Neilson Beachclubs 2013 - Travel Club Elite

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114 Important Holiday Information Consulate of the country that you will be visiting to obtain the most up to date information before making your booking with us. The contact details of the relevant Consulate visa lines are as follows: Greek Embassy Turkish Consulate 020 7221 6467 0906 834 7348 All 0906 calls are charged at £1/minute. Non-British Citizen passport holders may require visas to enter countries which are signatories to the Schengen agreement and contact should be made with the appropriate Consulate or Embassy for clarification. Requirements for Turkey Please note that British visitors to Turkey are required to pay £10 sterling per person for a visa on entry into the country and must hold a 10 year passport, with a minimum of 6 months validity from the date of entry into Turkey. The Visa is only valid for a 90 day stay or less. Scottish notes are NOT accepted. How to Contact the Passport Agency General passport enquiries should be directed to the Identity and Passport Service. Please visit their website: www.direct.gov.uk/passports or telephone: 0300 222 0000 Apply early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). Visit www.ips.gov.uk Advanced Passenger Information - API Under the UK Government ‘e-Borders’ scheme, Tour Operators and Airlines are required to collect biographical information contained in the section of your passport that can be read by machine (such as name, passport number). We refer to this as your advance passenger information and will pass this onto the e-Borders programme both prior to your departure from a UK Airport to an overseas destinations, and on any journey to the UK. We are legally required to collect your advance passenger information – for details visit the UK Border Agency website: www.ukba.homeoffice.gov.uk . For some destinations this will be obtained at the airport but for others we will ask you to provide the information at least 7 days before you travel. In 2010 this is likely to include Turkey and much of Greece. Please visit website www.thomascookapi.com for information on the latest countries where this applies. Please also carefully note any instructions about Advanced Passenger Information on your confirmation invoice or tickets. The UK Border Agency, e-Borders programme is a legal direction to which all transport carriers must comply, failure to provide the required data may result in carriage being denied. Your Accommodation Under Occupancy Supplements The prices in this brochure are usually based on a specific number of adults sharing the accommodation as stated on each price panel. If there are fewer adults sharing the accommodation than the number stated, supplements will have to be paid. These supplements are called “under occupancy” supplements and are indicated at the bottom of each price panel where relevant. The under occupancy supplements shown are ‘from’ amounts, per person per night, and may vary depending on date of travel. Unless otherwise stated, under occupancy supplements are payable per person per night. Please note that infants do not count towards occupancy levels. Children do count towards occupancy unless travelling on a free place. Our accommodation prices are based on at least two adults sharing. We do not always have the space to show under occupancy supplements for the single traveller for accommodation which is priced on a two adults sharing but please contact us for further information and supplements where applicable (see also ‘Single Supplements’ below). Infants Please note that in each accommodation description we state the maximum number of occupants a room can accommodate; this number can include one infant unless otherwise stated. If you need to book more than one infant into a room, please contact us before booking, as enquiries will need to be made with the hotel manager. For any bookings made which exceed this stated maximum and for which we are advised cannot be accommodated, we reserve the right to pass on the cost of any additional/different rooms required to accommodate the booking. There may be a charge locally for infants for use of services or facilities in the accommodation. Single Supplements Why are single travellers asked to pay for their room? If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Hotels price their rooms as doubles and they do not reduce the rates if they are occupied by a single person. The costs to the hotel of providing the room - heating, lighting, cleaning etc. are the same regardless of how many people occupy that room. Why are single rooms sometimes smaller than doubles or family rooms? Hotel design may mean that single rooms are smaller and may have different facilities to standard rooms. While there is normally a supplement for these rooms the overall cost will usually be less than when a single person occupies a double room. The prices we charge reflect the costs of under occupancy of the rooms. Official Ratings Rating systems are an attempt to give a guide to the overall quality of properties. The official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don’t assume that a 3 star hotel in one country is equivalent to a 3 star hotel in another. Official ratings are mentioned in the brochure descriptions where applicable. Neilson Ratings With over 30 years of experience we have compiled a rating system specifically for Neilson. This is based on the particular characteristics of each property, taking into account their facilities, general atmosphere, plus the distances to resort facilities. Our rating system enables us to give a useful reflection of property types in all countries. The rates are awarded from to with + being awarded to those with a slightly higher standard. The nature of these ratings is subjective. They are compiled using the opinions of experienced Neilson employees in addition to a scoring based system. Air Conditioning Some properties have individual air conditioning located in either the bedroom or the living area. In some descriptions we have indicated that there is centrally controlled air conditioning. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be restricted to particular times of the day and to the hottest months of the summer. There may be a local charge for air conditioning in some rooms. Nights in Your Accommodation Your accommodation is usually reserved for you from 12 noon (from 4pm in some areas) on the day of your departure from the UK. In some cases depending on your flight times you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you and in this case is classed as the first night of your holiday. Rooms are normally vacated at 10am on the last day of the holiday, yachts at 9.30am. On some occasions there may be several hours to wait before the departure of your flight home. In such cases a room may be made available for changing and storing luggage. It is possible that you may lose a meal due to your particular flight times. Views If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of trees or plants blocking the view. Mediterranean Toilets Some Mediterranean toilets cannot digest paper, so it may go into a little bin, which is emptied daily. Room Cleaning and Towels Bed linen and towels are changed once during the week and at the end of each week. Other Guests We do not have exclusive use of all properties featured in this brochure. Therefore there may be guests from other countries and of mixed age groups at your accommodation. Some of the hotels we feature do operate corporate conference facilities and there may be occasions where business meetings are taking place during your stay. Your Resort Safety & Hygiene Your health and safety is of paramount concern to us, especially if children are involved. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday. Swimming pools and water features: Some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sunloungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels/apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken. Overseas Safety Standards: Regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff. Children: Children must be supervised by you at all times, especially near water, on balconies or in unfamiliar buildings and surroundings. Stomach Upsets: It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food, avoiding ice in drinks, ensuring you drink plenty of bottled water and avoid over exposure to the sun. Out and About: Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting temples and other sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety. Resort Activities Our brochure includes information on different types of activities, tours, excursions or establishments that you are likely to find in the local area. We do not own or operate any of these services.. These are mentioned by way of a guide only, the information, availability and prices we include in our brochure are subject to change. If you choose to book services locally with the provider of any excursions and activities, we recommend you check your travel insurance covers any services you book and take part in and that you familiarise yourself with the company providing the services and any conditions that apply and literature/documentation you receive. Neilson does not recommend or endorse any particular excursions or activities available locally, except for excursions which are shown in our brochure as being
‘pre-bookable’ or which your representative may offer to book for you in your resort. Excursion days and times are approximate and all elements may be subject to change. Trips are subject to minimum numbers and weather conditions. Prices for activities mentioned in our brochure are per person and minimum ages may apply. Please see our Booking Conditions for further information on excursions. Airports and Transfers Some resorts are off the beaten track; to reach them you either fly to airfields with few facilities, or you take long bus drives from better known airports. The places you reach are worth the trouble. Transfer timings are shown on each resort page under ‘Getting There’. Timings are approximate and do not include dropping off guests at other accommodation en route. Mopeds and Quad Bikes Many holiday injuries we see are caused by moped or quad bike accidents. We don’t recommend you hire them. Our Service At Neilson, we are proud that our staff are the best in the business. They are thoroughly trained in making sure that you have a great holiday, added to which they are local experts and their knowledge is at your disposal. Our staff are also trained to know when they are not wanted - so if you want to do your own thing while you’re on holiday they’ll be perfectly happy to leave you alone. If for any reason a Neilson staff member is unavailable in resort, you can rest assured in the knowledge that our UK Duty Office staff are quickly and easily contactable if you need any help, advice or assistance. If you have a complaint we will need to know about it and our staff or UK Duty Office will do their best to solve the problem as soon as reasonably possible to minimise any inconvenience. This will also help us to improve the holiday experience for all our customers. There may be times when our local staff or our UK Duty Office is unable to solve a particular problem immediately. While appreciating that this may be upsetting for you, Neilson does expect you to behave in a reasonable manner towards our staff. Consequently, should any customer act in a threatening or intimidatory manner towards Neilson staff, we shall have no hesitation in taking appropriate legal measures. Resorts In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start or end of the season. Resort Development Some of the destinations in this brochure are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation we will tell you at the time of booking or if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions section ‘Circumstances beyond our Control’ for more information. Smoking Restrictive legalisation against smoking is increasingly common in destinations worldwide. You may find that your hotel or areas within your hotel and holiday resort operate enforced smoking regulations. Fines may be imposed for breaking regulations. To find out more visit the FCO website www.fco.gov.uk General Information Equipment Failure Can sometimes result in the withdrawal of some watersports facilities. We carry out the repairs as soon as possible. Additional Activities While we recommend particular suppliers, we have no control over their activities and cannot be liable for any shortcomings or inadequacies that may occur. Photography Some of the atmospheric photography shown in conjunction with particular accommodation and resorts advertised in this brochure (e.g. children playing on a beach or close-up in a pool) was shot on location and not at the accommodation or resort concerned. ABTA - The Travel Association Neilson a trading name of Thomas Cook Tour Operations Ltd, is a member of ABTA with membership number V6896. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ, Tel: 0203 117 0500 or look at their website: www.abta.com Your Financial Protection The Package Travel, Package Holidays and Package Tour Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our brochure and for your repatriation in the event of our insolvency. Where your booking includes a flight, we provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 1179. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice. Where you book a package holiday from our brochure/website which does not include a flight, we provide security by way of a bond held with ABTA. Telephone Calls To ensure we consistently deliver excellent customer service, telephone calls to Thomas Cook's UK offices are recorded. Calls to 0845 numbers are charged at local call rate, calls to 0844 numbers are charged at 5.2p per minute and calls to 0871 numbers are charged at 10.3p per minute (from BT fixed lines, mobile and other providers’ charges may vary). Flight Information Flying with Thomas Cook Airlines Providing you with the ultimate in flexibility, Thomas Cook Airlines are able to offer a number of pre-bookable flight services, which should be booked no later than 7 days prior to departure. (If you are not flying with Thomas Cook Airlines, please contact your airline direct or consult with your Travel Agent). Choose Your Seat: When you book your holiday ask your travel agent (or select online) to add the ‘Choose Your Seat’ pre-bookable service. Prices start from just £15 return per person. This service enables you to select your seat number at www.flythomascook.com prior to the scheduled flight departure date. Internet Check-in Customers on selected routes who pre-book ‘Choose Your Seat’ can enjoy the benefits of internet check-in*, from 7 days prior to the scheduled flight departure date. Full details will be included with your invoice/flight tickets or by visiting www.flythomascook.com We know that our customers will love this new service and expect it to be very popular, so don’t leave it until the last minute as internet check-in may close up to 3 days before departure for some destinations. *Internet check-in is only available from UK only when you pre book ‘Choose Your Seat’ service as stated above and is subject to availability. Please note: For both the above services, seat numbers are subject to availability at the time of selection. Restrictions apply depending on aircraft type, route and CAA restrictions. Not all seats are available to reserve. Seat numbers you choose are not guaranteed - occasionally we may have to re-allocate seats (due to operational, safety or security reasons) and will aim to seat you as close as possible to your selection. Services are bookable on line at www.flythomascook.com , alternatively by contacting Thomas Cook Airlines on 0844 855 0515. A fee will apply to a seat selection booking made through our call centre. Extra leg Room: If you like to stretch out, you can reserve one of the limited number of seats offering additional leg room, prices start from only £17.50 per person per flight. Important Holiday Information Short Haul flights are under 3 hours duration: Medium Haul flights include: Bulgaria. Long Haul flights are 7 hours and over. Company and Civil Aviation Authority regulations apply. If you are travelling with another airline, ask your travel agent for details of other airlines services. Dietary requirement meals/snacks: If you are entitled to a meal or have paid for a meal, Thomas Cook Airlines can offer a range of meal options, including children’s, vegetarian, vegan, diabetic and gluten-free. Please reserve at the time of booking – ask your travel agent to book via Finishing Touches on Viewdata. (Within 10 days of departure you need to call our Pre-Travel Services Team, no later than 7 days prior to departure). Celebrating?: If you are celebrating a birthday, or other special occasion, you can pre-order Champagne at a charge. Call our Pre-Travel Services Team no later than 7 days prior to departure. Executive Lounge Facilities: Executive lounge facilities are available at selected UK airports, at a charge. Lounge regulations apply, subject to opening hours. Call our Pre-Travel Services Team, no later than 7 days prior to departure. Helping hand?: If you require assistance on a flight just make your request at time of booking. Peanuts: Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer from a peanut allergy, call Thomas Cook Airlines on 0844 855 0515 for a peanut-free meal to be requested (provided you are entitled to a meal or have paid for a meal). Thomas Cook Airlines Ltd cannot guarantee to have a peanut-free environment onboard an aircraft and is not able to change or modify the cabin environment by individual passenger request. Carriage of infants (0-24months) Infants must be over 6 weeks (2 weeks with Thomas Cook Airlines) to travel by air and must either sit on an adults lap or occupy a car seat (infants must be at least 6 months to occupy a car seat). If choosing to sit the infant on an adults lap, please see Child Price Conditions (Your Holiday Price section) for prices. If choosing to occupy a car seat, we recommend you contact the relevant airline for regulations for the car seat. If traveling with Thomas Cook Airlines contact Customer Services & Sales Team on 0844 855 0515 for information. Customers choosing this option will need to book a flight seat for the infant. The price of a seat for an infant will usually be the adult seat only price (but there may be discounts available). Ask your travel agent to access Airfares at the time your booking is made for the current seat only price. Unfortunately we cannot offer this service on holidays including Good Friday and Easter Sunday. It is an airline regulation that children aged 2 or over must occupy a seat. Children aged 2 or over on the RETURN flight must pay the appropriate child price of the holiday. Infants Baggage Allowance on Thomas Cook Airlines flights An allowance of 10kgs is available for infants flying with Thomas Cook Airlines – baggage must contain specific infant necessities such as nappies, bottles and baby accessories and this may be packed as part of adult baggage/luggage or can be packed separately. Carriage of unaccompanied minors (under 16 years) Thomas Cook Airlines will not accept children under the age of 16 years unless accompanied by an adult. Other airlines we use have similar restrictions; it is your responsibility to make appropriate enquiries with the airline direct before making a booking. In-flight meal Please refer to Your Holiday Price section ‘and what’s extra’ for information about in-flight meals. At the airport Check-in The following information is designed to help you complete the airport check-in process as quickly as possible. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check in at all for your flight from the UK, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use your return flight to the UK. No refund can be made for any unused arrangements. When you arrive at the check-in desk for your flight, you will be asked for your ticket, passport and baggage. If travelling in 115
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First Edition | May - October 2013
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What’s New 4 Why Choose Neilson 6
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Look what’s new for 2013 Stylish
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Neilson Portomyrina Palace, Lemnos
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Neilson Portomyrina Palace, Lemnos
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Enjoy a taste of the Med One of the
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Great fun for families Sailing, win
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More to Explore on two wheels Join
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Get fit and have fun Whether you ch
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Neilson Beachclubs 2013 - Travel Club Elite

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