The Army Maintenance Management System (TAMMS) Users Manual

(4) Destroy organization copy four.
(5) Keep file copy five until the next MWO validation.
3–16. Warranty claim action
a. Purpose. DA Forms 2407/2407–1 are the only forms used to file warranty claim actions (WCAs). Figure 3–41
shows how to prepare DA Form 2407 for WCAs.
b. Use.
(1) DA Form 2407 is used to send in WCAs for items with bad components, parts, or assemblies covered by a
factory warranty. Do not use SF 368 to report warranty claims.
(2) All WCAs, settled or unsettled, are reported to the national level on DA Form 2407.
(a) Settled WCAs are for warranted items that have been repaired by organic maintenance units or by a local
contractor/dealer.
(b) Unsettled WCAs are for warranted items awaiting disposition instructions or items being retrograded for repair
at a higher level of maintenance or to a contractor facility.
c. General instructions.
(1) The Army’s Warranty Program covers all items under warranty. Check the warranty technical bulletins (WTBs)
and with the warranty control office (WARCO) for specific items under warranty. WARCOs and logistics assistance
offices (LAOs) are listed in appendix C.
(2) AR 700–139 governs the warranty program. Headquarters (HQ) AMC, 9301 Chapek Road, Fort Belvoir, VA
22060–5527, manages the Army’s Warranty Program. The commands/addresses in table 3–2 consolidate information
for WARCOs and equipment under warranty. Items purchased after 1984 and some items prior to that time have
technical bulletins that describe the actions required for the particular warranty and equipment.
(3) Submission of WCAs is mostly limited to GS and depot level, except when specifically required by the warranty
technical bulletin (WTB).
(4) The WARCO normally operates from the GS, Directorate of Logistics, Directorate of Installation and Services,
supporting maintenance battalion, division/corps, or theater maintenance management center.
(5) The WARCO at support maintenance levels acts as liaison between Army units and local contractors or dealers.
The WARCO manages the warranty program at post, camps, or stations. The WARCO—
(a) Establishes local procedures to control WCAs.
(b) Receives, verifies, administers, processes, and distributes WCAs.
(c) Handles local warranty claims that are completed by Army units or contractor dealer/service network.
(d) Acts as the point of contact for the AMC major subordinate commands (MSCs) that manage the equipment for
the Army.
(e) Controls shipments of items for warranty work.
(f) Reports on WCAs.
(6) When WCAs reflecting local contractor/dealer repairs are completed, that is, all work has been accomplished,
DA Form 2407 is marked Information Only and submitted to the MSC representative listed in table 32.
(7) If there is a disagreement between the Army and a local contractor/dealer/manufacturer over a warranty claim,
the WARCO tries to resolve the problem at that level. When the disagreement cannot be resolved locally, the WARCO
contacts the MSC representative listed in table 3–2. In overseas locations, the WARCO contacts the LAO for help in
resolving warranty disputes.
(8) The WARCO must be aware that, when contractors or dealers perform warranty work, other work not covered
by the warranty may be done as needed. The contractor or dealer expects to be paid for that work. The WARCO must
stipulate, at the time of delivery, that either no nonwarranty work be done or be prepared to pay for the work.
(9) DA Form 2407 is the only form used to file warranty claim actions. No other forms are authorized as substitutes
or replacements. The information listed in the blocks on DA Form 2407 are placed into the Deficiency Reporting
System at the MSC to track particular warranties. Performance, part failure, and warranty cost effectiveness can be
determined, just to list a few. It is very important that all the blocks shown in figure 3–42 be as accurate as possible.
DA Form 2407 should list the end item in the header blocks (blocks 1–11). All WCAs are processed through the
WARCO.
(10) Any component, part, or assembly under warranty that fails during the warranty period becomes a warranty
claim exhibit. All exhibits carry a DA Form 2402 marked Warranty Exhibit. Exhibits are retained until disposition
instructions are obtained. Normally, disposition instructions are in the supporting WTB. When the supporting WTB
does not provide disposition instructions, the materiel manager provides disposition instructions within 30 calendar
days after receiving the WCA.
(11) Warranty items evacuated under the Reparable Exchange Program have DA Form 2407, WCA, initiated prior
to sending the item. The WCA is completed at the normal level of repair.
(12) Each AMC MSC publishes a WTB listing all equipment under warranty.
d. Disposition.
48 DA PAM 750–8 22 August 2005