R A I LT R AC K - The Railways Archive

Of those who were satisfied,the most important reasons
given were:
Cleanliness 30%
Eating and drinking facilities 22%
Stations improved generally 21%
Access to information 20%
Of those who were dissatisfied,the most important reasons
given were:
Cleanliness 54%
Toilets 45%
Comfort/waiting facilities 44%
Access to information 27%
These results reflect the current variability of the levels of
facility and condition of the stations.
Table C Changes in standard of station facilities
Source:all rail users in Britain (753).Fieldwork Sept & Dec 1998 MORI/Railtrack
Customers were asked to consider whether they thought facilities at
railway stations have got better, got worse, or stayed about the same
over the past few years.
50%
40%
30%
20%
10%
Great deal better
Little better
About the same
Little worse
Great deal worse
Don’t know
2.4
2.4 Feedback on this Statement
We would again like to receive comments on both format
and content of the NMS. We will use a number of
mechanisms to achieve this.
• Formal,written consultation with our customers through
our Account Executives on both this Statement and our
Route Strategies.
• Formal consultation with the Franchising Director, PTEs
and other funders.
• Informal consultation with our suppliers.
• Written responses from other interested parties.
• Consultation forums in each of our Zones with the
opportunity to discuss the NMS with our appropriate
key managers.
We would like to receive written responses by 1 June 1999,
and we will conclude formal written consultations by the
same date.The consultation forums in each of our Zones
will be held during June and July 1999.
For immediate response, a tear-off,postage-paid response
form is included on the last page of this document.
Written responses should be sent to:
Paul Prescott
Strategy Director
DP 10/82
Railtrack House
Euston Square
London NW1 2EE
The consultation
forums in each of
our Zones will be
held during June and
July 1999
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