Life Events - EU Bookshop - Europa

private sector to provide end services to citizens that are composed of both
public and private services. Such a move will help make considerable progress
towards the notion of the government as a one-stop-shop.
Th is study provides a possible roadmap for migrating to a service-oriented
architecture. It is of strategic importance in terms of planning future possible
directions.
Th e roadmap includes an envisioning phase in which the vision, the principles,
the standards, the methods are set and tested. Th ree alternatives are suggested for
this phase: describing and implementing a fi nite set of life events, government
as a platform, and dynamic public service mediation. When the vision and a
tested – and agreed – set of principles, methods and standards are formalised,
an implementation phase could start. It would consist of the installation of
the platform, developing and providing services, marketing these services, and
evaluating and adjusting the vision, methods and standards.
While costs and benefi ts (gains) were borne in mind from a general perspective
throughout this study, costings were specifi cally explored in terms of the
architecture and platform.
Conclusions
As a fi nal refl ection, the study off ers some conclusions with regard to the
future role of life events; the benefi ts that can come from a shift towards Gov
2.0 – a Web 2.0 approach to service provision based on life events; and some
preliminary observations with regard to cost eff ectiveness. Th e study then raises
some tentative recommendations for actions.
Life events can off er an appropriate and eff ective way of structuring services for
citizens. Th ese services would be more fi rmly oriented towards people’s lifetime
needs. Th e ways of doing this involve the use of diff erent technologies and
channels for service delivery, the re-use of public sector information and services,
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