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Introduction<br />
About Service Technician Workbench<br />
Service Technician Workbench (STW) is Caterpillar's latest achievement in<br />
delivering service support information to dealerships.<br />
The Caterpillar version of STW is a software tool that provides access to<br />
applications that provide service support information to service technicians.<br />
As information is gathered an electronic Service Report is generated and<br />
portions of can be populated.<br />
Information is accessed through the following STW components:<br />
• Component Based Troubleshooting (CBT)<br />
• Technical Analysis (TA)<br />
• Caterpillar Electronic Technician (Cat ET)<br />
• Challenger Technician:<br />
(CT - for servicing Challenger 35, 45, and 55 agricultural tractors M300<br />
Technician (M300 - for servicing M300 series Excavators)<br />
• Service Information System (SIS)<br />
• Data View<br />
• Flash File Search (FFS)<br />
Caterpillar Inc. recommends the use of<br />
the latest version of STW, ET, and SIS<br />
Data. This insures that you are using the<br />
most up to date technical data.<br />
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