Edendale hospital - Service delivey charter

EDENDALE HOSPITAL
Every patient has the right to: The provision of our services is based
on Batho Pele Principles and we undertake to:
Patient Administration: ID book, medical aid, Healthy and safe environment Consult the public on services offered
Inform the public of the standards
social pension card, proof of residential address, Participation in decision making of our services
pay slip and if unemployed a letter from Access to health care Ensure equal access
department of Labour. First time patients referral letter needed. Knowledge of one’s health Treat all clients courteously
For admission: soap, face cloth, toothpaste, Insurance/medical aid scheme Give accurate and full information
toothbrush, money for telephone, clothes for returning home, Choice of health services Be as transparent as possible
money for transport, residential address, home telephone number, Be treated by a named Health Redress when we fall short of out
For assessment & diagnosis:-clinic card and present medication. Care provider standards
Payments Confidentiality and privacy Ensure services are economical and
Private patients and medical aid patients are charged: full hospital fees. Informed consent efficient
All other patients are assessed according to their: income Refusal of treatment a second Encourage innovation and reward
Maternity patients and children under the age of 6 years receive opinion excellence
free treatment. Continuity of care Ensure positive customer impact
Complain about our health services through our efforts
You will be able to make use of these services by: Patients Responsibilities Demonstrate leadership and
Fixed Clinic or Mobile Clinic/Edendale Gateway Clinic Every patient shall: strategic direction
Community Health Centre: Provide 24 hour service Treat all health care workers and other patients
District Hospital : General Hospital and with respect and dignity Our performance against
Regional Hospital: (Regional services, specialist service) Comply with all hospital policies and guidelines Our standards:
Tertiary Services (Highly Specialized service) as displayed We shall publish the results of out
Central Services (Nkosi Albert Luthuli Central Hospital) Provide correct information regarding identity performance against out standards
Visiting Hours and financial status each year in our annual report
Monday to Friday Take responsibility for hospital fees as
13:00 — 14:00 assessed
17:00 — 18:30 Acknowledge that some other patients’ needs
Weekends and Holidays may be more urgent than his/hers
* 13:00 — 15:00 Provide health care workers with
When you write to us we shall: comprehensive and medical history and be
Acknowledge your letter within 5 working days of receiving it. compliant as regards to taking medication or
Provide you with a contact name for future queries follow any other prescribed treatment
Advise you when you can expect a reply Accept responsibility for decisions he/she with regard to treatment
Provide you with telephone, fax and e-mail details makes
Hours of consultation are as follows: We provide the following services: Complaints, Suggestions & Compliments
For complaints communicate with the Hospital PRO
o MOPD—24 hours Surgical/ Trauma If you have a query, suggestion, compliment and a concern please write to our:
SOPD—24 hours Internal Medicine Public Relations Officer
o POPD—24 hours Paediatric private bag x509
o FRACTURE CLINIC—24 hours Orthopaedics Plessieslaer
o GATEWAY—07:00—19:00 Obstetrics 3216
o GOPD—07:00—19:00 Gynaecology Tel: 033 095 4020
o The following clinics consultation hours are 07:00 - 16:00 Anaesthetics Fax: 033 395 4060
o CDC Dental Email Address: samke.mncube@kznhealth.gov.za
• EYE CLINIC Radiology and Toll Free: 0800 005 133(KZN Health Operation Centre)
• DENTAL Radiotherapy The PRO’s office is at the ground floor next to the information desk.
• OCCUPATIONAL THERAPY Physiotherapy Suggestion boxes are available throughout the hospital.
• SOCIAL WORKER Occupational Therapy
Dietetics Services
Speech Therapy and Audio -logy
Social Work Services
Pharmaceutical Services
Laboratory
Psychiatry Services
CDC and HCT APPROVED BY:
Accident and Emergency
Thuthuzela Care Centre
Haart Clinic MRS ZSI NDWANDWE(CEO) (JUNE 2011)
Save Lives. Make Health Care Facilities Serve the People

EDENDALE HOSPITAL
Save Lives. Make Health Care Facilities Serve the People
Save Lives. Make Health Care Facilities Serve the People