Public reports pack PDF 3 MB - Blaby District Council

Page 45
Data and information gathering
Internal systems used
Customer Relationship Management system - Housing Options use CRM as their main case management tool to record notes
and actions for homelessness and prevention cases. The system records all contacts from every channel, value/failure, reason for
contact and for some contacts, diversity information.
The systems used to record and monitor youth homelessness (and indeed all homelessness services) is internal and does not
interface with other external systems
Records are recorded against an address or individual and used by other departments (ie council tax), so can hold a wide variety of
information.
ABRITAS – the Choice Based Lettings (CBL) system – records data on all applicants for social housing. It is also used by other
partners in the Leicestershire Choice Based Lettings schemes and currently holds over 10, 000 records.
However it only holds information on CBL applicants and information relating directly to their housing application. It does not
interact with other internal or external systems.
PE1 Spreadsheet – used for compile specific government statistics each quarter. This records data on homelessness prevention
cases (case officer, dates, who, age, tenure, reason for approach and outcome). This is also used to monitor officer case load, end
to end times, reasons for contact, age and tenure and outcomes and performance data for management.
Flare – records data on all grant and loan applicants via Disabled Facilities Grant or emergency minor works grant
Financials spreadsheet – records data on clients receiving loans or written deposits and repayment details.
Scorecard – monthly and quarterly internal performance data including:-
• Statutory Homeless Applications (chart 1)
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