merchant-agreement

27. Further assurances
27.1. You agree, at your own expense, to:
(a) execute and do everything else necessary or appropriate to bind you under this
agreement; and
(b) use your best endeavours to cause relevant third parties to do likewise.
27.2. If we determine that this agreement (or a transaction in connection with it) is or
contains a security interest for the purposes of the PPSA, you agree to do anything
(such as obtaining consents, signing and producing documents, getting documents
completed and signed and supplying information) which we ask and consider
necessary for the purposes of:
(a) ensuring that the security interest is enforceable, perfected and otherwise effective;
or
(b) enabling us to apply for any registration, or give any notifi cation, in connection with
the security interest so that the security interest has the priority required by us; or
(c) enabling us to exercise rights in connection with the security interest.
Everything you are required to do under this clause 27.2 is at your expense (in
particular, but not limited to, preparing, registering and maintaining any fi nancing
statement or fi nancing change statement as required under the PPSA). You agree
to pay or reimburse our reasonable costs, charges and expenses in connection with
anything you are required to do under this clause 27.2.
28. Disputes and general information
28.1. We will provide you upon request with general information dealing with our
procedures for handling disputes, the time within which disputes will normally be
dealt with and indicating that disputes will be dealt by staff with appropriate powers
to resolve disputes.
28.2. If you have raised an issue with NAB but do not feel it has been resolved to your
satisfaction, you can contact the NAB Customer Resolutions team on 1800 152 015.
28.3. If you are an individual or small business customer and are still not satisfi ed with
the outcome you may be able to raise your concerns with the Financial Ombudsman
Service. The Ombudsman is not an advocate for either the customer or NAB, but
works to assess the merits of each case based on the information provided by both
parties, taking into account the law, applicable industry codes or guidelines, good
banking practice and fairness. You can contact the Financial Ombudsman Service
via the details set out in paragraph 20 of the Quick Reference Guide.
67