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Frequently Asked Questions<br />
If you are having a problem installing or using your software, here are some tips to get<br />
you started! First, please make sure you have thoroughly read the Getting Started<br />
section of this booklet. If you have followed the directions and are still having trouble<br />
installing or operating the software, here are some frequently asked questions and<br />
solutions that might help solve your problem.<br />
Q) Why is there no longer a SIS icon on the desktop after installing STW?<br />
A) The SIS icon is removed when STW is installed because SIS is now accessed<br />
through STW.<br />
Q) Cat ET was licensed on my PC, but the license did not transfer after I installed<br />
STW?<br />
A) On most PC'S the Cat ET license transfers automatically to STW. Use on-line<br />
licensing at https://on-linelicensing.cat.com./<br />
Q) Are TCP/IP and Dial-up Networking needed for STW and SIS to communicate?<br />
A) TCP/IP and Dial-up Networking are not needed for STW to communicate with<br />
SIS. They are needed for SIS to communicate with Service Advisor or DBS<br />
through Parts Integrator. TCP/IP and Dial-up Networking are also needed to<br />
send and receive Feedback from STW.<br />
Q) How do I access SIS Web through STW?<br />
A) Click on the same icon in the STW launch pad that you would to access SIS<br />
Windows. There is a preference setting in STW that indicates which application<br />
should launch. In STW Select View > Preferences and then select the SIS tab.<br />
Select SIS WEB. You must restart STW before the setting will take affect.<br />
Q) Why do I have to sign into SIS Web even though I’ve already signed into STW?<br />
A) The STW and SIS Web users exist independently of each other. Your SIS Web<br />
user is based on your Corporate Web Security (CWS) ID. To get through Caterpillar’s<br />
internet security, you will still need to sign in using your CWS ID and password which is<br />
not currently tied to the STW users created on your machine.<br />
Q) Why do M300 Technician, Challenger Technician, and DataView launch over the<br />
top of STW in their own window, Cat ET, SIS DVD, SIS Web, CBT, run within the STW<br />
window?<br />
A) These applications are not integrated with STW and launch outside of the STW<br />
container.<br />
Q) How do I get a SIS Web account?<br />
A) Talk to the SIS Coordinator or SIS Administrator at your dealership. He/She<br />
should be able to help you get a CWS user ID and then give you access to SIS Web. If<br />
your SIS Coordinator has questions, have them contact the DCS support center at 800-<br />
765-0999 or dcs_support_center@cat.com.<br />
Q) Why won’t my old SIS library work with STW?<br />
A) If your SIS library is pre-May 2006, You will need to have a new SIS library<br />
version. May 2006 or later. You can get this by calling your SIS Coordinator.<br />
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