Life Events - EU Bookshop - Europa

Other mechanisms which will facilitate and support the process of high-level road
mapping and strategy development could practically involve: the identifi cation of
various actors and their roles, and the concrete engagement of these stakeholders;
an impact assessment; a matching and comparison exercise with activities that are
already underway in both Europe and more widely; surveys on complementary
topics; a broader exploration of users’ expectations of the life events model in its
application to eGovernment services; and a cost-benefi t analysis of the work to
be undertaken.
Last but not least, two particular questions are of high consideration in respect of
next steps to be taken. Th e fi rst are any legal constraints – such as data protection
and privacy – that might have implications for the opening-up of government
data and the use of specifi c types of personal data (whether these exist at a
European level or they aff ect particular Member States). Th e second is to reinforce
the importance of undertaking a rigorous cost-benefi t analysis of the gains to
be obtained and the potential investments needed for the implementation of a
service oriented architecture and development of the open public services and
information to enable development, by government and/or third parties, of life
events based services that make use of Web 2.0 tools, and the ways in which this
should be explored at both a pan-European and country-specifi c levels.
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