the specific requirements of our business. ”<br />
Frank Braun, CEO, nie wieder bohren <strong>AG</strong>
9<br />
abas Business <strong>Software</strong> is rated above average in all criteria!<br />
Average<br />
abas Business <strong>Software</strong><br />
oxaion<br />
Dynamics NAV<br />
Dynamics AX<br />
FOSS<br />
proALPHA<br />
Sage <strong>ERP</strong><br />
PSIpenta<br />
Learnability of the system<br />
User friendliness of the system<br />
Orientation toward specific needs of the industry sector<br />
Adaptability to company-specific and individual interests<br />
Price/Performance ratio of the solution<br />
Openness of the system to integrating further modules<br />
Benefits through release changes<br />
Importance of individual criteria in the <strong>ERP</strong> solution<br />
User friendliness of the system<br />
©<strong>ERP</strong> study 2011<br />
Average<br />
User friendliness of the system<br />
Good adaptability to company-specific<br />
and individual interests<br />
Learnability of the system<br />
Orientation toward the needs of the industry sector<br />
System development through release changes<br />
Good price/performance ratio of the solution<br />
Openness of the system to integrating future modules<br />
©<strong>ERP</strong> study 2011<br />
2.2<br />
Average<br />
1.9<br />
abas Business <strong>Software</strong><br />
1.9<br />
Sage <strong>ERP</strong><br />
2.0<br />
oxaion<br />
2.0<br />
Dynamics AX<br />
2.1<br />
Dynamics NAV<br />
2.3<br />
PSIpenta<br />
2.3<br />
FOSS<br />
2.4<br />
proALPHA<br />
Adaptation to company-specific interests<br />
©<strong>ERP</strong> study 2011<br />
“The decision for <strong>ABAS</strong> Projektierung and abas <strong>ERP</strong> set the tone for our company.<br />
The entire project team cooperated well. We came to know and love <strong>ABAS</strong>. There is nothing that can't be<br />
done. Since going live we have been optimizing the system permanently to our<br />
requirements and those of our customers. Just two weeks after go-live all departments were working<br />
routinely and employees were able to safely operate the system. The decision for <strong>ABAS</strong> was right<br />
and I would make it all over again.”<br />
Kai Höpfinger, Member of the Management, Ewald Kaufmann GmbH & Co. KG<br />
102<br />
103<br />
102<br />
103<br />
105<br />
101<br />
103<br />
©<strong>ERP</strong> study 2011<br />
Range of grades 1 to 6 (1 = very satisfied, 6 = very unsatisfied)<br />
1.6<br />
1.7<br />
1.8<br />
1.8<br />
1.8<br />
1.9<br />
2.0<br />
2.0<br />
Index representation of<br />
system grading in relation<br />
to the average grading of all<br />
systems (=100%) for<br />
abas Business <strong>Software</strong><br />
Which factors are<br />
contributing the most to<br />
user satisfaction with<br />
the used <strong>ERP</strong> system?<br />
In the course of the study<br />
it was determined how<br />
important the respective<br />
performance criteria are for<br />
evaluating an <strong>ERP</strong> software.<br />
(according to a scale with<br />
1 = very important,<br />
6 = not important at all)<br />
2.3<br />
2.0<br />
2.0<br />
2.0<br />
2.1<br />
2.1<br />
2.1<br />
2.3<br />
2.3
Average<br />
abas Business <strong>Software</strong><br />
Dynamics NAV<br />
Sage <strong>ERP</strong><br />
Dynamics AX<br />
FOSS<br />
oxaion<br />
proALPHA<br />
PSIpenta<br />
Average<br />
abas Business <strong>Software</strong><br />
Dynamics NAV<br />
Dynamics AX<br />
FOSS<br />
oxaion<br />
proALPHA<br />
PSIpenta<br />
Sage <strong>ERP</strong><br />
10<br />
Importance of the service criteria of a contract partner<br />
Average<br />
Dependability/adherence to commitments by the service partner<br />
Good upgrade support<br />
Good implementation support<br />
Incorporation of requests and suggestions<br />
Good helpdesk quality<br />
High quality of training<br />
Good quality of industry sector-specific consultation<br />
Dependability of the contract partner<br />
©<strong>ERP</strong> study 2011<br />
Quality of training<br />
©<strong>ERP</strong> study 2011<br />
2.2<br />
1.8<br />
1.8<br />
1.8<br />
1.9<br />
2.0<br />
2.0<br />
2.2<br />
2.2<br />
2.3<br />
1.9<br />
1.9<br />
2.0<br />
2.0<br />
2.1<br />
2.1<br />
2.3<br />
2.3<br />
©<strong>ERP</strong> study 2011<br />
1.7<br />
Average<br />
abas Business <strong>Software</strong><br />
FOSS<br />
oxaion<br />
Sage <strong>ERP</strong><br />
Dynamics NAV<br />
Dynamics AX<br />
PSIpenta<br />
proALPHA<br />
Average<br />
Sage <strong>ERP</strong><br />
abas Business <strong>Software</strong><br />
Dynamics NAV<br />
FOSS<br />
Dynamics AX<br />
oxaion<br />
proALPHA<br />
PSIpenta<br />
Range of grades 1 to 6 (1 = very satisfied, 6 = very unsatisfied)<br />
1.8<br />
1.8<br />
1.9<br />
1.9<br />
1.9<br />
2.0<br />
2.0<br />
Incorporation of requests and suggestions<br />
of the selected contract partner<br />
©<strong>ERP</strong> study 2011<br />
Upgrade support of contract partner<br />
©<strong>ERP</strong> study 2011<br />
“The abas Business <strong>Software</strong> implementation was carried out<br />
according to plan. Everything we had agreed upon was realized 100% in terms of<br />
time and budget.”<br />
Dirk Schirmbrand, Manager, MF-Schirmband KG<br />
Which services in terms of<br />
<strong>ERP</strong> use have a high priority<br />
for the users? Among the<br />
most important criteria is<br />
the reliability of the contract<br />
partner.<br />
(according to a scale with<br />
1 = very important,<br />
6 = not important at all)<br />
2.2<br />
1.8<br />
1.9<br />
1.9<br />
1.9<br />
2.0<br />
2.0<br />
2.2<br />
2.3<br />
2.1<br />
1.8<br />
1.9<br />
1.9<br />
1.9<br />
2.0<br />
2.1<br />
2.2<br />
2.2
11<br />
100%<br />
80%<br />
60%<br />
40%<br />
20%<br />
0%<br />
Meeting deadlines when implementing abas Business <strong>Software</strong><br />
25.6%<br />
Shorter than<br />
planned<br />
©<strong>ERP</strong> study 2011<br />
57.3%<br />
16.2%<br />
As planned Slightly longer<br />
than planned<br />
Much longer<br />
than planned<br />
Regarding meeting deadlines, abas Business <strong>Software</strong> was able to improve even more<br />
compared to the <strong>ERP</strong> study 2009 and showed a positive development: 25.6% of <strong>ERP</strong> projects<br />
were implemented in a shorter time than planned (2009: 18.1%). 57.3% of <strong>ERP</strong> implementations<br />
as planned (2009: 51.2%). Only 16.2 % of projects took a little longer than planned – the<br />
value from 2009 (27.5%) could thus almost be halved.<br />
Thus, 82.9 % of abas <strong>ERP</strong> implementations are as planned or completed ahead of time!<br />
The percentage of abas <strong>ERP</strong> implementations taking considerably more time than planned<br />
is almost zero.<br />
“<strong>ABAS</strong> has impressed and convinced us from the very beginning.<br />
The extremely short implementation period of only 2 months, even though a very high number of tasks<br />
had to be managed, proves that the decision for abas Business <strong>Software</strong> and the<br />
implementation partner was the right one. We are still impressed and very happy with <strong>ABAS</strong>.”<br />
Michael Jagdt, Manager, lignotec MassivHolz GmbH<br />
“Both the high coverage of our functional requirements in the standard,<br />
the manageable adjustments, and the methodic implementation by the partner<br />
<strong>ABAS</strong> Projektierung GmbH in Karlsruhe have helped our decision in favor of <strong>ABAS</strong>.<br />
This has proven to be true during the course of the project and the successful,<br />
on time implementation.”<br />
Elke Ade, Head of IT, Michelfelder group of companies<br />
0.9%
Customer satisfaction<br />
"very good"<br />
12<br />
as of 02/17/2011<br />
Internet evaluation platform Benchpark<br />
In the Benchpark <strong>ERP</strong> software provider directory about 160 <strong>ERP</strong> providers<br />
are evaluated and IT managers exchange practical experience, and offer<br />
evaluations as well as recommendations.<br />
abas Business <strong>Software</strong> user satisfaction<br />
compared to other <strong>ERP</strong> systems<br />
abas Business <strong>Software</strong><br />
Average of all providers<br />
Functionality<br />
10<br />
Price/Performance 6<br />
Flexibility<br />
Product support Technology<br />
8<br />
4<br />
2<br />
0<br />
Documentation<br />
©www.benchpark.com
13<br />
User satisfaction<br />
abas Business <strong>Software</strong><br />
“very good” 7.02<br />
Average <strong>ERP</strong> software providers D-A-CH<br />
6.16<br />
Functionality<br />
abas Business <strong>Software</strong><br />
Average <strong>ERP</strong> software providers D-A-CH<br />
“good” 6.77<br />
6.60<br />
Flexibility<br />
abas Business <strong>Software</strong><br />
“very good” 8.00<br />
Average <strong>ERP</strong> software providers D-A-CH<br />
6.74<br />
Technology<br />
abas Business <strong>Software</strong><br />
Average <strong>ERP</strong> software providers D-A-CH<br />
Documentation<br />
abas Business <strong>Software</strong><br />
Average <strong>ERP</strong> software providers D-A-CH<br />
“good” 6.98<br />
6.14<br />
“good” 5.36<br />
4.67<br />
Product support<br />
abas Business <strong>Software</strong><br />
“very good” 7.82<br />
Average <strong>ERP</strong> software providers D-A-CH<br />
6.37<br />
User satisfaction abas Business <strong>Software</strong><br />
Average <strong>ERP</strong> software providers D-A-CH<br />
0 1 2 3 4 5 6 7 8 9 10<br />
><br />
© <strong>ERP</strong> satisfaction ranking Benchpark 2011<br />
0 1 2 3 4 5 6 7 8 9 10<br />
><br />
© <strong>ERP</strong> satisfaction ranking Benchpark 2011<br />
0 1 2 3 4 5 6 7 8 9 10<br />
><br />
© <strong>ERP</strong> satisfaction ranking Benchpark 2011<br />
0 1 2 3 4 5 6 7 8 9 10<br />
><br />
© <strong>ERP</strong> satisfaction ranking Benchpark 2011<br />
0 1 2 3 4 5 6 7 8 9 10<br />
><br />
© <strong>ERP</strong> satisfaction ranking Benchpark 2011<br />
0 1 2 3 4 5 6 7 8 9 10<br />
><br />
© <strong>ERP</strong> satisfaction ranking Benchpark 2011<br />
“Our experience with abas Business <strong>Software</strong> and abas eB has been very good.<br />
In my opinion there is no comparable solution which would be suitable for our requirements<br />
in terms of functionality and flexibility.”<br />
Peter Stalling, Head of IT, STRATEC Biomedical Systems <strong>AG</strong>
14<br />
<strong>Software</strong> from a midsize business<br />
for midsize businesses<br />
The core competence of <strong>ABAS</strong> <strong>Software</strong> <strong>AG</strong> is the development of flexible<br />
<strong>ERP</strong> and eBusiness software for midsize companies. The <strong>ABAS</strong> company was<br />
founded in 1980 and has now become an international group of companies with<br />
50 abas partners in 30 countries. <strong>ABAS</strong> covers the entire range of small and<br />
midsize businesses from 4 to 400 <strong>ERP</strong> users.<br />
Corporate philosophy: „The Spirit of <strong>ABAS</strong>”<br />
Satisfaction, quality, and service go together – <strong>ABAS</strong> is guided by this principle in its daily<br />
work. The main idea is that <strong>ABAS</strong> customers can concentrate on what is of most importance<br />
to them: their core business. <strong>ABAS</strong> lives with its users and looks for the constructive dialog<br />
with them, their suggestions give important impetus for the further development of abas<br />
Business <strong>Software</strong>. Directness and trust contribute to a continually profitable cooperation.<br />
<strong>ABAS</strong> has proven this for over 30 years.<br />
“We have been using abas Business <strong>Software</strong> since 1991. Through upgrades we always remain<br />
up-to-date, in terms of technology and function. The software supports our complex requirements optimally<br />
due to its flexibility and adaptability. Without abas Business <strong>Software</strong><br />
we would not be what we are today: world market leader for technical meshes.”<br />
Dipl.-Ing. Ingo Kufferath-Kassner, Board of management, GKD Gebr. Kufferath <strong>AG</strong>
15<br />
Solid economic basis<br />
<strong>ABAS</strong> has always relied on a stable economic basis. It is the requirement to invest in<br />
innovations and for long-term planning. For over 15 years <strong>ABAS</strong> has been profitable. The<br />
strategy of the sustainable development in connection with independence of banks and<br />
investors is important for <strong>ABAS</strong> in the future.<br />
Global partner network through common dedication<br />
<strong>ABAS</strong> has assembled a global network of qualified implementation partners: about 50 abas<br />
software partners in 30 countries worldwide know the requirements of their local markets.<br />
They guarantee short reaction times and high service quality. With the international abas<br />
implementation methodology which has been proven in numerous projects, <strong>ABAS</strong> ensures<br />
implementation success even across borders.<br />
“We were impressed by the easy adjustability and flexibility of the software.<br />
The strategy for the future of <strong>ABAS</strong> <strong>Software</strong> <strong>AG</strong> – compared to other providers – made a solid impression.<br />
Another advantage: <strong>ABAS</strong> is represented worldwide by software partners,<br />
who are available on site as a contact for <strong>ERP</strong> projects and also provide support.”<br />
Mario Brückner, International Sales Employee/Responsible for <strong>ERP</strong>, SKF ECONOMOS GmbH<br />
“Why did we not start using abas Business <strong>Software</strong> earlier?”<br />
Uwe Trefz, CEO, Trefz GmbH
www.abas-software.com Follow us:<br />
<strong>ABAS</strong> <strong>Software</strong> <strong>AG</strong> · Südendstraße 42 · 76135 Karlsruhe · Germany · Tel. +49 721 / 9 67 23 - 0 · Fax +49 721 / 9 67 23 -100 · info@abas.de<br />
© <strong>ABAS</strong> <strong>Software</strong> <strong>AG</strong> · August 2011 · Subject to change: Folder <strong>ERP</strong> studies