Life Events - EU Bookshop - Europa
Life Events - EU Bookshop - Europa Life Events - EU Bookshop - Europa
••• 10 3.0 indicates a shift towards a form of guide, based on artifi cial intelligence 3 incorporating semantic web (i.e., the meaning of data), personalisation (e.g. iGoogle), intelligent search, and behavioural advertising. Th e Web 2.0 strategies would involve the use of recommender and reputation systems; user testimonials and feedback facilities; and linking to social networking and data sharing sites. Th e Web 3.0 initiatives would use the Semantic Web, the “web of linked data”; complex search mechanisms; and personalised browser technologies. �� Second, more and more services are off ered as separate modular elements that can be integrated and re-used in new or other online services. Generally, such a move towards tailored service provision would require governments to shift from a more closed, monolithic manner of service provision towards a more modular, open or atomic way of providing information and services. Th e toolset provided by Web 2.0 and Web 3.0 techniques is particularly aimed at enabling exactly this type of approach: it could facilitate a move away from monolithic eGovernment towards what this study terms an ‘atomic eGovernment’ model. Future scenarios of Life Event cases Based on these fi ndings, the four life event scenarios for future eGovernment services were developed which integrate diff erent Web 2.0 tools. Th ey provide a future vision of service provision in which third party involvement plays an important role. Th ese four scenarios were translated into visual mock-ups that served to introduce potential users to this new approach to service provision based on life events. Th ey involve a combination of services, both government and private, that are each linked to a single life event and are provided in a single application. Th is approach shows the potential for re-use of eGovernment services. 3 Entrepreneurs See a Web Guided by Common Sense, Markoff , 2006.
Th e four scenarios are: 1 Stolen valuables abroad: A mobilebased application that provides an integrated approach to service provision associated with the life event of a person having their valuables stolen while abroad; 2 Studying abroad: A social network platform-based application that provides an integrated approach to service provision associated with the life event of studying abroad; 3 Working abroad: A social network platform-based application that provides an integrated approach to service provision associated with the life event of working abroad; Pandemic fl u: 4 A multi-channel based application that provides an integrated and crowd-sourcing approach to service provision associated with the life event of experiencing the possibility a pandemic fl u threat while planning to travel abroad. 11 •••
- Page 1 and 2: User expectations of a life events
- Page 3 and 4: Authors Deloitte Consulting Patrick
- Page 5 and 6: Foreword Th e Digital Agenda for Eu
- Page 7 and 8: Three core concepts Life events are
- Page 9: �� Single strategies (i.e., por
- Page 13 and 14: Th ese essential characteristics co
- Page 15 and 16: By leading by example, government s
- Page 17 and 18: private sector to provide end servi
- Page 19 and 20: Costs and gains: Gov 2.0 is conceiv
- Page 21: Other mechanisms which will facilit
- Page 24: ICT for Government and Public Servi
Th e four scenarios are:<br />
1 Stolen valuables abroad: A mobilebased<br />
application that provides an integrated<br />
approach to service provision associated<br />
with the life event of a person having their<br />
valuables stolen while abroad;<br />
2 Studying abroad: A social network<br />
platform-based application that provides<br />
an integrated approach to service provision<br />
associated with the life event of studying<br />
abroad;<br />
3 Working abroad: A social network<br />
platform-based application that provides<br />
an integrated approach to service provision<br />
associated with the life event of working<br />
abroad;<br />
Pandemic fl u:<br />
4 A multi-channel based<br />
application that provides an integrated and<br />
crowd-sourcing approach to service provision<br />
associated with the life event of experiencing<br />
the possibility a pandemic fl u threat while<br />
planning to travel abroad.<br />
11 •••
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