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Of those who were satisfied,the most important reasons given were: Cleanliness 30% Eating and drinking facilities 22% Stations improved generally 21% Access to information 20% Of those who were dissatisfied,the most important reasons given were: Cleanliness 54% Toilets 45% Comfort/waiting facilities 44% Access to information 27% These results reflect the current variability of the levels of facility and condition of the stations. Table C Changes in standard of station facilities Source:all rail users in Britain (753).Fieldwork Sept & Dec 1998 MORI/Railtrack Customers were asked to consider whether they thought facilities at railway stations have got better, got worse, or stayed about the same over the past few years. 50% 40% 30% 20% 10% Great deal better Little better About the same Little worse Great deal worse Don’t know 2.4 2.4 Feedback on this Statement We would again like to receive comments on both format and content of the NMS. We will use a number of mechanisms to achieve this. • Formal,written consultation with our customers through our Account Executives on both this Statement and our Route Strategies. • Formal consultation with the Franchising Director, PTEs and other funders. • Informal consultation with our suppliers. • Written responses from other interested parties. • Consultation forums in each of our Zones with the opportunity to discuss the NMS with our appropriate key managers. We would like to receive written responses by 1 June 1999, and we will conclude formal written consultations by the same date.The consultation forums in each of our Zones will be held during June and July 1999. For immediate response, a tear-off,postage-paid response form is included on the last page of this document. Written responses should be sent to: Paul Prescott Strategy Director DP 10/82 Railtrack House Euston Square London NW1 2EE The consultation forums in each of our Zones will be held during June and July 1999 25
progress 3 Progress 3.1 Summary 3.2 Operational performance 3.3 Track quality 3.4 Infrastructure suppor t 3.5 Year 2000 compliance and information technology 3.6 Rebalancing our investment programme 3.7 Renewal of network 3.8 Station regeneration programme 3.9 Enhancement investment 26
Page 1 and 2: R A I LT R AC K 1 9 9 9 N E T WOR K
Page 3 and 4: 1 introduction Page 12 1.1 Introduc
Page 5: 4 foreword The 12 months since publ
Page 8 and 9: The market for rail services Since
Page 10 and 11: What the plans deliver The major de
Page 12 and 13: Progress since the 1998 NMS The tim
Page 14 and 15: In this section, we set out the str
Page 16 and 17: 1.4 1.4 Context The periodic review
Page 18 and 19: We firmly believe that risk is best
Page 20 and 21: Integrated transport In the past 12
Page 22 and 23: The Network Management Statement is
Page 24 and 25: 2.2 2.2 Consultation with our custo
Page 28 and 29: We report on the substantial progre
Page 30 and 31: 3.5 3.6 3.5 Year 2000 compliance an
Page 32 and 33: Examples of significant work Woking
Page 34 and 35: In this section, we set out what ne
Page 36 and 37: 4.2 4.2 Expenditure summary The mai
Page 38 and 39: 4.4 4.4 Renewals policy We have wor
Page 40 and 41: ecomes due for total renewal at the
Page 42 and 43: Continued improvement. The completi
Page 44 and 45: on the network.These safety improve
Page 46 and 47: Environmental commitments First, ov
Page 48 and 49: This section describes the impact o
Page 50 and 51: Table A Delays to train services RA
Page 52 and 53: Accessibility Category A Category B
Page 54 and 55: Table F Asset condition SPEED RESTR
Page 56 and 57: 5.4 5.4 Network utilisation Capacit
Page 58 and 59: Loading gauge This stipulates the m
Page 60 and 61: Electrification 38% of the rail net
Page 62 and 63: This section sets out our ambitious
Page 64 and 65: H e a t h r ow Express commenced se
Page 66 and 67: een discussed with customers,funder
Page 68 and 69: SUMMARIES OF KEYLOCATIONS IDENTIFIE
Page 70 and 71: 6.6 6.6 Stations and depots Discuss
Page 72 and 73: Major stations Last year, we report
Page 74 and 75: 6.8 6.9 6.8 Timetabling With an inc
Page 76 and 77:
Table A Enhancement expenditure (£
Page 78 and 79:
Enhancement schemes Previous commit
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NAME ANDDESCRIPTION OF SCHEME Paddi
Page 82 and 83:
NAME ANDDESCRIPTION OF SCHEME Victo
Page 84 and 85:
This section describes our plans fo
Page 86 and 87:
7.3 Table A Review of customer requ
Page 88 and 89:
• the impact of these flows on se
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Proposed gauge enhancements W10 gau
Page 92 and 93:
Table C Loading gauge classificatio
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Table G Freight volume, income and
Page 96 and 97:
Table H Summary of freight specific
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In this section, we show in more de
Page 100 and 101:
B How Railtrack could get traveller
Page 102 and 103:
8.4 We have suggested to the Govern
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8.5 Thameslink 2000 The primary obj
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Further developments include: • s
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This section provides a summary of
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9.2 9.3 9.2 The Parliament and loca
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S t a t i o n s . We have committed
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Key de velopments The map identifie
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This section gives, for the first t
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10.3 10.3 Sustaining the network Si
Page 120 and 121:
We will raise linespeed between Lon
Page 122 and 123:
Table A Expenditure on maintenance,
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123
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16 Great Eastern Main Line and bran
Page 128 and 129:
Colour coding used on the Route Str
Page 130 and 131:
Maintenance expenditure (£M - 1998
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Page 134 and 135:
Page 136 and 137:
Page 138 and 139:
Page 140 and 141:
Page 142 and 143:
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A R West Coast Main Line upgrade sc
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These are the route improvements we
Page 148 and 149:
These are the route improvements we
Page 150 and 151:
Renewals expenditure to deliver the
Page 152 and 153:
Progress on the 1998 NMS WILLESDEN
Page 154 and 155:
Route characteristics DESCRIPTION T
Page 156 and 157:
Our ECML upgrade scheme TAKING THIN
Page 158 and 159:
Page 160 and 161:
Progress on the 1998 NMS SIGNALLING
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CAPABILITY CHANGES TO ACHIEVE ROUTE
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Progress on the 1998 NMS RELIABILIT
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Page 172 and 173:
Page 174 and 175:
Page 176 and 177:
6 Channel Tunnel routes SOUTHERN ZO
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6 178 Channel Tunnel routes continu
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7 Derby to Bristol and Didcot via B
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7 182 Derby to Bristol and Didcot v
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8 North Trans-Pennine: Liverpool to
Page 186 and 187:
8 186 North Trans-Pennine: Liverpoo
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8 188 North Trans-Pennine: Liverpoo
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9 Birmingham and Coventry to Peterb
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9 192 Birmingham and Coventry to Pe
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10 Crewe to Newport via Shrewsbury
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10 Crewe to Newport via Shrewsbury
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11 Wolverhampton to Chester, Aberys
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11 Wolverhampton to Chester, Aberys
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12 Manchester and Crewe to North Wa
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12 Manchester and Crewe to North Wa
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13 Manchester to Sheffield and Nort
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13 Manchester to Sheffield and Nort
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14 Edinburgh to Glasgow, Glasgow an
Page 212 and 213:
Page 214 and 215:
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15 West Anglia Main Line and branch
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15 West Anglia Main Line and branch
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17 London, Tilbury and Southend EAS
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17 London, Tilbury and Southend con
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18 Chatham Main Line and North Kent
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18 Chatham Main Line and North Kent
Page 232 and 233:
19 Brighton Main Line and South Lon
Page 234 and 235:
Page 236 and 237:
Page 238 and 239:
20 South Coastal Route: Portsmouth
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20 South Coastal Route: Portsmouth
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21 London to Portsmouth and Weymout
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21 London to Portsmouth and Weymout
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22 Wessex routes GREAT WESTERN AND
Page 248 and 249:
22 Wessex routes continued Renewals
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23 Clapham Junction to Reading and
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23 Clapham Junction to Reading and
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24 Isle of Wight: Ryde to Shanklin
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24 256 Isle of Wight: Ryde to Shank
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25 Chiltern Lines MIDLANDS ZONE Chi
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25 Chiltern lines continued These a
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26 North London Line EAST ANGLIA ZO
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26 North London Line continued Rene
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27 Cotswolds GREAT WESTERN ZONE Cen
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27 Cotswolds continued Renewals exp
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28 Cardiff Valleys GREAT WESTERN ZO
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28 Cardiff Valleys continued These
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29 West Wales GREAT WESTERN ZONE Wa
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29 West Wales continued Renewals ex
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30 West Midlands local routes MIDLA
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30 West Midlands local routes conti
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31 East Midlands local routes MIDLA
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31 East Midlands local routes conti
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32 Merseyside NORTH WEST ZONE FNW;
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32 Merseyside continued These are t
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33 Manchester to the coast NORTH WE
Page 292 and 293:
33 Manchester to the coast continue
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34 Lancashire NORTH WEST ZONE FNW;
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34 Lancashire continued These are t
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35 Cumbria NORTH WEST ZONE FNW; DRS
Page 300 and 301:
35 Cumbria continued Renewals expen
Page 302 and 303:
36 Yorkshire LONDON NORTH EASTERN A
Page 304 and 305:
36 Yorkshire continued These are th
Page 306 and 307:
37 North East England LONDON NORTH
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37 North East England continued The
Page 310 and 311:
38 South West Scotland SCOTLAND ZON
Page 312 and 313:
38 South West Scotland continued Th
Page 314 and 315:
39 Strathclyde SCOTLANDZONE GNER; S
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39 Strathclyde continued CAPABILITY
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39 Strathclyde continued Progress o
Page 320 and 321:
Page 322 and 323:
Page 324 and 325:
Page 326 and 327:
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42 Freight-only routes SOUTHERN ENG
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43 Freight-only routes MIDLANDS ZON
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44 Freight-only routes NORTHERN ENG
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45 Freight-only routes SCOTLAND ZON
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appendices 11 Appendices and glossa
Page 338 and 339:
appendices 340 Appendix 1 Extracts
Page 340 and 341:
appendices Appendix 4 Customer-reas
Page 342 and 343:
abbreviations and glossary 344 A B
Page 344 and 345:
abbreviations and glossary 346 H I
Page 346 and 347:
abbreviations and glossary 348 S T
Page 348:
1 9 9 9 N E T WORK M A N AG E M E N
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