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Prospectus - Notowania

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2.9%, mainly as a result of the greater amortisation and depreciation charges within<br />

the Parent Company and Poland’s Markets.<br />

A breakdown of operating costs by business segment shows that, where market trends<br />

have had a greater adverse effect, reductions in operating costs have been recorded,<br />

even if not on a proportional basis.<br />

(in millions of €) % Change<br />

Operating costs (Reclassified) 09.30.2009 09.30.2008 2009/2008<br />

Retail (5,302) (5,686) -6.8%<br />

Corporate & Investment Banking (2,477) (2,602) -4.8%<br />

Private Banking (400) (413) -3.1%<br />

Asset Management (351) (393) -10.7%<br />

Central Eastern Europe (CEE) (1,439) (1,613) -10.8%<br />

Poland's Market (634) (806) -21.3%<br />

Parent company and other companies* (918) (1,005) -8.7%<br />

Total (11,521) (12,518) -8.0%<br />

* Including netting and write-downs.<br />

The dynamics relevant to the overall operative costs and in particular, relevant to the<br />

other administrative expenses recorded during the first three quarters of the financial<br />

year are connected to the contingent evolution of the individual cost components. The<br />

development of the costs over Q4 also presented specific peculiarities also connected<br />

to seasonal factors and cannot be deduced from that which had accrued up to<br />

September, 30 2009.<br />

Operating costs of the Retail business segment have fallen by a total of 6.8%<br />

following the positive effects of the initiatives directed at achieving greater efficiency<br />

launched in the early months of 2009. This reduction is mainly attributable to staff<br />

expenses which have fallen as a result of staff cuts, following the process to integrate<br />

the former Capitalia banks into the Group, financed by a retirement plan commenced<br />

in 2008 and directed at achieving greater efficiency. CIB also recorded a reduction in<br />

operating costs (-4.8%) as a result of the actions taken by management for the<br />

purposes of cost containing and of the effectiveness of the restructuring measures<br />

implemented. The contraction has been recorded in both staff expenses (-7.6%) and in<br />

operating costs (-3.3%). The reduction posted by Asset Management (-10.8%) is due<br />

to both the reduction in staff expenses which have been positively affected by the turn<br />

over to the profit and loss account of the bonuses of the previous year, allocated but<br />

not paid in the absence of which staff expenses for Q3 2009 are essentially in line<br />

with those of Q2, and by the fall in other administrative expenses (-14%). Again with<br />

regard to the operating costs in Asset Management, it must be noted that in Q3 assets<br />

for the subsidiary Vanderbilt were written down by € 5.9 million. The reduction in<br />

operating costs recorded by Poland’s Markets is mainly attributable to the careful cost<br />

containing policies implemented. Lastly with regard to the CEE segment, this was<br />

also subject to radical cost cutting activity which promptly offset the downturn in<br />

volumes arising from the current economic crisis.<br />

The trends apparent in operating income and in operating costs have led to a 16.3%<br />

recovery in operating profit which reached € 9,608 million, compared to € 8,263<br />

million in the first nine months of 2008, with the following breakdown and change by<br />

business segment.<br />

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