Ticketing and Concessionary Travel on Public Transport - United ...

Ev 84 Transport Committee: Evidence
not oVer any discounts over the cash fare. This is likely to lead to confusion <strong>and</strong> dissatisfaction amongst
passengers, especially when some Train Operating Companies are already oVering discounts over cash fares
on some of their services.
In addition, we still have concerns about the impact of the Governments’ requirement in Train Operators’
franchises to the ITSO smartcard such that within London, operators such as South West Trains, although
they are committed to accepting Oyster, are refusing to contemplate selling Oyster at their stations. Again
this is likely to lead to confusion <strong>and</strong> dissatisfaction amongst passengers.
Revenue Protection <strong>and</strong> the Powers of Ticket Inspectors
6. Is the legal framework within which ticket inspectors appropriate?
7. What appeal mechanisms exist for passengers <strong>and</strong> are they adequate?
8. Are the rights of passengers <strong>and</strong> the powers of ticket inspectors well balanced?
We continue to press the Department for Transport to review the Penalty Fares appeals criteria <strong>and</strong> hope
for their agreement to do this shortly
9. Do operators of public transport take adequate measures to protect fares revenue?
No further comments to add.
<strong>Concessionary</strong> Fares—the Right Strategy?
10. Is the Government’s concessionary fares strategy, including the proposed scheme for concessionary bus
travel, adequate?
We continue to have concerns about the Government’s concessionary fares strategy, particularly their
reluctance to include other modes of transport such as Trams <strong>and</strong> Community Transport which provide
services equivalent to local bus services.
11. Are concessionary fares schemes suYciently integrated across diVerent modes of transport <strong>and</strong> diVerent
geographical areas?
No further comments to add.
December 2007
Introduction
Memor<strong>and</strong>um from Passenger Transport Executive Group (pteg) (TPT 10)
pteg represents the six English PTEs which plan, provide, procure <strong>and</strong> promote public transport in six of
the largest conurbations outside London. Strathclyde Partnership for Transport <strong>and</strong> Transport for London
are associate members.
Integrated <strong>Ticketing</strong>
1. Is ticketing suYciently integrated across diVerent modes of transport <strong>and</strong> between diVerent geographical
areas?
Tickets which are available across the modes <strong>and</strong> across operators are a cornerstone of any truly
integrated public transport system. PTEs initiate, administer, promote <strong>and</strong> provide a range of such tickets.
Many of these schemes are successful <strong>and</strong> make a considerable contribution to encouraging the use of public
transport. For example, last year in Greater Manchester, one in 12 bus journeys (19 million) were made
using multi-operator <strong>and</strong> multi-modal integrated tickets, <strong>and</strong> over 900,000 multi-modal “Metrocard”
season tickets were sold in West Yorkshire.
Market research undertaken in preparing West Yorkshire PTE’s bus strategy found that ticketing—
particularly around simplicity <strong>and</strong> value for money—were one of four principal areas of concern for bus
passengers.