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2012 - 2013

Fiscal Year 2012-2013 Agency Goals
It is my privilege to present CONCERN’s agency goals for FY2012-2013. The pages that follow
detail agency goals developed in five critical areas of CONCERN’s operations:
• Corporate
• Counseling Services
• Foster Care and Adoption
• Maryland Programs
• Residential Services
These goals are a product of our strategic planning process, which brings input solicited from
every CONCERN service site in order to identify and prioritize annual and long-term agency goals.
For each goal area, there will be the name of the committee chair, the corporate consultant (if
applicable), committee participants, long-term goals, and FY2012-2013 annual goals. Each
committee meets regularly throughout the year and written quarterly progress reports are issued
by each committee.
The environment in which we currently offer our services continues to be a challenging one.
The hard work, creative thinking, and level of commitment of those who have been involved
in our strategic planning and goal setting processes should help us to remain optimistic about
CONCERN’s continued ability to meet the needs of children, youth, and families in Pennsylvania
and Maryland.
Thank you to everyone who has contributed to making this process a successful one.
Paul D. Rieger, MSW
Executive Director

Strategic Planning Committees
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Corporate
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Counseling Services
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Foster Care and Adoption
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Maryland Programs
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Residential Placement
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Fiscal Year 2012-2013

Corporate Strategic Planning Committee
Committee Chair: Paul D. Rieger
Goals – Fiscal Year 2012-2013
Committee Participants: Sandee Burns, Mary Beth Hughes, Scott Lubinski, Art Silverman,
Kevin Stichter, Eileen Walters and Ginny Ysa
Long-Term Goal – CONCERN’s business model will be defined by specific strategic direction from the
Corporate Office.
Annual Goals
1. The Corporate office will examine rebranding strategies to address CONCERN’s expanding program
diversity.
Lead Responsibility: Corporate Office
Projected Completion: June 30, 2013
2. The Corporate office will implement a plan to insure CONCERN’s continuum of care is well defined
and accessible to internal staff and external stakeholders.
Lead Responsibility: Corporate Office
Projected Completion: June 30, 2013
3. The Corporate Office will establish a process for analyzing current business activities and evaluating
new business opportunities.
Lead Responsibility: Corporate Office
Projected Completion: June 30, 2013
4. The Corporate Office will develop a long-term business vision.
Lead Responsibility: Corporate Office
Projected Completion: June 30, 2013

Long Term Goal – CONCERN will promote agency-wide understanding of quality assurance and
quality improvement processes.
Annual Goals
1. A structured Quality Assurance Summary will be developed for each CONCERN division, with the
subsequent goal of being able to identify procedures that could be generalized agency-wide.
Lead Responsibility: Quality Assurance Administrator
Projected Completion: December 31, 2012
2. CONCERN will work with each CONCERN division to purposefully and efficiently use outcomes
and program data to make informed decisions.
Lead Responsibility: Quality Assurance Committee
Projected Completion: June 30, 2013
Long-Term Goal – CONCERN will expand its fundraising efforts to reflect its geographic presence in the
states of Pennsylvania and Maryland.
Annual Goal
1. CONCERN will develop a three to five-year plan to revamp CONCERN’s fundraising practice.
Lead Responsibility: Corporate Office
Projected Completion: June 30, 2013

CONCERN Counseling Services Strategic Plan
Goals – Fiscal Year 2012-2013
Committee Chairs: Linda Messner and Tanya Jones
Corporate Consultant: Scott Lubinski and Paul Rieger
Committee Participants: Jana Berg, Elizabeth Deitrich, Shannon Goss-Brown, Tanya Jones,
Marisa Printz, Janet Sena
Long-Term Goal – CONCERN Counseling Services will implement improvement projects to
maximize program viability, quality and productivity.
Annual Goals
1. CONCERN Counseling Services will research the Rx (prescription) program for Credible and
complete a written cost-benefit analysis.
Lead Responsibility: Administrative Manager, Eastern and North Central Region Directors
Projected Completion: December 31, 2012
2. CONCERN Counseling Services will develop and implement a work plan for revising the CCS
Program Manual.
Lead Responsibility: Eastern and North Central Region Directors, Director of
Administration
Projected Completion: December 31, 2012
3. CONCERN Counseling Services will develop and implement advanced autism programming
agency-wide.
Lead Responsibility: Clinical Supervisors, Wellsboro and Greater Berks and TSS
Supervisor, Lewisburg
Projected Completion: June 30, 2013
Long-Term Goal – CONCERN Counseling will provide a continuum of quality mental health services to
meet the needs in the communities we serve.
Annual Goals
1. CONCERN Counseling Services will research, develop and implement a specialized counseling
program to address the increasing mental health treatment needs of Pennsylvania’s growing elderly

population and their families.
Lead Responsibility: North Central Region Director and Lewisburg Clinical Supervisor
(Eastern Region Director to provide assistance where necessary)
Projected Completion: June 30, 2013
2. CONCERN will develop resources and programming to correspond with Pennsylvania’s Early
Childhood Mental Health initiatives.
Lead Responsibility: Directors of North Central and Eastern Region CCS Operations
Projected Completion: June 30, 2012
3. CONCERN will research replicating Summer Therapeutic Activities Programs (STAP) that are
currently being provided in the North Central region and implement this program across applicable
agency service areas.
Lead Responsibility: Eastern and North Central Region Directors and Clinical Supervisors
Projected Completion: June 30, 2013
4. CONCERN Counseling Services will develop resources and programming to correspond with the
Cultural Competency initiatives that are being presented by the Managed Care Organizations.
Lead Responsibility: Eastern and North Central Region Directors, LVO Clinical
Supervisor, Human Resources Department
Projected Completion: June 30, 2013
Long-Term Goal – CONCERN Counseling Service will develop private funded programs.
Annual Goals
1. CONCERN Counseling Services will review federal laws expanding mental health coverage through
2014. Opportunities to expand and develop private funded programming will be documented in a
written plan.
Lead Responsibility: Eastern and North Central Region Directors, Director of
Administration
Projected Completion: June 30, 2013
2. CONCERN Counseling will develop and implement a plan to refine and market the Employee
Assistance Program.
Lead Responsibility: Eastern and North Central Region Directors, Director of
Administration and EAP workgroup
Projected Completion: June 30, 2013

Foster Care and Adoption Strategic Planning Committee
Goals – Fiscal Year 2012-2013
Committee Co-Chairs: Cindy O’Neil, Diane Devlin, Lynn Macadangdang
Corporate Consultant: Mary Beth Hughes
Committee Participants: Rick Alvarez, Pam Berg, Eda Cofield, Tonya Klemmer, Helene Knapp,
Carrie Knebel, Joe Monczewski
Long-Term Goal - CONCERN will strive for a standard of excellence in placement services, working to
become a provider of choice for placing agencies.
Annual Goals
1. CONCERN will adopt a strengths based approach in working with children and their families; staff
and resource families will be trained to implement the approach.
Lead Responsibility: Selected Workgroup/Director of Social Services/Quality Assurance
and Training Administrators/Director of Adoption and Permanency
Services
Projected Completion: June 30, 2013
2. CONCERN will conduct an agency wide internal and external recruitment campaign to increase the
placement of children in the Medical Levels Foster Care Program by 20%.
Lead Responsibility: Regional Directors/Development Department/Medical Services
Coordinator
Projected Completion: June 30, 2013
Long-Term Goal - CONCERN will improve safety, permanency, and well being outcomes for children and
youth in our care.
Annual Goals
1. CONCERN will offer enrichment trainings to prepare foster, adoptive and host home families
for working with specialized populations thus increasing placements and decreasing placement
disruptions.
Lead Responsibility: Training Administrator/Selected Workgroup/CRR Supervisor
Projected Completion: June 30, 2013

2. Through quality casework visits, CONCERN will enhance the well being and quality of life for
children in our care by monitoring timely access to education, behavioral health, medical and dental
care, as well as extra-curricular activities and community involvement.
Lead Responsibility: Regional Directors
Projected Completion: December 31, 2012
3. CONCERN will implement a system to ensure 100% compliance with completing medical/dental/
EPSDT services for children in foster care according to state regulations.
Lead Responsibility: Regional Directors/Quality Assurance Administrator/Medical
Services Coordinator
Projected Completion: December 31, 2012
Long-Term Goal - CONCERN will recruit and retain sufficient resource families to meet the diverse needs
of children referred for placement services with particular emphasis on increasing the capacity to care for
children with medical needs and keeping children in their home school districts.
Annual Goals
1. CONCERN will develop and implement new “word of mouth” strategies for effectively recruiting
foster, adoptive and host home families.
Lead Responsibility: Agencywide Recruitment and Retention Committee
Projected Completion: June 30, 2013
Long-Term Goal - CONCERN will ensure that all clients will receive sufficient support in reaching their
permanency goal.
Annual Goals
1. CONCERN will research effective models for providing reunification services to children returning
to their family.
Lead Responsibility: Regional Directors/Director of Adoption and Permanency Services
Projected Completion: June 30, 2013
2. CONCERN will implement measures to ensure that staff and families consistently support life book
work with our children.
Lead Responsibility: Regional Directors/Director of Adoption and Permanency Services
Projected Completion: December 31, 2012

Long-Term Goal - CONCERN will utilize innovative approaches to create opportunities for the meaningful
involvement of legal families in their children’s lives during placement.
Annual Goals
1. CONCERN will increase opportunities for legal families to participate with their children and foster
families in medical/dental appointments, school, athletic and community functions.
Lead Responsibility: Regional Directors/Selected Workgroup
Projected Completion: June 30, 2013
2. CONCERN will identify and adopt a training curriculum regarding quality visitation practices,
including additional research regarding a visitation center.
Lead Responsibility: Supervisors/Training Administrator
Projected Completion: June 30, 2013
3. CONCERN will emphasize our work with fathers by exploring resources such as the Fatherhood
Initiative and Inside Out Dads.
Lead Responsibility: Regional Directors/Director of Adoption and Permanency Services/
Selected Workgroup
Projected Completion: June 30, 2013
4. CONCERN will develop expertise in working with children of incarcerated parents.
Lead Responsibility: Regional Directors/Supervisors/Training Administrator
Projected Completion: June 30, 2013

Maryland Programs Strategic Planning Committee
Committee Chair: Carrie Knebel
Corporate Consultant: Mary Beth Hughes
Goals – Fiscal Year 2012 – 2013
Committee Participants: Bambi Harmon, Valerie Rheinheimer, John Green, Teeda Jagne,
Dana Fay, Consuella North, Kelly Golden, Lolita Gleaton and
Erik Johnson
Long-Term Goal- CONCERN will expand its array of services to ensure the long-term health of the Maryland
Regional Office.
Annual Goals
1. The Maryland Regional Office will complete and implement a program that will address job
readiness and career development utilizing the Ansell-Casey Life Skills Assessment Tool. Grant
opportunities will be explored simultaneously in an attempt to identify potential funding sources for
a position to implement the program.
Lead Responsibility: Teeda Jagne/ Committee members , Development Director
Projected Completion: December 31, 2012
2. The Maryland Regional Office will actively engage certified foster parents in recruiting and
approving new foster parents.
Lead Responsibility: Regional Director/ Assistant Regional Director/ Foster Home
Developer
Projected Completion: June 30, 2013
3. The Maryland Regional Office will explore providing a parenting program utilizing SPIN as a
component of Family Preservation for identified counties in the state.
Lead Responsibility: Regional Director/ Assistant Regional Director/ SPIN Video Home
Trainer/individuals trained in SPIN Video Home Training
Projected Completion: December 31, 2012
4. The Maryland Regional Office will explore Human Trafficking as it relates to the youth that
CONCERN provides therapeutic services or potentially could provide therapeutic services. The
Maryland Regional Office will provide training to the staff and foster parents so that CONCERN
will be able to therapeutically respond to these youth’s needs.
Lead Responsibility: Regional Director/ Assistant Regional Director/ Foster home
Developer
Projected Completion: December 31, 2012

Residential Placement Strategic Planning Committee
Committee Chair: Kevin E. Stichter
Goals – Fiscal Year 2012-2013
Committee Participants: Bob Cohick, Greg Girolamo, Jane Longazel, Ginny Ysa
Long-Term Goal – CONCERN residential programs will position themselves to maintain their long-term
viability.
Annual Goals
1. Each CONCERN residential program will document if and how they address the criminogenic needs
assessed in the Youth Level of Service/Case Management Inventory (YLS/CMI).
Lead Responsibility Director of Residential Services/Residential Directors
Projected Completion: June 30, 2013
2. CONCERN will create training for residential staff on the Juvenile Justice System Enhancement
Strategy (JJSES).
Lead Responsibility: Director of Residential Services/Residential Directors/Training
Administrator
Projected Completion June 30, 2013