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Potential recommendations for discussion
In an information-driven age, the ability of governments to seize the opportunities
of new technologies may ultimately spell the diff erence between success and
failure for the public sector.
Government will never truly
realize the transformative
benefi ts of information
technology until government
systems, ways of delivering
services, and bureaucratic
structures are rethought and
redesigned to refl ect the realities
of the Information Age.
Several identifi able next steps are needed at a policy-oriented level in view of
establishing the future scenarios for public service delivery. Diff erent suggestions
might be borne in mind in this context. Th ey particularly involves a high-level
road mapping exercise and strategy development.
While it is important not to privilege, at this very preliminary stage, what
direction the high-level mapping might take, a number of possibilities can
surely be based on notions of strategic management and organisational change
(Australian Government, 2010; CS Transform, 2009; 2010) 11 . At least twelve
possible options for discussion and debate include: making a public declaration
on future directions; coordinating leadership and governance; off ering guidance
for public agencies; off ering awards for good practice; opening up public sector
information; addressing copyright issues; enhancing information publication;
enhancing accessibility of sites and information; ensuring secure use of Web
2.0 tools; ensuring privacy and confi dentiality; clarifying ownership or use of
publications and data; and – last but not least – “info-philanthropy” (recognition
and gift ing of voluntary and not-for-profi t services).
11 Australian eGovernment Resource Centre http://www.egov.vic.gov.au/government-2-0/10.html (accessed
3 November 2010); Citizen Service Transformation, A manifesto for change in the delivery of public
services, 2010, http://www.cstransform.com/resources/white_papers/CitizenServiceTransformationV1.pdf