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1-877-598-8920<br />
DCS Support Center:<br />
- Voice: (800) 765-0999 (North America ONLY)<br />
(309) 675-4000 (Outside North America)<br />
- Fax: (309) 674-4080<br />
- E-mail: dcs_support_center@cat.com<br />
DCS Support Center (Lotus Notes)<br />
- Hours: 7:30 am-6:00 pm Monday Through Friday (Central Time)<br />
Caterpillar Media and Product Information Logistics:<br />
- 1-800-566-7782 (North America ONLY)<br />
- 309-266-0942 (Outside North America)<br />
- E-mail: media-logistics@cat.com<br />
Component Based Troubleshooting (CBT)<br />
CBT is designed to help the technician troubleshoot symptoms and codes for Caterpillar<br />
engines and machines. After identifying a symptom, the technician is presented with a<br />
list of components that, if not operating properly, may cause the symptom . By using<br />
the information provided for each component, the technician can identify the root cause<br />
of the symptom and fix the problem. The technician is also presented with a list of<br />
available ECMs and codes for the selected model to troubleshoot codes. In addition,<br />
CBT gives the technician links to related information for symptoms and codes in the<br />
Service Information System (SIS).<br />
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