The Army Maintenance Management System (TAMMS) Users Manual

(2) Deficiencies due to design, manufacturing, depot level overhaul, or maintenance.
(3) Suggested ideas or recommendations for improvements to equipment.
b. The SF 368 is used to specifically report—
(1) A condition with equipment that is dangerous to people, other equipment, or missions.
(2) An item or equipment that does not work right or last as long as it should because of bad design or materials.
(3) Items that are not within the size, material hardness, finish, or performance limits of the approved equipment
specifications.
(4) Low-quality workmanship.
(5) Dangerous situations because of incorrect or missing data.
(6) Maintenance problems.
(7) Conditions that prevent use of the equipment.
(8) Repeated problems that take a lot of time and a solution is not in sight.
(9) Any problems with equipment repaired or overhauled through the NMP. Special attention should be paid to
identify the NMP facility by checking the data plate, which must then be entered on the SF 368.
(10) Corrosion problems in or on parts, components, assemblies, weapon systems, and equipment.
c. Fill out an SF 368 to—
(1) Get disposition instructions for credit, replacement, or repair of defective items (figs 10–1 and 10–2).
(2) Stop repeat shipments of defective items.
(3) Get corrective action.
(4) Improve the performance and maintenance of the equipment.
(5) Identify problems, trends, and recurring deficiencies.
d. Do not use the SF 368 to report—
(1) Items purchased or repaired locally (such as an SRA).
(2) Security assistance items after the foreign government has received them (see AR 12–12).
(3) Medical materiel (see AR 702–7).
(4) Subsistence materiel (see AR 40–660).
(5) Preservation, packaging, packing, or marking errors (see AR 735–11–2).
(6) Shipping type errors such as overages, shortages, wrong item received, or expired shelf life. Report those
problems on the SF 364 (Report of Discrepancy (ROD)) (see AR 735–11–2).
(7) Transportation type errors such as shortages, loss, or damage during transportation.
(8) Materiel that fails because of inadequate user maintenance (including operator and DS/GS maintenance),
improper operation, and normal wear and tear.
(9) Malfunctions involving ammunition and explosives (see AR 75–1).
e. DA Pam 738–751 prescribes the use of the SF 368 for aviation equipment: aircraft, aviation managed ground
support equipment, and aviation life support equipment.
10–2. Use and preparation of an SF 368
This paragraph provides instruction for reporting quality deficiencies and recommendations for improving equipment
using either the AEPS Web site or applicable electronic Web site, SF 368, message, or electronic mail.
Note.
New procedures have been added at paragraph 10–5 to improve the control of exhibits and issuing of credit for SFDLR
that fail on initial use.
a. The person who discovers a defect or has an equipment improvement recommendation is responsible for reporting
it on an SF 368. Prepare the SF 368 as completely as possible. Do not delay sending the form because of missing
information or local staffing.
b. Product quality defects and equipment improvement recommendations fall into the following two categories:
(1) Category I.
(a) Explanation. A defect that may cause death, injury, or severe job illness; would cause loss or major damage to a
weapon system; or critically restricts the combat readiness capabilities of the unit. Improvement recommendations that
prevent death, injury, or severe job illness; prevent loss or major damage to a weapon system, or would affect the
combat readiness of the unit are also Category I.
(b) Processing. Prepare and forward a Category I report via the Electronic Deficiency Reporting System (https://
aeps.ria.army.mil/aepspublic.cfm), email or fax within 48 hours after the defect or problem is found. If needed
information does not apply to the problems being reported, enter “N/A” in the appropriate block. Category I reports
may be phoned in or brought in for immediate assistance, but must be followed by an electronic copy or fax within the
48-hour time frame. The MSC must acknowledge receipt within 24 hours of receipt of the report.
(2) Category II.
DA PAM 750–8 22 August 2005
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