FeePay FAQ - Independent School District 196

FeePay FAQ’s - Frequently Asked Questions
Q. How can I access FeePay?
A. FeePay can be accessed from a SchoolView account or by going to District 196
FeePay.com at http://district196.feepay.com. Using SchoolView to access FeePay
also gives you student academic information (may be limited for some schools),
health, testing, and census information.
Q. How do I set up a SchoolView account to use FeePay?
A. Contact your child’s school to obtain an Access Key (a code used one time to make a
new account). The online setup process will guide you through the steps to make an
account with a personal username and password.
Q. How do I set up a District196.FeePay.com account?
A. Go to http://district196.feepay.com click on “Sign In” and then “Register a New
Account” and follow the steps to create a new account.
Q. Will my credit card or bank information be secure making a payment online?
A. FeePay is a secure site with full protection of your payment and your child’s
information.
Q. Why does my credit card say pending transactions?
A. Pending transactions are transactions that have been deducted from your available
credit, but have not yet posted to your account. Transactions may take up to three
calendar days to post. Pending descriptions and amounts differ once posted due to
merchants sending authorization requests before the final purchase amount is
known. This commonly occurs with hotel, restaurant, gas station or car rental
transactions.
Q. How will my payment be reflected on my credit card statement?
A. Activities/Fees: ISD196-30658-107 Rosemount
Meals (food service): ISD196-30658-102 Rosemount
Community Ed: ISD196-30658-104 Rosemount
Q. How will I know when my student’s meal account needs more money?
A: You can choose to receive an e-mail alert when your student’s meal account balance
reaches a specific level that you set. In FeePay click on Meals and then Alerts.
Q. How soon will my payment be added to my child’s meal account?
A. Your payment is verified immediately when you make it online. It is finalized in the
FeePay system within 24 hours and posted to your child’s account on the first
business day following.

Q. How will I know what my child’s account balance is?
A. You can see your child’s account balance at any time on FeePay by clicking on
“Meals”.
Q. How can I see all the payments made to my child’s account?
A. You can see all payments made online or by cash or check to your child’s account –
along with all your child’s food service purchases – for a range of dates by clicking on
“Purchase History” in FeePay.
Q. My child receives the educational benefits for meals (free/reduced status) and I am currently
being charged a higher rate for an activity, how do I get that amount reduced/waived?
A. Contact Food and Nutrition Services at 651 683-6958 for more information before
completing your FeePay transaction.
Q. What do I do if my SchoolView account is locked?
A. If your account is locked due to multiple attempts to log in using incorrect
credentials, click on the link at the bottom of the SchoolView login page to be
redirected to the District 196 website for assistance.
Q. What if I forgot my SchoolView username and password?
A. At the SchoolView login page, click on the link at the bottom of the page to be
redirected to the District 196 website for assistance.
Q. I tried to use the password self-help in SchoolView but I don’t remember the answers to my
password prompt questions?
A. On the page to enter the answers to your password prompt questions, click on the
“Email me the answers” button. An email will be sent to the address attached to the
SchoolView account with the information so you can successfully answer the
questions and make a new password.
Q. I get a message that says my account has been deleted?
A. If an account is deleted it usually means there has been a change to the family
census information. Click on the link at the bottom of the SchoolView login page to
be redirected to the District 196 website for assistance. On the District 196 page,
click on “other concerns” and complete the form.
Q. Why don’t my Infinite Campus Portal credentials work for SchoolView?
A. Infinite Campus and SchoolView are two different parent portals. If you have an
Infinite Campus account, you will still need to set up a SchoolView or District196.FeePay.com
account to use FeePay.
Q. Where is my bus stop going to be?
A. Students who pay for transportation service will be assigned to a nearby existing bus
stop or a new bus stop will be established not more than three blocks from their
home. The transportation department will notify you of the exact location.