Life Events - EU Bookshop - Europa

Three core concepts
Life events are important events or “stages in a citizen’s life, such as school,
marriage, or buying a property”. Th ey can be packaged so that the work of
multiple government agencies are concentrated “around a subject that makes
sense to the citizen” 1 .
Web 2.0 is associated with Web applications
that facilitate interactive information-sharing
and collaboration on the World Wide Web.
It is based on the notion of connectivity and
user-centred design. It facilitates large-scale
participation and collaboration in terms of
creating, editing, ranking and distributing
content. By its very nature, Web 2.0, is composed
of many hybrid forms, tools, and technologies.
Web 2.0 is not an aim in its own right, but is a
set of tools that can be used to address the needs
and behaviours of users of online services.
Gov 2.0 has been described as: “making use of web 2.0 technologies… to interact
with citizens and provide government services” 2 . Th is study shows that the
term Gov 2.0 is based on a combination of social computing (Web 2.0), public
service value, and governance, institutional, and organisational trends that open
up government services. Trends in this direction indicate public policy shift s
towards openness and transparency, engagement with citizens, and the release of
non-sensitive public sector information (PSI) and third party collaboration.
1 European Commission, IDA Report, September 2003, http://ec.europa.eu/idabc/servlets/Doc9ba6.pdf?id=1600;
see also: Commission of the European Communities, Commission Staff Working Paper, Linking Up
Europe: the Importance of Interoperability for e-Government services, 2003, http://ec.europa.eu/idabc/
servlets/Doc2bb8.pdf?id=1675
2 Australian eGovernment Resource Centre http://www.egov.vic.gov.au/government-2-0/10.html (accessed 3
November 2010)
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