Serengeti General Management Plan

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Serengeti National Park General Management Plan state of facilities/water availability is checked, as are visitor permits and visitor compliance with park regulations. Where resources allow, patrols of the visitor road circuits are conducted in the most heavily used areas. Table D.6: SENAPA tourism management staff 72 Position Number Location Qualifications Wardens 3 Serengeti Visitor Centre (SVC) Manager 1 SRA Tourism Assistants 7 SRA Conservation Education Officer Tourism Attendants 10 1 SRA 2 Seronera (SRA), 1 Naabi 3 SRA rest houses 1 SRA staff camp 5 SVC and campsites 1 Naabi Drivers 3 2 SRA, 1 Naabi 1x BSc. Wildlife Management 2x Dip. Wildlife Management Mweka Dip Wildlife Management, Dip Mar- keting Form 4 leavers, 1 trilingual (Spanish, French, German) An analysis of visitor offences over three financial years 1999-2002, see Table D.7 below, shows that off-road driving is the most common offence, followed by camping without paying and entering the Park without paying. However, given that about 200,000 visitors visit the Park every year, the number of offences occurring, or those being detected, is very low. The average fine is approximately Tshs 12,000, which is also very low and is an issue examined under the Park Operations Programme (see Park Ops Action 2.5.4). Another issue is that onthe-spot fines presently made by park staff are not always properly recorded or receipted. Table D.7: The nature and relative frequency of visitor offences occurring in the Serengeti National Park 1999 – 2002 Offence No. % Off road driving 35 26.3 Camping w/o paying 27 20.3 Entering Park w/o paying 24 18 Speeding 17 12.8 Disturbing animals 12 9.0 Entering at Ndutu 11 8.3 Other 5 3.8 Night 2 1.5 Overall, SENAPA’s capacity to manage tourism has not kept pace with the expansion of tourism and the rapid growth in visitor numbers in recent years, and needs to be strengthened, especially in the area of introduction of new technology for tourism management. In particular, new systems of collecting and analysing tourism statistics are needed, as a basis for adaptive management, as well as new secure and transparent systems for revenue collection and management. In order to achieve this target the following management actions have been developed:
Action 4.1.1: Develop computerised visitor management system D. Tourism Management Programme TANAPA is in the process of computerising its management systems, and so far this includes an approved computerised accounting system. SENAPA will adopt these new computerised systems as they are developed and approved by TANAPA. Within the period of this GMP, it is likely that management systems will be fully computerised on a wide area network, accompanied by the introduction of e-payments for park entrances. This action will be implemented in close collaboration with the Park Operations Programme (see Park Ops Target 2.5). Action 4.1.2: Develop an anonymous incident report form for distribution at SENAPA gates With increasing visitor numbers, it is increasingly difficult for SENAPA to monitor and enforce park rules and regulations. Therefore, during this GMP, other park users will be encouraged to report any offences that they observe. Simple anonymous incident report forms will be developed and distributed at SENAPA gates, which park users can fill out on the spot or post or email at a later date. The basic information solicited in the form will be the time, place and brief description of the particular offence and the offending vehicle registration number. Action 4.1.3: Develop an enhanced spatial system for monitoring visitor use of park zones and key habitats, including seasonal data Information concerning visitor use and satisfaction is essential if the SENAPA Tourism Department is to respond and adapt to changing circumstances and requirements. Simple ways of measuring visitor use and satisfaction will be developed at key sites. Visitor use will be measured by techniques including turnstiles (at interpretation facilities), vehicle counter strips and record keeping. Visitor satisfaction and feedback will be obtained through questionnaires (potentially electronically filled in at user-friendly touch screens as well as paper questionnaires at entrance gates). To ensure the full cross section of visitor satisfaction is captured, annual visitor surveys will be conducted using random sampling techniques. The data generated will be collected and analysed by the Tourism Department and fed back into management decision-making. Action 4.1.4: Update and implement booking systems and fees for safari walking and Special Campsites and ensure compliance As shown in Table D.7 above, about half of the visitor offences occurring in the Serengeti result from non-payment of camping and entrance fees. Ensuring the payment of entrance fees will be addressed under Action 4.1.1, with the improvement in SENAPA management systems. This management action will seek to update and implement effective booking systems and fee structures related to walking safaris and Special Campsites. According to national policy, TANAPA HQ will take responsibility for conducting and endorsing any revisions in fee structures, which will be subject to periodic review during the GMP. As described under Action 1.2.2, walking safaris will be initiated in the Wilderness Zone. This new activity will subsequently require the establishment of a booking system and fee structure. The framework for this system will be the TANAPA Walking Safari Guidelines, currently under review. However, the details of how to operationalise this system will need to be worked out for the specific context of the Serengeti. After one-year of implementation, the activity will be evaluated and options for its further development will be considered. The second area of focus will be a review by TANAPA HQ of the Special Campsite booking system, cancellation policy and fee structure. Currently, the booking system for Special 73
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Serengeti National Park General Man
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ii This General Management Plan has
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Executive Summary This 10-year (200
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1. Ecosystem Management Programme T
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Another priority for this Programme
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Target 1.5: Restoration of viable p
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Figures Figure A.1 : GMP structure
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Acronyms ADM Administrative Manager
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B. PARK VALUES AND PURPOSE 9
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B. Park Values & Purpose Figure B.1
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Habitat mosaic B. Park Values & Pur
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Large predator - prey population an
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Cultural National and World Heritag
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SENAPA Zoning Scheme B. Park Values
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Management Targets Management Actio
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Table G.4: Community Outreach Actio
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Management Targets 1.2 Community be
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Management Targets 1.3 Conservation
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Management Targets 2.2 Performance
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Management Targets 3.3 Environmenta
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I. ANNEXES 161
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I. Annexes The United Republic of T
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Annex 3: Overnight accommodation de
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Name Position/ Organisation Les Car
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