syllabi 10+1 voc streams - Government Senior Secondary School ...

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Unit – 2
Submit a report on the lay-out of the reception office of commercial and non-commercial organistion
and their strength and weakness with a sketch.
PRACTICAL AND PROJECT WORK
Time: 3 hrs SEMESTER - II Marks: 50
Unit – 3
Arrange a role-play of receptionist in the class-room.
Unit – 4
Visit to a Star Hotel and Travel and Tourism Organization- List out the various personnel working in
the reception division, their duties and responsibility, and submit a report.
Unit – 5
Visit to a travel & tourism and hotel and collect various registers and forms used in reception
(Registration Card, Arrival and Departure Register, Guest History Cards, Key Cards, Rack Slips, Log
Book etc.)-Collect information from nearest city about Hotels and categorise them according to
location, no. of rooms, type of plan and facilities offered etc.
PAPER – II: OFFICE PRACTICE AND PROCEDURE
THEORY
Time: 2 hrs SEMESTER – I Marks: 30
Int. Ass./CCE: 10
Total Marks: 40
Unit – 1: Introduction to an Office
Meaning – Importance and functions – Location and layout of an office – Principles - Physical
condition – Office environments and its importance – Various sections in a Modern Office – Factors
to be considered in buying office premises and furniture.
Unit – 2: Office Organization
Meaning-Different types-Organization structure- Principles of organization-Delegation of authority-
Importance and principles of delegation-Office Manuals-Meaning-Need- Types-Advantages and
disadvantages of using office manuals-Techniques of improvement- Work chart- Work control-
Quality control- Work checking-Time scheduling-Work simplification and own technique.
Unit – 3: Handling Mail, Filling and Indexing
Procedure for handling incoming and outgoing mail-Essential requirements for a good system of
dealing with stationery. Meaning and importance essentials of filing-Essentials of a good filing
system-Classification and methods of filing-Indexing-Meaning-Need-Various types.
Time: 2 hrs SEMESTER – II Marks: 30
Int. Ass./CCE: 15
Total Marks: 45
Unit – 4: Office Equipments and Machines
Meaning and importance- Various equipments and machines used in a Modern Office Copies-
Photocopying-Addressing Machine; Adding and calculating machines; Accounting machine,
Electronic typewriter, Word processor, Modern Telephone, Fax, Computer with Printer and Scanner,
Computer Hardware(Basics) and Software( Ms-Office: Ms-word, Ms- Excel, Ms-PowerPoint).
Unit – 5: Noting, Note sheet writing, Reports and Minutes
Noting-purpose salient features-procedure-limitation-Report-Minutes-Kinds of minute-importancequalities
of writing report-form of a report-techniques of reports writing.