Life Events - EU Bookshop - Europa
Life Events - EU Bookshop - Europa Life Events - EU Bookshop - Europa
European Commission User expectations of a life events approach for designing e-Government services – Final Report Summary Luxembourg: Publications Office of the European Union 2011 — 24 pp. — 16.2 x 22.9 cm ISBN 978-92-79-20619-1 doi:10.2759/50745 Europe Direct is a service to help you find answers to your questions about the European Union Freephone number (*): 00 800 6 7 8 9 10 11 (*) Certain mobile telephone operators do not allow access to 00 800 numbers or these calls may be billed.
- Page 1 and 2: User expectations of a life events
- Page 3 and 4: Authors Deloitte Consulting Patrick
- Page 5 and 6: Foreword Th e Digital Agenda for Eu
- Page 7 and 8: Three core concepts Life events are
- Page 9 and 10: �� Single strategies (i.e., por
- Page 11 and 12: Th e four scenarios are: 1 Stolen v
- Page 13 and 14: Th ese essential characteristics co
- Page 15 and 16: By leading by example, government s
- Page 17 and 18: private sector to provide end servi
- Page 19 and 20: Costs and gains: Gov 2.0 is conceiv
- Page 21: Other mechanisms which will facilit
European Commission<br />
User expectations of a life events approach for designing e-Government<br />
services – Final Report Summary<br />
Luxembourg: Publications Office of the European Union<br />
2011 — 24 pp. — 16.2 x 22.9 cm<br />
ISBN 978-92-79-20619-1<br />
doi:10.2759/50745<br />
Europe Direct is a service to help you find answers<br />
to your questions about the European Union<br />
Freephone number (*):<br />
00 800 6 7 8 9 10 11<br />
(*) Certain mobile telephone operators do not allow access to 00 800<br />
numbers or these calls may be billed.
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