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Q) How can I have the logo for my dealership appear in the top right hand corner of the STW Service Report? A) First, find the image you want and name it “dealer.jpg”. Next, copy the file into: “C:\Program Files\Caterpillar Inc\Service Report\Themes\Logos”. Restart STW and the next time an STW Service Report is generated your image will be in the top right hand corner. Q) Why aren’t my digital images, Cat ET reports, or Cat ET graphics being displayed in the STW Service Report? A) Launch the STW Service Report and choose View, Preferences from the menu. The Service Report Preference tab will be displayed. Verify that the checkboxes for Digital Images is selected. 20
Purpose If communicating Service Information System (SIS) with DBS through Parts Integrator or SIS with Service Advisor, then a computer protocol named TCP/IP needs to be installed on your PC. Sending and receiving Feedback using STW also requires the computer protocol TCP/IP. If SIS does not communicate with DBS through Parts Integrator or Service Advisor, then follow the instructions below to resolve the problem. Also refer to the following instructions if you are unable to send or receive Feedback in STW. Step 1 Installing Dial-up Networking Windows 2000: A. Double click the “My Computer” icon on your desktop. B. In “My Computer”, double click the “Control Panel” icon. C. In the “Control Panel”, choose “Network” and “Dial-Up Connections”. D. Choose “Local Area Connection Status”. E. Click on “Properties” and choose “Install”. F. Select “Protocol: and then the “Add...” button. G. Choose “TCP/IP” from the list. H. Installation will proceed. I. After the installation has completed, restart your computer. Windows XP: TCP/IP is automatically installed with Windows XP. Step 3 If communicating between SIS and DBS through Parts Integrator, then try to use it. If communicating between SIS and Service Advisor, then try to use it. If sending and receiving Feedback in STW, then try to use it. Contact the DCS Support Center if you continue to have problems. The DCS Support Center’s contact information is near the end of this document. 21
Page 1 and 2: 1 CATERPILLAR Service Technician Wo
Page 3 and 4: Table of Contents Introduction.....
Page 5 and 6: Installation.......................
Page 7 and 8: Computer/Software Hardware Recommen
Page 9 and 10: If you do not have Service Technici
Page 11 and 12: Illustration 4: The STW setup will
Page 13 and 14: Select the “Yes” button to cont
Page 15 and 16: Step 8 Select Components The Select
Page 17 and 18: Frequently Asked Questions If you a
Page 19: Q) How do I subscribe to SIS and/or
Page 23 and 24: - OR - 7X-1700 - Caterpillar Commun
Page 25 and 26: Instructions To set up the Communic
Page 27 and 28: The service tool will remain unaffe
Page 29 and 30: 202 A required INI file was not loc
Page 31 and 32: Challenger Technician Purpose The C
Page 33 and 34: Dataview DataView measures and logs
Page 35 and 36: • To Delete Existing Lines from a
Page 37 and 38: MNTWOCTL (Direct Labor to Approval
Page 39 and 40: Illustration 14: Enter the intended
Page 41 and 42: Illustration 16: A question mark ca
Page 43 and 44: Illustration 19: Other shift time e
Page 45 and 46: Illustration 22: Enter the appropri
Page 47 and 48: Labor Approval Setup - DBS DBS must
Page 49 and 50: Labor Upload -End of Job Setup Illu
Page 51 and 52: Illustration 29: Open the SIMS DBS
Page 53 and 54: Illustration 32: Save the report te
Page 55 and 56: Select the Upload Settings Tab and
Page 57 and 58: Example of file name and save: AA00
Page 59 and 60: 1-877-598-8920 DCS Support Center:
Page 61 and 62: 1. Run the SIS Setup CD on the netw
Page 63 and 64: o Select the TA inspection to open.
Page 65 and 66: � � Illustration 43: TA Search
Page 67 and 68: o o Illustration 46: The TA Navigat
Page 69 and 70: o Following are items and their bac
Page 71 and 72:
Step 9 On the STW installation main
Page 73 and 74:
Step 12 In the Software License Agr
Page 75 and 76:
Step 15 After the files have been c
Page 77 and 78:
Illustration 57: Program Maintenanc
Page 79 and 80:
Step 17 After the files have been c
Page 81 and 82:
Illustration 63: Monthly Data Updat
Page 83 and 84:
Service Information System Web (SIS
Page 85 and 86:
Parts Integrator Purpose Parts Inte
Page 87 and 88:
- The integration software has been
Page 89 and 90:
Illustration 74: Step 8 Once the
Page 91:
Refer to the STW Knowledge Entry li
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