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Purpose<br />
If communicating Service Information System (SIS) with DBS through Parts Integrator<br />
or SIS with Service Advisor, then a computer protocol named TCP/IP needs to be<br />
installed on your PC.<br />
Sending and receiving Feedback using STW also requires the computer protocol<br />
TCP/IP.<br />
If SIS does not communicate with DBS through Parts Integrator or Service Advisor, then<br />
follow the instructions below to resolve the problem. Also refer to the following<br />
instructions if you are unable to send or receive Feedback in STW.<br />
Step 1 Installing Dial-up Networking<br />
Windows 2000:<br />
A. Double click the “My Computer” icon on your desktop.<br />
B. In “My Computer”, double click the “Control Panel” icon.<br />
C. In the “Control Panel”, choose “Network” and “Dial-Up Connections”.<br />
D. Choose “Local Area Connection Status”.<br />
E. Click on “Properties” and choose “Install”.<br />
F. Select “Protocol: and then the “Add...” button.<br />
G. Choose “TCP/IP” from the list.<br />
H. Installation will proceed.<br />
I. After the installation has completed, restart your computer.<br />
Windows XP:<br />
TCP/IP is automatically installed with Windows XP.<br />
Step 3 If communicating between SIS and DBS through Parts Integrator, then try<br />
to use it. If communicating between SIS and Service Advisor, then try to use it.<br />
If sending and receiving Feedback in STW, then try to use it.<br />
Contact the DCS Support Center if you continue to have problems. The DCS Support<br />
Center’s contact information is near the end of this document.<br />
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