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Prospectus - Notowania

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usiness segments have posted results which, in absolute terms, are essentially in line<br />

with the same period of the previous year.<br />

The recent evolution of the financial markets, whose trend, as indicated in the<br />

premises of the present Chapter, are part of the factors that influence the Group<br />

results, could demonstrate its effect during Q4 of 2009 and Q1 of 2010. In this<br />

context, we refer, in particular, to the changed economic framework that characterised<br />

the sovereign debt of Greece and Spain and the indebtedness of an important<br />

economic-financial operator in Dubai that are forecasted to have negative effects on<br />

revenues deriving from trading and Group operations in capital markets.<br />

In the first nine months of 2009 operating costs stood at € 11,521 million, compared<br />

to the € 12,518 million recorded in the same period of the previous year.<br />

Staff expenses amounted to € 6,821 million, down by 9.5% compared to the first nine<br />

months of 2008. Net of these effects and taking into account the changes in the scope<br />

of consolidation and the exchanges rates, staff expenses recorded a reduction.<br />

This decrease is attributable to the reduction in both headcount and in the variable<br />

component of compensation (€ -280 million, -30% compared to September 2008).<br />

Headcount (in terms of FTE) as at September 30, 2009 stands at 166,421 employees,<br />

with a reduction of 8,097 employees since the beginning of the year and of 10,970<br />

employees compared to September 2008. The decreases, compared to September<br />

2008, have mainly been concentrated in the following business segments:<br />

• Retail and CIB mainly as the outcome of integration activities and of retirements<br />

arranged with staff of the former Capitalia Group, during Q1 2009;<br />

• Asset Management (-262 employees) following the restructuring process of the<br />

relevant companies;<br />

• CEE and mainly in Ukraine, Poland’s Market, Kazakhstan and Turkey;<br />

• Corporate Centres following the streamlining process under way and as a result of<br />

the synergies produced by centralisation of the Information Technology and Back<br />

Office.<br />

Other administrative expenses, totalling € 4,087 million in the first nine months of<br />

2009, recorded a reduction of 8% compared to the same period of the previous year.<br />

The decreases related to operating expenses (€ -68 million), advertising, marketing<br />

and communication expenses (€ -124 million), staff-related expenses (business trips,<br />

training, rent for over € -76 million) and expenses relevant to ICT (-€67 million),<br />

following policies to improve efficiency adopted by the Group also in view of the<br />

difficult economic climate.<br />

Expense reimbursements, equal to € 318 million, decreased by 23.7% compared to the<br />

same period of 2008, concentrated in Retail, while write-downs of property, plant and<br />

equipment and intangible assets, amounting to € 931 million, post a slight reduction of<br />

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