The Army Maintenance Management System (TAMMS) Users Manual

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Chapter 9 Supply and Maintenance Assessment and Review Team (SMART) 9–1. General This chapter announces the Supply and Maintenance Assessment and Review Team (SMART) and provides general guidance on the objectives and procedures of the program. a. The DCS, G–4 established SMART to examine, streamline, and improve unit-level logistics support, particularly within a division, and at direct support levels and below. SMART assumed management responsibility for the Tool Improvement Program Suggestions (TIPS) in August 1997. TIPS is an Army suggestion program that encourages users of Army tools to submit tool improvement ideas directly to the DCS, G–4 TIPS executive agent for evaluation. AR 5–17 contains regulatory guidance for the SMART and TIPS programs. b. The U.S. Army Combined Arms Support Command (CASCOM), as the TRADOC executive agent for Project SMART/TIPS, examines initiatives received for the purpose of identifying, eliminating, or modifying unnecessary and complicating directives or procedures that create burdens on logistics operations/functions. Those ideas that result in cost savings to the Army are recommended for implementation or testing. c. The success of Project SMART/TIPS is dependent upon— (1) Input from the field. (2) Command emphasis. (a) Commanders should not attempt to filter out ideas that might not seem worthy for submission. Some of the best ideas have been simple, direct suggestions. (b) Commanders should not demean the program through campaigns that focus on quantity. Quality ideas are most often unsolicited and spring from a desire to relieve a burden or correct an error rather than to meet a quota. d. Project SMART/TIPS is open to all members of the U.S. Army, the Army National Guard, the U.S. Army Reserve, and Department of the Army civilians. 9–2. Procedures a. DA Form 5533 (SMART Suggestion Form) is the official form for submitting SMART initiatives directly to the CASCOM SMART office. However, use of DA Form 5533 is not a requirement. Initiatives may be submitted on plain paper or sent by e-mail to SMART@lee.army.mil. Web submissions may be made through the CASCOM Web site at w w w . c a s c o m . l e e . a r m y . m i l o r h t t p : / / a e p s . r i a . a r m y . m i l / S M A R T / s m a r t i d e a . c f m . S M A R T i d e a s r e s i d e o n t h e A E P S system. b. Submissions should be specific in nature, and outline: who, what, where, why, how, and benefits to be gained if the initiative is adopted. It is also important that the individual submitting a suggestion include name, address, and telephone number. In many instances, it is necessary to call or write the individual in order to discuss or clarify the idea. When SMART ideas are approved for adoption, the individual who submitted the idea receives proper credit/ recognition. c. Initiatives should be sent to Project SMART/TIPS, 3901 A Avenue, Suite 220, Fort Lee, VA 23801–1809. d. All SMART/TIPS initiatives are acknowledged. e. Selected ideas adopted through SMART/TIPS are implemented in accordance with the procedures outlined by the proponent doing the evaluation. Chapter 10 Submitting Equipment Improvement Reports and Product Quality Deficiency Reports and Reporting Initial Failure of Stock-Funded, Depot-Level Reparables This chapter provides procedures for submitting EIRs, PDQRs, and initial failure of SFDLRs. 10–1. Reporting Anyone finding quality deficiencies in Government-owned materiel is required by this pamphlet, DA Pamphlet 738–751, and AR 702–7 (DLAD/DLAI 4455.24) to report the defects to the appropriate Military Service Screening Point for investigation and resolution. For situations where equipment becomes dangerous to people, Ground Precautionary Messages and Safety of Use Messages should be issued in accordance with AR 750–6. Submit an SF 368 via Electronic Deficiency Reporting System (https://aeps.ria.army.mil), mail, e-mail, or fax to the military service/agency screening point for that item (see table 10–1). a. SF 368 is a multiuse form for reporting— (1) Product quality deficiencies in repair parts, components, assemblies, weapon systems, equipment, and software. 184 DA PAM 750–8 22 August 2005
(2) Deficiencies due to design, manufacturing, depot level overhaul, or maintenance. (3) Suggested ideas or recommendations for improvements to equipment. b. The SF 368 is used to specifically report— (1) A condition with equipment that is dangerous to people, other equipment, or missions. (2) An item or equipment that does not work right or last as long as it should because of bad design or materials. (3) Items that are not within the size, material hardness, finish, or performance limits of the approved equipment specifications. (4) Low-quality workmanship. (5) Dangerous situations because of incorrect or missing data. (6) Maintenance problems. (7) Conditions that prevent use of the equipment. (8) Repeated problems that take a lot of time and a solution is not in sight. (9) Any problems with equipment repaired or overhauled through the NMP. Special attention should be paid to identify the NMP facility by checking the data plate, which must then be entered on the SF 368. (10) Corrosion problems in or on parts, components, assemblies, weapon systems, and equipment. c. Fill out an SF 368 to— (1) Get disposition instructions for credit, replacement, or repair of defective items (figs 10–1 and 10–2). (2) Stop repeat shipments of defective items. (3) Get corrective action. (4) Improve the performance and maintenance of the equipment. (5) Identify problems, trends, and recurring deficiencies. d. Do not use the SF 368 to report— (1) Items purchased or repaired locally (such as an SRA). (2) Security assistance items after the foreign government has received them (see AR 12–12). (3) Medical materiel (see AR 702–7). (4) Subsistence materiel (see AR 40–660). (5) Preservation, packaging, packing, or marking errors (see AR 735–11–2). (6) Shipping type errors such as overages, shortages, wrong item received, or expired shelf life. Report those problems on the SF 364 (Report of Discrepancy (ROD)) (see AR 735–11–2). (7) Transportation type errors such as shortages, loss, or damage during transportation. (8) Materiel that fails because of inadequate user maintenance (including operator and DS/GS maintenance), improper operation, and normal wear and tear. (9) Malfunctions involving ammunition and explosives (see AR 75–1). e. DA Pam 738–751 prescribes the use of the SF 368 for aviation equipment: aircraft, aviation managed ground support equipment, and aviation life support equipment. 10–2. Use and preparation of an SF 368 This paragraph provides instruction for reporting quality deficiencies and recommendations for improving equipment using either the AEPS Web site or applicable electronic Web site, SF 368, message, or electronic mail. Note. New procedures have been added at paragraph 10–5 to improve the control of exhibits and issuing of credit for SFDLR that fail on initial use. a. The person who discovers a defect or has an equipment improvement recommendation is responsible for reporting it on an SF 368. Prepare the SF 368 as completely as possible. Do not delay sending the form because of missing information or local staffing. b. Product quality defects and equipment improvement recommendations fall into the following two categories: (1) Category I. (a) Explanation. A defect that may cause death, injury, or severe job illness; would cause loss or major damage to a weapon system; or critically restricts the combat readiness capabilities of the unit. Improvement recommendations that prevent death, injury, or severe job illness; prevent loss or major damage to a weapon system, or would affect the combat readiness of the unit are also Category I. (b) Processing. Prepare and forward a Category I report via the Electronic Deficiency Reporting System (https:// aeps.ria.army.mil/aepspublic.cfm), email or fax within 48 hours after the defect or problem is found. If needed information does not apply to the problems being reported, enter “N/A” in the appropriate block. Category I reports may be phoned in or brought in for immediate assistance, but must be followed by an electronic copy or fax within the 48-hour time frame. The MSC must acknowledge receipt within 24 hours of receipt of the report. (2) Category II. DA PAM 750–8 22 August 2005 185
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UNCLASSIFIED Department of the Army
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o Rescinds U.S. Army Communications
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Contents—Continued General instru
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Contents—Continued E. Department
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Contents—Continued Figure 4-2: DD
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Contents—Continued Figure E-2: Id
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Chapter 1 Introduction 1-1. Purpose
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(3) Historical processes, forms, re
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equipment keep the data, reports, f
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(3) Alert dispatch, DA Form 5987-1-
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equipment as generators, air compre
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Figure 2-1. Sample DA Form 348 (fro
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PERMIT NUMBER (Initial). Enter the
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DODAAC. Displays the DODAAC and uni
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Legend for Figure 2-4; completion i
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Notes: 1 Operator and supervisor or
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DATE DISPATCHED. The date equipment
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EQUIPMENT DATA. Administrative numb
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REGISTRATION NO./SERIAL NO. The dis
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Notes: 1 More than one component on
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1. The person in charge of the equi
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1. The dispatcher prints the name o
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Legend for Figure 2-13; completion
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j. This chapter provides procedures
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(1) Purpose. DA Form 5410 is used t
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pamphlet. Explain those symbols or
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mileage/kilometers or hours in a 12
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(1) Units using ULLS-G use the comp
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conditions for inoperative equipmen
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ack to the organization as a receip
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(1) Copy one is kept by the owning
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Table 3-3. List of SNT reportable i
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(k) Certification or decertificatio
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5. SERIAL NUMBER OF DEADLINED ITEM.
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equired and AOE procedures are used
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ORG WON/DOC. The organizational wor
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Notes: 1 A system DD 314 is needed
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Figure 3-13. Sample DD Form 314 sub
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Figure 3-19. Sample DD Form 314 com
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Figure 3-21. Sample DD Form 314 use
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Notes: 1 Administrative/bumper numb
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Notes: 1 Administrative number/bump
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INITIAL WHEN CORRECTED. The person
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a. Enter the noun abbreviation and
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. The operator/crew chief must ensu
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1. ORGANIZATION. Enter the name of
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2. NOMENCLATURE AND MODEL. a. Enter
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Legend for Figure 3-32; Completion
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Notes: 1 Status code, date, and tim
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Notes: 1 DA Form 3999-4 has four bl
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PHONE. Displays the phone number of
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SECTION I—CUSTOMER DATA. Blocks 1
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38d. TIME. Enter the military time
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Legend for Figure 3-40; Completion
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36d. TIME. Enter the military time
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SECTION IV—TASK REQUIREMENTS DATA
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3c. PHONE NO. Enter the phone numbe
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Notes: 1 When used as a DA Form 240
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5. If the delay is for a shop backu
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UIC SUPPORT. Support unit UIC. UNIT
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UIC’s SELECTED FOR THIS REPORT. E
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g. Contamination is a problem that
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c. This form is used to figure the
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Page 149 and 150: Table 5-1 Data input format (accept
Page 151 and 152: Table 5-4 Data input format (transf
Page 153 and 154: (a) “Permanent Log Book Copy” i
Page 155 and 156: 5-11. Records that go with equipmen
Page 157 and 158: Cumulative EFC RDS g. Add the numbe
Page 159 and 160: EFC RDS Fired e. Leave blank. Cumul
Page 161 and 162: 6. RDS/EFC COMPUTATION. Leave blank
Page 163 and 164: a. For all nontactical wheeled vehi
Page 165 and 166: 10. REGISTRATION NO. a. Enter the r
Page 167 and 168: c. For watercraft, enter the regist
Page 169 and 170: 13. CONTRACT NO. Enter the contract
Page 171 and 172: Legend for Figure 5-12; completion
Page 173 and 174: a. Enter the complete serial number
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Page 181 and 182: 6-4. Request for disposition and/or
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Page 185 and 186: 28. STERN FRAME/SKEG/KORT NOZZLE. E
Page 187 and 188: (3) Send the third copy to Commande
Page 189 and 190: INSTALLATION. Assigned location. A
Page 191 and 192: SHOP. Name of installation. CLASS.
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Page 195 and 196: c. The Joint Munitions Command and
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Page 205 and 206: 22. DETAILS. Enter the following in
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Page 209 and 210: Figure 10-3. Sample Category I SF 3
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Page 213 and 214: Figure 10-5. Sample DD Form 2332 (f
Page 215 and 216: Appendix A References Section I Req
Page 217 and 218: AR 750-6 Ground Safety Notification
Page 219 and 220: DA Form 2404 Equipment Inspection a
Page 221 and 222: DA Form 3266-2 Missile Materiel Con
Page 223 and 224: Table B-1 Failure codes, alphabetic
Page 225 and 226: Table B-1 Failure codes, alphabetic
Page 227 and 228: Table B-2 Failure codes, numerical
Page 233 and 234: Table B-6 Utilization codes—Conti
Page 235 and 236: Table B-11 Vehicle use codes Code D
Page 237 and 238: Table B-18 Equipment category codes
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Table B-20 Type maintenance request
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Table B-21 Work request status code
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Appendix C Warranty Control offices
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Table C-2. Supporting logistics ass
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Table D-1 Julian/ordinal date calen
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Figure E-1. Identification of requi
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Glossary Section I Abbreviations AC
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DSN Defense Switched Network DSU di
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MWO modification work order NBC nuc
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SSN Social Security number STAMIS S
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assembly A combination of component
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line replaceable unit A combination
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on-site maintenance Maintenance aut
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system A combination of equipment e
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The Army Maintenance Management System (TAMMS) Users Manual

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