Life Events - EU Bookshop - Europa
Life Events - EU Bookshop - Europa Life Events - EU Bookshop - Europa
••• 16 Service-oriented architecture re-uses application functionality which allows governments to leverage existing applications. In a service-oriented architecture, services are loosely coupled with each other: this enables rapid restructuring and reconfi guration of business processes and leads to more business agility. Applications that are service-oriented are developed and delivered faster than in traditional application development projects. Th is is due to a variety of factors, including the sharing of services and service composition, and the wrapping of the functionality of legacy assets to provide them through web services. Various opportunities therefore exist for the EU. When considering the implementation of service-oriented architecture and enhanced collaboration between the public and private sectors, four possibilities exist. Th ese four opportunities are listed here: �� Providing a service registry at a European level: One of the key components in the architecture is dynamic service discovery. To enable this, there should an EU-wide service registry installed as a proof of concept. A service registry enables the re-use and discovery of services. �� Providing services by local authorities: In order to enable local authorities to develop re-usable services, a European vision, principles, methodology and standards in a reference framework is needed. �� Providing open standards at a European level: An essential aspect of service-oriented architecture is that it is composed of services that can be re-used, extended, recombined or orchestrated to deliver the required functionalities. Open standards can ensure the re-use, combination and orchestration of the existing and future services in this architecture. Open standards could be defi ned on a European level to ensure these essential aspects of service-oriented architecture. Better collaboration between the public and private sectors: � � Governments cannot provide every potential service that citizens might need. However, by putting key services in place, governments can then partially outsource the provisioning of services to private entities. By making these two moves, governments can focus on their own priorities. Th is would enable the
private sector to provide end services to citizens that are composed of both public and private services. Such a move will help make considerable progress towards the notion of the government as a one-stop-shop. Th is study provides a possible roadmap for migrating to a service-oriented architecture. It is of strategic importance in terms of planning future possible directions. Th e roadmap includes an envisioning phase in which the vision, the principles, the standards, the methods are set and tested. Th ree alternatives are suggested for this phase: describing and implementing a fi nite set of life events, government as a platform, and dynamic public service mediation. When the vision and a tested – and agreed – set of principles, methods and standards are formalised, an implementation phase could start. It would consist of the installation of the platform, developing and providing services, marketing these services, and evaluating and adjusting the vision, methods and standards. While costs and benefi ts (gains) were borne in mind from a general perspective throughout this study, costings were specifi cally explored in terms of the architecture and platform. Conclusions As a fi nal refl ection, the study off ers some conclusions with regard to the future role of life events; the benefi ts that can come from a shift towards Gov 2.0 – a Web 2.0 approach to service provision based on life events; and some preliminary observations with regard to cost eff ectiveness. Th e study then raises some tentative recommendations for actions. Life events can off er an appropriate and eff ective way of structuring services for citizens. Th ese services would be more fi rmly oriented towards people’s lifetime needs. Th e ways of doing this involve the use of diff erent technologies and channels for service delivery, the re-use of public sector information and services, 17 •••
- Page 1 and 2: User expectations of a life events
- Page 3 and 4: Authors Deloitte Consulting Patrick
- Page 5 and 6: Foreword Th e Digital Agenda for Eu
- Page 7 and 8: Three core concepts Life events are
- Page 9 and 10: �� Single strategies (i.e., por
- Page 11 and 12: Th e four scenarios are: 1 Stolen v
- Page 13 and 14: Th ese essential characteristics co
- Page 15: By leading by example, government s
- Page 19 and 20: Costs and gains: Gov 2.0 is conceiv
- Page 21: Other mechanisms which will facilit
- Page 24: ICT for Government and Public Servi
••• 16<br />
Service-oriented architecture re-uses application functionality which allows<br />
governments to leverage existing applications. In a service-oriented architecture,<br />
services are loosely coupled with each other: this enables rapid restructuring<br />
and reconfi guration of business processes and leads to more business agility.<br />
Applications that are service-oriented are developed and delivered faster than in<br />
traditional application development projects. Th is is due to a variety of factors,<br />
including the sharing of services and service composition, and the wrapping of<br />
the functionality of legacy assets to provide them through web services.<br />
Various opportunities therefore exist for the <strong>EU</strong>. When considering the<br />
implementation of service-oriented architecture and enhanced collaboration<br />
between the public and private sectors, four possibilities exist. Th ese four<br />
opportunities are listed here:<br />
�� Providing a service registry at a European level: One of the key<br />
components in the architecture is dynamic service discovery. To enable this,<br />
there should an <strong>EU</strong>-wide service registry installed as a proof of concept. A<br />
service registry enables the re-use and discovery of services.<br />
�� Providing services by local authorities: In order to enable local authorities<br />
to develop re-usable services, a European vision, principles, methodology and<br />
standards in a reference framework is needed.<br />
�� Providing open standards at a European level: An essential aspect<br />
of service-oriented architecture is that it is composed of services that can<br />
be re-used, extended, recombined or orchestrated to deliver the required<br />
functionalities. Open standards can ensure the re-use, combination and<br />
orchestration of the existing and future services in this architecture. Open<br />
standards could be defi ned on a European level to ensure these essential aspects<br />
of service-oriented architecture.<br />
Better collaboration between the public and private sectors:<br />
�<br />
�<br />
Governments cannot provide every potential service that citizens might need.<br />
However, by putting key services in place, governments can then partially<br />
outsource the provisioning of services to private entities. By making these two<br />
moves, governments can focus on their own priorities. Th is would enable the
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