merchant-agreement
merchant-agreement
merchant-agreement
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22<br />
20. Complaints<br />
If you have raised an issue with NAB but do not feel it has been resolved to your satisfaction,<br />
you can contact the NAB Customer Resolutions team on 1800 152 015. If you are an<br />
individual or small business customer and are still not satisfi ed with the outcome you may<br />
be able to raise your concerns with the Financial Ombudsman Service.<br />
The Ombudsman is not an advocate for either the customer or NAB, but works to assess the<br />
merits of each case based on the information provided by both parties, taking into account<br />
the law, applicable industry codes or guidelines, good banking practice and fairness.<br />
You can contact Financial Ombudsman Service on:<br />
Phone: 1300 780 808<br />
Fax: (03) 9613 6399<br />
Web: www.fos.org.au<br />
Address: Financial Ombudsman Service<br />
GPO Box 3<br />
Melbourne Victoria 3001
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