Ticketing and Concessionary Travel on Public Transport - United ...

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Ev 154 Transport Committee: Evidence Revenue Protection <strong>and</strong> The Powers of Ticket Inspectors 6. Is the legal framework within which ticket inspectors function appropriate? Scheidt <strong>and</strong> Bachmann view this as an operational issue <strong>and</strong> would not wish to comment on it. 7. What appeal mechanisms exist for passengers, <strong>and</strong> are they adequate? Scheidt <strong>and</strong> Bachmann view this as an operational issue <strong>and</strong> would not wish to comment on it. 8. Are the rights of passengers <strong>and</strong> the powers of ticket inspectors well-balanced? Scheidt <strong>and</strong> Bachmann view this as an operational issue <strong>and</strong> would not wish to comment on it. 9. Do operators of public transport take adequate measures to protect fares revenue? Whilst Scheidt <strong>and</strong> Bachmann view this as an operational issue <strong>and</strong> would not wish to comment on it directly it should be noted that all of the transport service providers in all modes make every eVort to deliver a fair <strong>and</strong> open revenue protection approach. A common requirement when specification of integrated fares systems are being planned is for the use of the technology to assist in the delivery of revenue protection, both by providing ticket inspectors with the appropriate tools to do the job <strong>and</strong> by providing the passenger with every opportunity to pay for travel through manned, self service <strong>and</strong> remote access sales points such as the web. <strong>Concessionary</strong> Fares—The Right Strategy 10. Is the Government’s concessionary fares strategy, including the proposed scheme for concessionary bus travel, adequate? It is Scheidt <strong>and</strong> Bachmann’s view that the vision that is shown in the current Expression of Interest notice for the English <strong>Concessionary</strong> Fares scheme clearly reflects the importance that the Government places on the manner. Scheidt <strong>and</strong> Bachmann feel that the approach is the correct one, especially given the complex nature of the relationships that must be accounted for but that the proposed strategy currently lacks suYcient detail in the public domain for a comment on its adequacy to be made. Scheidt <strong>and</strong> Bachmann do believe that the strategy implied in both the EoI <strong>and</strong> in the Transport Committee’s enquiry indicate that with sound <strong>and</strong> clear leadership from Government <strong>and</strong> the exploitation of the ITSO technology <strong>and</strong> approach will deliver a more that adequate strategy. 11. Are concessionary fares schemes suYciently integrated across diVerent modes of transport <strong>and</strong> diVerent geographical areas? At this point in time it is Scheidt <strong>and</strong> Bachmann’s view that whilst the intention is there to deliver integration across modes <strong>and</strong> geographical areas the strategy remains to be implemented to deliver this. Additional Comment 12. Integration of systems Scheidt <strong>and</strong> Bachmann believe that there are three areas which the Government should consider <strong>and</strong> provide leadership on. The first is to recognise that the implementation of anew, full integrated multi modal <strong>and</strong> geographically broad public transport ticketing solution will probably be delivered over a period of time. In order to achieve this a key planning eVort that Government can provide guidance on will be the intregration in the short term of existing legacy system into a new solution that uses modern technology. This will ensure continuity of services whilst the new technology is fully deployed <strong>and</strong> will help to drive down the cost of implementation by reducing the risks associated with a “big bang” approach. The second area where guidance can be given is in the planning of new technology implementation. ITSO smartcards represent a very major step forward in achieving a national integrated ticketing solution which will provide passengers with a common interfact <strong>and</strong> allow Authorities <strong>and</strong> transport providers to benefit from an open <strong>and</strong> competitive supplier base. Whilst encouraging the development <strong>and</strong> piloting of new technologies such a Near Field Communication <strong>and</strong> Mobile solutions, the guidance should ensure that the introduction of the new concepts does not delay the implementation of the current smartcard technology.
Transport Committee: Evidence Ev 155 The third area where Government can provide support <strong>and</strong> encouragement is in driving forward the implementation of the programme that has already been funded to bring London into the ITSO technological solution, thus ensuring that by 2010 the UK benefits from the single, open technology st<strong>and</strong>ard that Government <strong>and</strong> private sector have co-operated on to deliver. Manfred Feiter Director Project <strong>and</strong> Application 6 March 2007 About Merseytravel Memor<strong>and</strong>um from Merseytravel (TPT 28) Merseytravel is a public body comprising the Merseyside Passenger Transport Authority <strong>and</strong> the Merseyside Passenger Transport Executive, acting together with the overall aim of providing a single integrated public transport network for Merseyside which is accessible to all. While there are seven PTAs <strong>and</strong> PTEs in the UK, Merseytravel is unique in that it was the first PTA <strong>and</strong> PTE to be fused together <strong>and</strong> is now a mature operating organisation. If it would assist Members’ deliberations further, Merseytravel would be delighted to give oral evidence to the Committee. Integrated <strong>Ticketing</strong> Is ticketing suYciently integrated across diVerent modes of transport <strong>and</strong> between diVerent geographical areas? Generally, ticketing is not suYciently integrated either across diVerent modes of transport or between diVerent geographical areas. Merseytravel believes that the future of transport ticketing cannot proceed without a fully integrated smartcard ticketing system <strong>and</strong> that it is this approach that is needed to deliver a fair transport system that oVers suYcient flexibility <strong>and</strong> information for the passenger. The success of this approach is subject to suitable smartcard readers being implemented across all modes of transport with operators recognising a diverse but specific range of smartcards as an appropriate ticketing medium, regardless of region or transport mode. Merseytravel is responsible for ensuring that ticketing systems make public transport easy to use, aVordable, <strong>and</strong> contribute to attracting <strong>and</strong> retaining passengers to the network <strong>and</strong> on this basis, they have implemented a multi-mode smartcard travel card for Merseyside. This smartcard has been developed to ITSO st<strong>and</strong>ards, ensuring interoperability with smart-based travel systems outside the Merseyside region. In addition, Merseytravel oVers multi-operator <strong>and</strong> multi-modal integrated tickets “Trio” <strong>and</strong> “Trioplus”. (NB ITSO is the Integrated Transport Smartcard Organisation dedicated to producing a specification <strong>and</strong> operating environment for interoperable smartcards). Does the Government have an adequate strategy for developing the integration of ticketing systems? Merseytravel believes that it is smartcard ticketing, developed to the ITSO st<strong>and</strong>ard that will provide a platform <strong>and</strong> structure for developing the integration of ticketing systems—a concept fully supported by the Government. During the Third Reading of the <strong>Concessionary</strong> Bus <strong>Travel</strong> Bill in the House of Lords, Lord Davies oVered the Government’s “firm commitment” to smart ticketing in compliance with the ITSO st<strong>and</strong>ard <strong>and</strong> gave support to ensure “the faster <strong>and</strong> wider spread of smart ticketing”. He further stated that the Government is committed to the use of smartcards in the transport area <strong>and</strong> is committed to the ITSO st<strong>and</strong>ard which they see as “vital to ensure the interoperability of smartcards across the country”. Merseytravel believes that the only way to guarantee interoperability, is to use this key feature of the Bill to ensure that smartcard ticketing is ITSO compliant. The DfT has supported ITSO by giving it Crown Copyright status, making it available to all <strong>and</strong> providing a framework for enabling interoperability <strong>and</strong> interchange ability of cards, readers, ticketing equipment <strong>and</strong> back oYce equipment.
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House of Commons Transport Committe
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Contents Report Page 1 Introduction
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4 5. Smartcards offer a range of ne
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6 Integrated bus ticketing 10. Thro
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8 Long distance coach services are
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10 strategy, including those in the
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12 long-distance rail passengers ma
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14 services have not been put in pl
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16 Oyster on rail services in Londo
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18 4 Revenue protection and
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20 Staff safety 61. Transport staff
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22 66. An integrated ticketing syst
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24 Transport should commission an e
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26 concession authorities that attr
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28 operators and a
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30 List of recommendations Integrat
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32 Concessionary t
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34 Formal Minutes Clive Efford Mrs
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36 List of written evidence 1 Dr Ro
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38 List of Reports from the Committ
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Oral evidence Taken before the Tran
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14 November 2007 Mr Chris Austin, M
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Transport Committee: Evidence Ev 11
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14 November 2007 Mr Keith Halstead
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definition of severe disability <st
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about how the data on the smartcard
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things around it. We have got over
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which comes out of the usage of the
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the impact of their behaviour on ot
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5 December 2007 Mr Manuel Cortes, M
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Mr Harris: I am sorry, I am not goi
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12 December 2007 Mr Tom Harris MP <
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Q464 Chairman: Is Transport Direct
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3.2 Conclusion—Smartcard St<stron
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