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A spoonful of sugar sugar… (cont’d) • Prioritize your database (Every bug gets a priority and a severity) - Bug scrubs are invaluable in avoiding wasted time and increases the team's efficiency - Priority is subjective - Severity is an objective measure (supplied by QA)
A spoonful of sugar sugar… (cont’d) • Levels of priority - Priority 0-5 - Priority 0 - Do Not Leave Desk - Needs to be fixed immediately - this bug is usually a showstopper or build play through blocker (better eat lunch at your desk) - Priority 1 - Immediate - Tasks or major functionality that needs to be completed/fixed today (go out for lunch) - Priority 2 – High Priority - This is a bug that's blocking y g y g g some functionality, but is not major. It needs to be fixed for an upcoming milestone, but not immediately.
Page 1 and 2: You ARE the Support, pp , Son! Supp
Page 3 and 4: About me • Started in the game in
Page 9 and 10: How producers support their team on
Page 11 and 12: How producers support their team on
Page 13 and 14: General roadmap of shipping • Cod
Page 15 and 16: General roadmap of shipping (cont
Page 17 and 18: Advice and methods for supporting y
Page 19 and 20: Playing for keeps (cont’d) • Pl
Page 21 and 22: Playing for keeps Playing for keeps
Page 23 and 24: Playing for keeps (cont’d) • Ca
Page 25 and 26: Charting the course Charting the co
Page 27 and 28: Charting the course (cont’d) •
Page 29 and 30: Charting the course (cont’d) •
Page 31: A spoonful of sugar helps the bug c
Page 35 and 36: A spoonful of sugar sugar… (cont
Page 37 and 38: A spoonful of sugar sugar… (cont
Page 39 and 40: Letting your leaders lead • Formi
Page 41 and 42: Letting your leaders lead (cont’d
Page 43 and 44: One must talk little and listen muc
Page 46: Thanks for listening! g Please fill

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