Guide to local services for people with disabilities - NHS Grampian
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Guide to local services for people with disabilities - NHS Grampian

Guide to local services for people with disabilities - NHS Grampian

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Introduction:<br />

This direc<strong>to</strong>ry is designed <strong>to</strong> help children and adults <strong>with</strong> <strong>disabilities</strong> and their<br />

families and carers. It lets <strong>people</strong> know about organisations, <strong>services</strong> and groups<br />

that can assist them. This direc<strong>to</strong>ry covers Aberdeen City, Aberdeenshire and<br />

Moray.<br />

Not every organisation is listed. Only those organisations that act as a main<br />

contact point <strong>for</strong> a particular service are included.<br />

Every ef<strong>for</strong>t has been made <strong>to</strong> ensure the accuracy of this direc<strong>to</strong>ry. However,<br />

offices move and phone numbers change so please let Corporate<br />

Communications at <strong>NHS</strong> <strong>Grampian</strong> on 01224 554400 or Email us at<br />

grampian@nhs.net of any changes or inaccuracies.<br />

The inclusion of three commercial companies in this direc<strong>to</strong>ry does not imply a<br />

recommendation from <strong>NHS</strong> <strong>Grampian</strong>. These companies are included because<br />

they provide a particular specialist service <strong>for</strong> <strong>people</strong> <strong>with</strong> <strong>disabilities</strong>.<br />

This direc<strong>to</strong>ry is also available in large print and on CD.<br />

Other <strong>for</strong>mats and languages can be supplied on<br />

request. Please call <strong>NHS</strong> <strong>Grampian</strong> Corporate<br />

Communications on 01224 554400 <strong>for</strong> a copy.<br />

Minicom 01224 550702<br />

Ask <strong>for</strong> publication CGD 090071.

Contents<br />

<strong>NHS</strong> <strong>Grampian</strong> Services 3<br />

Local Authorities 5<br />

Social Work Aberdeen City 9<br />

Social Work Aberdeenshire 11<br />

Social Work Moray 14<br />

Community Alarm Schemes 17<br />

Home Care Services 18<br />

Services <strong>for</strong> People <strong>with</strong> Physical Disabilities 20<br />

Occupational Therapy Services 24<br />

Shopmobility 25<br />

Services <strong>for</strong> People <strong>with</strong> Speech and Language Problems 26<br />

Services <strong>for</strong> Children <strong>with</strong> Disabilities 28<br />

Educational Psychology Services <strong>for</strong> Children 32<br />

Services <strong>for</strong> People <strong>with</strong> Sight Problems or Blindness 34<br />

Services <strong>for</strong> People <strong>with</strong> Hearing Problems or Deafness 36<br />

Services <strong>for</strong> People <strong>with</strong> Mental Health Problems 38<br />

Community Mental Health Teams 42<br />

Services <strong>for</strong> People <strong>with</strong> Learning Disabilities 44<br />

Services <strong>for</strong> People <strong>with</strong> Medical Problems 48<br />

Services <strong>for</strong> Carers 51<br />

Young Carers 55<br />

Transport <strong>services</strong> 56

Advice and Advocacy 66<br />

Benefits Service 71<br />

Housing and accommodation 75<br />

Adult Learning, Employment and Training 80<br />

Disability Sports 82<br />

How <strong>to</strong> provide feedback or make a complaint 83<br />

Calls <strong>to</strong> 0845 numbers from a BT line are charged at the <strong>local</strong> rate.<br />

Calls from other opera<strong>to</strong>rs and mobiles may vary.<br />

Calls <strong>to</strong> 0500 and 0800 numbers from a BT line are free. Calls from<br />

other opera<strong>to</strong>rs and mobiles may vary.<br />

2

<strong>NHS</strong> <strong>Grampian</strong> Services<br />

<strong>NHS</strong> <strong>Grampian</strong> – General Enquiries<br />

The numbers <strong>for</strong> all hospitals and departments throughout <strong>NHS</strong> <strong>Grampian</strong><br />

24 hours a day, 7 days per week are:­<br />

Tel: 0845 456 6000<br />

Minicom: 01224 550702<br />

Email: grampian@nhs.net<br />

Website: www.nhsgrampian.org<br />

<strong>NHS</strong> <strong>Grampian</strong> Dental In<strong>for</strong>mation and Advice Line (DIAL)<br />

In<strong>for</strong>mation on access <strong>to</strong> <strong>NHS</strong> dental <strong>services</strong> in <strong>Grampian</strong><br />

Tel: 0845 45 65 990<br />

Hours Mon – Fri: 8.15am – 5.45pm<br />

<strong>NHS</strong> <strong>Grampian</strong> Healthline<br />

Free phone <strong>for</strong> in<strong>for</strong>mation and advice on all health issues, current campaigns<br />

and <strong>local</strong> health <strong>services</strong>.<br />

Tel: 0500 20 20 30<br />

Hours Mon – Fri: 9am – 5pm<br />

<strong>NHS</strong> <strong>Grampian</strong> Healthpoint<br />

Healthpoint is a walk in service which offers free and confidential advice or<br />

in<strong>for</strong>mation on:<br />

• practical ways <strong>to</strong> improve your health<br />

• your health concerns<br />

• support groups and organisations<br />

• how <strong>to</strong> access <strong>NHS</strong> <strong>services</strong><br />

• jobs in the <strong>NHS</strong><br />

• access <strong>to</strong> free condoms<br />

Aberdeen<br />

Aberdeen Indoor Market, 8 – 10 Market Street, Aberdeen AB11 5NX<br />

Tel: 0500 20 20 30<br />

Email: healthpoint@nhs.net<br />

Hours Mon – Sat: 10am – 4pm<br />

3

Aberdeen Royal Infirmary<br />

Aberdeen Royal Infirmary, Foresterhill, Aberdeen AB25 2ZN<br />

Hours Mon – Sat: 10am – 4pm<br />

Elgin<br />

Dr Gray’s Hospital, Elgin IV30 1SN<br />

Tel: 0500 20 20 30<br />

Email: healthpoint@nhs.net<br />

Hours Mon – Fri: 9am – 5pm<br />

<strong>NHS</strong> Helpline 0800 22 44 88<br />

<strong>NHS</strong> Helpline Textphone 18001 0800 22 44 88<br />

<strong>NHS</strong> 24<br />

<strong>NHS</strong> 24 is a confidential telephone advice and in<strong>for</strong>mation service available<br />

across Scotland.<br />

Tel: 08454 24 24 24<br />

Textphone: 18001 08454 24 24 24<br />

Website: www.nhs24.com<br />

You can call when:<br />

You, or someone you care <strong>for</strong> is unwell and you feel it cannot wait until your GP<br />

surgery re­opens.<br />

You are looking <strong>for</strong> more in<strong>for</strong>mation about a health matter or <strong>local</strong> healthcare<br />

<strong>services</strong>. When calling <strong>with</strong> symp<strong>to</strong>ms you will be asked <strong>for</strong> your name, address,<br />

telephone number, GP’s name, and about any medication you may be taking.<br />

4

Local Authorities (Councils)<br />

Aberdeen City Council<br />

For general in<strong>for</strong>mation on Council Services<br />

Tel: 01224 522000<br />

The Point Cus<strong>to</strong>mer Service Centre<br />

Aberdeen City Council, St. Nicholas House, Broad Street, Aberdeen AB10 1BX<br />

Tel: 01224 522002<br />

Fax: 01224 522454<br />

Minicom: 01224 522381<br />

Email: thepoint@aberdeencity.gov.uk<br />

Website: www.aberdeencity.gov.uk<br />

Hours Mon, Wed, & Fri: 8.30am – 5.30pm<br />

Tue: 10am – 5.30pm<br />

Thur: 8.30am – 6.30pm<br />

Sat: 10am – 1pm<br />

Mastrick Access Point<br />

Spey Road, Mastrick, Aberdeen AB16 6SH<br />

Tel: 01224 788537<br />

Hours Mon – Fri: 8.30am – 5pm<br />

Kincorth Access Point<br />

Provost Watt Drive, Aberdeen AB12 5NA<br />

Tel: 01224 872572<br />

Hours Mon & Wed: 9am – 7pm<br />

Tue, Thu & Fri: 9am – 5pm<br />

Sat: 9am – 1pm<br />

5

Aberdeenshire Council<br />

Headquarters, Woodhill House, Westburn Road, Aberdeen AB16 5GB<br />

For general enquiries, 08456 08 12 07 (call charged at <strong>local</strong> rate)<br />

Area Offices in Aberdeenshire –<br />

Banff and Buchan Area Office<br />

St Leonard’s, Sandyhill Road, Banff AB45 1BH<br />

Tel: 01261 813200<br />

Buchan Area Office<br />

Arbuthnot House, 62 Broad Street, Peterhead AB42 1DA<br />

Tel: 01779 477363<br />

Formatine Area Office<br />

29 Bridge Street, Ellon AB41 9AA<br />

Tel: 01358 726404<br />

Garioch Area Office<br />

Gordon House, Blackhall Road, Inverurie AB513WA<br />

Tel: 01467 620981<br />

Kincardine and Mearns Area Office<br />

Viewmount, Arduthie Road, S<strong>to</strong>nehaven AB39 2DQ<br />

Tel: 01569 762001<br />

Marr Area Office<br />

School Road, Al<strong>for</strong>d AB33 8TY<br />

Tel: 01975 564801<br />

6

Moray Council<br />

Main switchboard Tel: 01343 543451<br />

Email: hotline@moray.gov.uk<br />

Hours Mon – Fri: 8.45am – 5pm<br />

Out of Hours Emergency Number 08457 56 56 56<br />

Buckie Access Point<br />

13 Cluny Square, Buckie AB56 1AJ<br />

Tel: 01542 837200<br />

Fax: 01542 835783<br />

Email: buckieaccess@moray.gov.uk<br />

Hours Mon – Fri: 8.45am – 5pm<br />

Duff<strong>to</strong>wn Access Point (Library & In<strong>for</strong>mation)<br />

26 Balvenie Street, Duff<strong>to</strong>wn AB55 4AB<br />

Tel: 01340 820272<br />

Email: duff<strong>to</strong>wn.library@moray.gov.uk<br />

Hours Tue: 9.30am – 12pm and 6pm – 8pm<br />

Thu: 9.30am – 12pm, 2pm – 4.30pm and 6pm – 8pm<br />

Fri: 2pm – 4.30pm<br />

Sat: 10am – 12 noon<br />

Elgin Access Point<br />

Council Headquarters, High Street, Elgin IV30 1BX<br />

Tel: 01343 563217 or 563218<br />

Fax: 01343 563335<br />

Email: elginaccess@moray.gov.uk<br />

Hours Mon – Fri: 8.45am – 5pm<br />

Forres Access Point<br />

Auchernack, High Street, Forres IV36 1DX<br />

Tel: 01309 694000<br />

Fax: 01309 694001<br />

Email: <strong>for</strong>resaccess@moray.gov.uk<br />

Hours Mon – Fri: 8.45am – 5pm<br />

7

Keith Access Point<br />

The Institute, 138 – 144 Mid Street, Keith AB55 5BJ<br />

Tel: 01542 885500<br />

Fax: 01542 885522<br />

Email: keithaccess@moray.gov.uk<br />

Hours Mon – Fri: 8.45am – 5pm<br />

Lossiemouth Access Point (Library & In<strong>for</strong>mation)<br />

Town Hall, Lossiemouth IV31 6AA<br />

Tel: 01343 813334<br />

Fax: 01343 813334<br />

Email: lossiemouth.library@moray.gov.uk<br />

Hours Mon, Wed & Fri: 2pm – 8pm<br />

Tue & Thu: 10am – 8pm<br />

Sat: 10am – 12pm<br />

<strong>Grampian</strong> CareData<br />

c/o Aberdeenshire Library and In<strong>for</strong>mation Service, Meldrum Meg Way,<br />

Oldmeldrum Meg Way, Oldmeldrum, Inverurie AB51 0GN<br />

Tel: 01651 872727<br />

Fax: 01651 872142<br />

Minicom: 0800 136 225<br />

Email: caredata@aberdeenshire.gov.uk<br />

Website: www.grampiancaredata.gov.uk<br />

8

Social Work Departments in Local Councils<br />

Aberdeen City Council – Social Work Duty Team<br />

1 st Floor, Exchequer House, 3 Exchequer Row, Aberdeen AB11 5BW<br />

The Duty Team provides the first point of contact <strong>with</strong> Social Work <strong>for</strong> members<br />

of the public and other professionals.<br />

Tel: 01224 765220<br />

Fax: 01224 576124<br />

Email: duty@aberdeencity.gov.uk<br />

Hours Mon – Thu: 8.30am – 5pm<br />

Fri: 8.30 – 4pm<br />

Freephone 0800 731 5520<br />

Hours 8.30am – 10am; 12noon – 2pm; 4pm – 5pm<br />

They provide a drop­in service from (times subject <strong>to</strong> change at short notice):­<br />

Mon – Wed: 10am – 12pm, 2pm – 4pm<br />

Thu: 10am – 12pm, 3pm – 4pm<br />

Fri: 10am – 12pm, 1.30pm – 3.30pm<br />

Out of Hours Service<br />

Tel: 01224 693936<br />

Fax: 01224 663956<br />

Email: OOHS@aberdeencity.gov.uk<br />

Hours Mon – Thu: 4.30pm <strong>to</strong> midnight<br />

Fri: 4pm <strong>to</strong> midnight<br />

Weekends, Public holidays: 8.30am <strong>to</strong> midnight<br />

The Duty Team offers in<strong>for</strong>mation on <strong>services</strong>, assessments, and a short­term<br />

service <strong>for</strong> advice, practical support and counselling. The team now includes the<br />

Domestic Abuse Project.<br />

Anyone wanting <strong>to</strong> discuss a problem <strong>with</strong> the Duty Team should phone them<br />

and if necessary an appointment will be made <strong>for</strong> an interview <strong>to</strong> discuss the<br />

problem in more detail.<br />

9

Aberdeen City Social Work Services <strong>for</strong> People <strong>with</strong> a Disability/<br />

Community Care Provision (Adult Services)<br />

AECC – Balgownie 1, Conference Way, Aberdeen AB23 8AQ<br />

Tel: 01224 814515<br />

Fax: 01224 814566<br />

The team provides a variety of <strong>services</strong> <strong>for</strong> <strong>people</strong> <strong>with</strong> a physical and/or learning<br />

disability. These include day care, residential accommodation, occupational<br />

therapy, rehabilitation, sheltered employment, and direct payments. Services<br />

provided by the Community Learning Disabilities Team and Community<br />

Placement Teams.<br />

Social Work in hospitals (Aberdeen City)<br />

Aberdeen Maternity Hospital<br />

Tel: 01224 552613<br />

Fax: 01224 554538<br />

Email: maternity@aberdeencity.gov.uk<br />

Aberdeen Royal Infirmary<br />

Tel: 01224 553510<br />

Fax: 01224 553029<br />

Email: arieast@aberdeencity.gov.uk<br />

Royal Aberdeen Children’s Hospital<br />

Tel: 01224 552994<br />

Fax: 01224 554576<br />

Email: rach@aberdeencity.gov.uk<br />

Royal Cornhill Hospital<br />

Tel: 01224 557260<br />

Fax: 01224 557733<br />

Email: cornhill@aberdeencity.gov.uk<br />

Woodend General Hospital<br />

Tel: 01224 556401<br />

Fax: 01224 556766<br />

Email: woodend@aberdeencity.gov.uk<br />

10

Aberdeenshire Council Social Work<br />

Tel: 0845 606 7000 <strong>for</strong> general enquiries.<br />

Email: <strong>disabilities</strong>@aberdeenshire.gov.uk<br />

Email: social.work@aberdeenshire.gov.uk<br />

Emergency Number (Out of Hours) 0845 840 0070<br />

Hours Mon – Fri: 5pm – 9am<br />

Sat & Sun: all day<br />

Aberdeenshire Council social work provides <strong>services</strong> <strong>to</strong> <strong>people</strong> throughout<br />

Aberdeenshire who need assistance <strong>with</strong> daily living because of infirmity,<br />

disability, addiction or mental health problems.<br />

Social Work Offices in Aberdeenshire<br />

Aboyne<br />

Upper Deeside Office, Low Road, Aboyne AB34 5GW<br />

Tel: 01339 887096<br />

Fax: 01339 887098<br />

Banchory<br />

45 Station Road, Banchory AB31 5XZ<br />

Tel: 01330 824991<br />

Fax: 01330 825176<br />

Banff<br />

Seafield House, 37 Castle Street, Banff AB45 1FQ<br />

Tel: 01261 812001<br />

Ellon<br />

25 Station Road, Ellon AB41 9AE<br />

Tel: 01358 720033<br />

Fax: 01358 723639<br />

11

Fraserburgh<br />

14 Sal<strong>to</strong>un Square, Fraserburgh AB43 9DA<br />

Tel: 01346 513281<br />

Fax: 01346 516885<br />

Huntly<br />

25 Gordon Street, Huntly AB54 8AL<br />

Tel: 01466 794488<br />

Fax: 01466 794624<br />

Inverurie<br />

Gordon House, Blackhall Road, Inverurie AB51 3WA<br />

Tel: 01467 620981<br />

Fax: 01467 624277<br />

Inverurie<br />

93 High Street, Inverurie AB51 3AB<br />

Tel: 01467 625555<br />

Fax: 01467 625010<br />

Laurencekirk<br />

42B Blackiemuir Avenue, Laurencekirk AB30 1DX<br />

Tel: 01561 378333<br />

Fax: 01561 378220<br />

Peterhead<br />

53 Windmill Street, Peterhead AB42 1UE<br />

Tel: 01779 477333<br />

Fax: 01779 474961<br />

12

Portlethen<br />

Rowanbank Road, Portlethen AB12 4NX<br />

Tel: 01224 783880<br />

Fax: 01224 783881<br />

S<strong>to</strong>nehaven<br />

Carl<strong>to</strong>n House, Arduthie Road, S<strong>to</strong>nehaven AB39 2DL<br />

Tel: 01569 768400<br />

Fax: 01569 768450<br />

Turriff<br />

10 Hat<strong>to</strong>n Road, Turriff AB53 4LF<br />

Tel: 01888 569260<br />

Fax: 01888 569279<br />

Westhill<br />

Skene Healthcare Centre, Arnhall Business Park, Discovery Drive, Westhill AB32<br />

6FG<br />

Tel: 01224 849499<br />

Fax: 01224 849490<br />

13

Moray Council Community Services Department (Social Work)<br />

The Moray Council, Community Services Department, High Street, Elgin,<br />

IV30 1BX<br />

Tel: 01343 563530<br />

Website: www.moray.gov.uk<br />

Emergency Out of Hours 08457 565656<br />

Department of Community Services incorporates all housing and social work<br />

issues.<br />

Area Social Work Offices in Moray<br />

Buckie Area Office<br />

13 Cluny Square, Buckie AB56 1AJ<br />

Tel: 01542 837200<br />

Fax: 01542 837201<br />

Elgin Area Office<br />

1 Gordon Street, Elgin IV30 1JQ<br />

Tel: 01343 552699<br />

Fax: 01343 541125<br />

Keith Area Office<br />

26 Mid Street, Keith AB55 5AH<br />

Tel: 01542 886174<br />

Fax: 01542 886710<br />

Forres Area Office<br />

Auchernack, High Street, Forres IV36 1DX<br />

Tel: 01309 694002 (switchboard)<br />

Fax: 01309 694088<br />

14

Social Work – Community Care Teams in Moray<br />

Offices are open 8.45am – 5.00pm Monday <strong>to</strong> Friday.<br />

Buckie<br />

13 Cluny Square, Buckie AB56 1AJ<br />

Tel: 01542 837232<br />

Fax: 01542 837201<br />

Email: buckiecommcare@moray.gov.uk<br />

Elgin – Dr Gray’s Hospital<br />

Dr. Grays Hospital, West Road, Elgin IV30 1SN<br />

Tel: 01343 567476<br />

Email: elgin.areaCC@moray.gov.uk<br />

Elgin, Lossiemouth and Fochabers<br />

Hamil<strong>to</strong>n Drive, Elgin IV30 4NN<br />

Tel: 01343 557020<br />

Fax: 01343 557001<br />

Email: elgin.areaCC@moray.gov.uk<br />

Forres – Leanchoil Hospital<br />

St.Leonards Road, Forres IV36 0QS<br />

Tel: 01309 694000<br />

Fax: 01309 694001<br />

Email: <strong>for</strong>resscommcare@moray.gov.uk<br />

Keith/Speyside<br />

Keith Resource Centre, 26 Mid Street, Keith AB55 3AH<br />

Tel: 01542 886174<br />

Email: keithspeysidecc@moray.gov.uk<br />

Lossiemouth<br />

Moray Coast Medical Practice, Muir<strong>to</strong>n Road, Lossiemouth, IV31 6TU<br />

Tel: 01343 816358<br />

Email: elgin.areaCC@moray.gov.uk<br />

15

Area Social Work Teams (Children <strong>with</strong> Disabilities)<br />

Offices open 8.45am <strong>to</strong> 5.00pm Monday <strong>to</strong> Friday<br />

Emergency Out of Hours 08457 565656<br />

Social Work Team Area School Group<br />

Central Moray Elgin High & Elgin Academy<br />

East Moray Buckie High & Keith Grammar<br />

North Moray Lossiemouth High & Milnes High<br />

West Moray Forres Academy & Speyside High<br />

Central Moray<br />

1 Gordon Street, Elgin, Moray IV30 1JQ<br />

Tel: 01343 557223<br />

Email: centralmoraysw@moray.gov.uk<br />

East Moray<br />

13 Cluny Square, Buckie, Moray AB56 1AJ<br />

Tel: 01542 837221<br />

Email: eastmoraysw@moray.gov.uk<br />

North Moray<br />

1 Gordon Street, Elgin, Moray IV30 1JQ<br />

Tel: 01343 557225<br />

Email: northmoraysw@moray.gov.uk<br />

West Moray<br />

Auchernack, High Street, Forres, Morray IV36 1DX<br />

Tel: 01309 694034<br />

Email: westmoraysw@moray.gov.uk<br />

16

Community Alarm Schemes<br />

The Community Alarm Scheme helps older <strong>people</strong>, <strong>people</strong> <strong>with</strong> <strong>disabilities</strong> and<br />

<strong>people</strong> who are medically at risk, <strong>to</strong> summon help quickly at any time, night or<br />

day.<br />

Aberdeen City Council – Community Alarm Scheme<br />

Kirkgate House, St Nicholas Centre, St Nicholas Street, Aberdeen AB11 1ZQ<br />

Tel: 01224 264234<br />

Fax: 01224 264111<br />

Email: CommunityAlarm@aberdeencity.gov.uk<br />

Aberdeenshire – Community Alarm Scheme<br />

For further in<strong>for</strong>mation and advice on the Community Alarm Scheme please<br />

contact your <strong>local</strong> Social Work Office (page 11 – 13) or your <strong>local</strong> Housing Office<br />

(page 75 – 76).<br />

Moray Lifeline and Telecare (previously known as Community Alarm Scheme)<br />

Tel: 01343 563005<br />

Email: moraylifeline@moray.gov.uk<br />

17

Home Care Services<br />

Aberdeen City – Care at Home Services<br />

Joint Future Service Manager (Provision), Care at Home Service,<br />

Neighbourhood Services, 4 th Level, Kirkgate House, St Nicholas Centre,<br />

St Nicholas Street, Aberdeen AB10 1ZQ<br />

Tel: 01224 264264<br />

Fax: 01224 264224<br />

Aberdeenshire – Home Care/Home Support Services<br />

You can contact your <strong>local</strong> Social Work office (see page 11 – 13) directly <strong>to</strong><br />

access Home Care, Home Support, the Community Alarm Scheme or the Meals<br />

Service.<br />

Central Aberdeenshire (Ellon, Huntly, Inverurie, Westhill)<br />

Gordon House, Blackhall Road, Inverurie AB51 3WA<br />

Tel: 01467 628308<br />

North Aberdeenshire 1 (Banff, Cruden Bay, Mintlaw, Turriff)<br />

Social Work Office, 313 Dawson Court, Turriff AB53 4FP<br />

Tel: 01888 563796<br />

North Aberdeenshire 2 (Fraserburgh, Peterhead)<br />

Jarvis Court, Christian Watt Drive, Fraserburgh AB43 9TF<br />

Tel: 01346 511802<br />

South Aberdeenshire (Aboyne, Banchory, Laurencekirk, Portlethen,<br />

S<strong>to</strong>nehaven)<br />

Day Centre, Port Road, Inverurie AB51 3SP<br />

Tel: 01467 629046<br />

Home Carers work in partnership <strong>with</strong> friends, relatives or other agencies <strong>to</strong><br />

assist <strong>people</strong> maintain their ability <strong>to</strong> live independently <strong>with</strong>in their community by<br />

assisting them in their homes.<br />

18

Moray – Home Care Service<br />

The Moray Council provides support <strong>to</strong> vulnerable <strong>people</strong> living at home. The<br />

service can be accessed through GPs, Community Nursing Staff, hospital ward<br />

staff or by direct application <strong>to</strong> your <strong>local</strong> Moray Council Community Care Office<br />

(please see page 15).<br />

Home Care Manager<br />

Moray Community Health & Social Care Partnership<br />

Spynie Hospital, Elgin IV30 5PW<br />

Tel: 01343 567112<br />

Fax: 01343 567111<br />

Email homecare@moray.gov.uk<br />

Home Care – Private Service Providers (Moray)<br />

Please visit Moray Council Website www.moray.gov.uk<br />

19

Services <strong>for</strong> People <strong>with</strong> Physical Disabilities<br />

Aberdeen Action on Disability Limited<br />

84 Spring Garden, Aberdeen AB25 1GN<br />

Tel: 01224 641355<br />

Fax: 01224 641377<br />

Minicom 01224 641414<br />

Email: office@aad.nildram.co.uk<br />

Website: www.aad.btik.com<br />

Hours Mon – Fri: 10am – 4pm<br />

A user led voluntary organisation which seeks <strong>to</strong> promote equality and integration<br />

<strong>for</strong> <strong>people</strong> <strong>with</strong> physical and sensory <strong>disabilities</strong>.<br />

Aberdeenshire Disability Action<br />

Unit 4, Blackhall Industrial Estate, Inverurie AB51 4FS<br />

Tel: 01467 629909<br />

Fax: 01467 629447<br />

Email: info@aberdeenshiredisabilityaction.org<br />

Website: www.aberdeenshiredisabilityaction.org<br />

Hours Mon – Fri: 10am – 3pm<br />

Offers a range of <strong>services</strong> <strong>for</strong> <strong>people</strong> <strong>with</strong> <strong>disabilities</strong>. These include the Opt In<br />

Centre, which provides activities and a peer support service, and the Disability<br />

In<strong>for</strong>mation Centre, which also has a small display of equipment <strong>for</strong> <strong>people</strong> <strong>with</strong><br />

<strong>disabilities</strong>.<br />

Horizons Rehabilitation Centre<br />

2 Eday Walk, Aberdeen AB15 6LN<br />

Tel: 01224 556873<br />

Fax: 01224 556874<br />

Email: horizons@ifb.co.uk<br />

Website: www.horizonsgrampian.co.uk<br />

Hours Mon – Thu: 8.30am – 4.30pm and Fri: 8.30am – 4pm<br />

The centre provides assessment and therapeutic rehabilitation <strong>for</strong> <strong>people</strong> <strong>with</strong><br />

physical <strong>disabilities</strong>, aged between 16 and 65. The main conditions seen are of a<br />

neurological nature such as head injury, multiple sclerosis, Parkinson’s, stroke<br />

etc, but also include individuals <strong>with</strong> complex physical disability, that is not<br />

neurological in nature. The centre covers Aberdeen City, Aberdeenshire and<br />

20

Moray. Referrals <strong>to</strong> the centre are accepted from professionals in Healthcare and<br />

Social Work (referral must be agreed by the patient’s GP).<br />

Mobility and Rehabilitation Service (MARS)<br />

Woodend Hospital, Eday Road, Aberdeen AB15 6LS<br />

Tel: 01224 556840<br />

Fax: 01224 556842<br />

Hours Mon – Thu: 8.30am – 4.30pm<br />

Fri: 8.30am – 4pm<br />

The Mobility and Rehabilitation Service offers Prosthetic Services (artificial<br />

limbs), Orthotic Services (surgical footwear and adaptations, orthopaedic<br />

appliances, corsets) and provides wheelchairs and special seating <strong>for</strong><br />

wheelchairs. Occupational therapy, physiotherapy and clinical bio­engineering/<br />

technical advice in connection <strong>with</strong> the service are also available.<br />

Referral <strong>to</strong> the Prosthetic Services (Artificial Limbs) is by hospital consultant.<br />

Tel: 01224 556037<br />

Referral <strong>to</strong> the wheelchair service and special seating <strong>for</strong> wheelchairs is by<br />

doc<strong>to</strong>r. Tel: 01224 556841<br />

Referral <strong>to</strong> the Orthotic Services (surgical footwear and adaptations, orthopaedic<br />

appliances, corsets) is by hospital consultant.<br />

Tel: 01224 556843<br />

Stuart Resource Centre<br />

Long Walk Road, Mastrick, Aberdeen AB16 5QQ<br />

Tel: 01224 692777<br />

Email: SRCEnquiries@mssocietyscotland.org.uk<br />

Website: www.ms­aberdeen.org.uk/src<br />

This centre is a contact point <strong>for</strong> <strong>people</strong> <strong>with</strong> multiple sclerosis, their families and<br />

friends. The centre functions primarily as an in<strong>for</strong>mation resource <strong>for</strong> the whole of<br />

<strong>Grampian</strong> and the Highlands and Islands.<br />

21

Moray Disabled (or Independent) Living Centre<br />

Moray Resource Centre, Maisondieu Road, Elgin IV30 1RX<br />

Tel: 01343 551339<br />

Fax: 01343 542014<br />

Email: info.dlc@moray.gov.uk<br />

Hours Mon – Thurs: 8.40am – 5pm<br />

Fri: 8.40am – 4pm<br />

Free and ethical in<strong>for</strong>mation and advice about products <strong>for</strong> disabled or older<br />

<strong>people</strong>. Products can be tried out and other solutions discussed.<br />

Moray Resource Centre<br />

Maisondieu Road, Elgin IV30 1RX<br />

Tel: 01343 551339<br />

Fax: 01343 542014<br />

Textphone: 01343 551376<br />

Email: resource.centre@moray.gov.uk<br />

A day service <strong>for</strong> adults aged over 16 years <strong>with</strong> physical and sensory ability<br />

living in the Moray area<br />

Disabled Go<br />

Website: www.disabledgo.info<br />

DisabledGo provides free detailed access in<strong>for</strong>mation <strong>for</strong> <strong>people</strong> <strong>with</strong> <strong>disabilities</strong><br />

across the UK and Ireland.<br />

Commercial Suppliers/Companies<br />

Able Care Ltd – Aberdeen<br />

115 Loch Street, Aberdeen AB25 1DH<br />

Tel: 01224 636 868<br />

Freephone: 0800 0745 345<br />

Fax: 01224 644 072<br />

Email: ablecare@ablecare.co.uk<br />

Website: http://www.ablecare.co.uk<br />

Hours Mon – Fri: 9am – 5pm and Sat: 9am – 1pm<br />

22

Able Care Ltd – Inverness<br />

Muir<strong>to</strong>wn Locks, Canal Road, Inverness IV3 8NF<br />

Tel: 01463 233900<br />

Freephone: 0800 0745 345<br />

Fax: 01463 715 788<br />

Email: inverness@ablecare.co.uk<br />

Hours Mon – Fri: 9am – 5pm and Sat: 9am – 1pm<br />

Able Care Ltd is a company that supplies a range of daily living aids and also<br />

installs stairlifts and other equipment such as level access showers, ramps, and<br />

overhead hoists. Also hires out equipment such as wheelchairs and mobile hoists<br />

<strong>for</strong> short term basis.<br />

Moray Independent Living Equipment Service (MILES)<br />

Pinefield Crescent, Elgin IV30 6HZ<br />

Tel: 01343 546512<br />

Fax: 01343 569026<br />

Hours Mon­Thu: 8.40am­5pm and Fri: 8.40am­4.30pm<br />

Occupational Therapy S<strong>to</strong>re that sells equipment <strong>for</strong> disabled person and<br />

resident in Moray.<br />

Wheelchair Care Ltd<br />

21 West Road, Greshop Industrial Estate, Forres IV36 2GW<br />

Tel: 01309 676677<br />

Fax: 01309 674479<br />

Email: enquiries@wheelchaircare.co.uk<br />

Website: www.wheelchaircare.co.uk<br />

Hours Mon – Fri: 8.30am – 5pm<br />

Sat: 9AM – 1PM<br />

A family business based in Forres <strong>with</strong> a purpose built workshop and showroom.<br />

23

Occupational Therapy Services<br />

Services are available <strong>to</strong> <strong>people</strong> of all ages who experience difficulties coping<br />

<strong>with</strong> everyday tasks because of disability, physical illness or the ageing process.<br />

Occupational therapy <strong>services</strong> aim <strong>to</strong> enable <strong>people</strong> <strong>to</strong> remain as independent as<br />

possible <strong>with</strong>in their own homes. People can refer themselves <strong>to</strong> these <strong>services</strong>.<br />

Aberdeen City – Community Occupational Therapy<br />

Links Resource Centre, City Hospital, Park Road, Aberdeen AB24 5AU<br />

Tel: 01224 558333<br />

Fax: 01224 558360<br />

Email: OTDuty@aberdeencity.gov.uk<br />

The Duty Occupational Therapist is available:<br />

Mon – Thu: 9am – 12.30pm and 1.30 – 4.30pm<br />

Fri: 9am – 12.30pm and 1.30 – 3.30pm<br />

Aberdeenshire<br />

There are three occupational therapy teams in Aberdeenshire. The staff is based<br />

in social work offices throughout the county. To request an Occupational<br />

Therapist, visit or contact the Social Work office in the area you live in (see page<br />

14­16).<br />

Central & South Aberdeenshire<br />

Tel: 0845 345 6791 (queuing system in operation if busy)<br />

Hours Mon – Fri: 10am – 12.30pm and 1.30pm – 4.00pm<br />

North Aberdeenshire<br />

Banff 01261 813452<br />

Fraserburgh 01346 585092<br />

Central Buchan 01771 613940<br />

Peterhead 01779 484233<br />

Turriff 01888 564117<br />

24

Moray – Occupational Therapy<br />

Health Joint Equipment S<strong>to</strong>re, Pinefield Crescent, Elgin IV30 6HZ<br />

Tel: 01343 559461<br />

Hours Mon – Fri: 9.30­12pm and 1pm – 4pm (answering machine out<strong>with</strong> the<br />

hours)<br />

If you have an enquiry, need advice about equipment or want <strong>to</strong> make a referral.<br />

Shopmobility<br />

Shopmobility is a scheme <strong>to</strong> lend out powered and manual wheelchairs and<br />

scooters <strong>for</strong> travel around Aberdeen and Elgin city centres. For all ages <strong>with</strong> a<br />

temporary or permanent disability.<br />

Although a free service, any donation at time of hire is welcome. It is<br />

recommended that <strong>people</strong> book this service. If a volunteer escort is needed,<br />

booking is essential.<br />

Aberdeen<br />

Flourmill Lane Car Park, Aberdeen AB10 1AJ<br />

(opposite the back entrance <strong>to</strong> Marks & Spencer)<br />

Tel: 01224 630009<br />

Fax: 01224 640741<br />

Hours Tue/Wed: 10am – 5pm<br />

Thu: 10am – 7pm<br />

Fri: 8.30am – 4pm<br />

Sat: 8.30am – 1pm<br />

Moray (Shopmobility Moray Limited)<br />

59 High Street, Elgin IV30 1EE<br />

Tel/Fax: 01343 552528<br />

Email: shopmobilitymoray@tiscali.co.uk<br />

Website: www.shopmobilitymoray.co.uk<br />

Hours Mon – Fri: 10am – 4pm<br />

Sat: (May – September and in December up <strong>to</strong> Christmas): 12 – 4pm<br />

25

Services <strong>for</strong> People <strong>with</strong> Speech and Language Problems<br />

Speech and Language Therapists work in hospitals, care homes, health centres,<br />

a patient’s own home, nurseries, schools, further education establishments, day<br />

centres and rehabilitation centres. Referral is through a GP, health visi<strong>to</strong>r, social<br />

work, education or hospital staff.<br />

Aberdeen<br />

Airyhall Health Clinic<br />

Springfield Road, Aberdeen AB15 7RF<br />

Tel: 01224 310582<br />

Fax: 01224 556991<br />

Hours Mon – Fri: 8.30am – 5pm<br />

Speech and Language Therapy Service – City Team<br />

City Hospital, Park Road, Aberdeen AB24 5AU<br />

Tel: 01224 558340<br />

Aberdeenshire<br />

Speech and Language Therapy Service (South Team)<br />

Units 12 & 13, The Green, Berrymuir Road, Portlethen AB12 4UN<br />

Tel: 01224 785070<br />

Speech and Language Therapy Service (Central Team)<br />

Admin Block, Inverurie Hospital, Inverurie AB51 3UL<br />

Tel: 01467 672731<br />

Speech and Language Therapy Service (North Team)<br />

88 King Street, Peterhead AB42 1UH<br />

Tel: 01779 499951<br />

Speech and Language Therapy Service (North Team)<br />

Lochpots Rd, Fraserburgh AB43 9NH<br />

Tel: 01346 513151<br />

(Speech & Language therapy is also available in the following hospitals –<br />

Inverurie, Fraserburgh, Chalmers Hospital, Aboyne, Kincardine Community<br />

Hospital)<br />

26

Moray<br />

Department of Speech and Language Therapy<br />

Spynie Hospital, Duffus Road, Elgin IV30 5PW<br />

Tel: 01343 567161<br />

Hours Mon – Fri: 8.45pm – 5.15pm<br />

Speech and Language Therapy Service (Learning Disability)<br />

Highfield House, Northfield Terrace, Elgin IV30 1NE<br />

Tel: 01343 562111<br />

Central Support Services – Language Support/Early Years Service<br />

Beechbrae Education Centre, Duffus Road, Elgin IV30 4NP<br />

Tel: 01343 557921<br />

Fax: 01343 557935<br />

27

Services <strong>for</strong> Children <strong>with</strong> Disabilities<br />

<strong>NHS</strong> <strong>Grampian</strong> Combined Child Health Service<br />

Aberdeen<br />

Occupational Therapy Department<br />

Royal Aberdeen Children’s Hospital, Aberdeen AB25 2ZG<br />

Tel: 01224 550593<br />

Raeden Centre<br />

Mids<strong>to</strong>cket Road, Aberdeen AB15 5PD<br />

Tel: 01224 321381<br />

Aberdeenshire<br />

Banff & Buchan Child Development Team<br />

Hicrest Health Clinic, Fraserburgh AB43 9NB<br />

Tel: 01346 585143<br />

Gordon Child Development Team<br />

5 Constitution Street, Inverurie AB51 4SQ<br />

Tel: 01467 620732<br />

Kincardine & Deeside Child Development Team<br />

Kincardine Community Hospital, Kirk<strong>to</strong>n Road, S<strong>to</strong>nehaven AB 39 2NJ<br />

Tel: 01569 792028<br />

Moray<br />

Moray Community Child Health<br />

Dr Gray’s Hospital, Elgin IV30 1SN<br />

Tel: 01343 567010 <strong>to</strong> 15<br />

28

Aberdeen City Council – Children <strong>with</strong> Disabilities Team<br />

Mastrick Office, Greenfern Road, Aberdeen AB16 6TR<br />

Tel: 01224 690404<br />

Fax: 01224 694633<br />

Email: ChDisab@aberdeencity.gov.uk<br />

Aberdeenshire Council – Children <strong>with</strong> Disabilities Integrated Team<br />

Seafield House, 37 Castle Street, Banff AB45 1FQ<br />

Referral can be made <strong>to</strong> the Children <strong>with</strong> Disabilities Integrated team or your<br />

<strong>local</strong> Social Work office (see page 11 – 13).<br />

Banchory 01330 824991 Inverurie 01467 625555<br />

Banff 01261 818097 Kemnay 01467 625555<br />

Fraserburgh 01346 513281 Huntly 01466 799600<br />

Central Buchan 01771 638200 S<strong>to</strong>nehaven 01569 763800<br />

Peterhead 01779 477333 Portlethen 01224 783880<br />

Ellon 01358 720033 Turriff 01888 569260<br />

Moray Council – Children <strong>with</strong> Disabilities<br />

Please contact Area Social Work Teams (Children <strong>with</strong> Disabilities) on page 16.<br />

29

Aberdeen Children’s Society<br />

Please see VSA on page 52.<br />

Aberlour Child Care Trust<br />

36 Park Terrace, Stirling FK8 2JR<br />

Tel: 01786 450335<br />

Fax: 01786 473238<br />

Email: enquiries@aberlour.org.uk<br />

Website: www.aberlour.org.uk<br />

The Trust is a voluntary organisation providing care <strong>for</strong> children and young<br />

<strong>people</strong> <strong>with</strong> special needs in a number of small residential units in Aberdeen and<br />

Elgin.<br />

Aberdeen<br />

ADAPT Adapt Outreach<br />

Silverburn Lodge<br />

Claymore Drive, Aberdeen<br />

Science and Energy Park,<br />

Bridge of Don, Aberdeen AB23<br />

8GD<br />

Hope<strong>to</strong>un<br />

Court<br />

ADAPT Residential Short<br />

Breaks Seaview<br />

1 Seaview Road, Bridge of<br />

Don, Aberdeen AB23 8JL<br />

10 Hope<strong>to</strong>un Court, Bucksburn,<br />

Aberdeen AB2 9QS<br />

Kaimhill 31 Auchinyell Road, Garthdee,<br />

Aberdeen AB10 7DU<br />

Primrosehill<br />

Family<br />

Centre<br />

8 Sunnybank Road, Aberdeen<br />

AB24 3NG<br />

30<br />

Tel 01224 443803<br />

Fax 01224 824829<br />

Email<br />

stuart.lindsay@aberlour.org.uk<br />

Tel 01224 827158<br />

Fax 01224 824829<br />

Tel 01224 714210<br />

Email<br />

hope<strong>to</strong>uncourt@aberlour.org.uk<br />

Tel 01224 208324<br />

Email kaimhill@aberlour.org.uk<br />

Tel 01224 483381<br />

Fax 01224 493805<br />

Email<br />

primrosehill@aberlour.org.uk

Options Aberdeenshire<br />

Silverburn Lodge<br />

Claymore Drive, Aberdeen Science and Energy Park, Bridge of Don, Aberdeen<br />

AB23 8GD<br />

Tel 01224 443805<br />

Moray<br />

Alba Place<br />

(Elgin)<br />

Moray<br />

Housing<br />

Support<br />

(Elgin)<br />

Community<br />

Team<br />

Moray<br />

Options<br />

(Elgin)<br />

6 Alba Place, Bishopmill, Elgin,<br />

Moray IV30 4JN<br />

Covesea Road Service<br />

14 Covesea Road, Bishopmill,<br />

Elgin, Moray IV30 4JX<br />

2a Commerce Street, Elgin,<br />

Moray IV30 1BS<br />

6 Alba Place, Bishopmill, Elgin<br />

IV30 1QT<br />

31<br />

Tel 01343 542301<br />

Fax 01343 540507<br />

Tel 01343 552183<br />

Fax 01343 555239<br />

Email<br />

covesearoad@aberlour.org.uk<br />

Tel 01343 541361<br />

Fax 01343 555239<br />

Email 2astaff@aberlour.org.uk<br />

Tel 01343 541109<br />

Fax 01343 540507<br />

Email<br />

morayoptions@aberlour.org.uk<br />

Autism Outreach Team – Aberdeen City<br />

Beechwood School, Heatherwick Road, Kincorth, Aberdeen AB12 5ST<br />

Tel: 01224 238753<br />

The team provides an outreach service <strong>to</strong> support pupils (pre­school <strong>to</strong><br />

secondary 6) <strong>with</strong> Autistic Spectrum Disorder in their educational setting.<br />

Referrals are through the Educational Psychology Service.<br />

Cancer Link Aberdeen and North (CLAN)<br />

Caroline Place, Aberdeen AB25 2TH<br />

Tel: 01224 647000<br />

Fax: 01224 640802<br />

There is a Children’s Group (<strong>for</strong> children affected by cancer) that meets monthly,<br />

1 – 3pm on a Saturday, <strong>for</strong> a range of activities. For more details contact Eileen<br />

Wheeler on 01224 651033.

Educational Psychology Services<br />

Referral <strong>to</strong> Educational Psychology Services can be from the family or through a<br />

school.<br />

Aberdeen City – Educational Psychology Services<br />

Summerhill Centre, Stronsay Drive, Aberdeen AB15 6JA<br />

Tel: 01224 346038<br />

Fax: 01224 346037<br />

Acts as a central point <strong>for</strong> enquires relating <strong>to</strong> special needs units, bases and<br />

schools in Aberdeen City.<br />

Aberdeenshire – Educational Psychology Service<br />

Aberdeenshire Council, Woodhill House, Westburn Road, Aberdeen AB16 5GB<br />

Tel: 01224 664272<br />

Fax: 01224 664615<br />

Email: eps@aberdeenshire.gov.uk<br />

North Team<br />

Dover Lodge, 117 Charlotte Street, Fraserburgh AB43 9LS<br />

Tel: 01346 515303<br />

Fax: 01346 512377<br />

Email: fraserburgh.psych@aberdeenshire.gov.uk<br />

Buchan Education Office<br />

16 Prince Street, Peterhead AB42 1PT<br />

Tel: 01779 473269<br />

Fax 01779 470390<br />

Email: peterhead.psych@aberdeenshire.gov.uk<br />

The Lodge<br />

Berrymuir Road, Macduff AB44 1PT<br />

Tel: 01261 831233<br />

Fax: 01261 831235<br />

Email: macduff.psych@aberdeenshire.gov.uk<br />

32

Central Team<br />

Educational Psychology Service, Craigearn Business Park, Morrison Way,<br />

Kin<strong>to</strong>re AB51 0TH<br />

Tel: 01467 634759<br />

Fax: 01467 634698<br />

Email: inverurie.psych@aberdeenshire.gov.uk<br />

South Team<br />

Educational Psychology Service, 52 Cameron Street, S<strong>to</strong>nehaven AB39 2HE<br />

Tel: 01569 764110<br />

Fax: 01569 764133<br />

Email: s<strong>to</strong>nehaven.psych@aberdeenshire.gov.uk<br />

Moray – Educational Psychology Service<br />

Beechbrae Education Centre, Duffus Road, Elgin IV30 4NP<br />

Tel: 01343 550999<br />

Fax 01343 557933<br />

Email: educ_psychology@moray.gov.uk<br />

Individual assessment and advice and support <strong>for</strong> parents.<br />

Linn Moor School<br />

Peterculter, Aberdeen AB14 0PJ<br />

Tel: 01224 732246<br />

Fax: 01224 735261<br />

Email: linn.moor.school@vsa.org.uk<br />

Website: www.linnmoorschool.co.uk<br />

Linn Moor School is part of Voluntary Service Aberdeen (VSA) and caters <strong>for</strong><br />

children <strong>with</strong> severe learning <strong>disabilities</strong>, autism and associated emotional and<br />

behavioural problems. Referral is through <strong>local</strong> authority education or social work<br />

departments.<br />

33

Services <strong>for</strong> People <strong>with</strong> Eye Sight Problems or Blindness<br />

School Children Services<br />

Aberdeen – Education Services<br />

Vision Support Service, Newhills School, Wagley Parade, Bucksburn, Aberdeen<br />

AB21 9UB<br />

Tel: 01224 715648<br />

Fax: 01224 714957<br />

Email: enquiries@vip­newhills.aberdeen.sch.uk<br />

The service is based <strong>with</strong>in Newhills School. However <strong>with</strong> support, most visually<br />

impaired children are able <strong>to</strong> attend their <strong>local</strong> primary or secondary school.<br />

Specialist teachers visit homes and schools where children have been identified<br />

as requiring help.<br />

Aberdeenshire – Educational Services<br />

Aberdeenshire Educational Service <strong>for</strong> Visually Impaired Children,<br />

Sensory Support Service, Westhill Academy, Hay’s Way, Westhill,<br />

Aberdeenshire AB32 6XZ<br />

Tel: 01224 744786<br />

Fax: 01224 743568<br />

Email: sensorysupportservice.education@aberdeenshire.gov.uk<br />

Most blind or partially sighted children in Aberdeenshire attend their <strong>local</strong> primary<br />

or secondary school. The Education Authority employs a team of peripatetic<br />

teachers <strong>for</strong> visually impaired children who visit schools and homes where<br />

children have been identified as requiring their help.<br />

Moray – Educational Services<br />

Central Support Services – Sensory Impairment Services, Beechbrae Education<br />

Centre, Duffus Road, Elgin IV30 4NP<br />

Tel: 01343 557921<br />

Fax: 01343 557935<br />

Most blind or partially sighted children in Moray attend their <strong>local</strong> primary or<br />

secondary school. The Education Authority employs two experienced teachers<br />

<strong>for</strong> visually impaired children who visit schools and homes where children have<br />

been identified as requiring their help.<br />

34

Adult/General Services<br />

<strong>Grampian</strong> Society <strong>for</strong> the Blind<br />

21 John Street, Aberdeen AB25 1BT<br />

Tel: 0845 27 12345<br />

Fax: 01224 620122<br />

Email: info@grampianblind.org<br />

Website: www.grampianblind.org<br />

Hours Mon – Fri: 9 am – 4pm<br />

<strong>Grampian</strong> Society <strong>for</strong> the Blind<br />

35 Moray Street, Elgin IV30 1JH<br />

Tel: 0845 27 12345<br />

Fax: 01343 552800<br />

Email: moray@grampianblind.org<br />

Hours Mon – Fri: 10am – 1pm<br />

Offers a social work and rehabilitation service <strong>to</strong> <strong>people</strong> <strong>with</strong> a serious sight loss<br />

<strong>with</strong>in Aberdeen, Aberdeenshire and Moray.<br />

35

Services <strong>for</strong> People <strong>with</strong> Hearing Problems or Deafness<br />

Children Services<br />

Aberdeen City – Hearing Support Service<br />

Aberdeen School <strong>for</strong> Deaf, Sunnybank School, Sunnybank Road, Aberdeen<br />

AB24 3NJ<br />

Tel: 01224 261722<br />

Fax: 01224 261723<br />

Email: enquiries@school<strong>for</strong>deaf.aberdeen.sch.uk<br />

The Hearing Support Service provides educational support <strong>for</strong> hearing impaired<br />

children and young <strong>people</strong>.<br />

Aberdeenshire Council<br />

Sensory Support Service, Westhill Academy, Hay’s Way, Westhill,<br />

Aberdeenshire AB32 6XZ<br />

Tel: 01224 744786<br />

Fax: 01224 743568<br />

Email: sensorysupportservice.education@aberdeenshire.gov.uk<br />

Provides educational support <strong>for</strong> hearing impaired children and young <strong>people</strong>.<br />

Moray Council (Contact Educational Services on page 34)<br />

Adult/General Services<br />

Aberdeen – Hearing Aid and Audiology Clinics<br />

Woolmanhill Hospital, Skene Street, Aberdeen AB25 1LD<br />

Tel: 0845 456 6000 ext: 55440<br />

Tel: 01224 555440<br />

Aberdeen and North East Deaf Society (ANEDS) – <strong>services</strong> in Aberdeen<br />

City & Aberdeenshire<br />

13 Smithfield Road, Aberdeen AB24 4NR<br />

Tel: 01224 494566<br />

Minicom: 01224 495675<br />

Fax: 01224 483894<br />

Email: info@aneds.org.uk<br />

Website: www.aberdeennedeaf.org.uk<br />

36

Interpreter service:<br />

Tel: 01224 494566<br />

Minicom: 01224 481414<br />

Fax: 01224 494661<br />

Email: aneds.interpret@btconnect.com<br />

Aberdeen and North East Deaf Society (<strong>services</strong> in Moray)<br />

28 Institution Road, Elgin IV30 1QT<br />

Tel: 01343 556580<br />

Fax: 01343 547651<br />

Minicom: 01343 556581<br />

Email: aneds.elginoffice@b<strong>to</strong>penworld.com<br />

Website: www.aberdeennedeaf.org.uk<br />

Moray – Hearing Aid and Audiology Clinics<br />

Dr. Gray’s Hospital, West Road, Elgin IV30 1SN<br />

Tel: 0845 456 6000 ext: 77387<br />

Tel: 01343 543131 ext: 77387<br />

Referral is through your GP or hospital doc<strong>to</strong>r.<br />

37

Services <strong>for</strong> People <strong>with</strong> Mental Health Problems<br />

Aberdeen<br />

Royal Cornhill Hospital<br />

Cornhill Road, Aberdeen AB25 2ZH<br />

Tel: 0845 456 6000<br />

Website: www.nhsgrampian.org and click on Royal Cornhill Hospital<br />

Full range of general and specialist mental health <strong>services</strong> are provided in in­<br />

patient, day patient and out­patient settings. Services are delivered through three<br />

Direc<strong>to</strong>rates:<br />

Specialisms Direc<strong>to</strong>rate (Easting disorders, psychotherapy, rehabilitation,<br />

substance misuse <strong>services</strong>).<br />

Adult Mental Health Direc<strong>to</strong>rate<br />

Old Age Psychiatry Direc<strong>to</strong>rate<br />

The <strong>services</strong> cover Aberdeen, Aberdeenshire, Moray, Orkney and Shetland.<br />

Referral needs <strong>to</strong> be through healthcare professionals.<br />

Child and Family Mental Health Services – <strong>NHS</strong> <strong>Grampian</strong><br />

Lower Ground Floor, Royal Aberdeen Children’s Hospital, Westburn Road,<br />

Aberdeen AB25 2ZG<br />

Tel: 0845 456 6000 Ext: 50139<br />

Fax: 01224 550134<br />

Website: www.nhsgrampian.org then click on Royal Aberdeen Children’s<br />

Hospital.<br />

Child and Family Mental Health Services offer help <strong>for</strong> children and young <strong>people</strong><br />

<strong>with</strong> serious mental health disorders and their families. Referral is by healthcare<br />

professional, Education Psychology, or Social Work.<br />

Community Carers Scheme – Aberdeen<br />

Adult Mental Health Social Work Team, Aberdeen City Council, Block A,<br />

Clerkseat Building, Royal Cornhill Hospital, Aberdeen AB25 2ZH<br />

Tel: 01224 557734<br />

Fax: 01224 557730<br />

38

Aberdeen Social Enterprises<br />

(Part of the Scottish Charity Turning Point Scotland)<br />

Tel: 01224 575196<br />

It provides work experience and real work opportunities <strong>for</strong> <strong>people</strong>. There are five<br />

distinct enterprises and accepts referrals from the Employment Support Team<br />

(operated by Momentum), Job Centre Plus (Disability Employment Advisers),<br />

New Deal 25+ programme, Aberdeenshire Social Work Employment workers and<br />

self­referral.<br />

Community Learning Healthy Minds<br />

Hil<strong>to</strong>n Centre, Hil<strong>to</strong>n Avenue, Hil<strong>to</strong>n, Aberdeen AB24 4RE<br />

Tel: 01224 489458<br />

Fax: 01224 276023<br />

Hours: Mon – Fri: 9.30am – 4.30pm<br />

Pillar Aberdeen<br />

20 Back Wynd, Aberdeen AB12 2JP<br />

Tel: 01224 621266<br />

Fax: 01224 621206<br />

Email: info@pillaraberdeen.co.uk<br />

Website: www.pillaraberdeen.co.uk<br />

Reach Out Project – Workers’ Educational Association (WEA)<br />

163 King Street, Aberdeen AB24 5AE<br />

Tel: 01224 640811<br />

Email: reachout@weascotland.org.uk<br />

Website: www.weareachout.org.uk<br />

Hours Mon – Fri: 9am – 4.30pm<br />

Reach Out Project is an innovative educational project <strong>for</strong> unemployed <strong>people</strong>,<br />

including those <strong>with</strong> learning difficulties or mental health problems, resident in<br />

Aberdeen City.<br />

39

Mental Health Aberdeen (MHA)<br />

1 Al<strong>for</strong>d Place, Aberdeen AB10 1YD<br />

Tel/Fax: 01224 590510<br />

Website: www.mha.uk.net<br />

Mental Health Aberdeen provides support <strong>services</strong> <strong>for</strong> <strong>people</strong> <strong>with</strong> mental health<br />

problems and educates <strong>people</strong> about mental health issues in Aberdeen and<br />

Aberdeenshire.<br />

Aberdeenshire<br />

Aberdeenshire Council provides <strong>services</strong> <strong>for</strong> <strong>people</strong> <strong>with</strong> mental health problems.<br />

Please contact your <strong>local</strong> social work office on page 11 – 13.<br />

Community Dementia Team<br />

The service aims <strong>to</strong> ensure that <strong>people</strong> <strong>with</strong> dementia and those who care <strong>for</strong><br />

them receive <strong>services</strong> which are co­ordinated <strong>to</strong> meet their needs and help <strong>to</strong><br />

maintain their quality of life at a high level. Open referral if a diagnosis of<br />

dementia has been made.<br />

Inverurie<br />

Staff Home, Inverurie Hospital, Upperboat Road, Inverurie AB51 3UL<br />

Tel: 01467 624337<br />

Fax: 01467 629426<br />

Hours: Mon – Thu: 9am – 5pm<br />

Fri: 9am – 4pm<br />

This team is the contact <strong>for</strong> <strong>people</strong> registered <strong>with</strong> the following GP Practices:<br />

Ellon, Inverurie, Kemnay, Methlick, Newmachar, Oldmeldrum, Pitmedden,<br />

Tarves, Westhill<br />

Huntly<br />

25 Gordon Street, Huntly AB54 8AN<br />

Tel: 01466 794488<br />

Fax: 01466 794624<br />

Hours: Mon – Thu: 9am – 5pm<br />

Fri: 9am – 4pm<br />

This team is the contact <strong>for</strong> <strong>people</strong> registered <strong>with</strong> the following GP Practices:<br />

Al<strong>for</strong>d, Huntly, Insch, Rhynie, Strathdon.<br />

40

Moray<br />

Horizons Drop In Centre – Moray Anchor Projects<br />

10 Duffus Road, Bishopmill, Elgin IV30 4NP<br />

Tel: 01343 545232<br />

Fax: 01343 551509<br />

Email: horizons@dsl.pipex.com<br />

Website: www.morayanchorprojects.co.uk<br />

Hours Mon: 11am – 4pm<br />

Wed: 4pm – 8.30pm<br />

Thu & Fri: 10am – 4pm<br />

Sun: 12.30pm – 4pm<br />

Horizons is a voluntary organisation <strong>for</strong> adults, aged 18 and over, experiencing or<br />

recovering from mental health problems. For self referral the signature of a<br />

healthcare professional is required on the referral <strong>for</strong>m.<br />

41

Community Mental Health Teams<br />

Referrals <strong>to</strong> Community Mental Health Teams are through GPs.<br />

Aberdeen – Community (Adult) Mental Health Team<br />

Block A, Clerkseat Building, Royal Cornhill Hospital, Aberdeen AB25 2ZH<br />

Tel: 01224 557734<br />

Fax: 01224 557730<br />

Email: cornhill@aberdeencity.gov.uk<br />

The Community Mental Health Team provides support and guidance <strong>to</strong> <strong>people</strong><br />

<strong>with</strong> severe and enduring mental illness and neurosis. This includes <strong>people</strong> <strong>with</strong><br />

a dual diagnosis, such as mental illness and substance misuse (drug/alcohol).<br />

Aberdeenshire – Community Mental Health Team<br />

Kincardine & Mearns and Marr<br />

Baden<strong>to</strong>y Business Centre, Baden<strong>to</strong>y Industrial Estate, Baden<strong>to</strong>y Crescent,<br />

Portlethen, Aberdeenshire AB12 4YD<br />

Tel: 01224 784877<br />

Fax: 01224 782928<br />

Supports <strong>people</strong> <strong>with</strong> mental health problems living in the Portlethen,<br />

S<strong>to</strong>nehaven and Mearns area, aligned <strong>to</strong> GP practices in Auchenblae, Banchory,<br />

Inverbervie, Laurencekirk, and S<strong>to</strong>nehaven.<br />

Banchory<br />

Social Work Office, 45 Station Road, Banchory AB31 5XZ<br />

Tel: 01330 824991<br />

Fax: 01330 825176<br />

Supports <strong>people</strong> <strong>with</strong> mental health problems in Deeside aligned <strong>to</strong> GP practices<br />

in Ballater, Banchory, Braemar, Tarland and Torphin.<br />

42

Formantine & Garioch<br />

1 st floor 1a, George Square, Inverurie, Aberdeenshire AB51 3XX<br />

Tel: 01467 629381<br />

Fax: 01467 625474<br />

Covers Al<strong>for</strong>d, Ellon, Hat<strong>to</strong>n, Huntly, Insch, Inverurie, Kemnay, Mintlaw,<br />

Oldmeldrum, Rhynie, Strathdon, Tarves, Westhill.<br />

Ellon<br />

59 Station Road, Ellon AB41 9AR<br />

Tel: 01358 723983<br />

Fax: 01358 725442<br />

Moray Community Mental Health Team<br />

Mental Health Services (<strong>NHS</strong> <strong>Grampian</strong>)<br />

Pluscarden Clinic, Dr Grays Hospital, West Road, Elgin, IV30 1SN<br />

Tel: 0845 456 6000 (main switchboard) or 01343 567247<br />

43

Services <strong>for</strong> People <strong>with</strong> Learning Disabilities<br />

Aberdeen – Community Learning Disability Team<br />

City Hospital, Park Road, Aberdeen AB24 5AU<br />

Tel: 01224 558340<br />

Fax: 01224 558310<br />

Hours Mon – Fri: 8.30am – 5pm<br />

Fri 8.30am – 4.30pm<br />

This is a specialised service <strong>for</strong> adults <strong>with</strong> learning disability, jointly provided by<br />

Aberdeen City Council and <strong>NHS</strong> <strong>Grampian</strong>. The service also gives support <strong>to</strong><br />

families and carers. The service is provided in day centres, health centres and<br />

the client’s own home. Referral <strong>to</strong> the team is through a GP, doc<strong>to</strong>r or social<br />

worker.<br />

Aberdeenshire – Community Learning Disability Teams<br />

The Gate House<br />

Inverurie Hospital, Upperboat Road, Inverurie AB51 3UL<br />

Tel: 01467 672780<br />

Unit 12/13, The Green<br />

Berrymuir Road, Portlethen AB12 4UN<br />

Tel: 01224 785070<br />

Old Market Place, Banff AB45 1GE<br />

Tel: 01261 818126<br />

Fax: 01261 818124<br />

Aberdeenshire Council provides a Social Work and Care Management service <strong>to</strong><br />

adults <strong>with</strong> learning <strong>disabilities</strong> and their families, enabling access <strong>to</strong> a range of<br />

<strong>services</strong>. Members of the public can make direct contact.<br />

Moray – Community Learning Disability Team<br />

Highfield House, Northfield Terrace, Elgin IV30 1NE<br />

Tel: 01343 562111<br />

Fax: 01343 562110<br />

Hours Mon – Fri: 8.30 am – 5pm<br />

Offers support <strong>to</strong> <strong>people</strong> <strong>with</strong> a learning disability, their parents and carers, and<br />

<strong>to</strong> voluntary and professional groups dealing <strong>with</strong> <strong>people</strong> who have a learning<br />

44

disability. Referral is usually by GP but members of the public can phone the<br />

team <strong>for</strong> advice.<br />

Archway (Respite Care and Housing) Ltd<br />

71 Westburn Road, Aberdeen AB25 2SH<br />

Tel: 01224 643327<br />

Fax: 01224 658351<br />

Email: admin@archway.org.uk<br />

Website: www.archway.org.uk<br />

ENABLE Scotland<br />

ENABLE Scotland is committed <strong>to</strong> improving opportunities <strong>for</strong> <strong>people</strong> <strong>with</strong><br />

learning <strong>disabilities</strong> and their. Please phone the national office of ENABLE<br />

Scotland <strong>to</strong> find out contact details of <strong>local</strong> groups in Aberdeen, Aberdeenshire<br />

and Moray.<br />

Tel: 0141 226 4541<br />

Email: enable@enable.org.uk<br />

Website: www.enable.org.uk<br />

PAMIS (Promoting a More Inclusive Society)<br />

Unit 5, Baden<strong>to</strong>y Business Centre, Baden<strong>to</strong>y Crescent, Portlethen,<br />

Aberdeenshire AB12 4YD<br />

Tel: 01224 784456<br />

Fax: 01224 784456<br />

Email: jenny.pamis@btconnect.com<br />

Website: www.dundee.ac.uk/pamis<br />

Hours Mon – Fri: 9am – 5pm<br />

PAMIS co­ordinates support and work <strong>for</strong> families, carers and interested<br />

professionals, <strong>to</strong> try <strong>to</strong> ensure that each child or adult <strong>with</strong> profound and multiple<br />

learning <strong>disabilities</strong> has the best opportunities <strong>for</strong> choice, inclusion and quality of<br />

life. Families, social workers and healthcare professionals can make direct<br />

contact.<br />

45

Sense Scotland<br />

The Gatehouse, Quarry Road, Northfield, Aberdeen AB16 5UU<br />

Tel: 01224 695510<br />

Fax: 01224 789945<br />

Email: Aberdeen@sensescotland.org.uk<br />

Hours Mon – Fri: 9am – 5pm<br />

Sense Scotland works <strong>with</strong> children and adults who have complex<br />

communication support needs because of deaf­blindness, sensory impairment,<br />

learning or physical disability.<br />

Aberdeenshire Day Care Services<br />

Day care and adult resource <strong>services</strong> <strong>for</strong> <strong>people</strong> <strong>with</strong> learning <strong>disabilities</strong> are<br />

available in Aberdeenshire. Please contact your social work area office <strong>for</strong><br />

in<strong>for</strong>mation on what is available (see pages 11 – 13).<br />

Moray Community Care – Day Centres<br />

Cedarwood<br />

Edgar Road, Elgin IV30 6YQ<br />

Tel: 01343 542023<br />

Email: cedarwood@moray.gov.uk<br />

A day service <strong>for</strong> adults <strong>with</strong> learning disability <strong>with</strong>in the Elgin area. Referral <strong>for</strong><br />

day service can be initiated from various sources i.e. GP, Social Work,<br />

School/College, Psychologist etc but eventually all referrals will be processed<br />

through Community Care Officers/Local Area Co­ordina<strong>to</strong>rs, who will carry out an<br />

assessment of the individual’s needs.<br />

Keith Resource Centre<br />

26 Mid Street, Keith AB56 5AH<br />

Tel: 01542 885104<br />

Email: keithresourcecentre@moray.gov.uk<br />

Hours Mon – Fri: 9am – 4pm<br />

Registered Day Service <strong>for</strong> adults <strong>with</strong> Learning Difficulties. Access <strong>to</strong> the service<br />

either through your Care Manager or by contacting the Centre Manager.<br />

46

Towerview<br />

Old Market Buildings, Leys Road, Forres IV36 1DS<br />

Tel 01309 675586<br />

Email: <strong>to</strong>werview@moray.gov.uk<br />

Hours Mon­Fri: 8.45am – 4pm<br />

A day centre in Forres <strong>for</strong> adults <strong>with</strong> learning disability. For more in<strong>for</strong>mation<br />

about accessing the service, please telephone 01309 696881.<br />

Corners<strong>to</strong>ne Community Care<br />

All general enquiries: enquiries@corners<strong>to</strong>ne.org.uk<br />

Website: www.corners<strong>to</strong>ne.org.uk<br />

Aberdeen<br />

Atholl House, 86­88 Guild Street, Aberdeen AB11 6LT<br />

Tel: 01224 256000<br />

Fax: 01224 213105<br />

Corners<strong>to</strong>ne – respite care<br />

See page 49<br />

North Aberdeenshire<br />

12 Burnside Business Centre, Burnside Road, Peterhead AB42 3AW<br />

Tel: 01779 822064<br />

Fax: 01779 822001<br />

South Aberdeenshire<br />

Unit 6, Arduthie Business Centre, Kirk<strong>to</strong>n Road, S<strong>to</strong>nehaven AB39 2NQ<br />

Tel: 01569 760976<br />

Fax: 01569 760976<br />

Moray<br />

Slioch, 3 South Street, Fochabers, Moray IV32 7ED<br />

Tel: 01343 821625<br />

Fax: 01343 821625<br />

47

Services <strong>for</strong> People <strong>with</strong> Medical Problems<br />

Aberdeen Laryngec<strong>to</strong>my Club<br />

Speech and Language Therapy Department, Aberdeen Royal Infirmary,<br />

Foresterhill, Aberdeen AB25 2ZN<br />

Tel: 01224 553143<br />

Website: www.cancerbackup.org.uk<br />

Age Concern<br />

Office 4, Granitehill Enterprise Centre, Granitehill Road, Aberdeen AB16 7AX<br />

Tel: 01224 698405<br />

Website: www.ageconcernscotland.org.uk<br />

Alzheimer Scotland<br />

Helpline: 0808 808 3000<br />

Aberdeen City Services<br />

492 Union Street, Aberdeen AB10 1TS<br />

Tel: 01224 644077<br />

Email: aberdeencityproject@alzscot.org<br />

North Aberdeenshire<br />

Campbell Hospital, Park Crescent, Portsoy AB45 2TR<br />

Tel: 01261 842029<br />

Email: NASBanff@alzscot.org<br />

North Aberdeenshire Services – Peterhead<br />

53 Windmill Street, Peterhead AB42 6UE<br />

Tel: 01779 484209<br />

Fax: 01779 474961<br />

Email: NASPeterhead@alzscot.org<br />

South Aberdeenshire Services – S<strong>to</strong>nehaven<br />

Arduthie Lodge, Kirk<strong>to</strong>n Road, S<strong>to</strong>nehaven AB39 2QJ<br />

Tel: 01569 792068<br />

Fax: 01569 792059<br />

Email: SouthAberdeenshireServices@Alzscot.org<br />

South Aberdeenshire Services – Banchory<br />

Suite 3, Carl<strong>to</strong>n House, 32/36 High Street, Banchory AB31 5FR<br />

Tel: 01330 824486<br />

Email: DeesideServices@alzscot.org<br />

48

Moray Services<br />

Unit 8, Elgin Business Centre, Maisondieu Road, Elgin IV30 1QP<br />

Tel/Fax: 01343 552080<br />

Elgin Branch<br />

Tel: 01343 813987<br />

Aberdeen Dementia Carers<br />

Please contact Alzheimer Scotland in Aberdeen on page 48.<br />

Positive Dementia Group<br />

Open <strong>to</strong> Aberdeen and Aberdeenshire residents. Please contact Alzheimer<br />

Scotland on Tel: 01224 644083.<br />

Cancer Link Aberdeen and North (CLAN)<br />

Caroline Place, Aberdeen AB25 2TH<br />

Tel: 01224 647000<br />

Fax: 01224 640802<br />

Email: enquiries@ clanhouse.org<br />

Website: www.clanhouse.org<br />

Clan is an independent charity <strong>for</strong> anyone affected by any type of cancer at any<br />

time from diagnosis onwards.<br />

Chest, Heart and Stroke Scotland<br />

Aberdeen Local Group<br />

North Tel: 01224 649329<br />

South Tel: 01224 749532<br />

Website: www.chss.org.uk<br />

Corners<strong>to</strong>ne – respite care<br />

Corners<strong>to</strong>ne Community Care, Suite 1A, Exchange House 28, Exchange Street,<br />

Aberdeen AB11 6PH<br />

Tel: 01224 213103<br />

49

Dyslexia North East (Local branch of Dyslexia Scotland)<br />

Please phone 0844 800 8484 <strong>to</strong> find about <strong>local</strong> support groups available in<br />

Aberdeen, Aberdeenshire and Moray.<br />

Multiple Sclerosis Society (Aberdeen Branch)<br />

See Stuart Resource Centre on page 21.<br />

Parkinson’s Disease<br />

Rubislaw Church Centre (meeting venue), 1 Beaconsfield Place, Aberdeen AB15<br />

4AB<br />

Tel: 01224 744663 (answering system)<br />

Email: pds.aberdeen@hotmail.co.uk<br />

Aberdeen Speakeasy (affiliated <strong>to</strong> Speakability)<br />

(Local self­help group <strong>for</strong> <strong>people</strong> <strong>with</strong> aphasia in Aberdeen)<br />

Tel: 01224 634572 (ask <strong>for</strong> Julie Philips)<br />

Sue Ryder Care – Aberdeen<br />

Dee View Court, Caiesdykes Road, Kincorth, Aberdeen AB12 5JY<br />

Tel: 01224 245920<br />

Fax: 01224 245921<br />

Website: www.suerydercare.org<br />

Dee View Court is a purpose built facility designed <strong>for</strong> <strong>people</strong> <strong>with</strong> neurological<br />

conditions such as Multiple Sclerosis, Parkinson’s Disease, Hunting<strong>to</strong>n’s<br />

Disease, stroke and brain injury.<br />

50

Services <strong>for</strong> Carers<br />

Crossroads Care Attendant Schemes<br />

Crossroads works <strong>to</strong> support carers and recruits and provides trained care<br />

attendants <strong>to</strong> enable a carer <strong>to</strong> have a break from constant supervision. This<br />

support is provided at times when it is most needed and <strong>to</strong> suit the carer.<br />

Tel: 0141 353 6504 (<strong>for</strong> in<strong>for</strong>mation about <strong>services</strong> in your area)<br />

Website: www.crossroads­scotland.co.uk<br />

Crossroads (Aberdeen) Care Attendant Scheme<br />

5 Waverley Place, Aberdeen AB10 1XH<br />

Tel: 01224 641984<br />

Email: crossroadsaberdeen@btinternet.com<br />

Hours Mon – Fri: 8.30am – 4pm<br />

Crossroads (Kincardine and Deeside) Care Attendant Scheme<br />

Crossroads Carers Centre, 44 – 46 Barclay Street, S<strong>to</strong>nehaven AB39 2FX<br />

Tel: 01569 762624<br />

Fax: 01569 760066<br />

Email: cross_roads@b<strong>to</strong>penworld.com<br />

Hours Mon – Fri: 9am – 5pm<br />

Crossroads (East Banff and Buchan) Care Attendant Scheme<br />

19 Sea<strong>for</strong>th Street, Fraserburgh AB43 9BD<br />

Tel: 01346 510280<br />

Fax: 01346 512942<br />

Email: elizabeth@crossroads.demon.co.uk<br />

Hours Mon – Fri: 9am – 3pm<br />

Crossroads also operates Saturday Clubs in Fraserburgh and Peterhead <strong>for</strong><br />

children aged 5 <strong>to</strong> 18 years old <strong>with</strong> special needs or physical <strong>disabilities</strong>.<br />

Crossroads (Moray) Care Attendant Scheme<br />

Unit 1, Elgin Business Centre, Maisondieu Road, Elgin IV30 1QP<br />

Tel: 01343 544575<br />

Email: crossroad.moray@btconnect.com<br />

Hours Mon – Fri: 9am – 5pm<br />

51

VSA (Voluntary Service Aberdeen)<br />

38 Castle Street, Aberdeen AB11 5YU<br />

Tel: 01224 212021<br />

Fax: 01224 580722<br />

Email: info@vsa.org.uk<br />

Website: www.vsa.org.uk<br />

VSA Carers’ Centre<br />

24 – 28 Belmont Street, Aberdeen AB10 1JH<br />

Tel: 01224 646677<br />

Fax: 01224 622428<br />

Email: carers.info@vsa.org.uk<br />

Website: www.vsa.org.uk/carers<br />

Hours Mon – Fri: 10am – 4pm, other times by appointment<br />

VSA Carers’ Point – ARI<br />

Concourse, Aberdeen Royal Infirmary<br />

Tel: 01224 551578<br />

Hours Tue & Thu: 2pm – 4.30pm<br />

VSA Carers’ Support Services – Mental Health<br />

Clerkseat Building, Royal Cornhill Hospital, Cornhill Road, Aberdeen AB25 2ZH<br />

Tel: 01224 557868<br />

Email: carers.cornhill@vsa.org.uk<br />

Although covers Aberdeen City area, in<strong>for</strong>mation will be provided <strong>to</strong> those<br />

outside Aberdeen. Carers can self refer.<br />

VSA North Aberdeenshire Carers’ Centre<br />

Email <strong>for</strong> all North Aberdeenshire Carers Centre:<br />

north.aberdeenshire.carers@vsa.org.uk<br />

Peterhead<br />

5 North Street, Peterhead AB42 1JS<br />

Tel: 01779 490894<br />

Hours Mon – Thurs: 9am – 3pm<br />

52

Fraserburgh<br />

19 Sea<strong>for</strong>th Street, Fraserburgh AB43 9BD<br />

Tel: 01346 510111<br />

Hours Tues – Thurs: 9am – 3pm<br />

Turriff<br />

Unit 7, Turriff Business Centre, Markethill Industrial Estate, Markethill Road,<br />

Turriff AB53 4AG<br />

Tel: 01888 560443<br />

Hours Wed, Thu & Fri: 9am – 3pm<br />

Wed & Thu – by appointment<br />

VSA South Aberdeenshire Carers Centre<br />

6 Arbuthnott Place, S<strong>to</strong>nehaven AB39 2JA<br />

Tel: 01569 766714<br />

Email: office.s<strong>to</strong>nehaven@vsa.org.uk<br />

Hours Mon – Thu: 10am – 2pm<br />

Gordon Carers Support Group<br />

15a High Street, Inverurie, Aberdeenshire AB51 3QA<br />

Tel: 01467 625277<br />

Email: carerssupport@gordonrural.org.uk<br />

Gordon Rural Action – Huntly<br />

55 Gordon Street, Huntly AB54 8EQ<br />

Tel: 01466 793676<br />

Fax: 01466 794209<br />

Home From Home Respite Care Scheme<br />

93 High Street, Inverurie, Aberdeenshire AB51 3AB<br />

Tel: 01467 625555<br />

Fax: 01467 625010<br />

Email: fostering.befriending@aberdeenshire.gov.uk<br />

The scheme provides complementary care and support <strong>to</strong> families in<br />

Aberdeenshire and organises regular respite stays <strong>for</strong> a child <strong>to</strong> help the<br />

parents/family get a break from daily caring Please contact the Children <strong>with</strong><br />

Disabilities Respite Workers in Huntly (01466 799600), Ellon (01358 720033) or<br />

Inverurie (01467 625555) who can refer you <strong>to</strong> this service.<br />

53

Princess Royal Trust Moray Carers Project<br />

227 High Street, Elgin IV30 1DJ<br />

Tel: 01343 540990<br />

Fax: 01343 540110<br />

Email: moray@carers.net<br />

Hours Mon – Fri: 9am – 5pm<br />

Forres Carers Support Group<br />

Leys Court, South Street, Forres IV36 1DE<br />

Tel: 01309 673619<br />

54

Young Carers<br />

VSA Young Carers – City and Shire<br />

“Chill­Out Zone”, 38 Castle Street, Aberdeen AB11 5YU<br />

Tel: 01224 212021 or 358133<br />

Email: mary.drever@vsa.org.uk (Aberdeen City)<br />

Email: anne.park@vsa.org.uk (Aberdeenshire)<br />

VSA Young Carers (Peterhead)<br />

5 North Street, Peterhead AB42 1JH<br />

Tel: 01779 481600<br />

Email: shona.cormack@vsa.org.uk<br />

Gordon Rural Action – Inverurie<br />

15a High Street, Inverurie AB51 3QA<br />

Tel: 01467 629955<br />

Email: youngcarers@gordonrural.org.uk<br />

Gordon Rural Action – Huntly<br />

Huntly Young Carers Project<br />

55 Gordon Street, Huntly AB54 8EQ<br />

Tel: 01466 793676<br />

Fax: 01466 794209<br />

Moray Young Carers (new organisation will take on the service from March<br />

2009)<br />

227 High Street, Elgin IV30 1DJ<br />

Tel: 01343 540990<br />

55

Transport Services<br />

Parking Badges<br />

Blue Badge Scheme<br />

The scheme provides a national arrangement of parking concessions <strong>for</strong> <strong>people</strong><br />

<strong>with</strong> <strong>disabilities</strong>. Blue Badge holders must be disabled and registered blind. A<br />

doc<strong>to</strong>r may be asked <strong>to</strong> answer a series of questions <strong>to</strong> help the <strong>local</strong> authority<br />

determine eligibility <strong>for</strong> a Blue Badge.<br />

Aberdeen City<br />

Blue Badge Scheme of Parking <strong>for</strong> Disabled & Blind People<br />

2 nd floor, St Nicholas House, Broad Street, Aberdeen AB10 1BY<br />

Tel: 01224 522599<br />

Email: disabledbadges@aberdeencity.gov.uk<br />

Aberdeenshire (Central)<br />

Social Work Department, Gordon House, Blackhall Road, Inverurie AB51 3WA<br />

Tel: 01467 628011<br />

Aberdeenshire (North)<br />

Area Office, Towie House, Manse Road, Turriff AB53 4AY<br />

Tel: 01888 562427<br />

Aberdeenshire (South)<br />

Social Work Department, Carl<strong>to</strong>n House, Arduthie Road, S<strong>to</strong>nehaven AB39 2DL<br />

Tel: 01569 768400<br />

Moray<br />

Blue Badge Scheme, Moray Resource Centre, Maisondieu Road Elgin IV30 1RX<br />

Tel: 01343 551339<br />

Green Badge Permit – Aberdeen Close Proximity Parking Scheme<br />

2 nd Floor, St Nicholas House, Broad Street, Aberdeen AB10 1BY<br />

Tel: 01224 522599<br />

Or The Point Cus<strong>to</strong>mer Service Centre, St Nicholas House, Broad Street,<br />

Aberdeen (Tel: 01224 522002)<br />

A Green Badge costs £20 per year and allows exclusive access <strong>to</strong> certain<br />

specially reserved kerbside spaces in central Aberdeen <strong>for</strong> a maximum of 3<br />

hours. A person may be eligible <strong>for</strong> a Green Badge if due <strong>to</strong> the severity of their<br />

<strong>disabilities</strong>, they find it difficult <strong>to</strong> use other designated city parking facilities <strong>for</strong><br />

56

<strong>people</strong> <strong>with</strong> <strong>disabilities</strong>. People who have only a Blue Badge are not permitted <strong>to</strong><br />

park in Green Badge spaces.<br />

Disabled Parking Provision<br />

Application <strong>for</strong> dedicated parking spaces <strong>for</strong> disabled persons outside their<br />

residence<br />

Aberdeen City<br />

1 st Floor, St Nicholas House, Broad Street, Aberdeen AB10 1EZ<br />

Tel: 01224 523395<br />

Aberdeenshire<br />

Banff & Buchan/Buchan Area<br />

Cape House, Seafield Street, Banff AB45 1ED<br />

Tel: 01261 813407<br />

Fax: 01261 812072<br />

Formatine/Garioch<br />

Gordon House, Blackhall Road, Inverurie AB51 3WA<br />

Tel: 01467 628091<br />

Fax: 01467 624558<br />

Kincardine & Mearns/Marr<br />

Carl<strong>to</strong>n House, Arduthie Road, S<strong>to</strong>nehaven AB39 2DP<br />

Tel: 01569 766266<br />

Fax: 01569 765616<br />

Moray<br />

Transportation, Council Offices, Academy Street, Elgin, Moray IV30 1LL<br />

Tel: 01343 562513<br />

Fax: 01343 545628<br />

Email: disabledparking@moray.gov.uk<br />

Patient Transport Service<br />

If you have a medical condition or mobility problem (which limits or prevents you<br />

from taking any other transport) and you have a hospital or outpatient<br />

appointment, please ask your health centre or clinic <strong>for</strong> the Scottish Ambulance<br />

Patient Transport Service.<br />

57

Scotland­wide Free Bus Travel <strong>for</strong> Older & Disabled People<br />

Aberdeen City (Accord Card)<br />

Tel: 0845 345 2789<br />

Email: accordhelp@accordaberdeen.co.uk<br />

The Accord Card is the <strong>local</strong> smart card that gives access <strong>to</strong> <strong>local</strong> <strong>services</strong> and<br />

National Entitlement Card (& free bus travel logo). Application can be made from<br />

the following offices:<br />

The Point<br />

St Nicholas House, Broad Street, Aberdeen AB10 1BX<br />

Hours: Mon, Wed, Fri: 8.30am – 5.30pm<br />

Tue: 10am – 5.30pm<br />

Thu: 8.30am – 6.30pm<br />

Sat: 10am – 1pm<br />

Peterculter Area Office<br />

102 North Deeside Road, Peterculter, Aberdeen AB14 0QB<br />

Hours: Mon – Fri: 8:45am – 12:30pm and 1.30pm – 4pm<br />

Bucksburn Area Office<br />

23 Inverurie Road, Bucksburn, Aberdeen AB21 9LJ<br />

Hours: Mon – Fri: 8:45am – 4.30pm<br />

Mastrick Access Point<br />

Spey Road, Aberdeen AB16 6SH<br />

Hours: Mon – Fri: 8:30am – 5pm<br />

Kincorth Access Point<br />

Provost Watt Drive, Aberdeen<br />

Hours: Mon & Weds: 9am – 7pm<br />

Tue, Thu & Fri: 9am – 5pm<br />

Sat: 9am – 1pm<br />

Aberdeenshire (National Entitlement Card)<br />

Application <strong>for</strong>ms are available from all Aberdeenshire Post Offices,<br />

Aberdeenshire Council Offices.<br />

Tel: 08456 08 12 00<br />

Email: entitlementcard@aberdeenshire.gov.uk<br />

Write: Freepost, Access Aberdeenshire<br />

58

Thistle Travel Card<br />

Written in<strong>for</strong>mation <strong>to</strong> show transport staff that <strong>people</strong> may need extra help <strong>for</strong><br />

the journey. It will make it easier <strong>for</strong> <strong>people</strong> <strong>to</strong> use bus, train or taxi <strong>services</strong>.<br />

Available from transport booking office, <strong>local</strong> authority concessionary travel<br />

offices, day centre and carers centre.<br />

Moray Travel Card<br />

Application <strong>for</strong> Moray Travel Card is available in any library and Council Access<br />

Points (see page 7 – 8).<br />

Other transport <strong>services</strong><br />

Aberdeen<br />

Aberdeen Dial­a­Bus (ceased operation 30/11/2008)<br />

VSA Transport (Voluntary Service Aberdeen)<br />

Tel: 01224 212021<br />

VSA can provide minibuses as well as social transport, <strong>with</strong> volunteer drivers.<br />

Aberdeenshire<br />

A2B Dial­a­Bus<br />

A2B Dial­a­Bus is a Demand Responsive door <strong>to</strong> door transport service<br />

introduced by Aberdeenshire Council in 2004 <strong>with</strong> assistance from the Scottish<br />

Executive. All vehicles are wheelchair accessible. All trips must be pre­booked.<br />

Hotline Phone Number: 01224 665599<br />

Hours: Mon – Fri: 9.30am – 3.30pm<br />

Routes available in the following areas: (visit www.aberdeenshire.gov.uk <strong>to</strong> find<br />

details of the routes, days & times of service)<br />

• Al<strong>for</strong>d<br />

• Central Buchan<br />

• Donside & Echt<br />

• Fraseburgh<br />

• Huntly<br />

• Inverurie<br />

59

• Oldmeldrum<br />

• Peterhead<br />

• Strathdon<br />

• Turriff<br />

• Westhill<br />

Aberdeenshire Connect Tickets also available at 10% fare discount. It also<br />

entitles <strong>people</strong> <strong>to</strong> onward travel on the next available bus <strong>to</strong> their chosen<br />

destination. Queries regarding ticketing arrangement, please contact Public<br />

Transport Unit –<br />

Tel: 01224 664031<br />

Email: public.transport@aberdeenshire.gov.uk<br />

Al<strong>for</strong>d Car Transport Service<br />

c/o Dundargue, 23 Main Street, Al<strong>for</strong>d AB33 8QA<br />

Tel: 01975 564237<br />

Transport booking Mon – Fri 10am ­12 pm, an answering facility is available at<br />

other times.<br />

Al<strong>for</strong>d Car Transport Service organises and provides volunteer drivers <strong>to</strong><br />

transport <strong>people</strong> <strong>to</strong> health related appointments.<br />

Ballater Royal Deeside Ltd<br />

The Bank House, 7 Bridge Street, Ballater AB35 5QP<br />

Tel: 01339 755467<br />

The Ballater Royal Deeside Ltd has a community minibus that is available <strong>for</strong> use<br />

of <strong>local</strong> community groups.<br />

Banffshire Partnership Rural Transport Hub<br />

The Old School, Boyndie, Banff AB25 2JT<br />

Tel/Fax: 01261 843598<br />

Email: bpl.transport@tiscali.co.uk<br />

The Banffshire Partnership Rural Transport Hub provides a door­<strong>to</strong>­door<br />

shopping transport service which can be used by anyone who has transport<br />

needs which cannot be met by public transport from Sandend <strong>to</strong> Crudie and<br />

inland <strong>to</strong> Aberdchirder.<br />

60

Buchan Dial a Community Bus<br />

Units 7&8, Community Services Centre, Market Street, Maud AB42 4NH<br />

Tel: 01771 619191<br />

Email: admin@dialabus.org.uk<br />

Website: www.dialabus.org.uk<br />

Hours Mon – Fri: 9am – 5pm<br />

An escorted door <strong>to</strong> door bus service operating in and around Buchan. The<br />

service is especially <strong>for</strong> those <strong>people</strong> who cannot access conventional transport<br />

due <strong>to</strong> age, infirmity, rural or social isolation.<br />

Deeside Village Hopper<br />

Vic<strong>to</strong>ry Hall, Ballater Road, Aboyne AB34 5HY<br />

Tel: 01339 885222<br />

Hours: Mon – Fri: 9.30am – 12.30pm<br />

The Village Hopper minibus operated on four <strong>local</strong> bus routes in the Mid Deeside<br />

area. The <strong>services</strong> are open <strong>to</strong> all members of the public.<br />

Mearns Community Transport<br />

8 High Street, Laurencekirk AB30 1AE<br />

Tel: 01561 377000<br />

Email: info@mearnscommunitytransport.org<br />

Oldmeldrum Hospital Visiting Service<br />

Provided by the Church of Scotland Pas<strong>to</strong>ral Care Committee<br />

Tel: 01467 620401<br />

The volunteer car scheme provides transport from the Oldmeldrum area <strong>for</strong> visits<br />

in Aberdeen and Inverurie hospitals.<br />

Portlethen and District Community Ambulance<br />

Contact the reception of Portlethen Medical Centre <strong>for</strong> transport assistance on<br />

01224 780223.<br />

61

Silver Circle Community Transport (in the Upper Donside Area)<br />

Friday morning bus service <strong>to</strong> Aboyne – Al<strong>for</strong>d – Ballater. To book a place,<br />

phone 07707624657.<br />

Contact the Strathdon Medical Cente on 019756 51209 if you need transport <strong>for</strong><br />

appointments <strong>to</strong> hospital, dentist, optician and other health <strong>services</strong>. Contribution<br />

is expected <strong>to</strong>wards expenses.<br />

The 65 Special Deeside Dial­A­Trip<br />

Tel: 01569 765765<br />

The caring bus service <strong>for</strong> holders of a free Scotland­wide bus travel Entitlement<br />

Card & TaxiCard holders. Travel in any of the 65 special routes.<br />

The 65 Special Kincardine and Mearns Dial­A­Trip<br />

Tel: 01569 765765<br />

Westhill and District Community Minibus<br />

11 Fare Park Drive, Westhill AB32 6WE<br />

Contact person: David Ritchie<br />

Tel: 01224 744058 (home) or 01224 815160 (office)<br />

Mob: 07989 637461<br />

Email: bus@westhill.org.uk<br />

Minibus available <strong>for</strong> hire <strong>to</strong> organizations and individuals in Westhill area. A<br />

14­seat passenger minibus is available which can take up <strong>to</strong> 2 wheelchairs.<br />

WRVS Good Neighbours in Aberdeenshire<br />

1 High Street, Inverurie AB51 3QA<br />

Tel: 01467 626012<br />

Email: aberdeenshirecscoord1@wrvs.org.uk<br />

Hours Mon – Fri: 9am – 2pm<br />

62

Ellon and District Transport Club<br />

PO Box 205, Ellon, Aberdeenshire AB41 6YG<br />

Email: enquiries@transportability.org.uk<br />

Provides an independent and individual transport service <strong>for</strong> disabled <strong>people</strong>.<br />

Moray<br />

Moray Assisted Transport Scheme<br />

Public Transport Unit, The Moray Council, Academy Street, Elgin IV30 1LL<br />

Tel: 01343 562529<br />

Fax: 01343 545628<br />

Hours: Mon – Fri: 9.30am – 1pm<br />

The Moray Assisted Transport Scheme (MAT) provides help <strong>with</strong> getting about<br />

<strong>with</strong>in Moray, <strong>for</strong> Moray residents <strong>with</strong> mobility problems.<br />

Dial M <strong>for</strong> Moray<br />

Booking line 01343 562529<br />

Hours: Mon – Fri: 9.30am – 1pm<br />

Dial M <strong>for</strong> Moray is an accessible door <strong>to</strong> door bus service <strong>for</strong> those unable <strong>to</strong><br />

use existing <strong>for</strong>ms of transport or who do not have a regular bus service. This<br />

service is <strong>for</strong> everyone regardless of age or disability. All journeys must be<br />

prebooked.<br />

Babs Dial a Bus<br />

11 March Road East, Buckie AB56 4BY<br />

Tel: 01542 835800<br />

Email: babsdialabus@gmail.com<br />

Website: www.babsus.co.uk<br />

For those in the Cullen/Buckie area who find public transport difficult <strong>to</strong> use. If<br />

you qualify <strong>for</strong> concessionary travel <strong>with</strong>in the Moray area (whether a concession<br />

card holder or not), you may apply <strong>for</strong> membership of the BABS scheme.<br />

63

Buckie and District Trust Bus<br />

Parklands Nursing Home, High Street, Buckie AB56 4AD<br />

Tel: 01542 836000<br />

Fax: 01542 835836<br />

Buckie and District Trust Bus is run by a committee of the <strong>to</strong>wn’s <strong>people</strong>. It<br />

provides transport in the Buckie area <strong>for</strong> older <strong>people</strong> and <strong>people</strong> <strong>with</strong> disability.<br />

Forres Osprey Trust<br />

Tel: 01309 672355<br />

Mini bus operated by volunteers <strong>for</strong> the use of the elderly and disabled in Forres<br />

<strong>to</strong> attend various clubs and meetings.<br />

Laich of Moray Trust<br />

Tel: 01343 544987<br />

The trust runs a specially adapted mini­bus <strong>for</strong> use by <strong>people</strong> <strong>with</strong> <strong>disabilities</strong>.<br />

Run by volunteers.<br />

Speyside Dial­a Bus<br />

Tel: 01340 831278 (answerphone)<br />

Weekly minibus service from Duff<strong>to</strong>wn <strong>to</strong> Elgin via Aberlour, Craigellachie, and<br />

Rothes primarily <strong>for</strong> disabled <strong>people</strong>.<br />

WRVS Social Transport Scheme<br />

WRVS Moray Office, 115 South Street, Elgin IV30 1JD<br />

Tel: 01343 542862/556176<br />

Hours Mon – Fri: 10am – 1pm<br />

Charges apply plus a small administration fee, but every ef<strong>for</strong>t is made <strong>to</strong> match<br />

the driver and passenger <strong>to</strong> keep costs down.<br />

64

Taxicard<br />

TaxiCard offers reduced fare taxi travel <strong>to</strong> those who cannot use conventional<br />

bus <strong>services</strong> because of severe disability or infirmity.<br />

TaxiCard – Aberdeen City Council<br />

Public Transport Unit, St Nicholas House, Broad Street, Aberdeen AB10 1BY<br />

Tel: 01224 523761<br />

Fax: 01224 523764<br />

Email: taxicard@aberdeencity.gov.uk<br />

TaxiCard – Aberdeenshire Council<br />

Public Transport Unit, Woodhill House, Westburn Road, Aberdeen AB16 5GB<br />

Tel: 01224 665566<br />

Fax: 01224 662005<br />

Email: public.transport@aberdeenshire.gov.uk<br />

First Scotrail – In<strong>for</strong>mation <strong>for</strong> People <strong>with</strong> Disabilities<br />

Tel: 0800 912 2901<br />

Minicom: 0800 912 2899<br />

65

Advice & Advocacy<br />

Advocacy Service Aberdeen<br />

Aberdeen Business Centre, Willowbank Road, Aberdeen AB11 6YG<br />

Tel: 01224 332314<br />

Fax: 01224 571973<br />

Email asa@advocacy.org.uk<br />

Website www.advocacy.org.uk<br />

Advocacy North East<br />

Unit 2, Dafling Business Centre, Blairdaff, Inverurie AB51 5LA<br />

Tel: 01467 651604<br />

Fax: 01467 651605<br />

Email: advocacyne@btconnect.com<br />

Website: www.advocacy­north­east.org.uk<br />

Hour Mon, Wed & Fri: 9.15am – 2.45pm<br />

Advocacy North East (Moray)<br />

Unit 11, Elgin Business Centre, Maisondieu Road, Elgin IV30 1RH<br />

Tel: 01343 559649 (Answerphone at other times)<br />

Email: advocacynemoray@btconnect.com<br />

Hours Mon, Tue, Thu & Fri: 9am – 1pm<br />

Citizen Advice Scotland<br />

Citizens advice bureaux across Scotland delivers the Independent Advice &<br />

Support Service (IASS). IASS aims <strong>to</strong> support patients, their carers and relatives<br />

in their dealings <strong>with</strong> the <strong>NHS</strong> and in other matters affecting their health.<br />

Website: www.cas.org.uk<br />

Aberdeen Citizens Advice Bureau<br />

41 Union Street, Aberdeen AB11 5BN<br />

Tel: 01224 586255<br />

Fax: 01224 210510<br />

Email: bureau@aberdeencab.casonline.org.uk (Please note, advice via Email is<br />

not available from this office)<br />

Hours Mon, Tue, Thu & Fri: 9.30am – 4pm<br />

Wed: 1pm – 4pm<br />

66

Telephone service is available on:<br />

Mon & Wed: 9.30am – 12.30pm<br />

Thu: 1.30pm – 4.30pm and 5pm – 7.30pm<br />

Outreach Services are available at:­<br />

Aberdeen Royal Infirmary (Social Work Interview Room)<br />

Hours: Mon & Thu: 9.30am – 12.30pm<br />

Calsayseat Medical Practice<br />

Hours Tue: 1.30pm – 3.30pm (by appointment only)<br />

In Court Advice Project<br />

Sheriff Court House, Castle Street, Aberdeen AB10 1WP<br />

Hours (by appointment only)<br />

Banff & Buchan Citizens Advice Bureau<br />

Townhouse, Broad Street, Peterhead AB42 1BY<br />

Tel: 01779 471515<br />

Fax: 01779 478586<br />

Email: bureau@banffcab.cabnet.org.uk<br />

Hours Mon – Fri: 10am – 3pm<br />

Outreach Service is available at:<br />

Cornhill Project, Royal Cornhill Hospital, Westburn Road, Aberdeen AB25 2ZH<br />

Hours: Wed & Fri: 10am – 2pm<br />

Moray Citizens Advice Bureau<br />

30­32 Batchen Street, Elgin IV30 1BH<br />

Tel: 01343 550088<br />

Fax: 01343 548910<br />

Email: bureau@moraycab.casonline.org.uk (Advice via Email is not available<br />

from this office)<br />

Hours Mon & Tue: 9.30am – 3.30pm<br />

Wed & Thu: 9.30am – 12.30pm<br />

Fri: 9.30am – 12.30pm<br />

Sat: 10am – 12noon<br />

67

Telephone service is available on:­<br />

Wed & Thu: 12.30pm – 3.30pm<br />

Outreach <strong>services</strong> are available at:­<br />

Buckie<br />

Buckie Library, Cluny Place, Buckie AB56 1HB<br />

Tel: 01542 832121 (<strong>for</strong> appointments)<br />

Hours Thurs (<strong>for</strong>tnightly): 10am – 12 noon<br />

Kinloss<br />

RAF Kinloss<br />

Tel: 01309 672161 (<strong>for</strong> appointments)<br />

Hours 2 nd & 4 th Tuesday in month: 9.30am – 12.30pm<br />

Lhanbryde<br />

Lhanbryde Village Hall<br />

Tel: 01343 548421 (<strong>for</strong> appointment)<br />

Hours Every Monday: 1pm – 4pm<br />

Lossiemouth<br />

Lossiemouth Community Centre, Coulardbank Road, Lossiemouth IV31 6JW<br />

Tel: 01343 548421 (<strong>for</strong> appointment)<br />

Hours Tue: 9.30am – 12.30pm<br />

Aberdeenshire Advice Services<br />

Website: www.aberdeenshire­advice.info<br />

The Aberdeenshire Advice Services Network provides in<strong>for</strong>mation, advice and<br />

representation that are free, confidential, impartial, <strong>local</strong>ly relevant, quality<br />

assured and independent. The <strong>services</strong> are available <strong>to</strong> everyone in the<br />

Aberdeenshire area. The service includes benefits, bereavement, consumer<br />

issues, employment, homelessness, housing, legal referrals, pensions, personal<br />

debt, personal taxes, relationship issues and tribunal representation (available in<br />

certain areas).<br />

Banchory Advice Centre (also serves Aboyne)<br />

Banchory West Church Halls, Mount Street, Banchory AB31 5PA<br />

Tel: 01330 825551<br />

Email: banchory@aberdeenshire­advice.info<br />

Hours Mon – Wed: 10am – 12 noon (please call <strong>for</strong> an appointment)<br />

68

Banff Advice Outreach (served by Turriff Advice Centre)<br />

Chalmers Hospital, Clunie Street, Banff AB45 1JA<br />

Tel: 01888 562495<br />

Email: turriff@aberdeenshire­advice.info<br />

Hours Wed: 2pm – 4pm<br />

Ellon Advice Centre<br />

Inverythan House, The Square, Ellon AB41 9JB<br />

Tel: 01358 724425<br />

Email: ellon@aberdeenshire­advice.info<br />

Hours Mon & Fri: 10am – 2pm<br />

Fraserburgh and District Advice Services<br />

10 Commerce Street, Fraserburgh AB43 9AQ<br />

Tel: 01346 515307<br />

Email: fraserburgh@aberdeenshire­advice.info<br />

Hours Mon: 7pm – 9pm<br />

Wed: 2pm – 4pm<br />

Tue & Thu: 10am – 12 noon<br />

Huntly Advice Centre<br />

Gordon Rural Action, 55 Gordon Street, Huntly AB54 8EQ<br />

Tel: 01466 793676<br />

Fax: 01466 794209<br />

Email: huntly@aberdeenshire­advice.info<br />

Hours Mon – Thu: 10am – 4pm<br />

Fri: 10am – 1pm<br />

Inverbervie (Served by S<strong>to</strong>nehaven – KAMAB)<br />

Please see page 70.<br />

Inverurie Advice Centre<br />

Railway Station, Inverurie AB51 9TN<br />

Tel: 01467 624421<br />

Hours Mon & Thu: 10am – 2pm<br />

69

Peterhead – please see Banff & Buchan Citizens Advice Bureau on page 67<br />

Town House, Broad Street, Peterhead AB42 1BY<br />

Tel: 01779 471515<br />

Email: peterhead@aberdeenshire­advice.info<br />

Hours Mon – Fri: 10am – 3pm<br />

Portlethen/New<strong>to</strong>nhill (Kincardine & Mearns Advice Bureau KAMAB)<br />

Drop­In Centre opposite Portlethen Primary School<br />

Please phone 0845 130 9903 <strong>for</strong> appointment or further details<br />

Email: panac@aberdeenshire­advice.info<br />

S<strong>to</strong>nehaven (Kincardine & Mearns Advice Bureau KAMAB)<br />

44 – 46 Barclay Street, S<strong>to</strong>nehaven AB39 2AX<br />

Tel: 01569 766578<br />

Email: kamab@aberdeenshire­advice.info<br />

Hours Mon, Wed & Fri: 9.30am – 12 noon<br />

Turriff & District Citizens Advice Bureau<br />

Masonic Building, Glads<strong>to</strong>ne Terrace, Turriff, AB53 4AT<br />

Tel: 01888 562495<br />

Fax: 01888 560070<br />

Email: turriff@aberdeenshire­advice.info<br />

Hours: Tue & Thu: 10am – 12noon, 2pm – 4pm<br />

Fri: 10am – 12noon<br />

Turriff Library – Fri: 5pm – 6pm (by appointment only)<br />

Westhill and District Advice Centre<br />

The Old Schoolhouse, Westhill Road, Westhill, Aberdeen AB32 6FT<br />

Tel: 01224 747714<br />

Email: westhill@aberdeenshire­advice.info<br />

Hours: Mon: 7pm – 9pm (by appointment)<br />

Tue & Wed: 10am – 1230pm<br />

70

Benefits Service<br />

www.benefit­leaflets.org<br />

Online one­s<strong>to</strong>p shop <strong>for</strong> leaflets containing general advice and guidance about<br />

housing benefits and council tax benefit in the UK.<br />

Aberdeen Welfare Rights<br />

St Nicholas House, Aberdeen AB10 1BY<br />

Advice line: 01224 523203 (if the line is busy, please leave a message and<br />

someone will get back <strong>to</strong> you)<br />

Advice line hours: Mon – Fri: 9.30am – 12.30pm<br />

Fax: 01224 522450<br />

Email: welfarer@aberdeencity.gov.uk<br />

A Welfare Rights Officer is based in Cornhill Hospital and in some GP surgeries.<br />

Aberdeenshire<br />

Email: benefits@aberdeenshire.gov.uk<br />

Benefits Offices:<br />

Banff – Low Street, Banff, AB45 1AY<br />

Tel: 01261 813200<br />

Fax: 01261 813228<br />

Fraserburgh – 88 Commerce Street, Fraserburgh AB43 9LP<br />

Tel: 01346 519633<br />

Fax: 01346 516055<br />

Inverurie – Gordon House, Blackhall Road, Inverurie AB51 3WA<br />

Tel: 01467 620981<br />

Fax: 01467 628304<br />

Peterhead – 51 Broad Street, Peterhead AB42 1JL<br />

Tel: 01779 483265<br />

Fax: 01779 483205<br />

S<strong>to</strong>nehaven – Housing Office, 16­22 Allardice Street, S<strong>to</strong>nehaven AB39 2BR<br />

Tel: 01569 762001<br />

Fax: 01569 763883<br />

71

Moray Council<br />

Benefits Service is part of the Revenues Service provided by Moray Council. It<br />

administers housing benefit (including <strong>local</strong> housing allowance <strong>for</strong> private<br />

tenants) and council tax benefit. Contact your <strong>local</strong> area office (see page 14) or<br />

contact:<br />

Cus<strong>to</strong>mer Contact Team on Tel 01343 563456<br />

Email: revenues@moray.gov.uk<br />

Hours Mon – Fri: 8.45am – 5pm<br />

Moray Welfare Benefits<br />

Moray Resource Centre, Maisondieu Road, Elgin<br />

Tel: 01343 563421<br />

Fax: 01343 563525<br />

Email: wrbteam@moray.gov.uk<br />

Benefit Enquiry Line <strong>for</strong> <strong>people</strong> <strong>with</strong> <strong>disabilities</strong><br />

2 nd Floor, Redrose House, Lancaster Road, Pres<strong>to</strong>n, Lancashire PR1 1HB<br />

Tel: 0800 88 22 00<br />

Minicom: 0800 24 33 55<br />

Fax: 01772 238127<br />

Email: BEL­Cus<strong>to</strong>mer­Services@dwp.gsi.gov.uk<br />

Website www.dwp.gov.uk<br />

Hours Mon – Fri: 8.30am – 6.30pm<br />

Sat: 9am – 1pm<br />

Benefit Enquiry Line (BEL) provides telephone advice <strong>for</strong> <strong>people</strong> <strong>with</strong> <strong>disabilities</strong>,<br />

carers and representatives living in Aberdeen, Aberdeenshire and Moray.<br />

72

Jobcentre Plus<br />

In<strong>for</strong>mation and advice <strong>to</strong> <strong>people</strong> of working age (18 – 65) who wish <strong>to</strong> claim<br />

benefits or seek employment. Jobcentre Plus is part of the Department of Work<br />

and Pensions.<br />

Website: www.jobcentreplus.gov.uk<br />

Opening Hours Mon, Tue, Thu & Fri: 9am – 5pm<br />

Wed: 10am – 5pm<br />

Aberdeen<br />

Ebury House, 14 Dee Street, Aberdeen AB11 6DR<br />

Tel: 01224 618000<br />

Fax: 01224 802528<br />

Minicom: 01224 618167<br />

Aberdeen<br />

11 Chapel Street, Aberdeen AB10 1SQ<br />

Tel: 01224 618000<br />

Fax: 01224 802760<br />

Minicom: 01224 618167<br />

Banff<br />

23 – 25 Castle Street, Banff AB45 1DJ<br />

Tel: 01261 893900<br />

Fax: 01261 893990<br />

Email: Banff.jobcentre@jobcentreplus.gov.uk<br />

Buckie<br />

Shanks Lane, Buckie AB56 1AF<br />

Tel: 01542 783838<br />

Fax: 01542 783800<br />

73

Elgin<br />

13 – 21 Trinity Road, Elgin IV30 1RJ<br />

Tel: 01343 528000<br />

Fax: 01343 528016<br />

Minicom: 0845 795 9003<br />

Forres<br />

Tytler Street, Forres IV36 1EL<br />

Tel: 01309 542900<br />

Fax: 01309 542929<br />

Email: <strong>for</strong>res.jobcentre@jobcentreplus.gov.uk<br />

Fraserburgh<br />

2 – 4 South Harbour Road, Fraserburgh AB43 9RZ<br />

Tel: 01346 462600<br />

Fax: 01346 462613<br />

Peterhead<br />

63 St. Peter Street, Peterhead AB42 1UX<br />

Tel: 01779 428400<br />

Fax: 01779 428480<br />

74

Housing and Accommodation<br />

Aberdeen City Council<br />

goodapple Accommodation and Advice Service<br />

Ground Floor, St Nicholas House, Upperkirkgate, Aberdeen AB10 1BX<br />

Tel: 01224 523151<br />

Email: goodappleapplication@aberdeencity.gov.uk<br />

Website: http://goodapple.aberdeencity.gov.uk<br />

Hours Mon, Tue, Thu & Fri: 8.30am – 5pm<br />

Wed: 11am – 5pm<br />

Aberdeenshire Council<br />

Email: housing@aberdeenshire.gov.uk<br />

Website: www.aberdeenshire.gov.uk<br />

Aberdeenshire Housing Offices<br />

Banff<br />

32 Low Street, Banff AB45 1AY<br />

Tel: 01261 813260<br />

Fraserburgh<br />

55 Mid Street, Fraserburgh AB43 9EP<br />

Tel: 01346 514866<br />

Inverurie<br />

Gordon House, Blackhall Road, Inverurie AB51 3WA<br />

Tel: 01467 620981<br />

Huntly<br />

23 – 25 Gordon Street, Huntly AB54 8 EQ<br />

Tel: 01466 794121<br />

Peterhead<br />

Baltic House, Broad Street, Peterhead AB42 1JL<br />

Tel: 01779 477363<br />

S<strong>to</strong>nehaven<br />

16 – 22 Allardice Street, S<strong>to</strong>nehaven AB39 2BR<br />

Tel: 01569 762001<br />

75

Turriff<br />

Municipal Offices, High Street, Turriff AB53 4EN<br />

Tel: 01888 563417<br />

Moray Council:<br />

Housing Needs Section<br />

12 – 14 Greyfriars Street, Elgin IV30 1LF<br />

Tel: 01343 563597 or 563596<br />

Fax: 01343 563525<br />

Email: housingneeds@moray.gov.uk<br />

Provides guidance and assistance <strong>to</strong> <strong>people</strong> who have a priority need and <strong>for</strong><br />

those who are homeless or at risk of becoming homeless.<br />

Moray Housing Offices<br />

Elgin Area<br />

Council Office, High Street, Elgin IV30 1BX<br />

Tel: 01343 563429<br />

Fax: 01343 563436<br />

Email: housing.reception@moray.gov.uk<br />

Buckie Area Housing Office<br />

13 Cluny Square, Buckie AB56 1AJ<br />

Tel: 01542 837200<br />

Fax: 01542 835783<br />

Email: buckieaccess@moray.gov.uk<br />

Forres Area Housing Office<br />

Auchernack, High Street, Forres IV36 1DX<br />

Tel: 01309 694000<br />

Fax: 01309 694001<br />

Email: <strong>for</strong>resaccess@moray.gov.uk<br />

Keith Area Housing Office<br />

The Institute, Mid Street, Keith AB55 5BJ<br />

Tel: 01542 885500<br />

Fax: 01542 882015<br />

Email: keithhousing@moray.gov.uk<br />

76

Disabled Persons Housing Service (Aberdeen City)<br />

DPHS Aberdeen City, 43 Raeden Court, Mids<strong>to</strong>cket Road, Aberdeen AB15 5PF<br />

Tel: 01224 810222<br />

Fax: 01224 810222<br />

Mobile: 07917 442095<br />

Email: info@dphsaberdeen.org<br />

Website: www.dphsaberdeen.org<br />

DPHS is a charitable organization offering advice and support <strong>to</strong> <strong>people</strong> who live,<br />

or would like <strong>to</strong> live in Aberdeen City and have particular housing needs or<br />

problems.<br />

Disabled Persons Housing Service (Aberdeenshire)<br />

DPHSA, 1 Carters Close, Peterhead, Aberdeenshire AB42 1UU<br />

Tel: 01779 490908<br />

Email: admin@dphsa.co.uk<br />

Website: www.dphsa.co.uk<br />

Hours Mon – Thu: 9am – 5pm<br />

Fri: 9am – 3pm<br />

DPHSA is a charitable organization offering advice and support <strong>to</strong> <strong>people</strong> who<br />

live, or would like <strong>to</strong> live in Aberdeenshire and have particular housing needs or<br />

problems.<br />

77

Housing Associations<br />

Aberdeenshire Housing Partnership<br />

Unit 8, Nether<strong>to</strong>n Business Centre, Kemnay, Aberdeenshire AB51 5LX<br />

Tel: 01467 641200<br />

Fax: 01467 641220<br />

Email: enquiries@a­h­p.org.uk<br />

Website: www.a­h­p.org.uk<br />

ARK Housing Association Ltd, Scotland<br />

Head Office, The Priory, Canaan Lane, Edinburgh EH10 4SG<br />

Tel: 0131 4479027<br />

Email: admin@arkha.org.uk<br />

ARK provides flexible housing and support <strong>to</strong> <strong>people</strong> <strong>with</strong> learning difficulties and<br />

others who require assistance <strong>to</strong> lead lives of their choice. Housing available in<br />

Aberdeen City, Aberdeenshire and Moray.<br />

Castlehill Housing Association Ltd<br />

4 Carden Place, Aberdeen AB10 1UT<br />

Tel: 01224 625822<br />

Fax: 01224 625830<br />

Email: info@castlehillha.co.uk<br />

Website: www.castlehillha.co.uk<br />

<strong>Grampian</strong> Housing Association Ltd<br />

Huntly House, 74 Huntly Street, Aberdeen AB10 1TD<br />

Tel: 01224 202900<br />

Fax: 01224 645526<br />

Email: contact is via website<br />

Website: www.grampianhousing.co.uk<br />

Hanover (Scotland) Housing Association Ltd<br />

Northern Area Office, 12 Institution Road, Elgin IV30 1QX<br />

Tel: 01343 548585<br />

Fax: 01343 549519<br />

Email: northinfo@hsha.org.uk<br />

Website: www.hsha.org<br />

78

Langstane Housing Association Ltd – Aberdeen<br />

680 King Street, Aberdeen AB24 1SL<br />

Tel: 01224 423000<br />

Fax: 01224 423180<br />

Email: info@langstane­ha.co.uk<br />

Website: www.langstane­ha.co.uk<br />

Langstane Housing Association Ltd – Elgin<br />

21 Culbard St, Elgin IV30 1JT<br />

Tel: 01224 423000<br />

Email: info@langstane­ha.co.uk<br />

Website: www.langstane­ha.co.uk<br />

Margaret Blackwood Housing Association<br />

Top Floor, Raeden Court, Mid S<strong>to</strong>cket Road, Aberdeen AB15 5PF<br />

Tel: 01224 326964<br />

Fax: 01224 208614<br />

Email: info@mbha.org.uk<br />

MBHA offers housing in Scotland (available in Aberdeen, Aberdeenshire and<br />

Moray) suitable <strong>for</strong> disabled <strong>people</strong> and their families. To apply, contact<br />

Cus<strong>to</strong>mer Services on 08457 125 865 or email feedback@mbha.org.uk or apply<br />

<strong>to</strong> the housing department of your <strong>local</strong> council area <strong>for</strong> nomination <strong>to</strong> MBHA.<br />

Tenants First Housing Co­operative – Aberdeen<br />

23 Albert Street, Aberdeen AB25 1XX<br />

Tel: 01224 628400<br />

Fax: 01224 628428<br />

Email: info@tenantsfirst.com<br />

Website: www.tenantsfirst.com<br />

Tenants First Housing Co­operative – Peterhead<br />

27 Slains Court, Peterhead AB42 2YF<br />

Tel: 01779 474282<br />

Fax: 01779 471448<br />

79

Adult Learning, Employment and Training<br />

Momentum<br />

Employment Support Team<br />

ESTeam Aberdeen, Trinity Quay House, 53 Market Street, Aberdeen AB11 5PZ<br />

Tel: 01224 587777<br />

Fax: 01224 589599<br />

Email: esteam@momentumscotland.org<br />

Aberdeen Day Project Ltd (the bread maker)<br />

50­52 Rosemount Viaduct, Aberdeen AB10 1NT<br />

Tel: 01224 641520<br />

Email: thebreadmaker@btconnect.com<br />

Website: www.breadmaker.org.uk<br />

Inspire<br />

Beach Boulevard, Aberdeen AB24 5HP<br />

Tel: 01224 280005<br />

Fax: 01224 289099<br />

Email: info@inspiremail.org.uk<br />

Website: www.inspireonline.org.uk<br />

Pathways Aberdeen (getting back <strong>to</strong> work after brain injury)<br />

Momentum, South Wing, Migvie House, 23 North Silver Street, Aberdeen AB10<br />

1RJ<br />

Tel: 01224 625580<br />

Fax: 01224 625581<br />

Email: info.pathwaysaberdeen@momentumscotland.org<br />

Website: www.momentumscotland.org.uk<br />

Disability Employment Adviser Tel:01224 802520<br />

80

Moray – Step Forward<br />

Unit 100B, Pinefield Industrial Estate, Elgin IV30 6AN<br />

Tel: 01343 550707<br />

Fax: 01343 551509<br />

Email: morayanchorprojects@tiscali.co.uk<br />

Step Forward is an employment training project <strong>for</strong> <strong>people</strong> who are experiencing<br />

or recovering from mental health problems. Its aims are <strong>to</strong> equip clients <strong>with</strong> the<br />

relevant work skills and confidence <strong>to</strong> move in<strong>to</strong> employment, education or<br />

volunteering.<br />

Employment Support Service (Moray)<br />

Chanonry Business Centre, 2 Chanonry Road North, Chanonry Industrial Estate,<br />

Elgin IV30 6NB<br />

Tel: 01343 545158<br />

Email: employment.support.service@moray.gov.uk<br />

Hours Mon­Fri: 9am – 4 pm<br />

The project has developed a service <strong>to</strong> provide employment and training support<br />

<strong>for</strong> <strong>people</strong> who have learning, physical or sensory <strong>disabilities</strong> or who have or are<br />

recovering from mental health difficulties.<br />

81

Disability Sports<br />

Scottish Disability Sport (Aberdeen Branch)<br />

Contact: Ms Morag Mitchell (Chairperson)<br />

Tel: 01224 682373<br />

Email: morag.mitchell@homecall.co.uk<br />

Scottish Disability Sport in Aberdeen organises coaching, events and<br />

competitions and have a number of fully affiliated clubs.<br />

Aberdeenshire Disability Sports<br />

Inverurie Town Hall Bothy, Inverurie AB51 3SN<br />

Tel: 01467 628812<br />

Scottish Disability Sport<br />

Caledonia House, South Gyle, Edinburgh AH12 9DQ<br />

Tel: 0131 3171130<br />

Fax: 0131 3171075<br />

Email: admin@scottishdisabilitysport.com<br />

82

How <strong>to</strong> Provide Feedback or Make a Complaint<br />

If you are unhappy <strong>with</strong> any aspect of a service which you receive, it is always<br />

best <strong>to</strong> speak <strong>to</strong> the person in charge of the service. It is in everyone’s best<br />

interest <strong>to</strong> resolve the problem as quickly as possible. Many problems can be<br />

resolved at this stage.<br />

Organisations also appreciate feedback when you are happy <strong>with</strong> a service.<br />

Knowing what works well is just as important as knowing when things go wrong.<br />

However, the following tips can help you be effective in your complaint:<br />

• Complain in person if possible, and follow it up in writing, rather than just<br />

telephone.<br />

• Always be polite – rudeness will get you nowhere.<br />

• Complain quickly, or you may lose most of your legal rights.<br />

• Know your rights – don’t be fobbed off <strong>with</strong> excuses.<br />

• Keep the evidence. Don’t throw away receipts. Send letters by recorded<br />

delivery, or ask <strong>for</strong> a certificate of posting from the post office.<br />

• Keep cheerful. A polite but assertive letter is more likely <strong>to</strong> be taken<br />

seriously than a nasty one.<br />

• Take your complaint <strong>to</strong> the <strong>to</strong>p if necessary – if you’re getting nowhere<br />

<strong>with</strong> an assistant, ask <strong>to</strong> see the manager or <strong>to</strong>p person.<br />

• Don’t get involved in personal rows. Letters are better because you can<br />

plan what <strong>to</strong> say and you’ve got a record of it.<br />

When writing your letter of complaint, stick <strong>to</strong> the facts and try <strong>to</strong> set them out in<br />

a logical sequence. Don’t be tempted <strong>to</strong> make claims <strong>for</strong> which you have no<br />

evidence or proof.<br />

• Make sure you write <strong>to</strong> the correct address.<br />

• Make sure you provide your full contact details.<br />

• Include copies (not originals) of any supporting paperwork.<br />

• Quote any relevant patient/client reference number.<br />

• Mention dates, incidents, and all the relevant circumstances. Stick <strong>to</strong> the<br />

facts as you see them.<br />

• Be clear about what you want the organization <strong>to</strong> do <strong>to</strong> put things right.<br />

• Set a realistic deadline by which you want the matter <strong>to</strong> be sorted out, and<br />

stick <strong>to</strong> it.<br />

• Get any relevant evidence <strong>to</strong> support your complaint and enclose a copy<br />

<strong>with</strong> your letter.<br />

83

<strong>NHS</strong> <strong>Grampian</strong> Feedback Service<br />

St Martin’s House, 181 Union Street, Aberdeen AB11 6BB<br />

Tel: 0845 337 6338<br />

www.nhsgrampian.org and click on “How <strong>to</strong> contact us”<br />

Hour Mon – Fri: 9am – 5pm<br />

The <strong>people</strong> who look after your health will do whatever they can <strong>to</strong> make sure<br />

you are treated properly and promptly and they are always happy <strong>to</strong> hear about<br />

your experiences of the <strong>NHS</strong>, good or bad.<br />

Alternatively, you can complete a Feedback Card which can be found throughout<br />

<strong>NHS</strong> <strong>Grampian</strong> at clinics and practices (please tick the Complaint box on the<br />

card <strong>to</strong> confirm you wish <strong>to</strong> make a <strong>for</strong>mal complaint).<br />

<strong>NHS</strong> <strong>Grampian</strong> accepts that sometimes things can go wrong and the aim of the<br />

<strong>NHS</strong> complaints procedure is <strong>to</strong> give you a quick and thorough response <strong>to</strong> your<br />

complaint by those who know most about your care. If <strong>for</strong> any reason, you would<br />

prefer not <strong>to</strong> speak <strong>to</strong> a member of staff, you can contact a member of the<br />

Feedback Service about making a complaint.<br />

Independent Advice and Support Service<br />

If you would like independent advice regarding your concerns about any of the<br />

<strong>services</strong> provided by <strong>NHS</strong> <strong>Grampian</strong>, you can contact the Independent Advice<br />

and Support Service (IASS)provided by Citizens Advice Bureau.<br />

The IASS is part of the Scottish Citizens Advice Bureau (CAB) Service and is<br />

funded by <strong>local</strong> <strong>NHS</strong> Boards.<br />

The CAB service is free, confidential, independent and impartial. The<br />

Independent Advice and Support Service in <strong>Grampian</strong> is operating at these CAB<br />

offices. Please see pages 66 – 70 <strong>for</strong> the contact details of Citizen Advice<br />

Bureau in Aberdeen City, Aberdeenshire & Moray.<br />

84

Aberdeen City Council<br />

Feedback and complaints can be made using these three methods:<br />

1. By writing <strong>to</strong> the Council (specifying service) at:<br />

Aberdeen City Council, St. Nicholas House, Broad Street, Aberdeen AB10 1AR<br />

2. By telephone – the Aberdeen City Council main switchboard number is 01224<br />

522000. The minicom number (<strong>for</strong> deaf and hearing­impaired callers) is 01224<br />

5522381.<br />

3. By visiting The Point – the Council’s cus<strong>to</strong>mer service centre at St Nicholas<br />

House, Broad Street, Aberdeen.<br />

Aberdeenshire Council<br />

Woodhill House, Westburn Road, Aberdeen AB16 5GB<br />

Tel: 0845 606 7000 <strong>for</strong> general enquiries<br />

Area Managers Offices (please see page 8 <strong>for</strong> addresses of the area offices)<br />

Banff and Buchan Area Office<br />

Tel: 01261 813300<br />

Fax: 01261 815664<br />

Buchan Area Office<br />

Tel: 01779 483200<br />

Fax: 01779 483204<br />

Formartine Area Office<br />

Tel: 01358 726402<br />

Fax: 01358 726410<br />

Garioch Area Office<br />

Tel: 01467 628201<br />

Fax: 01467 628130<br />

Kincardine and Mearns Area Office<br />

Tel: 01569 768200<br />

Fax: 01569 767972<br />

Marr Area Office<br />

Tel: 01975 564800<br />

Fax: 01975 563286<br />

85

Moray Council<br />

If you have any questions on the procedure you may contact the Corporate<br />

Complaints Officer at:<br />

Moray Council, High Street, Elgin IV30 1BX<br />

Tel: 01343 563003<br />

Fax: 01343 563311<br />

Email: hotline@moray.gov.uk<br />

Hours: Mon – Fri: 8.45am – 5pm<br />

Scottish Public Services Ombudsman<br />

Tel: 0800 377 7330<br />

Text: 0790 049 4372<br />

Fax: 0800 377 7331<br />

Email: ask@spso.org.uk<br />

Hours Mon – Fri: 9am – 5pm (except Tues: 10am – 5pm)<br />

The Scottish Public Services Ombudsman (SPSO) normally considers<br />

complaints only after they have been through the <strong>for</strong>mal complaints process of<br />

the organisation concerned. The service is independent, impartial and free.<br />

The SPSO deals <strong>with</strong> complaints about councils, housing associations, the<br />

National Health Service, the Scottish Executive and its agencies and<br />

departments, colleges universities and most Scottish public authorities.<br />

SPSO, 4 Melville Street, Edinburgh EH3 7NS<br />

86

Notes<br />

87

Index<br />

A<br />

Aberdeen Action on Disability Limited 20<br />

Aberdeen and North East Deaf Society (ANEDS) 36 – 37<br />

Aberdeen Children’s Society 30<br />

Aberdeen City Council 5<br />

Aberdeen Day Project Ltd 80<br />

Aberdeen Dementia Carers 49<br />

Aberdeen Speakeasy 50<br />

Aberdeen Laryngec<strong>to</strong>my Club 48<br />

Aberdeen Social Enterprises 39<br />

Aberdeenshire Advice Services 68 – 70<br />

Aberdeenshire Council 6<br />

Aberdeenshire Day Care Services 46<br />

Aberdeenshire Disability Action 20<br />

Aberdeenshire Disability Sports 82<br />

Aberlour Child Care Trust 30 – 31<br />

Able Care Ltd 22 – 23<br />

Advocacy North East 66<br />

Advocacy Service Aberdeen 66<br />

Age Concern 48<br />

Alzheimer Scotland 48 – 49<br />

Archway (Respite Care & Housing) Ltd 45<br />

Autism Outreach Team 31<br />

B<br />

Benefit Enquiry Line 72<br />

Benefits Service<br />

Aberdeen 71<br />

Aberdeenshire 71<br />

88

Benefits Service (continuation)<br />

Moray 72<br />

Blue Badge Scheme 56<br />

C<br />

Cancer Link Aberdeen and North (CLAN) 31, 49<br />

Cedarwood 46<br />

Chest, Heart & Stroke Scotland (Aberdeen Group) 49<br />

Child and Family Mental Health Services 38<br />

Children <strong>with</strong> Disabilities<br />

Aberdeen City 29<br />

Aberdeenshire 29<br />

Moray 16, 29<br />

Citizen Advice Scotland 66 – 70<br />

Combined Child Health Service<br />

Aberdeen City 28<br />

Aberdeenshire 28<br />

Moray 28<br />

Community Alarm Scheme 17<br />

Community Carers Scheme (Aberdeen) 38<br />

Community Dementia Team (Aberdeenshire) 40<br />

Community Learning Disability Team<br />

Aberdeen 44<br />

Aberdeenshire 44<br />

Moray 44<br />

Community Learning Healthy Minds 39<br />

Community Mental Health Team<br />

Aberdeen 42<br />

Aberdeenshire 42 – 43<br />

Moray 43<br />

Corners<strong>to</strong>ne Community Care 47<br />

89

Corners<strong>to</strong>ne – Respite Care 49<br />

Crossroads Care Attendant Scheme 51<br />

D<br />

Disability Sport 82<br />

Disabled Go 22<br />

Disabled Parking 57<br />

Dyslexia North East (Dyslexia Scotland) 50<br />

E<br />

Educational Psychology Services<br />

Aberdeen City 32<br />

Aberdeenshire 32 – 33<br />

Moray 33<br />

Employment Support Service (Moray) 81<br />

ENABLE Scotland 45<br />

Eye Sight Services – Education Services<br />

F<br />

Aberdeen (Vision Support Services) 34<br />

Aberdeenshire 34<br />

Moray 34<br />

Feedback or Complaint<br />

Aberdeen City 85<br />

Aberdeenshire 85<br />

Moray 86<br />

<strong>NHS</strong> <strong>Grampian</strong> 84<br />

Scottish Public Services Ombudsman 86<br />

First Scotrail 65<br />

Forres Carers Support Group 54<br />

90

Free Bus Travel<br />

G<br />

Accord Card (Aberdeen City) 58<br />

National Entitlement (Aberdeenshire) 58<br />

Travel Card (Moray) 59<br />

Gordon Carers Support Group 53<br />

Gordon Rural Action – Inverurie 55<br />

Gordon Rural Action – Huntly 53, 55<br />

<strong>Grampian</strong> CareData 8<br />

<strong>Grampian</strong> Society <strong>for</strong> the Blind 35<br />

Green Badge Permit 56<br />

H<br />

Hearing Aid and Audiology Clinics<br />

Aberdeen 36<br />

Moray 37<br />

Hearing Services – Children Services<br />

Aberdeen City (Hearing Support Services) 36<br />

Aberdeenshire 36<br />

Moray 34, 36<br />

Home Care Services 18 – 19<br />

Home From Home Respite Care Scheme 53<br />

Horizons Drop In Centre 41<br />

Horizons Rehabilitation Centre 20<br />

Housing and Accommodation<br />

Aberdeen City 75<br />

Aberdeenshire 75 – 76<br />

Disabled Persons Housing Service<br />

(Aberdeen City) 77<br />

91

Housing and Accommodation (continuation)<br />

Disabled Persons Housing Service<br />

(Aberdeenshire) 77<br />

Moray 76<br />

Housing Associations<br />

Aberdeenshire Housing Partnership 78<br />

ARK Housing Association Ltd 78<br />

Castlehill Housing Association Ltd 78<br />

<strong>Grampian</strong> Housing Association Ltd 78<br />

Hanover (Scotland) Housing Association Ltd 78<br />

Langstane Housing Association Ltd 79<br />

Margaret Blackwood Housing Association 79<br />

Tenants First Housing Co­operative 79<br />

Huntly Young Carer’s Project 55<br />

I<br />

Inspire 80<br />

J<br />

Jobcentre Plus 73 – 74<br />

K<br />

Keith Resource Centre 46<br />

L<br />

Linn Moor School 33<br />

M<br />

Mental Health Aberdeen (MHA) 40<br />

Mobility and Rehabilitation Service (MARS) 21<br />

Momentum 80<br />

92

Moray Community Care Day Centre 46<br />

Moray Council 7 – 8<br />

Moray Disabled (or Independent) Living Centre 22<br />

Moray Independent Living Equipment Service (MILES) 23<br />

Moray Resource Centre 22<br />

Moray Step Forward 81<br />

Moray Welfare Benefits 72<br />

Moray Young Carers 55<br />

Multiple Sclerosis Society (Aberdeen Branch) 50<br />

N<br />

<strong>NHS</strong> 24 4<br />

<strong>NHS</strong> <strong>Grampian</strong><br />

O<br />

Combined Child Health Service 28<br />

Dental In<strong>for</strong>mation and Advice Line 3<br />

General Enquiries 3<br />

Healthline 3<br />

Healthpoint<br />

Aberdeen 3<br />

ARI 4<br />

Elgin 4<br />

Helpline 4<br />

Occupational Therapy Services 24 – 25<br />

P<br />

PAMIS 45<br />

Parkinson’s Disease 50<br />

Pathways Aberdeen 80<br />

Patient Transport Service 57<br />

93

Pillar Aberdeen 39<br />

Positive Dementia Group 49<br />

Princess Royal Trust Moray Carers Project 54<br />

R<br />

Raeden Centre 28<br />

Reach Out Project (WEA) 39<br />

Royal Cornhill Hospital 38<br />

S<br />

Scotland­wide Free Travel Bus Travel <strong>for</strong> Older and<br />

Disabled People 58<br />

Scottish Disability Sport 82<br />

Scottish Disability Sport (Aberdeen Branch) 82<br />

Sense Scotland 46<br />

Shopmobility 25<br />

Social Work<br />

Aberdeen City 9 – 10<br />

Aberdeenshire Council 11 – 13<br />

Hospital (Aberdeen) 10<br />

Moray 14<br />

Moray Children <strong>with</strong> Disabilities 16<br />

Moray Community Care Team 15<br />

Speech and Language Services<br />

Aberdeen 26<br />

Aberdeenshire 26<br />

Moray 27<br />

Stuart Resource Centre 21<br />

Sue Ryder Care – Aberdeen 50<br />

94

T<br />

TaxiCard<br />

Aberdeen City 65<br />

Aberdeenshire 65<br />

Thistle Travel Card 59<br />

Towerview 47<br />

Transport Services<br />

V<br />

Aberdeen City 59<br />

Aberdeenshire 59 – 63<br />

Moray 63 – 64<br />

VSA 52<br />

VSA Carers Centre 52 – 53<br />

VSA Transport 59<br />

VSA Young Carers 55<br />

W<br />

Wheelchair Care Ltd 23<br />

95

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