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Appendix 1 Chart 1: Items from the TCBQ (She & Fisher, 2000) European Journal of Social Sciences – Volume 5, Number 3 (2007) Almost Some- Almost Never Seldom times Often Always 1 The teacher asks questions that require me to provide steps of ways of solving problems. 1 1. 2 3 4 5 2. This teacher asks questions that make me think hard about things that I have learned in class. 1 2 3 4 5 3. This teacher asks questions that require me to carefully analyze information in order to answer. 1 2 3 4 5 4. This teacher asks questions that require me to use a judgement to answer. 1 2 3 4 5 5. This teacher asks questions that require me to apply what I have learned in class in order to answer. 1 2 3 4 5 6. This teacher asks questions that require me to integrate information that I have learned. 1 2 3 4 5 7. This teacher asks questions that require me to understand what I have learned in class in order to answer. 1 2 3 4 5 8. This teacher asks questions that require me to give explanations in my own words. 1 2 3 4 5 9. This teacher asks for my opinions during discussions. 1 2 3 4 5 10. This teacher encourages me to discuss the answers to questions. 1 2 3 4 5 11. This teacher encourages me to discuss my ideas with other students. 1 2 3 4 5 12. This teacher encourages me to express my opinions about a topic. 1 2 3 4 5 13. This teacher praises me for asking a good question. 1 2 3 4 5 14. This teacher praises my answers. 1 2 3 4 5 15. This teacher uses my ideas as part of the lesson. 1 2 3 4 5 16. This teacher uses my answer as part of the explanation of the lesson. 1 2 3 4 5 17. This teacher nods his/her head to show his/her understanding of my opinion. 1 2 3 4 5 18. This teacher nods his/her head to show support while I answer a question. 1 2 3 4 5 19. Without speaking, this teacher indicates support for me through his/her facial expression. 1 2 3 4 5 20. Without speaking, this teacher supports me when I have a problem through his/her facial expression. 1 2 3 4 5 21. Without speaking, this teacher shows he/she understands my opinion through his/her facial expression 1 2 3 4 5 22. Without speaking, this teacher show his/her enthusiasm about my answer through his/her facial expression. 1 2 3 4 5 23. Without speaking, this teacher show his/her enthusiasm about my question through his/her facial expression. 1 2 3 4 5 24. Without speaking, this teacher shows his/her support through his/her eyes. 1 2 3 4 5 25. This teacher trusts me. 1 2 3 4 5 26. This teacher is willing to explain things to me again. 1 2 3 4 5 27. If I have something to say, this teacher will listen. 1 2 3 4 5 28. This teacher realizes when I do not understand. 1 2 3 4 5 29. This teacher is patient with me. 1 2 3 4 5 30. This teacher is friendly to me. 1 2 3 4 5 31. This teacher is someone I can depend on. 1 2 3 4 5 32. This teacher cares about me. 1 2 3 4 5 33. This teacher’s standards of behaviour are very high. 1 2 3 4 5 34. This teacher expects me to obey his/her instructions. 1 2 3 4 5 35. This teacher insists that I follow his/her rules. 1 2 3 4 5 36. This teacher insists that I do everything(s) he/she tell me to do. 1 2 3 4 37. This teachers demands that I do exactly as I am told. 1 2 3 4 5 38. This teacher does not allow me to do things differently from what he/she expect. 1 2 3 4 5 39. This teacher makes very clear to me that standard of behaviour expected of all students in this class 1 2 3 4 5 40. This teacher demands that I listen to instructions. 1 2 3 4 5 60
European Journal of Social Sciences – Volume 5, Number 3 (2007) Application of Analytic Network Process in the Enterprise Risk Management: An Example of the Selecting Best Operator in the Airport Business Ayse Kucuk Yilmaz Anadolu University, Ikı Eylul Kampus, School of Civil Aviation, 26470, Eskisehir, Turkey E-mail: akucukyilmaz@anadolu.edu.tr Tel: +90 535 462 55 90 Office: +90222 335 35 80-6812 Abstract This paper proposes an application of the analytic network process (ANP) for the selection of best operator for enterprise risk management (ERM) practice in the airport business. This survey is deal with solving “Who has best practices related to the ERM Implementation in the airport business?” problem. In order to identification of the best practice criterias to the ERM is realized to interview with airport managers, analysis of best practice surveys and ERM guidelines. ERM is required to serious investment, resources and integrated holistic approach. In this complex concept, many various criterias is important to best ERM implementation. ANP is used solving the problem, which it is include many measure and inderdependency. TAV Airport Holding Co. and Fraport A.G. are determined as alternatives in the proposed ANP model. Keywords: Airport Business; Analytic network process; Enterprise risk management; Factors affecting best enterprise risk management practice. 1. Introduction Recent developments and changes in the airport business environment have completely changed both the risks organisations face and their management of those risks. Globalisation, e-business, new organisational partnership, changes in the air transportation industries and the increasing speed� of business activity are rapidly changing and expanding the organisations face. ERM has emerged as an important new business trend at the airport business environment. ERM is structured and disciplined approach aligning strategy, process, people, technology and knowledge wtih the purpose of evaluationg and managing the uncertainties the enterprise faces as it creates value. “Enterprise-wide” means the removal of traditional functional, divisional, departmental, or cultural barriers. A truly holistic, integrated, future-focused, and process-oriented approach helps an organisation manage all key business risks and opportunities with the intent of maximising shareholder value fort he enterprise as a whole. Business leaders are realising that risk creates opportunitiy that opportunity creates value, and that value ultimately creates shareholder wealth. “How best to manage risks to derive that value” has become the critical question. ERM has the potential to provide organisations with a new competitive advantage (Mercer Oliver Wyman, 2006). The art of managing risk is more challenging than ever. ERM is become a focus point in the air transportation industry and airport business like as the other business and industries. Today business environment, managers is focused to “how should the best ERM practice?” question. Most organisations are uncertain about how, exactly, to translate the concept of ERM into concrete actions steps that will help them best practice. Rather, there is an emerging consensus about how to achieve effective ERM implementation and how it can benefit the organization. In this study, I deal with 61
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