Committed to Customer Satisfaction - Atlas Copco

Atlas Copco Aftermarket Solutions
Committed to Customer Satisfaction

Overview
Reliable, Dedicated, Flexible
Atlas Copco Gas and Process is committed to helping customers around the
word enjoy sustainable productivity. That’s why we offer a full range of highend
Aftermarket solutions, using our market-leading manufacturing capabilities
(including parts manufacturing) and our internationally recognized engineering
expertise. Present in 160 markets worldwide, our Aftermarket products and
services ensure your operations continue to run smoothly now and in the future.
When it comes to Atlas Copco turbocompressors and turbo-
expanders, our extensive Aftermarket presence allows
us to respond quickly and comprehensively to customer
needs. After all, our engineers know the applications and
processes used by our customers like no other provider.
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Decades of expertise and ongoing development go into
producing our top-of-the-line Aftermarket products and
services. That means we can be there for you – around
the clock, around the world.

We are constantly enhancing our expertise and our work-
flows, since that’s what allows our customers to achieve
the most with their Atlas Copco turbomachinery.
To ensure optimal performance, we interact closely with
our customers. After all, your goal is also our goal: avoid-
ing downtime and maintaining productivity over the long
term.
That’s why we focus on regular inspections and expert
maintenance, and why we provide well-considered sug-
gestions on how running systems can be upgraded and
improved.
Instead of merely reacting with “quick fixes,” we provide
forward-looking customer service that is tailored to sup-
port your specific process.
Our Aftermarket Team Offers You:
• Superior customer service in more than
160 markets.
• Customized service provided by
engineers who know your applications.
• Rapid response times when processing
your requests.
• 40 years of global experience and
ongoing investment in know-how and
technology.
• Quality spare parts and maintenance
options that ensure your processes are
always running smoothly and efficiently.
• Examples of partnerships with satisfied
customers around the world.
“We offer first-class
customer service, when
and where you need it.”
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Our Aftermarket Products
Expert Service That
Meets Your Needs
Installation & Commissioning
Looking for a smooth start with your new machinery?
Just ask our expert service staff – they’ll be glad to help.
Our professionals will guide the entire process from start
to finish, ensuring that the installation and commissioning
meld seamlessly with all other organizational and opera-
tional procedures.
Maintenance & Inspection
Proper maintenance is critical for achieving optimal long-
term productivity. That’s why our flexible service options
offer maintenance programs that can be tailored to meet
your specific needs.
By identifying repairs and overhauls before they’re re-
quired, we anticipate and reduce downtime. What’s more,
by ordering spare parts early, we can save you both time
and money.
Repairs
When a repair is necessary, we use the information stored
in our comprehensive customer database to ensure a
rapid response.
Depending on the specifics of each situation, we perform
repairs either directly on site, or at one of our specialized
Atlas Copco repair shops.
Our experts will consult with you in detail to identify the
optimal solution, thereby ensuring downtime is kept to a
minimum.
Reconditioning
The experts at your nearest Atlas Copco service facil-
ity are right there when it comes to reconditioning your
turbomachinery.
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Since they stay up to date on your applications and pro-
cesses, our specialists can respond quickly and efficiently
to your service needs.
Reconstruction/Backfitting
Having purchased an Atlas Copco turbocompressor or
turboexpander, you own a machine that is built to en-
hance your productivity for 25 years or more.
Naturally, your operations are likely to change over the
next quarter century. That’s why your Atlas Copco ma-
chine can be revamped in a number of ways.
Talk to our engineers about the changes you require to
maintain or increase the efficiency of your processes. We
can submit a detailed reconstruction scheme, including a
cost estimate.
And of course your machine will be treated as if it were be-
ing manufactured for the first time, and will be returned to
you with all the expected documentation and a warranty.
Vibration and Performance Analysis
Vibration and performance analysis has proven to be a
valuable tool in the preventive maintenance process.
During the analysis, specially trained Atlas Copco engi-
neers examine operational data to predict future perfor-
mance. The findings either confirm that performance is
expected to continue according to preset parameters, or
they identify potential shortcomings, signaling the need
for corrective measures.
When the findings suggest corrective measures are
needed, we will gladly work with you to plan repairs,
order parts, schedule maintenance or implement other
required responses.
An original Atlas Copco bearing

Our Aftermarket Products and Services
Fast and Sustainable Solutions
Spare/Replacement Parts: Protect Your Investment
Only original Atlas Copco parts can guarantee reliable, long-term
operations. We produce the majority of our spare parts in-house, then
store critical post-sale information in our extensive product database.
That means we have instant access to your equipment specifications,
including accuracy grade, material composition and process-specific
data. Our staff can then respond quickly and efficiently to your needs,
even at short notice.
Gas & Process Oils: Only the Best
Gas & Process Fluid VG 32 and Turbo Oil Plus (VG 46) allow machines
to meet the most strenuous demands posed by today’s operating
environments – thus prolonging the lifespan of your equipment. Both
oils were developed and tested specifically for Atlas Copco Gas and
Process products.
Unlike any other equivalent product on the market, they not only meet
key international OEM standards for first-rate performance – they
exceed them.
Phone Support: Instant Service
In many cases, a simple phone call can resolve any issue that impacts
your operations. Our Atlas Copco specialists are therefore on call to
assist you when questions arise.
Given their extensive experience servicing Atlas Copco machines on
site, our professionals can often suggest a solution on the phone that
minimizes downtime and returns your operations to productivity.
Field Service
In case of malfunction, telephone support is your first point of contact
to our customer service specialists. If this doesn’t solve the problem, a
member of our Aftermarket team will arrive on site to investigate the
problem further.
With extensive hands-on experience and prior knowledge of your
machine’s documentation and operational role, they can provide
insight on the most effective means for overcoming the malfunction.
In addition, our Aftermarket experts undergo ongoing professional
training, meaning the solutions they offer are forward-looking and
state-of-the-art.
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Did You Know?
We Have Special Training Courses for You
To ensure that your plant runs smoothly and efficiently,
we offer special training courses for your operating
personnel. Your employees will learn far more than just
the basic characteristics of your machine. Our courses
will help them identify and localize malfunctions before
they become disruptive. In addition, they will learn what
to do in case of severe malfunctions and emergencies.
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Our Aftermarket Solutions
Atlas Copco Service Contracts
Atlas Copco Gas and Process offers three service contracts, allowing you to
choose the plan that best fits your needs. Moreover, our fixed prices will help
you keep your maintenance budget within preset limits. So speak with our experts
– they’ll be glad to help you identify the service option that makes sense
for your individual process.
Inspection Plan
• Regular diagnostic checks including detailed reports
• Alerts for maintenance or repair needs
• Individualized service proposal designed to keep your
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machine in optimal working condition
• Documented inspection of all spare parts within your
inventory
• Recommendations for replacement parts
Preventive Maintenance Plan
• Systematic services based on your specific product’s
user manual
• Rapid exchange of specified parts
• Detailed diagnostic report documenting all necessary
future measures
• Documented inspection of all spare parts within your
inventory
• Recommendations for replacement parts
“Customer satisfaction is our ultimate goal.
We are there for you.”
Total Responsibility Plan
• All parts and lubricants
• All maintenance and repair work
• Execution of plant-specific service activities relating to
your machine (excluding daily maintenance)
• Automatic implementation of technical advances that
improve the performance and prolong the lifespan of
your machine
• Documented inspection of all spare parts within your
inventory
• Recommendations for replacement parts
Would you like to know more about the products and ser-
vices in the Atlas Copco Aftermarket portfolio? Please feel
free to contact us (see back cover) – we’d be glad to help!

Did You Know?
We Have Special Financing Models.
Atlas Copco Customer Finance provides clearly detailed
and customized financing solutions – optimized
for your individual situation. All options are based
on our extensive equipment, industry and financing
experience. Please don’t hesitate to contact us –
we’d be glad to discuss a plan that allows you
to acquire our state-of-the-art machinery.
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Our Expertise in Practice
Customer Service Story:
OMV Austria
In 2005, the petrochemical company OMV Austria urgently needed a new set
of Inlet Guide Vanes (IGVs) for their facility in Aderklaa, Tyrol. We were able to
respond to the situation immediately, with our team at Atlas Copco Mafi-Trench
in the US quickly producing a set of IGVs from archived manufacturing drawings.
The parts were shipped to Austria within a week. According to the customer,
the speed of our response was a major advantage for their operations.
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“Without such a rapid replacement, our efficiency
would not have been nearly as good.”
– Josef Mauser, Head of Mechanical Services, OMV plant Aderklaa.
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Our Expertise in Practice
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Customer Service Story:
Akzo Nobel
In 2005, our long-time customer Akzo
Nobel wanted to enhance the capacity
of their ethylene oxide plant in Stenungsund,
Sweden. Since space limitations
on site did not allow for adding new
buildings, our service experts suggested
revamping one of the plant’s crucial
components: a GT040 Atlas Copco
steam compressor. It was a viable and
efficient solution from an experienced
partner, said Akzo Nobel project manager
Per Gabrielsson.
“The Atlas Copco team
on site showed skill,
competence and dedication.”
– Per Gabrielsson, Akzo Nobel project manager.
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Our Service Promise to You
The Global Partner With a Local Presence
With our extensive Aftermarket
infrastructure, we can support
you globally – wherever you are.
Service Center
Atlas Copco
Mafi-Trench
Location:
Santa Maria,
California, USA
Service Center
Houston
Location:
Houston,
Texas, USA
Service Center
Atlas Copco Comptec
Location:
Voorheesville,
New York, USA
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Service Center
Atlas Copco Energas
Location:
Cologne, Germany

Service Center
Atlas Copco
Middle East-OCM
Location:
Dubai, UAE
Service Center
India
Location:
Vadorara, India
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Gas and Process Division
Your Contacts Worldwide
Headquarters
Atlas Copco Energas GmbH
Schlehenweg 15
50999 Cologne, Germany
Phone: +49 2236 96 50 0
Fax: +49 2236 96 50 824
aftermarket.gap@de.atlascopco.com
www.atlascopco-gap.com
Customer Contact
Austria
Atlas Copco GmbH Kompressoren und
Drucklufttechnik
Phone: +43 1 76 01 20
aftermarket.gap@at.atlascopco.com
Belgium
Atlas Copco Compressors Belgium
Phone: +32 2 68 90 511
bga.service@be.atlascopco.com
France
Atlas Copco Compressors S.A.S.
Phone: +33 1 39 09 31 00
compresseurs@fr.atlascopco.com
Germany
Atlas Copco Energas GmbH
Phone: +49 2236 96 50 855
aftermarket.gap@de.atlascopco.com
Great Britain
Atlas Copco Compressors Ltd.
Phone: +44 1442 26 12 01
aftermarket.gap@uk.atlascopco.com
Italy
Atlas Copco Italy S.p.A. CT Division
Phone: +39 02 61 79 91
aftermarket.gap.ct@it.atlascopco.com
The Netherlands
Atlas Copco Compressors Nederland
Phone: +31 78 62 30 230
aftermarket.gap@nl.atlascopco.com
Norway
Atlas Copco Kompressorteknikk A.S.
Phone: +47 64 86 08 60
aftermarket.gap@no.atlascopco.com
Poland
Atlas Copco Polska S.p. z.o.o.
Phone: +48 22 57 26 800
acpoland@po.atlascopco.com
Spain
Atlas Copco S.A.E. CT Division
Phone: +34 91 62 79 100
aftermarket.gap@es.atlascopco.com
India
Atlas Copco Ltd. Compressor Technique
Phone: +91 20 39 85 21 00
info.compressor@in.atlascopco.com
China
Atlas Copco Trading Co. Ltd.
Phone: +86 21 22 08 48 00
aftermarket.gap@cn.atlascopco.com
North America
Atlas Copco Comptec LLC
Phone: +1 518 76 53 344
aftermarket.gap@us.atlascopco.com
South America
Atlas Copco Mafi-Trench Company LLC
Phone: +1 805 928 57 57
aftermarket.mtc@us.atlascopco.com
Middle East
Atlas Copco ME Workshop
Phone: +971 4 29 98 825
aftermarket.gap@bh.atlascopco.com
Switzerland
Atlas Copco Schweiz AG
Phone: +41 32 37 41 900
aftermarket.gap@ch.atlascopco.com
© Atlas Copco 03/2011 Printed in Germany. B00/000/00/0000