merchant-agreement

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18. Stationery Some Merchants have the ability to order tally rolls via their terminal. Please refer to your terminal user guide for instructions. If you have any stationery queries, or to place an order, call our Merchant Service Centre on 1300 369 852 (select Option 4). Current stationery listing and prices can be obtained from our ‘Stationery ordering made easy’ brochure, online at www.nab.com.au or by contacting the Merchant Service Centre. 19. Contact us Help desk support For customer assistance, to report system faults or failures and for general enquiries regarding NAB’s Payment Solutions contact the Merchant Service Centre. Call the Merchant Service Centre on 1300 369 852 24 hours a day, 7 days a week or visit www.nab.com.au NAB Transact Technical Help Desk is available on 1300 138 313, 8.00am to 8.00pm weekdays. Authorisations Credit Card 13 25 15 (select Option 2) Debit Account 1300 360 852 American Express 1300 363 614 Diners Club 1800 331 112 Authorisation services are available 24 hours a day, 7 days a week. Sales enquiries For all enquiries or information requests on NAB’s range of payment solutions for your business: Call our sales consultants on 1300 EFTPOS (1300 338 767) 8.00am – 6.00pm AEST/AEDT Monday to Friday. Ask your relationship manager Visit us at www.nab.com.au Merchant fraud team For fraud related enquiries: call 1300 668 046 email Merchant.Fraud@nab.com.au 21
22 20. Complaints If you have raised an issue with NAB but do not feel it has been resolved to your satisfaction, you can contact the NAB Customer Resolutions team on 1800 152 015. If you are an individual or small business customer and are still not satisfi ed with the outcome you may be able to raise your concerns with the Financial Ombudsman Service. The Ombudsman is not an advocate for either the customer or NAB, but works to assess the merits of each case based on the information provided by both parties, taking into account the law, applicable industry codes or guidelines, good banking practice and fairness. You can contact Financial Ombudsman Service on: Phone: 1300 780 808 Fax: (03) 9613 6399 Web: www.fos.org.au Address: Financial Ombudsman Service GPO Box 3 Melbourne Victoria 3001
Page 1 and 2: Merchant Agreement
Page 3 and 4: 12. Fraudulent transactions 16 Use
Page 5 and 6: 6 1. Introduction This Quick Refere
Page 7 and 8: 8 It is important for you and your
Page 9 and 10: 10 4. Pre-authorisations This parag
Page 11 and 12: 12 8. Storage of cardholder data If
Page 13 and 14: 14 Should a cardholder contact you
Page 15 and 16: 16 Processing a refund via paper cr
Page 17 and 18: 18 For further advice refer to www.
Page 19: 20 16. China UnionPay (UnionPay) So
Page 23 and 24: Contents 1. Defi nitions 26 2. Merc
Page 25 and 26: 26 1. Defi nitions 1.1. Unless the
Page 27 and 28: 28 equipment means either manual eq
Page 29 and 30: 30 relevant law means any: (a) stat
Page 31 and 32: 32 (f) if you are a NAB Transact me
Page 33 and 34: 34 (b) you must not store the perso
Page 35 and 36: 36 (l) must not accept a nominated
Page 37 and 38: 38 (b) verify that the signature (i
Page 39 and 40: (f) details of your return and refu
Page 41 and 42: 42 4.19. You must verify the follow
Page 43 and 44: 44 (ii) comply with all manuals, gu
Page 45 and 46: 7.3. In giving us information on a
Page 47 and 48: 48 (s) it is a credit card transact
Page 49 and 50: 50 (f) the fees, charges and other
Page 51 and 52: 52 (f) any amounts found to be due
Page 53 and 54: 54 14.9. If you neglect, misuse, lo
Page 55 and 56: 56 (e) we are entitled to assume th
Page 57 and 58: 58 17. Indemnity and set-off 17.1.
Page 59 and 60: 60 19.4. This clause 19 does not ap
Page 61 and 62: 62 (d) if you are an incorporated b
Page 63 and 64: 64 22.6. When any part of this agre
Page 65 and 66: 66 26. Notices 26.1. You agree that
Page 67 and 68: 68 29. Publicity 29.1. You agree no
Page 69 and 70: 70 36. Bank deposit 36.1. If, in yo
Page 71:
72 (r) Should the balance of the ba
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merchant-agreement

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