Pdf version (3.2 MB) - Kesko
Pdf version (3.2 MB) - Kesko
Pdf version (3.2 MB) - Kesko
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sOCIal REsPONsIBILITy<br />
ADHERENCE TO LAWS, STANDARDS AND vOLUNTARy<br />
CODES RELATED TO MARKETING COMMUNICATIONS,<br />
INCL. ADvERTISING, PROMOTION AND<br />
SPONSORSHIP, PR6, AND INCIDENTS OF NON-<br />
COMPLIANCE WITH LAWS AND REGULATIONS AND<br />
vOLUNTARy CODES RELATED TO MARKETING<br />
COMMUNICATIONS, PR7<br />
<strong>Kesko</strong> complies with laws and regulations in its marketing communications.<br />
Amendments to legislation and authorities’ recommendations<br />
are monitored on a regular basis, and the staffs responsible for<br />
marketing in each unit are kept informed. Sponsorship is guided by<br />
<strong>Kesko</strong>’s sponsorship principles, available at www.kesko.fi/responsibility.<br />
There were no incidents of non-compliance with legislation<br />
or voluntary principles in 2011.<br />
COMPLAINTS REGARDING BREACHES OF CUSTOMER<br />
PRIvACy AND LOSSES OF CUSTOMER DATA, PR8<br />
In 2011, K-Plus Oy received a couple of direct customer contacts<br />
regarding the handling of personal information and checking their<br />
own information. Responses to these enquiries were provided as<br />
part of normal customer service, and they did not lead to further<br />
action. No data leaks were detected in 2011.<br />
90<br />
<strong>Kesko</strong> Corporate Responsibility Report 2011<br />
According to the Finnish Personal Data Act, in individual cases,<br />
customer data can be used in order to protect the vital interests of<br />
the data subject, without an express consent. Concerning the recall<br />
of food preserves imported by Kespro Ltd in October 2011, Finnish<br />
Food Safety Authority Evira ordered that, in order to protect the<br />
health of consumers who had bought the preserves, that the customers's<br />
contact details be traced with the help of customer and receipt<br />
data registers. Thereby the recall could be carried out by personally<br />
contacting the consumers who had bought the preserves. The data<br />
protection authorities were informed.<br />
No reason for complaint was detected in the inspection by the<br />
Data Protection Ombudsman in 2011. Read more at The Office of<br />
the Data Protection Ombudsman (www.tietosuoja.fi), press release<br />
on 27 January 2012.<br />
FINES FOR NON-COMPLIANCE WITH LAWS AND<br />
REGULATIONS CONCERNING PRODUCTS AND<br />
SERvICES, PR9<br />
No fines in 2011.