merchant-agreement

(i) the merchant’s name most recognisable to the cardholder; and
(ii) contact information for service enquiries; and
(iii) terms and conditions of sale, if restricted; and
(iv) exact date free trial ends, if offered; and
(v) cancellation policy; and
(vi) web site address; and
(f) any other information we advise you is required.
6.3. You must give the cardholder a copy of the transaction receipt:
(a) immediately after completing the transaction but in the case of a contactless
transaction only if the cardholder has elected to receive one; and
(b) for a remote transaction as soon as possible following their request unless it is
generated automatically.
6.4. You must not require a cardholder to sign a transaction receipt or voucher until the
fi nal transaction amount is entered on the transaction receipt or voucher.
6.5. For at least 18 months after a transaction, you must retain:
(a) for a point of sale transaction, the original transaction receipt; or
(b) for a remote transaction the transaction receipt and any document that is evidence
of the cardholder’s request to you to charge amounts through the nominated card.
6.6. You must provide us with the transaction receipt and any other required evidence
of the transaction within seven days if we ask for it. If you fail to do so to our
satisfaction, we may charge a sales transaction back to you if the amount cannot
be collected from the cardholder.
6.7. You agree to allow us to examine your books of account or records relating to
any transaction.
7. Processing transactions
7.1. We have no liability for any information given to us until we are satisfi ed it has been
received in accordance with this agreement.
7.2. You must give us information about a transaction:
(a) by entering the transaction immediately if you are using live equipment but within
5 banking days if the equipment is operating in fallback mode; or
(b) within 3 banking days of the transaction if using manual equipment and a voucher;
or
(c) within the time frames we specify from time to time in relation to other transaction
methods.
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