Ticketing and Concessionary Travel on Public Transport - United ...

Ev 130 Transport Committee: Evidence
The Design Study comprises three stages:
— Stage One—Scoping Study (completed).
— Stage Two—Requirements Analysis (completed 26 ).
— Stage Three—Programme Definition <strong>and</strong> Firm Fixed Price Proposal (work-in-progress).
Key Requirement
The overarching statement of requirements is that, “Operationally, there must be no degradation to the
current Oyster service as a result of the implementation of ITSO on PRESTIGE”:
— Operations include passenger gate throughput transaction times, bus driver sign-on times, fares
revisions, <strong>and</strong> the provision of (management) reports, as specified in the TSC.
— Degradation refers to all performance measures cited in the TSC (no relief will be given to the terms
of the current TSC), the ability of TfL to deliver the Oyster service, <strong>and</strong> the availability of the
Oyster service.
— Oyster Service refers to current provision under the TSC or any addenda thereto made by previous
variations to the PRESTIGE contract; there will be no adverse aVect on the TSC.
— Implementation relates to any <strong>and</strong> all interfaces between ITSO <strong>and</strong> Oyster on PRESTIGE.
The following key requirements in addition to the above from the Variation Notice were derived. The
system must:
— deliver a passenger experience similar to that of Oyster, where possible;
— be fully ITSO certified;
— support all ITSO card types <strong>and</strong> relevant product types;
— provide ITSO card read / validation performance of less than 750 milliseconds;
— operationally support ITSO Hotlists <strong>and</strong> Action Lists;
— fully implement TfL’s existing magnetic ticket business rules applied to ITSO cards; <strong>and</strong>
— provide support for revenue control activities, including passback protection.
IOP will provide an ITSO Operating service in that it will accept ITSO products presented on a smartcard,
without providing product retailing functionality to TfL.
Implementation Solution
The End Stage Two Report included various options to meet the requirements. Option 2 was selected for
the Stage Three activities. This option is full replacement of the PRESTIGE readers <strong>and</strong> the functional
capability to support ITSO Hot Lists <strong>and</strong> Action Lists as well as facilitating staV Customer Service
assistance <strong>and</strong> providing Passengers access to information on their ITSO cards.
The following technical solutions will be required to implement ITSO on PRESTIGE:
— Provision of TfL ITSO back oYce (purchase <strong>and</strong> integration) <strong>and</strong> associated ITSO infrastructure
enhancements.
— Upgrade the card readers (hardware <strong>and</strong> software) to provide the required card performance <strong>and</strong>
to include the ITSO Security Access Module (ISAM).
— Upgrade Ticket OYce Machines (software) to read <strong>and</strong> display ITSO card contents to enable
ticket oYce personnel to determine whether or not passengers have the correct products with
which to travel in “Oysterl<strong>and</strong>”.
— Upgrade Patron Operated Machines (software) to read <strong>and</strong> display ITSO card contents to enable
passengers to determine whether they have the correct products on their ITSO cards with which
to travel in “Oysterl<strong>and</strong>”.
— Provide the functionality (hardware <strong>and</strong> software) for ITSO data to be retrieved from the memory
of a failed card reader to ensure no transaction data is lost.
November 2007
26 The results of the requirements analyses are presented in the ITSO on PRESTIGE Project—Design Study: End Stage
Two Report.