Ticketing and Concessionary Travel on Public Transport - United ...

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Twelfth Report of Session 2005–06 Fifth Special Report The work of the Civil Aviation Authority: Government Response to the Committee’s Thirteenth Report of Session 2005–06 Sixth Special Report Transport for the London 2012 Olympic <strong>and</strong> Paralympic Games: The Draft Transport Plan: Olympic Delivery Authority Response to the Committee’s Third Report of Session 2006–07 Seventh Special Report Eighth Special Report Department for Transport Annual Report 2006: Government Response to the Committee’s Fourth Report of Session 2006–07 The Government’s Motorcycling Strategy: Government Response to the Committee’s Fifth Report of Session 2006–07 Ninth Special Report The Ports Industry in Engl<strong>and</strong> <strong>and</strong> Wales: Government Response to the Committee’s Second Report of Session 2006–07 39 HC 371 HC 484 HC 485 HC 698 HC 954
Oral evidence Taken before the Transport Committee on Wednesday 14 November 2007 Members present Mrs Gwyneth Dunwoody, in the Chair Mr David Clell<strong>and</strong> Mr Eric Martlew Clive EVord Mr Lee Scott Mrs Louise Ellman David Simpson Mr Philip Hollobone Graham Stringer Mr John Leech Transport Committee: Evidence Ev 1 Witnesses: Mr Chris Austin, Director, Public Policy, <strong>and</strong> Mr David Mapp, Commercial Director, Association of Train Operating Companies; <strong>and</strong> Mr Richard Malins, Managing Director, Transport Investigations Ltd, gave evidence. Chairman: Good afternoon, gentlemen. Firstly, we do have a little bit of housekeeping of our own; Members with an interest to declare? Clive EVord: Member of Unite. Mr Martlew: Member of Unite <strong>and</strong> GMB. Mr Clell<strong>and</strong>: Member of Unite. Graham Stringer: Member of Unite. Chairman: There is a slight lack of imagination here! Gwyneth Dunwoody, Aslef. Mrs Ellman: Member of Unite. Q1 Chairman: Can I ask you gentlemen firstly to identify yourselves for the record, beginning on my left. Mr Mapp: I am David Mapp, the Commercial Director for the Association of Train Operating Companies. Mr Austin: Chris Austin, Director of Public Policy for the Association of Train Operating Companies. Mr Malins: Richard Malins, I am a director of my own business, Transport Investigations Ltd. Q2 Chairman: Did Mr Malins or Mr Austin want to say anything specific before we begin? Mr Austin: No, Chairman. Q3 Chairman: In which case you know how concerned this Committee has been in the past about ticketing. Can you tell us what you underst<strong>and</strong> as the Government’s present strategy on integrated ticketing? Mr Austin: Yes, the strategy was set out in the Government’s White Paper published in July <strong>and</strong> covers around a seven-year period making provision for smartcard <strong>and</strong> ITSO smartcard ticketing <strong>and</strong> other forms of electronic ticketing. Q4 Chairman: Mr Austin, can we spell out ITSO, I do not think many people listening will have much of an idea what it is. Mr Austin: It is a bit of a mouthful. It is Integrated Transport Smartcard Organisation. Q5 Chairman: We will allow you ITSO from now on since we have it on the record. Mr Austin: It covers that <strong>and</strong> it covers other forms of electronic ticketing, <strong>and</strong> other forms of ticketing which are convenient to passengers, <strong>and</strong> proposes a way of continuing to develop those over a sevenyear period. Q6 Chairman: Do you think the Government is doing enough to encourage rail operators to develop integrated ticketing arrangements, particularly in relation to buses <strong>and</strong> coaches? Mr Austin: I think it is. I think the important thing is to set the framework <strong>and</strong> to allow the operators then to work within that to develop policies to produce the results that are required. In some cases there may be help needed, <strong>and</strong> indeed there has been Government funding for ITSO in the development of proposals <strong>and</strong> some research work as well, but the rest other less complex systems like PlusBus for example have been introduced entirely by the operators on their own initiative without the need for Government support. Q7 Chairman: The diYculty about that is when the National Passenger Survey asked about ticketing sales facilities at stations <strong>and</strong> by phone, one in five passengers thought they were either “poor” or “very poor”. Do you think that is an acceptable level of customer satisfaction? Mr Mapp: The National Passenger Survey does indeed ask a question about ticket buying at stations. The overall score from the last wave in the spring of this year was that 67% of customers interviewed were either “fairly” or “very” satisfied with the ticket buying at the station which they had used. Q8 Chairman: How was the question phrased, in the same way? Are we comparing like with like?
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Page 3 and 4: Contents Report Page 1 Introduction
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Page 17 and 18: 16 Oyster on rail services in Londo
Page 19 and 20: 18 4 Revenue protection and
Page 21 and 22: 20 Staff safety 61. Transport staff
Page 23 and 24: 22 66. An integrated ticketing syst
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Page 31 and 32: 30 List of recommendations Integrat
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Page 35 and 36: 34 Formal Minutes Clive Efford Mrs
Page 37 and 38: 36 List of written evidence 1 Dr Ro
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Page 43 and 44: 14 November 2007 Mr Chris Austin, M
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Transport Committee: Evidence Ev 51
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Mr Harris: I am sorry, I am not goi
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12 December 2007 Mr Tom Harris MP <
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3.2 Conclusion—Smartcard St<stron
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Is the legal framework within which
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Integration Nationally Transport Co
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