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A spoonful of sugar sugar… (cont’d) • Levels of severity - Severity 1-5 - Severity 4 – A cosmetic or annoying issue that can be avoided and has very little impact on the user user. - Severity 5 – Task
A spoonful of sugar sugar… (cont’d) • Balancing Priority and Severity - Using these 2 establishes a workflow for the developer - Also deals with rare cases – say a bug is Pri 5 5, Sev 1 (the occasional dreaded “blue moon” crasher)
Page 1 and 2: You ARE the Support, pp , Son! Supp
Page 3 and 4: About me • Started in the game in
Page 9 and 10: How producers support their team on
Page 11 and 12: How producers support their team on
Page 13 and 14: General roadmap of shipping • Cod
Page 15 and 16: General roadmap of shipping (cont
Page 17 and 18: Advice and methods for supporting y
Page 19 and 20: Playing for keeps (cont’d) • Pl
Page 21 and 22: Playing for keeps Playing for keeps
Page 23 and 24: Playing for keeps (cont’d) • Ca
Page 25 and 26: Charting the course Charting the co
Page 27 and 28: Charting the course (cont’d) •
Page 29 and 30: Charting the course (cont’d) •
Page 31 and 32: A spoonful of sugar helps the bug c
Page 33 and 34: A spoonful of sugar sugar… (cont
Page 35: A spoonful of sugar sugar… (cont
Page 39 and 40: Letting your leaders lead • Formi
Page 41 and 42: Letting your leaders lead (cont’d
Page 43 and 44: One must talk little and listen muc
Page 46: Thanks for listening! g Please fill

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