merchant-agreement

(c) cancel the reservation and, where necessary, issue a refund to the cardholder if the
cardholder cancels the reservation in accordance with card scheme rules.
34.3. In relation to a guaranteed reservation, You must:
(a) accept all cancellations prior to the specifi ed time; and
(b) not require cancellation notifi cation more than 72 hours prior to scheduled arrival
date; and
(c) if the cardholder makes the reservation within 72 hours prior to the scheduled arrival
date, ensure that the cancellation deadline is no earlier than 6.00pm merchant outlet
time on the arrival date or date guaranteed; and
(d) if required that a cardholder cancel before 6.00pm merchant outlet time on the date
guaranteed, a written copy of the cancellation policy, including the date and time
that cancellation privileges expire, must be provided to the cardholder; and
(e) if the cardholder has not claimed or cancelled the hotel reservation service
accommodation by the specifi ed time, you must hold the rooms available according
to the reservation until check-out time the following day. You may then complete
a transaction receipt that must contain the following:
(i) amount of one night’s lodging plus applicable tax; and
(ii) cardholder’s name, account number in an truncated format, and expiration
date; and
(iii) the words “No Show” on the signature line of the transaction receipt.
34.4. You shall have the guaranteed room available for the arrival of the cardholder. If for
any reason you are unable to provide the room, you shall provide at no charge a
comparable room for one night at some other establishment and a three minute local
or long distance telephone call. You shall not have to hold accommodation available
for subsequent nights if the cardholder has failed to appear for their reservation
guarantee by checkout time following the fi rst night of the guaranteed reservation.
34.5. If there is a dispute, you shall accept a chargeback where the cardholder claims that
they cancelled the guaranteed reservation.
34.6. If there is a dispute in relation to a guaranteed reservation or an advance
accommodation deposit, you shall accept a chargeback where the cardholder claims
that they cancelled the reservation.
35. Express checkout
35.1. This clause 35 only applies where you have been authorised to accept card
transactions to permit express check out from hotels or motels.
35.2. You agree to handle the express checkout transactions as outlined in the card scheme
rules. You shall, retain and make available to us the itemised hotel/motel bill. All
disputes shall be resolved in accordance with the rules of the relevant card scheme.
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