ICA Annual 2010

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Visitor Services Centre Teamwork means assisting colleagues with their workload and being always ready to lend a helping hand. SSGT Rainah Mohamad Just like a nation, an organisation should have a pledge that encapsulates its core values and functions. ICA’s values of upholding integrity, staying committed and being accountable are captured in our pledge. CSO5 Shajitha Beham Permanent Resident Services Centre I believe one of the major challenges posed to any modern institution, including ICA, is confronting the ever-changing world. To be of value to my organisation in achieving its goals and aims, I will strive to adapt to the changing times and even break norms to deliver services of higher standards to my customers. And to prepare myself for the changes, I have to embark on a journey of continuous learning which will equip me with new skills and updated knowledge to confront the changes. ASP Tan Wee Kwang, Ricky I can contribute to the nation’s security by being vigilant, ensuring accuracy of my work at all times and maintaining secrecy of information that I have access to. CSO2 Zainab Bte Mohamed 29 30
Planning & Research division By embracing each task with a positive attitude, any challenge can be overcome, no matter how daunting it may seem to be. After all, I believe that one can only truly appreciate the beauty of something if one has worked hard for it. Border security is the collective effort of every member of ICA, regardless of rank or work unit. Having the mentality that everyone matters, right from the onset, would ensure that we remain united and resilient as an organisation. ASP Siti Salmah Haji Abu Samah One of my duties involves providing critical immigration statistics to ICA’s management or ministry for further analysis. When generating such figures, it is important to adopt checks to ensure accuracy. In the event of any errors detected after the provision, one must be honest and quickly follow up with the amended figures to ensure timeliness and data accuracy. MX12 Lee Hon Wai Technology division Information technology has always played an integral role in ICA’s operations. One of the ways I can contribute to the security of our nation is to keep abreast of the emerging technologies in the global and local arena. This will identify new capabilities that can enhance ICA’s operational excellence and capacity to meet the mounting security challenges posed by the growing arms of terrorism in the region. ASP Lin Kaizhen The pledge is ICA’s commitment to our nation. With the pledge as our guide, we will be constantly reminded to stay focused on our call of duty. I challenge myself as an officer today to do even better tomorrow, performing and excelling in my level of productivity. It is a conscious effort and with determination, I can achieve it. ASP Ang Lay Sung, Angela 31 32
Page 1 and 2: ImmIgratIon & CheCkpoInts authorIty
Page 3 and 4: It is apt that the theme for this y
Page 5 and 6: Mr Vijakumar Sethuraj DEPUTy COMMIS
Page 7 and 8: Mr Tan Poh Kee COMMANDER Enforcemen
Page 9 and 10: Airport Command Integrity acts as a
Page 11 and 12: Woodlands Command We should maintai
Page 13 and 14: Coastal Command As ICA officers, we
Page 15: enforcement Command Integrity: Neve
Page 19 and 20: Policy division Constantly remind m
Page 21 and 22: Our Milestones ICA’s Change of Co
Page 23 and 24: Our Milestones Bali Process Worksho
Page 25 and 26: distinguished Visitors 20 January 2
Page 27 and 28: Significant Cases Intelligence divi
Page 29 and 30: Significant Cases enforcement Comma
Page 31: Statistics Checkpoint Operations Nu

ICA Annual 2010

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