merchant-agreement

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(b) verify that the signature (if any) on a nominated card matches the signature on the
transaction receipt; and
(c) verify that the cardholder resembles the person in any photograph intended for
identifi cation on the nominated card; and
(d) give the cardholder a copy of the transaction receipt immediately after completing
the transaction; and
(e) if the equipment displays an encoded account number that does not match with the
account number embossed on the cardholder’s nominated card do not complete the
transaction; and
(f) if we ask you to, but without endangering you or your personnel, retain by
reasonable, peaceful means any nominated card that does not have the usual card
security features; and
(g) include the disclosure we require on all transaction receipts if you wish to limit your
acceptance of returned goods or services or establish a policy for making price
adjustment.
Clauses 4.2(b), (c), (e) and (f) above do not apply to a contactless transaction unless the
electronic equipment prompts you to obtain a pin or signature.
Manual transactions
4.3. For manual transactions you must have the manual equipment that we require,
and you must:
(a) only use vouchers and manual equipment which we supply to you or which we
approve; and
(b) if the manual equipment is not working, legibly record on the document intended to
be the voucher the information required by clause 6.2 or otherwise submit the details
in accordance with processes approved by us.
Remote transactions
4.4. For remote transactions, you must:
(a) take reasonable steps to verify the identity of the person you are dealing with, in
order to confi rm that they are the genuine cardholder, including by observing and
implementing the recommendations in the fraud prevention guide; and
(b) record reasonable identifi cation details of the person you are dealing with, as well
as the commencement and expiry dates of the nominated card and verifi cation
numbers.