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<strong>VTCT</strong> <strong>Level</strong> 1 <strong>Award</strong> <strong>in</strong> <strong>an</strong><br />

<strong>Introduction</strong> <strong>to</strong> <strong>the</strong> <strong>Hair</strong> <strong>an</strong>d<br />

<strong>Beauty</strong> Sec<strong>to</strong>r (QCF)<br />

Accreditation start date: 1 September 2009<br />

Credit value:<br />

9<br />

Guided learn<strong>in</strong>g hours (GLH): 72<br />

Qualification number: 500/6821/0<br />

Statement of unit achievement<br />

By sign<strong>in</strong>g this statement of unit achievement you are confirm<strong>in</strong>g that all learn<strong>in</strong>g outcomes,<br />

assessment criteria <strong>an</strong>d r<strong>an</strong>ge statements have been achieved under specified conditions <strong>an</strong>d that<br />

<strong>the</strong> evidence ga<strong>the</strong>red is au<strong>the</strong>ntic.<br />

This statement of unit achievement table must be completed prior <strong>to</strong> claim<strong>in</strong>g certification.<br />

Unit code Date achieved<br />

M<strong>an</strong>da<strong>to</strong>ry units<br />

UV10343<br />

UV10344<br />

AM10037F_v4<br />

Learner<br />

signature<br />

Optional units Please <strong>in</strong>sert optional units achieved<br />

Assessor<br />

<strong>in</strong>itials<br />

IV signature<br />

(if sampled)


2<br />

The qualification<br />

<strong>Introduction</strong><br />

The <strong>VTCT</strong> <strong>Level</strong> 1 <strong>Award</strong> <strong>in</strong> <strong>an</strong> <strong>Introduction</strong><br />

<strong>to</strong> <strong>the</strong> <strong>Hair</strong> <strong>an</strong>d <strong>Beauty</strong> Sec<strong>to</strong>r (QCF) is a<br />

qualification that has been specifically designed<br />

<strong>to</strong> develop your practical skills through<br />

<strong>in</strong>troduc<strong>in</strong>g you <strong>to</strong> <strong>the</strong> hair <strong>an</strong>d beauty <strong>in</strong>dustries<br />

<strong>an</strong>d how you should present a professional<br />

image <strong>in</strong> <strong>the</strong> salon.<br />

To fur<strong>the</strong>r enh<strong>an</strong>ce your practical skills you<br />

will have <strong>the</strong> opportunity <strong>to</strong> choose from<br />

<strong>the</strong> follow<strong>in</strong>g hair <strong>an</strong>d beauty units; plait<strong>in</strong>g<br />

or plait<strong>in</strong>g <strong>an</strong>d twist<strong>in</strong>g hair, shampoo <strong>an</strong>d<br />

condition<strong>in</strong>g hair, h<strong>an</strong>d or sk<strong>in</strong> care, <strong>the</strong>med<br />

face pa<strong>in</strong>t<strong>in</strong>g, styl<strong>in</strong>g men’s or women’s hair,<br />

basic make-up application, nail art application,<br />

create <strong>an</strong> image us<strong>in</strong>g colour or hair <strong>an</strong>d<br />

beauty techniques, dress<strong>in</strong>g hair, pho<strong>to</strong>graphic<br />

make-up, provid<strong>in</strong>g basic m<strong>an</strong>icure or pedicure<br />

treatments, colour hair us<strong>in</strong>g temporary colour,<br />

salon reception duties, how <strong>to</strong> follow health<br />

<strong>an</strong>d safety <strong>an</strong>d work<strong>in</strong>g with o<strong>the</strong>rs <strong>in</strong> <strong>the</strong> hair<br />

<strong>an</strong>d beauty sec<strong>to</strong>r, create <strong>an</strong>d ma<strong>in</strong>ta<strong>in</strong> retail<br />

displays or how <strong>to</strong> perform a head massage<br />

service.<br />

Underp<strong>in</strong>n<strong>in</strong>g this qualification you will develop<br />

a sound knowledge <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g of each<br />

unit.<br />

The purpose of this qualification is <strong>to</strong> develop<br />

your skills <strong>in</strong> both hair <strong>an</strong>d beauty <strong>an</strong>d will<br />

provide you with <strong>the</strong> foundation for fur<strong>the</strong>r<br />

learn<strong>in</strong>g. It will also enable you <strong>to</strong> perform your<br />

own services <strong>an</strong>d <strong>to</strong> assist o<strong>the</strong>rs <strong>in</strong> <strong>the</strong> salon.<br />

National Occupational St<strong>an</strong>dards (NOS)<br />

Units <strong>in</strong> this qualification have been mapped<br />

<strong>to</strong> <strong>the</strong> relev<strong>an</strong>t NOS (where applicable). This<br />

qualification is accredited on <strong>the</strong> Qualifications<br />

<strong>an</strong>d Credit Framework (QCF).<br />

This qualification is approved <strong>an</strong>d supported by<br />

<strong>the</strong> <strong>Hair</strong>dress<strong>in</strong>g <strong>an</strong>d <strong>Beauty</strong> Industry Authority<br />

(HABIA), <strong>the</strong> st<strong>an</strong>dard sett<strong>in</strong>g body for hair,<br />

beauty, nails <strong>an</strong>d spa qualifications.<br />

Progression<br />

When you have successfully completed<br />

this qualification will have <strong>the</strong> opportunity <strong>to</strong><br />

progress <strong>to</strong> <strong>the</strong> follow<strong>in</strong>g <strong>VTCT</strong> qualifications:<br />

NVQ qualifications:<br />

• <strong>Level</strong> 2 NVQ Diploma <strong>in</strong> <strong>Hair</strong>dress<strong>in</strong>g<br />

(QCF)<br />

• <strong>Level</strong> 2 NVQ Diploma <strong>in</strong> <strong>Hair</strong>dress<strong>in</strong>g<br />

(Comb<strong>in</strong>ed <strong>Hair</strong> Types) (QCF)<br />

• <strong>Level</strong> 2 NVQ Diploma <strong>in</strong> Barber<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 NVQ Diploma <strong>in</strong> Chemically<br />

Treated Afric<strong>an</strong> Type <strong>Hair</strong> (QCF)<br />

• <strong>Level</strong> 2 NVQ Diploma <strong>in</strong> Treat<strong>in</strong>g Natural<br />

Afric<strong>an</strong> Type <strong>Hair</strong> (QCF)<br />

• <strong>Level</strong> 2 NVQ Diploma <strong>in</strong> Barber<strong>in</strong>g Afric<strong>an</strong><br />

Type <strong>Hair</strong> (QCF)<br />

• <strong>Level</strong> 2 NVQ <strong>in</strong> <strong>Beauty</strong> Therapy General<br />

(QCF)<br />

• <strong>Level</strong> 2 NVQ <strong>in</strong> <strong>Beauty</strong> Therapy Make-Up<br />

(QCF)<br />

• <strong>Level</strong> 2 NVQ Diploma <strong>in</strong> Nail Services<br />

(QCF)


Progression opportunities also exist <strong>in</strong> <strong>the</strong><br />

form of specialist <strong>VTCT</strong> vocationally related<br />

qualifications:<br />

• <strong>Level</strong> 2 Diploma <strong>in</strong> <strong>Hair</strong> <strong>an</strong>d <strong>Beauty</strong><br />

Services (QCF)<br />

• <strong>Level</strong> 2 Diploma <strong>in</strong> <strong>Hair</strong> <strong>an</strong>d Media Make-<br />

Up (QCF)<br />

• <strong>Level</strong> 2 Diploma <strong>in</strong> <strong>Beauty</strong> Specialist<br />

Techniques (QCF)<br />

• <strong>Level</strong> 2 Diploma <strong>in</strong> <strong>Beauty</strong> Services (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Nail Treatments<br />

(QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> <strong>Beauty</strong> Specialist<br />

Techniques (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Depilation (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Cosmetic Make-Up<br />

<strong>an</strong>d <strong>Beauty</strong> Consult<strong>an</strong>cy (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> <strong>Beauty</strong> Services<br />

(QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Nail Technology<br />

(QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Cosmetic Make-Up<br />

(QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Nail Art (QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Airbrush Nail Design<br />

(QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Salon Reception Duties<br />

(QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Facial Massage <strong>an</strong>d<br />

Sk<strong>in</strong>care (QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Wax Depilation (QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Sugar<strong>in</strong>g Depilation<br />

(QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Thread<strong>in</strong>g Depilation<br />

(QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Mendhi Sk<strong>in</strong> Decoration<br />

(QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Eyelash Perm<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Ear Pierc<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Thermal Auricular Therapy<br />

(QCF)<br />

• <strong>Level</strong> 2 Diploma <strong>in</strong> Women’s <strong>Hair</strong>dress<strong>in</strong>g<br />

(QCF)<br />

• <strong>Level</strong> 2 Diploma <strong>in</strong> Barber<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 Diploma <strong>in</strong> Afric<strong>an</strong> Caribbe<strong>an</strong><br />

<strong>Hair</strong>dress<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Women’s <strong>Hair</strong>dress<strong>in</strong>g<br />

(QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Perm<strong>in</strong>g <strong>an</strong>d<br />

Neutralis<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Colour<strong>in</strong>g <strong>Hair</strong> (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Barber<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Afric<strong>an</strong> Caribbe<strong>an</strong><br />

<strong>Hair</strong>dress<strong>in</strong>g (QCF)<br />

• <strong>Level</strong> 2 Certificate <strong>in</strong> Cutt<strong>in</strong>g <strong>Hair</strong> (QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Scalp Massage Services<br />

(QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Wig Services (QCF)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Emergency First Aid at<br />

Work (QCF) (HSE Approved)<br />

• <strong>Level</strong> 2 <strong>Award</strong> <strong>in</strong> Prevent<strong>in</strong>g Contact<br />

Dermatitis (QCF)<br />

This qualification may lead directly <strong>in</strong><strong>to</strong><br />

supervised employment <strong>in</strong> <strong>the</strong> hair <strong>an</strong>d beauty<br />

<strong>in</strong>dustries. It c<strong>an</strong> also provide a good platform<br />

for <strong>the</strong> opportunity of work<strong>in</strong>g as a modern<br />

apprentice.<br />

3


4 44<br />

Qualification structure<br />

Total credits required - 9 (m<strong>in</strong>imum)<br />

All m<strong>an</strong>da<strong>to</strong>ry units must be completed.<br />

M<strong>an</strong>da<strong>to</strong>ry units - 6 credits<br />

<strong>VTCT</strong> unit<br />

code<br />

Ofqual unit<br />

reference<br />

Unit title Credit value GLH<br />

UV10343 R/502/3981 <strong>Introduction</strong> <strong>to</strong> <strong>the</strong> hair <strong>an</strong>d beauty sec<strong>to</strong>r 3 25<br />

UV10344 Y/502/3982 Present<strong>in</strong>g a professional image <strong>in</strong> a salon 3 25


Optional units - 3 (m<strong>in</strong>imum) credits<br />

<strong>VTCT</strong> unit<br />

code<br />

Ofqual unit<br />

reference<br />

Unit title Credit value GLH<br />

UV30341 R/502/3804 <strong>Hair</strong> plait<strong>in</strong>g* 3 30<br />

UV30336 L/502/3753 Shampoo <strong>an</strong>d condition<strong>in</strong>g 3 30<br />

UV30332 K/502/3467 H<strong>an</strong>d care** 3 30<br />

UV30335 Y/502/3464 Sk<strong>in</strong> care 3 30<br />

UV30340 L/502/3803 Themed face pa<strong>in</strong>t<strong>in</strong>g 3 30<br />

UV30337 A/502/3795 Styl<strong>in</strong>g men’s hair 3 30<br />

UV30338 F/502/3796 Styl<strong>in</strong>g women’s hair 3 30<br />

UV30339 J/502/3797 Basic make-up application 3 30<br />

UV30333 K/502/3470 Nail art application 3 30<br />

UV30342 Y/502/3805 Plait<strong>in</strong>g <strong>an</strong>d twist<strong>in</strong>g hair* 3 30<br />

UV30334 T/502/3469<br />

Create <strong>an</strong> image us<strong>in</strong>g colour for <strong>the</strong> hair<br />

<strong>an</strong>d beauty sec<strong>to</strong>r<br />

3 30<br />

UV10345 Y/502/3979 The art of dress<strong>in</strong>g hair 5 30<br />

UV10346 L/502/3980 The art of pho<strong>to</strong>graphic make-up 5 30<br />

UV10479 Y/600/4875 Create a hair <strong>an</strong>d beauty image 3 30<br />

UV10416 R/601/3557 Provid<strong>in</strong>g basic m<strong>an</strong>icure treatment** 3 30<br />

UV10417 L/601/3556 Provid<strong>in</strong>g basic pedicure treatment 3 30<br />

UV10480 R/600/4874 Colour hair us<strong>in</strong>g temporary colour 3 30<br />

UV10481 R/600/6334 Salon reception duties 3 22<br />

UV10477 A/600/6327 Follow health <strong>an</strong>d safety <strong>in</strong> <strong>the</strong> salon 3 22<br />

UV10478 H/600/6323<br />

UV10482 Y/600/6335<br />

Work<strong>in</strong>g with o<strong>the</strong>rs <strong>in</strong> <strong>the</strong> hair <strong>an</strong>d beauty<br />

sec<strong>to</strong>r<br />

Create <strong>an</strong>d ma<strong>in</strong>ta<strong>in</strong> retail displays <strong>in</strong> <strong>the</strong><br />

salon<br />

2 19<br />

2 17<br />

UV20400 H/601/4356 Head massage 4 30<br />

*These units c<strong>an</strong>not both be selected as part of <strong>the</strong> same qualification.<br />

**These units c<strong>an</strong>not both be selected as part of <strong>the</strong> same qualification.<br />

55


6<br />

6<br />

Guid<strong>an</strong>ce on assessment<br />

This book conta<strong>in</strong>s <strong>the</strong> m<strong>an</strong>da<strong>to</strong>ry units that make up this qualification. Optional units will be<br />

provided <strong>in</strong> additional booklets (if applicable). Where <strong>in</strong>dicated, <strong>VTCT</strong> will provide assessment<br />

materials. Assessments may be <strong>in</strong>ternal or external. The method of assessment is <strong>in</strong>dicated <strong>in</strong><br />

each unit.<br />

Internal assessment<br />

(<strong>an</strong>y requirements will be shown <strong>in</strong> <strong>the</strong> unit)<br />

Assessment is set, marked <strong>an</strong>d <strong>in</strong>ternally<br />

verified by <strong>the</strong> centre <strong>to</strong> clearly demonstrate<br />

achievement of <strong>the</strong> learn<strong>in</strong>g outcomes.<br />

Assessment is sampled by <strong>VTCT</strong> external<br />

verifiers.<br />

External assessment<br />

(<strong>an</strong>y requirements will be shown <strong>in</strong> <strong>the</strong> unit)<br />

Externally assessed question papers<br />

completed electronically will be set <strong>an</strong>d marked<br />

by <strong>VTCT</strong>.<br />

Externally assessed hard-copy question papers<br />

will be set by <strong>VTCT</strong>, marked by centre staff <strong>an</strong>d<br />

sampled by <strong>VTCT</strong> external verifiers.<br />

Assessment expla<strong>in</strong>ed<br />

<strong>VTCT</strong> courses are assessed <strong>an</strong>d verified by<br />

centre staff. Work will be set <strong>to</strong> improve your<br />

practical skills, knowledge <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g.<br />

For practical elements, you will be observed<br />

by your assessor. All your work must be<br />

collected <strong>in</strong> a portfolio of evidence <strong>an</strong>d crossreferenced<br />

<strong>to</strong> requirements listed <strong>in</strong> this record<br />

of assessment book.<br />

Your centre will have <strong>an</strong> <strong>in</strong>ternal verifier whose<br />

role is <strong>to</strong> check that your assessment <strong>an</strong>d<br />

evidence is valid <strong>an</strong>d reliable <strong>an</strong>d meets <strong>VTCT</strong><br />

<strong>an</strong>d regula<strong>to</strong>ry requirements.<br />

An external verifier, appo<strong>in</strong>ted by <strong>VTCT</strong>, will<br />

visit your centre <strong>to</strong> sample <strong>an</strong>d quality-check<br />

assessments, <strong>the</strong> <strong>in</strong>ternal verification process<br />

<strong>an</strong>d <strong>the</strong> evidence ga<strong>the</strong>red. You may be<br />

asked <strong>to</strong> attend on a different day from usual if<br />

requested by <strong>the</strong> external verifier.<br />

This record of assessment book is your<br />

property <strong>an</strong>d must be <strong>in</strong> your possession when<br />

you are be<strong>in</strong>g assessed or verified. It must be<br />

kept safe. In some cases your centre will be<br />

required <strong>to</strong> keep it <strong>in</strong> a secure place. You <strong>an</strong>d<br />

your course assessor will <strong>to</strong>ge<strong>the</strong>r complete<br />

this book <strong>to</strong> show achievement of all learn<strong>in</strong>g<br />

outcomes, assessment criteria <strong>an</strong>d r<strong>an</strong>ges.


Creat<strong>in</strong>g a portfolio of evidence<br />

As part of this qualification you are required <strong>to</strong><br />

produce a portfolio of evidence. A portfolio will<br />

confirm <strong>the</strong> knowledge, underst<strong>an</strong>d<strong>in</strong>g <strong>an</strong>d skills<br />

that you have learnt. It may be <strong>in</strong> electronic or<br />

paper format.<br />

Your assessor will provide guid<strong>an</strong>ce on how <strong>to</strong><br />

prepare <strong>the</strong> portfolio of evidence <strong>an</strong>d how <strong>to</strong><br />

show practical achievement, <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g<br />

of <strong>the</strong> knowledge required <strong>to</strong> successfully<br />

complete this qualification. It is this booklet<br />

along with <strong>the</strong> portfolio of evidence that will<br />

serve as <strong>the</strong> prime source of evidence for this<br />

qualification.<br />

Evidence <strong>in</strong> <strong>the</strong> portfolio may take <strong>the</strong> follow<strong>in</strong>g<br />

forms:<br />

• Observed work<br />

• Witness statements<br />

• Audio-visual media<br />

• Evidence of prior learn<strong>in</strong>g or atta<strong>in</strong>ment<br />

• Written questions<br />

• Oral questions<br />

• Assignments<br />

• Case studies<br />

All evidence should be documented <strong>in</strong> <strong>the</strong><br />

portfolio <strong>an</strong>d cross referenced <strong>to</strong> unit outcomes.<br />

Construct<strong>in</strong>g <strong>the</strong> portfolio of evidence should not<br />

be left <strong>to</strong> <strong>the</strong> end of <strong>the</strong> course.<br />

M<strong>an</strong>y frequently asked questions <strong>an</strong>d o<strong>the</strong>r<br />

useful <strong>in</strong>formation are detailed <strong>in</strong> <strong>the</strong> <strong>VTCT</strong><br />

C<strong>an</strong>didate’s H<strong>an</strong>dbook, which is available on<br />

<strong>the</strong> <strong>VTCT</strong> website at www.vtct.org.uk/students.<br />

O<strong>the</strong>r questions should be addressed <strong>to</strong> <strong>the</strong><br />

tu<strong>to</strong>r, lecturer or assessor.<br />

7<br />

7


8<br />

Unit assessment methods<br />

This section provides <strong>an</strong> overview of <strong>the</strong> assessment methods that make up each unit <strong>in</strong> this<br />

qualification. Detailed <strong>in</strong>formation on assessment is provided <strong>in</strong> each unit.<br />

M<strong>an</strong>da<strong>to</strong>ry units<br />

<strong>VTCT</strong> unit<br />

code<br />

UV10343<br />

UV10344<br />

Unit title<br />

<strong>Introduction</strong> <strong>to</strong> <strong>the</strong> hair <strong>an</strong>d beauty<br />

sec<strong>to</strong>r<br />

Present<strong>in</strong>g a professional image <strong>in</strong><br />

a salon<br />

External Internal<br />

Question<br />

paper(s)<br />

Observation(s) Assignment(s)<br />

0 � �<br />

0 � �


Optional units<br />

<strong>VTCT</strong> unit<br />

code<br />

Unit title<br />

Unit assessment methods<br />

External Internal<br />

Question<br />

paper(s)<br />

Observation(s) Assignment(s)<br />

UV30341 <strong>Hair</strong> plait<strong>in</strong>g 0 � �<br />

UV30336 Shampoo <strong>an</strong>d condition<strong>in</strong>g 0 � �<br />

UV30332 H<strong>an</strong>d care 0 � �<br />

UV30335 Sk<strong>in</strong> care 0 � �<br />

UV30340 Themed face pa<strong>in</strong>t<strong>in</strong>g 0 � �<br />

UV30337 Styl<strong>in</strong>g men’s hair 0 � �<br />

UV30338 Styl<strong>in</strong>g women’s hair 0 � �<br />

UV30339 Basic make-up application 0 � �<br />

UV30333 Nail art application 0 � �<br />

UV30342 Plait<strong>in</strong>g <strong>an</strong>d twist<strong>in</strong>g hair 0 � �<br />

UV30334<br />

Create <strong>an</strong> image us<strong>in</strong>g colour for<br />

<strong>the</strong> hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

0 � �<br />

UV10345 The art of dress<strong>in</strong>g hair 1 � �<br />

UV10346 The art of pho<strong>to</strong>graphic make-up 0 � �<br />

UV10479 Create a hair <strong>an</strong>d beauty Image 0 � �<br />

UV10416 Provid<strong>in</strong>g basic m<strong>an</strong>icure treatment 0 � �<br />

UV10417 Provid<strong>in</strong>g basic pedicure treatment 0 � �<br />

UV10480 Colour hair us<strong>in</strong>g temporary colour 1 � �<br />

UV10481 Salon reception duties 0 � �<br />

UV10477<br />

UV10478<br />

UV10482<br />

Follow health <strong>an</strong>d safety <strong>in</strong> <strong>the</strong><br />

salon<br />

Work<strong>in</strong>g with o<strong>the</strong>rs <strong>in</strong> <strong>the</strong> hair <strong>an</strong>d<br />

beauty sec<strong>to</strong>r<br />

Create <strong>an</strong>d ma<strong>in</strong>ta<strong>in</strong> retail displays<br />

<strong>in</strong> <strong>the</strong> salon<br />

1 � �<br />

0 � �<br />

0 � �<br />

UV20400 Head massage 0 � �<br />

9<br />

9


10<br />

Unit glossary<br />

<strong>VTCT</strong> product<br />

code<br />

Description<br />

All units are allocated a unique <strong>VTCT</strong> product code for identification purposes.<br />

This code should be quoted <strong>in</strong> all queries <strong>an</strong>d correspondence <strong>to</strong> <strong>VTCT</strong>.<br />

Unit title The title clearly <strong>in</strong>dicates <strong>the</strong> focus of <strong>the</strong> unit.<br />

National<br />

Occupational<br />

St<strong>an</strong>dards<br />

(NOS)<br />

<strong>Level</strong><br />

Credit value<br />

Guided<br />

learn<strong>in</strong>g hours<br />

(GLH)<br />

Observations<br />

Learn<strong>in</strong>g<br />

outcomes<br />

Evidence<br />

requirements<br />

Maximum<br />

service times<br />

Observation<br />

outcome<br />

Knowledge<br />

outcome<br />

Assessment<br />

criteria<br />

R<strong>an</strong>ge<br />

NOS describe <strong>the</strong> skills, knowledge <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g needed <strong>to</strong> undertake a<br />

particular task or job <strong>to</strong> a nationally recognised level of competence.<br />

<strong>Level</strong> is <strong>an</strong> <strong>in</strong>dication of <strong>the</strong> dem<strong>an</strong>d of <strong>the</strong> learn<strong>in</strong>g experience, <strong>the</strong> depth<br />

<strong>an</strong>d/or complexity of achievement <strong>an</strong>d <strong>in</strong>dependence <strong>in</strong> achiev<strong>in</strong>g <strong>the</strong><br />

learn<strong>in</strong>g outcomes. There are 9 levels of achievement with<strong>in</strong> <strong>the</strong> Qualifications<br />

<strong>an</strong>d Credit Framework (QCF).<br />

This is <strong>the</strong> number of credits awarded upon successful achievement of all unit<br />

outcomes. Credit is a numerical value that represents a me<strong>an</strong>s of recognis<strong>in</strong>g,<br />

measur<strong>in</strong>g, valu<strong>in</strong>g <strong>an</strong>d compar<strong>in</strong>g achievement.<br />

GLH is <strong>an</strong> estimate of <strong>the</strong> time allocated <strong>to</strong> teach, <strong>in</strong>struct, assess <strong>an</strong>d<br />

support learners throughout a unit. Learner <strong>in</strong>itiated private study, preparation<br />

<strong>an</strong>d mark<strong>in</strong>g of formative assessment is not taken <strong>in</strong><strong>to</strong> account.<br />

This <strong>in</strong>dicates <strong>the</strong> m<strong>in</strong>imum number of observations required <strong>to</strong> achieve <strong>the</strong><br />

unit.<br />

The learn<strong>in</strong>g outcomes are <strong>the</strong> most import<strong>an</strong>t component of <strong>the</strong> unit, <strong>the</strong>y set<br />

out what is expected <strong>in</strong> terms of know<strong>in</strong>g, underst<strong>an</strong>d<strong>in</strong>g <strong>an</strong>d practical<br />

ability as a result of <strong>the</strong> learn<strong>in</strong>g process. Learn<strong>in</strong>g outcomes are <strong>the</strong> results<br />

of learn<strong>in</strong>g.<br />

This section provides guidel<strong>in</strong>es on how evidence must be ga<strong>the</strong>red.<br />

The maximum time <strong>in</strong> which a particular service or practical element must be<br />

completed.<br />

An observation outcome details <strong>the</strong> practical tasks that must be completed <strong>to</strong><br />

achieve <strong>the</strong> unit.<br />

A knowledge outcome details <strong>the</strong> <strong>the</strong>oretical requirements of a unit that must<br />

be evidenced through oral question<strong>in</strong>g, a m<strong>an</strong>da<strong>to</strong>ry written question paper or<br />

portfolio of evidence.<br />

Assessment criteria set out what is required, <strong>in</strong> terms of achievement, <strong>to</strong> meet<br />

a learn<strong>in</strong>g outcome. The assessment criteria <strong>an</strong>d learn<strong>in</strong>g outcomes are <strong>the</strong><br />

components that <strong>in</strong>form <strong>the</strong> learn<strong>in</strong>g <strong>an</strong>d assessment that should take place.<br />

Assessment criteria def<strong>in</strong>e <strong>the</strong> st<strong>an</strong>dard expected <strong>to</strong> meet learn<strong>in</strong>g outcomes.<br />

The r<strong>an</strong>ge <strong>in</strong>dicates what must be covered. R<strong>an</strong>ges must be practically<br />

demonstrated <strong>in</strong> parallel <strong>to</strong> <strong>the</strong> unit’s observation outcomes.


UV10343<br />

<strong>Introduction</strong> <strong>to</strong> <strong>the</strong><br />

hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

Through this unit you will develop <strong>an</strong> underst<strong>an</strong>d<strong>in</strong>g of how<br />

<strong>the</strong> hair <strong>an</strong>d beauty <strong>in</strong>dustry works.<br />

You will research both <strong>in</strong>dustries look<strong>in</strong>g at <strong>the</strong> different<br />

types of salons, <strong>the</strong> clients that <strong>the</strong>y attract <strong>an</strong>d <strong>the</strong> ma<strong>in</strong><br />

treatments <strong>an</strong>d services offered <strong>in</strong> hairdress<strong>in</strong>g <strong>an</strong>d<br />

beauty <strong>the</strong>rapy. You will also research <strong>the</strong> different types<br />

of job roles, <strong>the</strong> various work<strong>in</strong>g patterns <strong>an</strong>d <strong>the</strong> type of<br />

career opportunities available <strong>to</strong> hairdressers <strong>an</strong>d beauty<br />

<strong>the</strong>rapists.<br />

UV10343_v7


<strong>Level</strong><br />

Credit value<br />

GLH<br />

1<br />

3<br />

25<br />

Observation(s)<br />

0<br />

External paper(s)<br />

0


<strong>Introduction</strong> <strong>to</strong> <strong>the</strong><br />

hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

Learn<strong>in</strong>g outcomes Evidence requirements<br />

On completion of this unit you will:<br />

1. Know <strong>the</strong> career opportunities <strong>an</strong>d work<strong>in</strong>g<br />

patterns with<strong>in</strong> <strong>the</strong> hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

2. Know <strong>the</strong> ma<strong>in</strong> hairdress<strong>in</strong>g services <strong>an</strong>d<br />

beauty treatments<br />

1. Knowledge outcomes<br />

There must be evidence that you possess<br />

all <strong>the</strong> knowledge <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g<br />

listed <strong>in</strong> <strong>the</strong> ‘Knowledge’ section of this<br />

unit. This evidence may <strong>in</strong>clude projects,<br />

assignments, case studies, reflective<br />

accounts, oral/written question<strong>in</strong>g <strong>an</strong>d/or<br />

o<strong>the</strong>r forms of evidence.<br />

2. Tu<strong>to</strong>r/Assessor guid<strong>an</strong>ce<br />

You will be guided by your tu<strong>to</strong>r/assessor<br />

on how <strong>to</strong> achieve learn<strong>in</strong>g outcomes <strong>in</strong> this<br />

unit. All outcomes must be achieved.<br />

3. External paper<br />

There is no external paper requirement for<br />

this unit.<br />

UV10343<br />

13


14<br />

Develop<strong>in</strong>g knowledge<br />

Achiev<strong>in</strong>g knowledge outcomes<br />

You will be guided by your tu<strong>to</strong>r <strong>an</strong>d assessor<br />

on <strong>the</strong> evidence that needs <strong>to</strong> be produced.<br />

Your knowledge <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g will be<br />

assessed us<strong>in</strong>g <strong>the</strong> assessment methods listed<br />

below:<br />

• Observed work<br />

• Witness statements<br />

• Audio-visual media<br />

• Evidence of prior learn<strong>in</strong>g or atta<strong>in</strong>ment<br />

• Written questions<br />

• Oral questions<br />

• Assignments<br />

• Case studies<br />

UV10343<br />

Where possible your assessor will <strong>in</strong>tegrate<br />

knowledge outcomes <strong>in</strong><strong>to</strong> practical observations<br />

through oral question<strong>in</strong>g.


Knowledge<br />

Outcome 1<br />

Know <strong>the</strong> career opportunities <strong>an</strong>d work<strong>in</strong>g patterns with<strong>in</strong> <strong>the</strong><br />

hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

You c<strong>an</strong>:<br />

a. Identify occupational roles <strong>in</strong> <strong>the</strong> hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

b. Outl<strong>in</strong>e <strong>the</strong> work<strong>in</strong>g patterns <strong>in</strong> <strong>the</strong> hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

c. Identify <strong>the</strong> ma<strong>in</strong> career opportunities available <strong>in</strong> <strong>the</strong> hair <strong>an</strong>d<br />

beauty sec<strong>to</strong>r <strong>an</strong>d related <strong>in</strong>dustries<br />

d. Give examples of sources of <strong>in</strong>formation on tra<strong>in</strong><strong>in</strong>g <strong>an</strong>d career<br />

opportunities <strong>in</strong> <strong>the</strong> sec<strong>to</strong>r<br />

*Assessor <strong>in</strong>itials <strong>to</strong> be <strong>in</strong>serted if orally questioned.<br />

Requirements highlighted <strong>in</strong> white are assessed <strong>in</strong> <strong>the</strong> external paper.<br />

Portfolio reference /<br />

Assessor <strong>in</strong>itials*<br />

UV10343 15


16<br />

Outcome 2<br />

Know <strong>the</strong> ma<strong>in</strong> hairdress<strong>in</strong>g services <strong>an</strong>d beauty treatments<br />

You c<strong>an</strong>:<br />

a. Identify different types of salon <strong>an</strong>d <strong>the</strong> types of client <strong>the</strong>y attract<br />

b. Outl<strong>in</strong>e <strong>the</strong> ma<strong>in</strong> hairdress<strong>in</strong>g services offered by salons<br />

c. Outl<strong>in</strong>e <strong>the</strong> ma<strong>in</strong> beauty treatments offered by salons<br />

*Assessor <strong>in</strong>itials <strong>to</strong> be <strong>in</strong>serted if orally questioned.<br />

Requirements highlighted <strong>in</strong> white are assessed <strong>in</strong> <strong>the</strong> external paper.<br />

UV10343<br />

Portfolio reference /<br />

Assessor <strong>in</strong>itials*


Unit content<br />

This section provides guid<strong>an</strong>ce on <strong>the</strong> recommended knowledge <strong>an</strong>d skills required <strong>to</strong> enable you<br />

<strong>to</strong> achieve each of <strong>the</strong> learn<strong>in</strong>g outcomes <strong>in</strong> this unit. Your tu<strong>to</strong>r/assessor will ensure you have <strong>the</strong><br />

opportunity <strong>to</strong> cover all of <strong>the</strong> unit content.<br />

Outcome 1: Know <strong>the</strong> career opportunities <strong>an</strong>d work<strong>in</strong>g patterns with<strong>in</strong> <strong>the</strong><br />

hair <strong>an</strong>d beauty sec<strong>to</strong>r<br />

Job roles: M<strong>an</strong>ager, receptionist, salon<br />

owner, senior staff, junior staff, job<br />

descriptions, org<strong>an</strong>isational chart.<br />

Work<strong>in</strong>g patterns: Full-time, part-time,<br />

modern apprentice, mobile.<br />

Career opportunities: M<strong>an</strong>agement,<br />

receptionist, salon owner, senior<br />

staff, junior staff, mobile service, sales<br />

representatives, cruise ships, spas,<br />

hotels, airl<strong>in</strong>e services, product tra<strong>in</strong>ers,<br />

product development, fashion <strong>an</strong>d media,<br />

employed, self-employed, rental space.<br />

Sources of <strong>in</strong>formation: Internet, sales<br />

representatives, appraisal, personal<br />

development, professional magaz<strong>in</strong>es,<br />

recruitment agencies, professional<br />

associations, Habia.<br />

Outcome 2: Know <strong>the</strong> ma<strong>in</strong> hairdress<strong>in</strong>g services <strong>an</strong>d beauty treatments<br />

Salon types: Small bus<strong>in</strong>ess (less th<strong>an</strong><br />

five staff), large bus<strong>in</strong>ess (more th<strong>an</strong> ten<br />

staff), corporate bus<strong>in</strong>esses, health farms,<br />

spa, mobile salon.<br />

<strong>Hair</strong> services: Cutt<strong>in</strong>g, sett<strong>in</strong>g,<br />

blow-dry<strong>in</strong>g, hair-up, colour<strong>in</strong>g, perm<strong>in</strong>g,<br />

barber<strong>in</strong>g.<br />

<strong>Beauty</strong> services: Sk<strong>in</strong> care, wax<strong>in</strong>g, nail<br />

treatments, make-up, eye treatments,<br />

t<strong>an</strong>n<strong>in</strong>g.<br />

UV10343 17


18<br />

UV10343<br />

Notes<br />

Use this area for notes <strong>an</strong>d diagrams


UV10344<br />

Present<strong>in</strong>g a professional<br />

image <strong>in</strong> a salon<br />

Through this unit you will develop <strong>an</strong> underst<strong>an</strong>d<strong>in</strong>g of how<br />

<strong>to</strong> communicate professionally <strong>in</strong> a salon.<br />

You will explore <strong>the</strong> <strong>in</strong>dustry you are work<strong>in</strong>g <strong>in</strong> - look<strong>in</strong>g<br />

at <strong>the</strong> effects of positive <strong>an</strong>d negative behaviour, how you<br />

c<strong>an</strong> present a professional image <strong>in</strong> <strong>the</strong> salon <strong>an</strong>d how <strong>to</strong><br />

ma<strong>in</strong>ta<strong>in</strong> personal hygiene.<br />

UV10344_v7


<strong>Level</strong><br />

Credit value<br />

GLH<br />

1<br />

3<br />

25<br />

Observation(s)<br />

3<br />

External paper(s)<br />

0


Present<strong>in</strong>g a professional<br />

image <strong>in</strong> a salon<br />

Learn<strong>in</strong>g outcomes Evidence requirements<br />

On completion of this unit you will:<br />

1. Be able <strong>to</strong> communicate <strong>in</strong> a salon<br />

environment<br />

2. Be able <strong>to</strong> present a professional image <strong>an</strong>d<br />

ma<strong>in</strong>ta<strong>in</strong> personal hygiene <strong>in</strong> a salon<br />

1. Environment<br />

Evidence for this unit must be ga<strong>the</strong>red <strong>in</strong> a<br />

real or realistic work<strong>in</strong>g environment.<br />

2. Simulation<br />

Simulation is not allowed <strong>in</strong> this unit.<br />

3. Observation outcomes<br />

Competent perform<strong>an</strong>ce of ‘Observation’<br />

outcomes must be demonstrated <strong>to</strong> your<br />

assessor on at least three occasions.<br />

4. Knowledge outcomes<br />

There must be evidence that you possess<br />

all <strong>the</strong> knowledge <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g<br />

listed <strong>in</strong> <strong>the</strong> ‘Knowledge’ section of this<br />

unit. This evidence may <strong>in</strong>clude projects,<br />

assignments, case studies, reflective<br />

accounts, oral/written question<strong>in</strong>g <strong>an</strong>d/or<br />

o<strong>the</strong>r forms of evidence.<br />

5. Tu<strong>to</strong>r/Assessor guid<strong>an</strong>ce<br />

You will be guided by your tu<strong>to</strong>r/assessor<br />

on how <strong>to</strong> achieve learn<strong>in</strong>g outcomes <strong>in</strong> this<br />

unit. All outcomes must be achieved.<br />

6. External paper<br />

There is no external paper requirement for<br />

this unit.<br />

UV10344<br />

21


22<br />

Achiev<strong>in</strong>g observations<br />

<strong>an</strong>d r<strong>an</strong>ge<br />

Achiev<strong>in</strong>g observation outcomes<br />

Your assessor will observe your perform<strong>an</strong>ce<br />

of practical tasks. The m<strong>in</strong>imum number<br />

of observations required is <strong>in</strong>dicated <strong>in</strong> <strong>the</strong><br />

evidence requirements section of this unit.<br />

Criteria may not always naturally occur dur<strong>in</strong>g<br />

a practical observation. In such <strong>in</strong>st<strong>an</strong>ces you<br />

will be asked questions <strong>to</strong> demonstrate your<br />

competence <strong>in</strong> this area. Your assessor will<br />

document <strong>the</strong> criteria that have been achieved<br />

through oral question<strong>in</strong>g.<br />

Your assessor will sign off <strong>an</strong> outcome when all<br />

criteria have been competently achieved <strong>in</strong> a<br />

s<strong>in</strong>gle client service.<br />

Achiev<strong>in</strong>g r<strong>an</strong>ge<br />

There are no r<strong>an</strong>ge statements that apply <strong>to</strong> this<br />

unit.<br />

UV10344<br />

Maximum service times<br />

There are no maximum service times that apply<br />

<strong>to</strong> this unit.


Outcome 1<br />

You c<strong>an</strong>:<br />

a. Communicate professionally <strong>in</strong> a salon<br />

environment <strong>to</strong> meet <strong>the</strong> needs of different<br />

people<br />

*May be assessed through oral question<strong>in</strong>g.<br />

Observations<br />

Be able <strong>to</strong> communicate <strong>in</strong> a salon environment<br />

Observation<br />

Date achieved<br />

Criteria questioned orally<br />

Portfolio reference<br />

Assessor <strong>in</strong>itials<br />

Learner signature<br />

1 2 3<br />

UV10344 23


24<br />

© Habia<br />

Outcome 2<br />

Be able <strong>to</strong> present a professional image <strong>an</strong>d ma<strong>in</strong>ta<strong>in</strong> personal<br />

hygiene <strong>in</strong> a salon<br />

You c<strong>an</strong>:<br />

a. Present a professional image <strong>in</strong> l<strong>in</strong>e with<br />

salon policy<br />

*May be assessed through oral question<strong>in</strong>g.<br />

Observation<br />

Date achieved<br />

Criteria questioned orally<br />

Portfolio reference<br />

Assessor <strong>in</strong>itials<br />

Learner signature<br />

1 2 3<br />

UV10344


Achiev<strong>in</strong>g knowledge outcomes<br />

You will be guided by your tu<strong>to</strong>r <strong>an</strong>d assessor<br />

on <strong>the</strong> evidence that needs <strong>to</strong> be produced.<br />

Your knowledge <strong>an</strong>d underst<strong>an</strong>d<strong>in</strong>g will be<br />

assessed us<strong>in</strong>g <strong>the</strong> assessment methods listed<br />

below:<br />

• Observed work<br />

• Witness statements<br />

• Audio-visual media<br />

• Evidence of prior learn<strong>in</strong>g or atta<strong>in</strong>ment<br />

• Written questions<br />

• Oral questions<br />

• Assignments<br />

• Case studies<br />

Develop<strong>in</strong>g knowledge<br />

Where possible your assessor will <strong>in</strong>tegrate<br />

knowledge outcomes <strong>in</strong><strong>to</strong> practical observations<br />

through oral question<strong>in</strong>g.<br />

UV10344 25


26<br />

Knowledge<br />

Outcome 1<br />

Be able <strong>to</strong> communicate <strong>in</strong> a salon environment<br />

You c<strong>an</strong>:<br />

b. Identify <strong>the</strong> effects of positive <strong>an</strong>d negative attitudes <strong>an</strong>d<br />

behaviours<br />

*Assessor <strong>in</strong>itials <strong>to</strong> be <strong>in</strong>serted if orally questioned.<br />

Requirements highlighted <strong>in</strong> white are assessed <strong>in</strong> <strong>the</strong> external paper.<br />

UV10344<br />

Portfolio reference /<br />

Assessor <strong>in</strong>itials*


Outcome 2<br />

Be able <strong>to</strong> present a professional image <strong>an</strong>d ma<strong>in</strong>ta<strong>in</strong> personal<br />

hygiene <strong>in</strong> a salon<br />

You c<strong>an</strong>:<br />

b. Identify how <strong>to</strong> promote a professional image <strong>in</strong> a salon<br />

c. Identify how <strong>to</strong> ma<strong>in</strong>ta<strong>in</strong> personal hygiene<br />

*Assessor <strong>in</strong>itials <strong>to</strong> be <strong>in</strong>serted if orally questioned.<br />

Requirements highlighted <strong>in</strong> white are assessed <strong>in</strong> <strong>the</strong> external paper.<br />

Portfolio reference /<br />

Assessor <strong>in</strong>itials*<br />

© Habia<br />

UV10344 27


28<br />

Unit content<br />

This section provides guid<strong>an</strong>ce on <strong>the</strong> recommended knowledge <strong>an</strong>d skills required <strong>to</strong> enable you<br />

<strong>to</strong> achieve each of <strong>the</strong> learn<strong>in</strong>g outcomes <strong>in</strong> this unit. Your tu<strong>to</strong>r/assessor will ensure you have <strong>the</strong><br />

opportunity <strong>to</strong> cover all of <strong>the</strong> unit content.<br />

Outcome 1: Be able <strong>to</strong> communicate <strong>in</strong> a salon environment<br />

Professional communication <strong>in</strong> a salon<br />

environment: Try <strong>to</strong> avoid technical<br />

l<strong>an</strong>guage, always respond, consider<br />

client’s confidentiality.<br />

Verbal – speak<strong>in</strong>g (<strong>to</strong>ne of voice, <strong>the</strong><br />

l<strong>an</strong>guage you use, how quickly <strong>an</strong>d<br />

how clearly), question<strong>in</strong>g (open, closed,<br />

prob<strong>in</strong>g).<br />

Non-verbal – body l<strong>an</strong>guage, positive<br />

attitude (your posture, facial expressions,<br />

h<strong>an</strong>d gestures, <strong>the</strong> dist<strong>an</strong>ce you st<strong>an</strong>d),<br />

listen<strong>in</strong>g (be patient, try <strong>to</strong> underst<strong>an</strong>d).<br />

Written – visual aids, magaz<strong>in</strong>es, client<br />

records.<br />

Behave professionally <strong>in</strong> a salon<br />

environment: Follow health <strong>an</strong>d safety<br />

practices <strong>an</strong>d procedures, follow salon<br />

code of conduct, respect <strong>an</strong>d co-operate<br />

with o<strong>the</strong>rs (team work – be sympa<strong>the</strong>tic,<br />

fair, not aggressive), avoid gossip, value<br />

client(s), use appropriate l<strong>an</strong>guage,<br />

ma<strong>in</strong>ta<strong>in</strong> confidentiality, uphold a polite,<br />

cheerful <strong>an</strong>d friendly m<strong>an</strong>ner (friendly facial<br />

expressions, open body l<strong>an</strong>guage, positive<br />

attitude), eye contact, sensible behaviour,<br />

take pride <strong>in</strong> work, be punctual, employer<br />

<strong>an</strong>d client loyalty.<br />

Positive attitudes <strong>an</strong>d behaviour<br />

<strong>to</strong>wards o<strong>the</strong>r people:<br />

Examples of positive attitude – positive<br />

expressions/body l<strong>an</strong>guage, nod <strong>in</strong><br />

agreement, ma<strong>in</strong>ta<strong>in</strong> eye contact, positive<br />

m<strong>an</strong>ner <strong>an</strong>d behaviour, team work, efficient<br />

UV10344<br />

work<strong>in</strong>g, efficient use of time, professional<br />

m<strong>an</strong>ner, enjoy job role/work.<br />

Outcome of positive attitude – happy<br />

client, pleasurable experience, timely job<br />

completion, client feels valued, repeat<br />

bus<strong>in</strong>ess, good morale, good clientele<br />

returns, <strong>in</strong>creased salon profits, higher<br />

wages, job stability, mutual respect.<br />

Negative attitude/behaviour <strong>to</strong>wards<br />

o<strong>the</strong>r people:<br />

Examples of negative attitude – negative<br />

expressions, frown, no eye contact, arms<br />

folded, slouch<strong>in</strong>g, negative m<strong>an</strong>ner,<br />

unhelpful, tension.<br />

Outcome of negative attitude – risk of<br />

caus<strong>in</strong>g harm, embarrassment for clients<br />

<strong>an</strong>d work colleagues, low morale, feel<strong>in</strong>gs<br />

of awkwardness or uncomfortableness,<br />

unpleas<strong>an</strong>t atmosphere/work<strong>in</strong>g conditions,<br />

unpleas<strong>an</strong>t client experience, loss of<br />

bus<strong>in</strong>ess, bad reputation, affect <strong>in</strong>come<br />

negatively, loss of jobs, clos<strong>in</strong>g of bus<strong>in</strong>ess.<br />

Adapt<strong>in</strong>g communication <strong>to</strong> suit<br />

different people: Use a level of<br />

vocabulary <strong>to</strong> suit your client, avoid<br />

technical l<strong>an</strong>guage/jargon, keep <strong>to</strong> <strong>the</strong><br />

subject matter, pronounce words dist<strong>in</strong>ctly,<br />

vary pitch of voice for client, adapt<br />

l<strong>an</strong>guage style <strong>to</strong> suit <strong>the</strong> audience, allow<br />

opportunities for o<strong>the</strong>rs <strong>to</strong> express <strong>the</strong>ir<br />

views,<br />

New clients – be <strong>in</strong>formative (verbal<br />

communication import<strong>an</strong>t), leaflets.


Outcome 1: Be able <strong>to</strong> communicate <strong>in</strong> a salon environment (cont<strong>in</strong>ued)<br />

Regular clients – avoid over familiarity.<br />

Hear<strong>in</strong>g impaired – use visual aid <strong>an</strong>d<br />

clear speech, face client, allow for lip<br />

read<strong>in</strong>g.<br />

Visually impaired – use clear speech, use<br />

descriptive l<strong>an</strong>guage.<br />

Physical disability – sit at client’s level,<br />

communicate normally.<br />

Happy client – rema<strong>in</strong> professional.<br />

Angry/confused client – control m<strong>an</strong>ner<br />

<strong>to</strong> avoid <strong>in</strong>flam<strong>in</strong>g problem.<br />

© Habia<br />

UV10344 29


30<br />

© Habia<br />

Outcome 2: Be able <strong>to</strong> present a professional image <strong>an</strong>d ma<strong>in</strong>ta<strong>in</strong> personal<br />

hygiene <strong>in</strong> a salon<br />

Promot<strong>in</strong>g a professional image <strong>in</strong> a<br />

salon: Set <strong>the</strong> st<strong>an</strong>dards, walk<strong>in</strong>g advert,<br />

present <strong>an</strong> approachable appear<strong>an</strong>ce,<br />

ready <strong>to</strong> lend a h<strong>an</strong>d, car<strong>in</strong>g <strong>an</strong>d friendly<br />

attitude, will<strong>in</strong>g nature, expected level of<br />

skill, easy <strong>to</strong> talk <strong>to</strong>, good posture, pay<br />

special attention <strong>to</strong> clients, salon dress<br />

code, salon codes of conduct, cle<strong>an</strong>,<br />

warm <strong>an</strong>d tidy salon, good team work,<br />

professional client consultations, client<br />

hospitality <strong>an</strong>d care.<br />

How <strong>to</strong> ma<strong>in</strong>ta<strong>in</strong> personal hygiene:<br />

Personal appear<strong>an</strong>ce – clo<strong>the</strong>s/uniform<br />

(washed/ironed daily), hair (cle<strong>an</strong>, healthy,<br />

m<strong>an</strong>ageable, off face), personal hygiene<br />

(shower daily, cle<strong>an</strong> teeth, fresh breath<br />

deodor<strong>an</strong>t, avoid overpower<strong>in</strong>g perfume/<br />

aftershave), workable length cle<strong>an</strong> nails<br />

(hair), short cle<strong>an</strong> nails (beauty), m<strong>in</strong>imal<br />

jewellery/no jewellery, light fresh make-up,<br />

comfortable cle<strong>an</strong> shoes.<br />

Before/dur<strong>in</strong>g treatment – wash h<strong>an</strong>ds<br />

between clients, cover cuts <strong>an</strong>d wounds<br />

with plaster, wear personal protective<br />

equipment.<br />

Salon health <strong>an</strong>d safety: Health <strong>an</strong>d<br />

safety at work, control of subst<strong>an</strong>ces<br />

hazardous <strong>to</strong> health, report<strong>in</strong>g of <strong>in</strong>juries<br />

diseases <strong>an</strong>d d<strong>an</strong>gerous occurrences,<br />

personal protective equipment, electricity<br />

at work, m<strong>an</strong>ual h<strong>an</strong>dl<strong>in</strong>g, supply of goods<br />

<strong>an</strong>d services, trade description, data<br />

protection, employer’s liability (compulsory<br />

<strong>in</strong>sur<strong>an</strong>ce), occupier’s liability, local by-laws<br />

(set by council), salon rules, code of<br />

conduct, observ<strong>an</strong>ce by all staff.<br />

UV10344

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