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R A I LT R AC K - The Railways Archive

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appendices<br />

Appendix 4<br />

Customer-reasonable requirements. Summary of types of requirements received and discussed with customers and funders<br />

(excluding the Franchising Director).<br />

We have included in the Route Strategies the number of customer-reasonable requirements on each route. <strong>The</strong>se total 1054. In addition, there are 22 requirements that are not route specific.<br />

This gives a total of 1076. In this appendix, we have included how the 1076 requirements are split between our customers and funders. This total is derived from enhancement feasibility studies<br />

(627), enhancement planned or implemented (417) plus those still under discussion (32).<br />

CUSTOMER OR FUNDER NUMBER SUBMITTED NUMBER WITHDRAWN REQUIREMENTS RELATING TO PERFORMANCE TR<strong>AC</strong>K QUALITY<br />

OR COMPLETED <strong>AC</strong>COUNT MANAGEMENT PROCESS REQUIREMENTS REQUIREMENTS<br />

Anglia <strong>Railways</strong> 85 13 10 21 5<br />

Cardiff Railway Company 89 0 5 5 1<br />

Central Trains 87 19 6 9 2<br />

Centro 25 2 0 3 1<br />

Chiltern <strong>Railways</strong> 38 4 1 4 0<br />

Connex South Central 64 25 1 1 1<br />

Connex South Eastern 45 4 4 5 1<br />

Direct Rail Services 21 4 1 2 1<br />

Eurostar 20 0 1 6 1<br />

EWS Freight 151 1 34 19 1<br />

EWS Passenger Charter 8 0 6 0 0<br />

First Great Eastern 75 6 6 17 5<br />

First Great Western 65 22 0 5 2<br />

First North Western 30 9 8 1 2<br />

Freightliner 22 1 0 5 1<br />

Gatwick Express 12 1 0 1 1<br />

GMPTE 40 6 4 3 1<br />

GNER 73 12 0 2 2<br />

Heathrow Express 7 0 0 1 1<br />

Island Line 10 0 2 1 0<br />

London Underground Bakerloo Line 13 2 0 4 3<br />

London Underground District Line 10 1 0 3 2<br />

<strong>LT</strong>S Rail 62 3 2 3 5<br />

Midland Main Line 68 11 2 6 5<br />

Merseyrail Electrics 32 3 3 2 2<br />

Merseytravel 63 2 13 3 1<br />

NEXUS 7 0 0 0 0<br />

Northern Spirit 7 0 1 0 2<br />

ScotRail 71 10 2 5 1<br />

Silverlink 153 32 0 3 4<br />

South West Trains 48 3 6 2 5<br />

SPTE 24 2 1 1 1<br />

SYPTE 11 0 0 0 0<br />

Thames Trains 143 44 54 12 0<br />

Thameslink 24 5 2 1 1<br />

Virgin CrossCountry 34 0 6 1 2<br />

Virgin West Coast 125 2 4 1 2<br />

WAGN 93 3 4 6 5<br />

Wales and West Railway 92 0 21 14 4<br />

West Coast Railway 4 0 2 0 0<br />

WYPTE 19 0 0 0 0<br />

TOTAL 2137 252 212 178 74<br />

342

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