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Public reports pack PDF 3 MB - Blaby District Council

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Page 37<br />

Specific issues that were a cause of frustration for the Housing Options Team included:<br />

• “The protocol that has been developed refers to a service delivery model that is not in place. The Single Access Point (SAP)<br />

only exists in Charnwood. Therefore, the current protocol is undeliverable for Local Authorities in its current format.<br />

• Specific problems that have occurred:<br />

o Failure of Social Services to inform Housing Options of the outcomes of assessments<br />

o Failure to follow statutory guidance on completing assessments<br />

o Difficulties in getting Social Services to confirm the level of help a young person has received.<br />

o Difficulties in communicating with individual front line officers<br />

11

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