Life Events - EU Bookshop - Europa
Life Events - EU Bookshop - Europa
Life Events - EU Bookshop - Europa
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Foreword<br />
Th e Digital Agenda for Europe considers eGovernment as a key driver to spread<br />
the benefi ts of Information and Communication Technologies across Europe. Th e<br />
Malmö Ministerial Declaration on eGovernment committed<br />
European governments to develop user-centric services that<br />
provide fl exible and personalised ways of interacting with<br />
public administrations by 2015.<br />
In order to translate the ambitions of the Ministerial Declaration<br />
into concrete measures, the European Commission<br />
worked with the Member States to produce an eGovernment Action Plan for<br />
2011–2015. Th is Action Plan was launched in December 2010.<br />
Th e next generation of eGovernment services will place the user at the centre<br />
when services are designed. It will provide fl exible and personalised ways of<br />
interacting and performing transactions with public administrations. Th is study<br />
already provides an insight on what the expectations of users are when it comes<br />
to the design of eGovernment services.<br />
Th e European Commission believes this study provides useful input to the<br />
discussion on future eGovernment services. Th e report prepared by Deloitte<br />
presents possible future scenarios and users’ views on these scenarios. I trust that<br />
both the scenarios and conclusions will inspire and stimulate debate on these<br />
important issues.<br />
Mechthild Rohen<br />
Head of Unit ICT for Government and Public Services<br />
Information Society and Media Directorate-General<br />
European Commission<br />
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