Public reports pack PDF 3 MB - Blaby District Council
Public reports pack PDF 3 MB - Blaby District Council
Public reports pack PDF 3 MB - Blaby District Council
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Performance – Exceptions<br />
Average number of days taken to<br />
process Housing and <strong>Council</strong> Tax<br />
Benefit Claims<br />
This Qtr Target Against<br />
Target<br />
1<br />
Previous<br />
qtr<br />
Comparison Against<br />
Perf. v<br />
previous<br />
qtr<br />
Same<br />
qtr last<br />
year<br />
Perf. v<br />
last year<br />
7.21 N/A N/A 6.64 ���� 5.84 ☺<br />
Comments: Increase in processing applications has been caused by the introduction of electronic notifications<br />
(ATLAS) from the DWP which has hampered progress in this area nationally. However performance in this<br />
area is now improving and new claims have improved from an average of 26 days to 14 days and similarly<br />
changes in circumstances have improved to just under 6 days.<br />
Domestic burglaries<br />
246<br />
(year to<br />
date)<br />
N/A N/A<br />
Not comparable –<br />
cumulative figures<br />
150 ����<br />
Comments: The number of domestic burglaries has risen by 69% from the corresponding month last year.<br />
The police have developed an action plan to try and tackle the issue. The rise is a Countywide rise.<br />
DFG’s – Time from first contact to<br />
approval (Majors)<br />
106.9 N/A N/A 72 ���� 145.20 ☺<br />
Comments: The approval times for major works varies enormously due to the complex nature of the jobs.<br />
Events such as hospital admission or the seriousness of the disabled persons condition can all delay the<br />
approval of work. Children’s cases tend to be more complex and lengthy too. This has happened on several<br />
occasions in the last quarter which has impacted on performance reported.<br />
Homelessness - % of cases<br />
resolved successfully<br />
61.65% N/A N/A 75.21% ���� 66.67% ����<br />
Comments:<br />
The drop in percentage of cases resolved successfully is reducing due to higher numbers of cases where we<br />
have lost contact with the client. We assume that if people no longer need our help that they have<br />
satisfactorily resolved their housing problem but cannot record an outcome against them if we have no<br />
evidence to support this. We are currently looking at “lost contact” cases to see if there is anyway we can<br />
work differently to reduce this. This is also compounded with having a higher level of complex cases in the<br />
system. These cases take much longer to resolve successfully and we are predicting a large rise in the<br />
number of successful cases in January 2013 as these cases resolve.<br />
Young people engaged via BB19<br />
bus<br />
Community Services<br />
Quarter 2<br />
2012/13<br />
Portfolio Priorities<br />
1. Improve Outcomes and Opportunities for Communities and Individuals.<br />
2. Help residents understand what services are available and make it possible for them to be<br />
able to use them.<br />
747 N/A N/A 568 ☺ 1113 ����<br />
Comments: The summer project was attended by 252 young people over 12 days in August. The first Autumn<br />
project is underway with the bus attending Croft, Cosby, Enderby and <strong>Blaby</strong><br />
Page 107<br />
September 2012
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